10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
PTU code showed up on my vehicle causing issues with the Power train 4X4. This was a recall before I purchased the car and -??fixed-?? but seems to be an issue again.
- Lake Zurich, IL, USA
According to the driver and a local Dealership, while driving down the Highway, the transfer case failed and the underside of the vehicle caught fire.
- Kansas City, MO, USA
Slippage in the Power Transmission Unit. No control over the movement of the vehicle. There was a recall of the PTU. The PTU was replaced at the dealership. There were no warnings, symptoms, or messages prior to the incident.
- Knoxville, TN, USA
I was driving on the freeway when all of a sudden there was a clunk sound and I started to slow down. I thought it slipped in to nueral. I checked for that but was still in drive. I started to slow down very quickly from 60 mph the speed limit to about 30 miles per hr. Cars were coming up quickly and I was worried about getting rear ended. I pulled to the shoulder with cars going 70 plus mph and was even more worried. I started to drive again and it started again to slow down. Then the -??service transmission -?? light came on. At that time I called for a tow truck and had my Jeep Cherokee towed to the Jeep service shop closest to us. The dealership -??university auto center-?? in ellensburg, wa. Confirmed later after checking it out and said something was terribly wrong with the transmission.
- Burien, WA, USA
On 1 occasion vehicle went forward while in reverse. On several other occasions vehicle has shut off while driving, and displayed engine overheating on dashboard
- Cherry Hill, NJ, USA
While driving the vehicle on September 22, 2021, the 4 wheel drive light flashed on then stopped, and then began to flash consistently. The vehicle began to shift out of gear on its own accord and lose speed without warning while driving on the interstate. The vehicle was taken directly to Landmark Jeep on September 22, 2021. The dealer diagnosed a Faulty PTU in the transfer case, due to a computer glitch. I was told that they could not fix the glitch without replacing the whole unit at a cost of $4,100. I was told that my jeep was not under your recall. Jeeps of the same year that have this fault are currently covered under recall NHTSA 20V343 and NHTSA 20E037. My VIN has the same exact safety issue and your recall should be expanded to include all affected vehicles. My vehicle is available for inspection.
- Atlanta, GA, USA
Transmission shifted from D to N by its self as I was driving. Luckily hadn-??t gotten on the highway yet. A minute later I would have been in the highway when it did it. It said -??shift to p-?? the. It said to service transmission and a number of other things then would not shift after I FINALLY got it to engage. This is the second or third time this has happened! When going around a bend on a highway doing highway speed if I hit a bump I get a very bad vibration in the steering wheel and it makes the car swerve to the point of possibly wrecking. Have taken it to dealership (Jeff Wyler Batavia OH) for the same issue numerous times and they say they can-??t find anything every time but there is clearly something wrong with it! I used to stand behind Jeep. I no longer can. Within a year of me owning it I-??ve replaced Oil cooler gasket, timing gasket, rear diff gasket, and rear axle seal. It had only 80k miles when I had to replace all of this! Now to see what the hell is going on with it now! DO NOT BUY A MOPAR VEHICLE! I HIGHLY SUGGEST HONDA, HYUNDAI, or TOYOTA!
- Bellevue , KY, USA
My daughter was driving and the parking brake automatically came on and locked up the wheels and caused her to run off the road and hit a mail box and slide into a ditch
- Galivants Ferry, SC, USA
My car should fall under the safety recall W47. and the NHTSA recall campaign 20V343. the dealer cleared my car from its recall flag by updating the firmware programming but this did not fix the problem. I paid for a diagnostic ($220) at Jeep Santa Monica and they concluded the PTU is faulty and needs to be replaced as the current one is faulty. Dealer is aware that this is a known problem and that there is a recall campaign for it but refuses to pay for its repair. The car is unsafe to drive.
- West Los Angeles, CA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was making abnormal rattling sounds while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the abnormal sounds became increasingly louder while driving. The vehicle was taken to an independent mechanic who diagnosed that the power transfer unit had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 85,000.
- Plymouth, MA, USA
My car shifted to Neutral when driving.
- Tulsa, OK, USA
Service transmission light and service parking brake came on vehicle gets stuck in neutral will not shift to park or drive when in drive will not shift into overdrive will run at 4,000 to 4,500 RPM at 60 MPH
- Lake Park, GA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while coming out of a complete stop, the vehicle shifted into gear incorrectly causing the vehicle to jerk forward. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 129,000.
- Marion, IA, USA
My entire car stalled on me WITHOUT WARNING in the middle of the road while driving and showed a -??put in park and then shift to desired gear-?? message. After multiple attempts it finally turned back on helping to get me into my driveway. If somebody would have been driving towards me I would have been hit. After this, I went on a test drive with no warning dash lights illuminated, my car wanted to stall and was sputtering awfully after about a mile. Dash lights illuminated with a check engine light, service transmission, my traction control turned on and my selected gear (drive) was blinking a (D) on my dash. It was driving very slow. The dealer i bought it from had it towed and they -??found-?? it was a -??loose battery connection-??. I do not believe this. After checking multiple forums and reviews for this EXACT problem I am now DEVASTATED and BEYOND SCARED to drive my Jeep. I have read multiple reviews of this happening with these exact vehicles on INTERSTATES. My safety and others was put at risk by my car stalling in the middle of the road. If i continue to drive this Jeep lives could potentially be put at risk if I am on busy roads and it stalls. No warning signs or lights appeared before this incident.
- Portsmouth, VA, USA
The power train experienced a catastrophic failure while driving it and I almost lost control. An extended warranty was issued from the manufacture for 8 years and 150,000 miles. I am within the 8 years but over the mileage and the manufacture won't honor the warranty. This vehicle has had issues with the power train constantly since I bought it and for it to fail like this seems to be a manufacturing defect.
- Williamsville, NY, USA
The transmission has stopped working twice. Jeep fixed it and 36,000 miles later it is going out again. It intermittently stops and then lunges forward and stalls when idling. No check engine light is on. By this stopping and starting im lucky it hasn't stalled while turning and got hit.
- Glendale, AZ, USA
The transmission shifts into neutral when coming out of a rolling stop. The transmission pauses 2-3 seconds before shifting into gear. This is very dangerous when entering an intersection with other traffic.
- Stratford, CT, USA
Vehicle will lose all power and not move and the service 4wd light will come on the dash. This usually happens when pulling out of the parking lot. I have almost been hit 3 time due to this issue. I have taken it to the mechanic and the dealer both said it was a faulty ptu. My mechanic found the service bulletin 21-017-21 rev a. I had to make the dealership find this tsb but nobody wants to warranty this vehicle.
- Millersburg, OH, USA
Vehicle completely shuts off at random times without warning when lowering speed or after coming to a complete stop and sometimes battery light flashes sometimes when this happens. Will then put it in park and push to start ignition and it starts back up. Owned the vehicle for only a month and has happened on 5 different occasions. Steering wheel has locked up when it unexpectedly shuts off and was unable to steer and get off on the shoulder of the road and was almost struck from behind. On several other occasions at a stop sign when I go to take off vehicle won-??t move and the main screen then says -??Shift to P then desired gear-?? while the red light is flashing next to the D on the actual gear shift, although vehicle doesn-??t completely shut off when this happens. I have to put in park then shift gear to D to take off again. I am fearful of an accident, injuring myself and family or anyone else on the road. Vehicle was taken back to dealer however, the problem was not reproduced by the dealer.
- Millsboro , DE, USA
- Kansas City, MO, USA