10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2 nd. Time in less than 3 months. Pulling out onto major highway when it stalls. Flash ing service transmission, place in park and restart. Will not restart. Called for tow truck like fca told me to do after the 1 St. Time.. vehicle has 27, 585 miles. Jeep is at the dealership and did not hear from them today and it has been there for 3 days including the weekend. No offer of a loaner, fca customer service did ask if I was offered one, but as usual I have not heard back
- Ponchatoula, LA, USA
The vehicle is sluggish along with making noises when automatically shifting gears when driving between 20 and 50 mph
- Williamstown, NJ, USA
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the vehicle jerked and the gear changed into first gear without warning. Once the vehicle was shut off and restarted, the vehicle returned to normal. The vehicle was taken to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042, (859) 525-1344) to be diagnosed, but the cause of the failure could not be determined. The failure recurred multiple times. The manufacturer was made aware of the failure and stated that the contact needed to take the vehicle to the dealer for diagnostic testing. The failure mileage was 33,000.
- Cold Spring, KY, USA
Noticed transmission slips occasionally when I shift from park to drive and begin to accelerate.
- Branford, CT, USA
Service transmission and engine light comes on.while driving. Seems to occur when driving longer distances/highway. This has happened three times within the past 2-3 months. Ihave brought back to dealer in western MA and southeastern MA. Neither can find anything wrong. Car will not go above 60 and will not accelerate, reading that in some cases the car will stop. This is concerning where driving on bust highway. Dealers have not been able to repair.
- N Marshfield, MA, USA
Transmission started acting up feels like slipping and popping in and out of gear
- Justin, TX, USA
After transmission recall repair, engine replaced due transmission recall repair 3rd time, vehicle idles rough when in neutral, check engine light came on and Jeep died. The vehicle started after a moment and the check engine light went off. Still having same issues after transmission repaired and a new engine due to the dealership resetting the computer instead of repairing the transmission. So new engine and repaired transmission, still having issues. Constant issue with the Jeep idling roughly, sometimes not starting or stalling in traffic on the highway and city streets.
- Garland, TX, USA
This vehicle has had numerous occasions of the transmission slipping, jerking, acting as if it is going to completely stall. Today I had the service transmission light come on and it was hard to get it to go up a hill. Coming from a complete stop, it barely would go. Very unsafe. Very scary situation with my kids in the backseat. Appx 2 months ago, it did the same thing and the dealership diagnosed and fixed the issue. It obviously did not get resolved. Appx 8 months ago, I was pulling out of a shopping center when all my lights came on and my car would not go. Not forward, not in reverse. Again, very scary. I turned the car off, and when I turned it back on it was ok. I called the dealership and they told me unless they physically see if happen there isn't much they can do. So I didn't see a need to go through all the trouble of taking it in with that response. In August of this year, we were driving on vacation when the check transmission light came on and we couldn't accelerate again, it would barely go. We drove very slowly and again, it put us in a very dangerous situation. I can think of several other times this has happened but this is the gist of it. This car is not safe. It is going to get someone seriously hurt or killed. I am scared every time I come from a stop thinking it will stall on me.
- Spring, TX, USA
The car stopped. I couldn't restart it. A light came on and said transmission service. After a few tries I could restart it. This happened twice. First time I thought I did something wrong. It happened again yesterday.
- Conroe, TX, USA
Previously had 2 separate recalls regarding the tcm (transmission control module), both we're immediately remedied at the dealer. However, at 111,000 miles my 'check engine' came on and my transmission began acting funny. Prior to taking back to the dealer I stopped at the local autozone and had them identify the code that triggered my 'check engine' light. The tcm was not accepting the data correctly, meaning the tcm needed re-programmed or replaced. Due to my vehicle being 11,000 miles out of warranty, the dealer refused to correct the problem, even though this was clearly a Jeep problem, and not a user problem. I have never done any towing and all of my miles are highway miles. I researched this issue and this is, by far, the most common complaint for this particular year and make. I feel since it is a 'Jeep' issue, it should have been corrected.
