Car shuts off while driving. Leaving me stuck in middle of road and will not turn on for prolonged period of time.

- Egg Harbor Twp, NJ, USA

The contact owns a 2014 Jeep Cherokee trailhawk. The contact stated that while his daughter was driving at an unknown speed, the vehicle made an abnormal noise and stalled with an unknown warning light illuminated. The contact's daughter restarted the vehicle after several attempts. The vehicle was towed to stivers Chrysler Dodge Jeep Ram (2209 cobbs Ford rd, prattville, al 36066) where the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 83,000.

- Tallahassee, FL, USA

The contact owns a 2014 Jeep Cherokee. The contacted stated while driving at approximately 10 mph, the vehicle stalled without warning. An errors message was displayed which stated to shift into park then shift to desired gear. The contact was able to safely pull over and allow the vehicle to restart after several minutes. The contact stated the following day the vehicle experienced the same failures. Galeana Chrysler Jeep Kia 180 greystone blvd, columbia, SC 29210, (260)434-4800, was contacted and an appointment was scheduled to have the vehicle diagnosed which was still pending. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19V447000 (power train) as a possible solution to the failure. The approximate failure mileage was 74,000.

- Columbia, SC, USA

All shifter lights are red and dash screen is locked and says service shifter. Vehicle still seems to drive normal so far but dash screen is locked.

- Blue Springs, MO, USA

Shifter service message on the main screen appeared immediately after getting a recall fixed at the dealership, "marshall motors" in salina. The main screen will not change, all lights on shifter change randomly to different drive modes individually or in groups. I've had some minor issues with shifting but I hear and read about much bigger ones with the same message. There are at least dozens of complaints, on dozens of sites, on this same issue over several years of the product.

- Salina, KS, USA

Service shifter warning came on on all gear indicators lit

- Martinez, GA, USA

Car has service park brake alert light on and will not move at all. Car will shift into neutral and will not go back to park until you mess around with it for a few seconds. Mileage numbers blinking, check engine light on and traction ligjt on. Prior to this, car speedometer started blinking continuously while driving on the highway. This is very scary and unsafe as you are unsure to what is going on with the car as no indicators come on while it is doing it.

- Atlanta, GA, USA

Currently my vehicle is showing an error code for service shifter and all the shifter lights are illuminated. Chrysler Jeep is stating that this part is back ordered and they cannot currently replace the part. My vehicle has also had multiple transmission related complaints including multiple hard shift repair requests. First year of the owning the new vehicle the transmission was replaced. A recall was done on 01/31 and on 02/01 the car would not start and all error codes came on. Vehicle was in motion when service shifter error code came on going about 40 miles per hour. I have uploaded all the service documents from the dealership.

- Maricopa, AZ, USA

I have a 14 Jeep. I went through both recalls with in 3 months my transmission started shifting into neutral randomly around 40 mph. It through a code P0997 low voltage to solenoid F. in a day check engine light went away in a week it came back. Went to dealer paid $1169 to replace valve body. It now shifts smoothly a lot better than it ever have. In my perspective the valve body possibly the reason that the Jeep shifts hard and should be recalled

- Elkhart, IN, USA

It is jerking and hard shifting even with a new transmission. I have had this problem since the purchase of the vehicle. After repair and replacement of new transmission it is still happening.

- Twin City, GA, USA

Vehicle does not go while on incline at a stop, revs to 3K RPM then will spin out tires. Delayed start at stop lights and speed ups. Had recall done software upgrade twice, drives fine for a couple weeks then back to it. Had numerous close calls while pulling out into traffic have to let off gas and accel again and pray it goes...

- Fredonia, NY, USA

As I am driving the service shifter flashes on dashboard, call dealer they never heard of it. Put car in park turn engine off and waited. Turn car on message disappears car runs but it still has a jerk when trying to shift into gear and not picking up speed but RPM show 3 and 4.

- Easton, PA, USA

While in motion on highway transmission light came on and vehicle suddenly slowed down perhaps entering safety mode. Transmission code indicates coolant temp issue. This year, make and model recalled for transmission issues but our VIN not included.

- Glens Falls, NY, USA

We purchased the 2014 Jeep Cherokee trailhawk in 2015. We have complained numerous times to the local Jeep dealership regarding the transmission lunging forward, downshifting hard or basically rough shifting. They told me on all of those occasions after looking at the vehicle that is was normal and probably user error. We took the vehicle in for the numerous recalls regarding the transmission. Was told several times it was fixed and there is nothing wrong with the transmission. Now that the car is out or warranty, it needs a new transmission. This was told to me after they diagnosed it with an electrical issue in the transmission that could be fixed for $1200. Now they say the entire transmission needs to be replaced. I feel let down and disgusted with the dealership and Jeep as a whole. I am not sure what I can do at this point as I was listening to the Jeep dealership regarding this issue.

- Greensboro, NC, USA

When we started to accelerate the Jeep jerked into gear. We started to hear a clanking noise and sounded like a part was rattling. Since it did not sound good we pulled over and called a tow truck to tow it to the dealership nearest to us. After the inspection, the dealership told us that the ptu on our 2014 Jeep Cherokee was busted and the car is no longer able to be driven. Prior to this event we took the Jeep into another dealership several times telling them that when we accelerate it jerks into gear. They told us that three updates need to be done on the software of the vehicle. We were told that the updates has to do with the communication of the transmission and the parts that are involved when you accelerate the vehicle. After we completed the updates the Jeep drove smooth but then started jerking again shortly after. Now the cost of replacing the ptu is over $2000. We have read multiple forums and feedback from other 2014 Jeep Cherokee customers that have had the same problem. I have come to the conclusion that this is a manufacturer defect and this should be covered by Chrysler.

- Mcdonough, GA, USA

While driving on 2 occasions this week my car stalled out of the blue and I lost power. Additionally my car on several occasions has shifted into neutral on it owns while driving. After doing research on the problems I found that some 2014 Jeep Cherokee were recalled for this exact issue but my car was not in the recall.

- Clarence Center, NY, USA

When the car is stopped on any kind of incline, the car initially will not accelerate when the accelerator is pushed. Increased pressure results in a clunking sound and a jack-rabbit acceleration, very dangerous, especially if I turn right or left from an inclined stop. It was last reprogrammed due to a recall in December, 2020. The car has been to the dealer twice for reprogramming of the cvt. Each time the condition improves for 100-200 miles, then returns to its former condition and resulting problems as described above. The average mpg also fluctuates by as much as 10 mpg during the process.

- Florence, AL, USA

Jeep Cherokee latitude 2.4L has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Kenmore, NY, USA

Transmission continues to shift into neutral when slow down to a stop.

- Lawrenceville, GA, USA

In motion and stationary. A message came up in the cluster saying service shifter. All the lights on the shifter were illuminated. Has happened 3 times within 100 miles. Restart the car remedies temporarily

- Pemberton, NJ, USA