Gear becomes stuck in the transmission while driving at low speed causing vehicle to rock as if it was hit from the back, took it in multiple times and was told the transmission software need calibrated but I suspect it is due to unexpected shifting of the transmission to neutral, resulting in a loss of drive which may increase the risk of a crash.

- Reynoldsburg, OH, USA

2014 Jeep Cherokee currently with 61K miles. In the past couple of months, I've noticed all of the shifter lights come on. It's happened multiple times. No real consistency to when/where. Luckily, I've been in a position where I could pull over, shut the engine off, and restart it. That's been making the issue go away. This past week-end, it happened while on the expressway, and the "service shifter" warning also came on. I was only 5 minutes from my destination, so I just rode it out and it hasn't come back since. Googled the words 'service shifter' and found a lot of similar complaints from a variety of Cherokee with a variety of model years. I have an appt coming up, but after reading thru the comments found on google, don't have a lot of faith in the resolution. Chrysler Jeep needs to come up with something to remedy this issue. Reading thru the complaints, you see that nobody has gotten hurt. But it makes you wonder if that's what it's gonna take before something is done!!

- Chicago, IL, USA

The contact owns a 2014 Jeep Cherokee. Loss of automotive power the vehicle stalled faulty transmission control module sensor the contact stated that while driving the vehicle and pressing the accelerator pedal the vehicle would not immediately accelerate before suddenly accelerating very fast. The "check engine" warning light would remain illuminated and the message "service transmission" was present. On occasions the transmission would not shift into reverse and would not properly shift gears while driving and the vehicle had stalled while driving on multiple occasions. The vehicle was taken to the local dealer lee Jeep/Chrysler(777 center St. Auburn Maine) who diagnosed that the transmission control module sensor was faulty. The transmission control module sensor had been reprogrammed and replaced on several occasions but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 8,000.

- Lewiston, ME, USA

I was driving on the highway when my 2014 Jeep Cherokee suddenly shifted itself into neutral. The car immediately came to a stop (in traffic), which was very dangerous. As this was happening, a message appeared on the screen which read "shift to P and then desired gear". I had to turn my car off, wait a few seconds, and turn it back on in order to start moving again. After a bit of research, I've learned that this is a fairly common (and extremely dangerous) issue. I'm fearful to use my vehicle.

- Newark, CA, USA

I went to start my car this morning and it would not start. I asked a neighbor for a jump and when I got the car on I shifted into reverse and it shut off. I again jumped it and lights on my dash kept saying service transmission. And all the dash lights went out. I then tried to again put it in gear and the parking break light came on although on the actual light switch it was not illuminated. I tried to take my child to school and was unable to due to the car would drive and then shut off again. I've had this car for less than 2 months from the dealership and seems that my type of vehicle has a recall just not for my specific VIN

- El Paso, TX, USA

After recall campaign V69 to update transmission control software issues, vehicle will no longer stay in gear, will stall randomly at speed, and will require vehicle to be restarted in order to put vehicle back into drive again. Recall campaign was performed fewer than 1000 miles ago and 2 weeks ago. Dealership and Jeep have no fix. Vehicle is unsafe, unreliable, and was towed in for service on the transmission for the third time in 12 months.

- Newnan, GA, USA

This is my 2nd complaint since the transmission issue on 8/6/19 (tracking #11242090). I have not received an update regarding that issue. I followed up with the manufacturer who informed me that my VIN was not associated with the recall. On 8/7/19, I had the dealer perform a diagnostic test and they found that my SUV required a software update on the transmission and powertrain. The same recall affecting the 3.2L but not issued to my VIN. On 9/8/19, my SUV began surging multiple times when I was in idle at city stoplights and died when in shifted into park three times within an hour. The only indication of an issue on my dashboard was the battery light that came on once the car died. The dash and radio continued to perform fine but the engine shut off with the key still in the ignition. I had the battery tested on 8/06/19 along with the alternator and terminals and they were at 100%. the battery was new when purchased 11/2018. I'd like to resolve this issue in order to feel safe driving this vehicle. I can provide further documentation from the dealer bayside Chrysler Dodge Jeep Ram 10535 automall parkway, D'iberville, ms 39540 or it can be requested from them directly.

- Gulfport, MS, USA

I have a 2014 Jeep Cherokee latitude and today all of the lights were on on my shifter, it also was propelling it self forward while I had the break down it did three times while in the middle of the highway. Yesterday I submitted a different complaint about the power train acting up. Today the power train began to act up again while in the highway. It wasn't shifting and felt as if it was driving in neutral but at a very low speed while the RPM moved up and the speed didn't move at all. This is a serious safety concern especially considering that I am not the only one having issues.

- Willimantic, CT, USA

When driving the gears do not shift properly and twice already as driving on the city roads the shifter dropped down and wasn't shifting at all or catching speed

- Willimantic, CT, USA

While shifting into any gear or just while driving along the road the service shifter warning light will beep and show on the screen panel. Very scary and annoying. The warning will show and stay on at times all while blocking the speed display. This happens while the car is stationary as well as when your driving. Most of the time it's when your changing gears. But here recently it happens also while driving with no gears being shifted at the time. The display will get stuck on that warning and you can't see anything else.