- Granite City, IL, USA
Hard shifting or no shifting at times. Won't move after parking on NY incline when started and shifted into gear. Up shifting or down shifting at odd times on all terrains. Slams into gear causing car to violently jerk forward or backward. When this happens the car must be stopped and turned off then restarted in order to drive again. This first occurred when driving off the dealers lot when the car had 12 miles. The car was kept at the dealership and a new transmission was installed a month later. However, the problem resurfaced again and again. Each time we were told it was a software glitch and each time it has resurfaced. The car, in my opinion, is unsafe to drive because it may do this at any time in traffic.
- Kennard, TX, USA
The contact owns a 2014 Jeep Cherokee. When the vehicle was engaged in drive or park, the gear shift became stuck. Also, when the vehicle was shifted into park, it failed to display on the instrument panel in a timely manner. The vehicle was taken to bergeron auto Chrysler Dodge Jeep Ram (3525 veterans memorial blvd, metairie, la 70002, (504) 888-2131) where the contact was informed that they knew of the failure, but could not assist. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 63,000.
- New Orleans, LA, USA
My Jeep Cherokee keeps repeating the same problems. This has been going on for more than a year. Sometimes I am terrified to drive because I do not know what is going to happen. Today and on other days, the Jeep has cut off on me a few times while in motion on a city street and sometimes when turning. The vehicle slams into gear when driving sometimes and feels like I am getting hit in the rear of the car. It is very dangerous because you don't know when it is going to happen. Today, the Jeep almost caused an accident when it just stopped on its own. Additionally, it often shifts gears erratically and very rough, even jerking at times. The dealership said they did a software update but this did not resolve the issue. I have taken to the dealer at least three times about this issue and I keep getting stalled saying either come back in 500 miles so the can do an oil consumption test or that they cannot duplicate the issue. Each time I take it in they say the did a software update or an oil change. The problem remains.
- Columbia, MD, USA
Engine runs rough and it studded under low speeds
- Pontiac, IL, USA
The contact owns a 2014 Jeep Cherokee. While driving approximately 30 mph, the transmission failed. The contact stated that the gear shifted from first to second gear without warning. The contact stated that the failure was intermittent. Rick hendrick Jeep Chrysler Dodge Ram Fiat (8333 rivers ave, North charleston, South Carolina 29406) was made aware of the failure, but could not duplicate it or determine its source. The vehicle was not repaired by the dealer. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 16V529000 (power train) in July of 2016, according to the manufacturer's records. The manufacturer was made aware of the failure and provided the contact with case number: 34624845. The failure mileage was unknown.
- Ridgeland, MS, USA
I was stopped at a light. When I depressed the accelerator, warning lights flashed on my dash, the engine stalled and a message to "shift to P then desired gear". car was hard to start afterwards, issue happened 3 more times on the way back home (less than 1 mile). Car has been brought to mechanic for diagnostic testing. I did research online and this appears to be a known issue with the transmission. Hopefully will still be covered under warranty.
- Shirley, NY, USA
Oil filter housing assembly is leaking. You can see oil leaking out of a port while running. Oil is puddling up and running down the motor. This can cause engine failure or a fire.. this vehicle was purchased certified pre owned; I am not sure if this is stil under warranty. Definitely is a safety hazard also the transmission on occasion shifts really hard when moving from one gear to the next.
- Chatsworth, GA, USA
Taka recall 9 speed gearbox rough shifting and cutting off and shutting off engine while driving while on the highway or in city road
- Dallas, TX, USA
Shifting hard through the gears. Sometimes not shifting in the correct order. Surging or lurching forward when shifting. Going up hills (20mph) transmission will stay in a higher gear resulting in low power. Starting at a stop light transmission will not go into gear.
- Kalamazoo, MI, USA
- Hinesville, GA, USA