- Wynne, AR, USA

Service transmission light came on while driving and lost power to the engine. Could not accelerate. Had to pull the car off the road. Will not reset itself. The car is undriveable. 2014 Jeep Cherokee

- Larkspur, CO, USA

The contact owns a 2014 Jeep Cherokee. While driving approximately 5 mph, the vehicle did not move without warning. The vehicle was towed to big M Chrysler Dodge Jeep Ram (859-885-3367, located at 1010 elizabeth St, nicholasville, ky 40356) where the technician updated the computer system, but the failure recurred. The manufacturer was made aware of the failure. The contact later received notification of NHTSA campaign number: 19V447000 (power train) and took the vehicle to the same dealer who once again reprogrammed the transmission control module. The vehicle was repaired; however, the contact did not beleive the failure was remedied. The failure mileage was 55,000.

- Lexington, KY, USA

In January I was driving on 391S (highway) and the dash lit up with the engine light, break light, oil light. A message appeared stating "service transmission. Restart in park with vehicle at zero speed" the gear shift started blinking while it was in drive, I pulled over and when I tried to park a loud clunky sound was made and the vehicle jolted forward (same would occur when shifting in reverse). Jeep serviced it stating it was recalls and it was fine. In may while on 91S (highway) the car did the exact same thing again. Jeep serviced it stating it was again fine. I complained stating a car with under 50K miles should not have this issue and eventually they told me if it happened again they would replace the transmission. In August (this current month) it occured again on 91N(highway). Same exact thing, and Jeep again serviced the vehicle stating it was more recalls and it was fine. I complained multiple times stating they had told me they would replace the transmission and they said that the dealer stated it was safe to drive and they would not do that. It has 52K miles and I have had transmission problems now 3 times on a highway within the last 8 months. Beyond a safety concern and I can not say enough how scared I am to continue driving it. I have been lucky not to cause or be in an accident so many times but why should I continue to risk it. I went to park the car yesterday and while in reverse it jolted forward about two feet before starting to go backwards. It has continuous problems driving where it feels like the vehicle is shifting gears and jolts foward. (its an automatic).

- Chicopee, MA, USA

Had the recall for the transmission control module done hoping that would solve the issue, but it didn't. our car when at a stand still or when driving the car will all of a sudden be stuck in a gear and then find itself real hard. Recently the car was at a gas station and went to put it into drive and it wouldn't move, then all of sudden boom in gear it drops.

- Lancaster, PA, USA

The contact owns a 2014 Jeep Cherokee. The contact took the vehicle to jeff wyler Chrysler Jeep Dodge of lawrenceburg (875 E eads pkwy, lawrenceburg, in 47025, 812-537-2525) to be serviced per NHTSA campaign number: 19V447000 (power train). After the vehicle was serviced and while accelerating from a complete stop, the vehicle began to stall and jerk without warning. The contact made multiple attempts to reach the dealer where the vehicle was serviced and the manufacturer; however, her calls were not returned. The vehicle was not repaired. The failure mileage was 100,300.

- Dillsboro, IN, USA

The mil has been on and off, the service 4 wheel drive warning illuminates, the parking brake warning illuminates, the transmission feels like it is shifting into neutral and there is a major loss of power. The dealer informed me that our 2014 Jeep Cherokee needs a new transmission assembly and dtcm module.

- Hopewell Junction, NY, USA

I have a 2014 Jeep Cherokee with 71K miles. For more than 6 months I have noticed that the car takes a lot of effort to speed, and when it does the RPM is so high and it feels that the engine is going to burn out. It is like the gears are stucked. I took it to the dealer and they said that everything was good, except my engine mounts. I changed that; however, the problems continues. 5 days ago I had the service shifter message come up on my screen. It highlighted all my gears lights red and the screen was locked to service shifter. They said that everything was fine, but obviously the car have some issues with the transmission.

- Denver, CO, USA

I took my 2014 Jeep Cherokee into the Jeep dealership for service recall V69 software update. After the new transmission software was updated, a new error code became present - service shifter. This code was never present before and I was told by the Jeep dealer that I would have to have my entire shifter replaced. In addition, I don't even know if it is safe to drive my vehicle while this code is present.

- Pine Island, MN, USA

The shifter now shows all the red led lights for the gears and the dash board display shows shifter service. This happened after the recall for the transmission V69/NHTSA 19V-447 recall at the Jeep dealer.

- Natick, MA, USA

When I started the vehicle it gave an error message saying service shifter and all red lights on the park reverse drive area beside shifter. So I turned it off and restarted it and the problem didn't show. After researching online, I see it happens often on the Cherokee with very few miles on them. Mine has about 36,000 miles. Please recall before people die from these deathtrap vehicles!!!!! this isn't my first serious issue with this car. I paid $24K a year ago for the car and this should not be happening but yet, it's happening to lots of owners. Where are you" why aren't you helping? don't you want to keep innocent victims safe" please please help!

- Chesapeake, VA, USA