10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,501 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #847

Feb 042019

Cherokee

  • 57,000 miles
Transmission problems and stalling after stop. First incident 2/4 - gas filled pulled out to traffic, while waiting in intersection to turn left vehicle shut down. Multiple transmission issues - hard shift after service on 2/2 from 1st to 2nd and 2nd to 3rd. Multiple reports of issues with this transmission. Reading multiple reports of issues with this transmission - no fix. Complete safety issue if reports showing shut down while driving on freeway.

- Tucson, AZ, USA

problem #846

Feb 042019

Cherokee

  • miles
The transmission gets kinda hecktick when you first take the car out of gear. When in drive and at a stop it seem to hop in to gear at an odd rate to where it makes the car jerk. I've taken the car to the dealer several times and get the same response from the personnel 'it's just learning your driving habits' they say. 'it will go away in its own' they add. But no one seems to know why the 9speed transmission in this car is so crazy

- Seabrook, TX, USA

problem #845

Jan 082019

Cherokee

  • 99,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 32 mph, the vehicle would downshift and was difficult to shift back into gear. Also, the rpms accelerated and the four wheel drive service warning indicator illuminated. The vehicle was taken to capital Chrysler Dodge Jeep Ram of indian trail (8461, 5501 w hwy 74, monroe, nc 28110, (704) 220-4370) where the power transfer unit was repaired. The manufacturer was notified, but was not able to assist. The failure mileage was 99,000.

- Indian Trail, NC, USA

problem #844

Jan 272019

Cherokee

  • 54,000 miles
While driving a transmission alert triggered causing the car to lose power, I was able to pull to the side of the road. Shutting off the car and restarting allowed me to regain power and drive home. I will be bringing it to the dealer for the 6th plus time for simalar transmissions issues over the life of this car. A permenant fix has not been found at this point all previous dealer interactions have been flashing the software. This seems to be a temporary fix and obviously losing power while driving is a serious danger. This seems to be a wide spread issue not just affecting my vehicle.

- East Windsor, NJ, USA

problem #843

Jan 242019

Cherokee

  • 96,994 miles
As I was accelerating out of a corner, I lost total power in the drive train. I was not able to accelerate at all, its as if the neutral was switched on by itself. All my lights on the gear shifter lit up. My dash displayed a message something along the lines of that I have to put the car in neutral or park, press the brake and change the gear back to drive. As this happened, I was almost hit from behind by the driver driving behind me. I pulled over to the shoulder and put the car in neutral, pressed the brake, and put the car back in drive and nothing happened. I tried it again but this time I put it in park and still nothing. So I put the car in park and turned off the ignition. I waiting about 10 seconds and tried starting my car which it would not start after my second try it turn on put my gear and it seemed the transmission was been ripped off the frame. This is the second time in less than a month and both times my kids were in the viechle!

- San Ysidro, CA, USA

problem #842

Jan 242019

Cherokee

  • 95,400 miles
The contact owns a 2014 Jeep Cherokee. While driving 15 mph, the transmission slipped out of gear. The contact turned off the engine and waited a few minutes. When the vehicle was restarted and shifted into drive, the vehicle jerked violently and accelerated. Afterwards, the transmission failed and the check engine indicator illuminated. The vehicle was towed to the contact's home. The contact's personal mechanic came to the contact's home and diagnosed that transmission fluid leaked out and the vehicle had a hard shift. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 95,400.

- Ft. Hood, TX, USA

problem #841

Jan 102017

Cherokee

  • 99,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, the gear shifter failed to move into neutral and the service transmission warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. Then vehicle was restarted and was able to drive; however, the failure recurred five miles down the road. The contact stated that the coolant increased to 200 degrees. The vehicle was taken to Chrysler Jeep Dodge Ram 24 (1020 belmont St, brockton, MA 02301, (781) 961-1550) where it was diagnosed that the transmission, four spark plugs, one coil pack, an auto grill shotter, and jumper harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 99,000.

- East Weymouth, MA, USA

problem #840

Jan 032019

Cherokee

  • 45,000 miles
Extremely hard and ruff shifting from 1st to 2nd and 2nd to 3rd. It doesn't matter if its a hard acceleration or a soft acceleration, in a turn or straight line. Took it into Jeep dealer and they told us it was just a leak and that the transmission needed to be re calibrated. It immediately got worse. It feels like the transmission/engine is going to rip itself out of the car. We called them multiple times to report the issue was worse than before and we were told it needs to "lean the way we drive" and "adapt". we knew this was a half truth and took it back. Apparently the problem is so bad the transmission mounts are about to break. The problem is as bad as ever, the dealer refuses to acknowledge the issue. Please create a new recall as this issue is causing accidents. I was accelerating from a stop and the car jerked so hard when shifting gears I literally hit the median trying to avoid the car in front of me.

- Albuquerque, NM, USA

problem #839

Dec 192018

Cherokee

  • 182,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 30 mph, the vehicle's gear shifted into park without warning. The contact attempted to shift the gear from park, but the vehicle did not move. When the contact turned off and restarted the vehicle, it resumed normal operation. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 182,000.

- Ulysses, PA, USA

problem #838

Dec 172018

Cherokee

  • 500 miles
Since purchasing this vehicle new in December 2014 it has been back to the dealer for service first time for a transmission control module and power train control module software update to correct hard shifts in 9 speed transmission since that initial recall this vehicle has been back to the dealer 4 additional times to correct the same issue. At times the shift is so hard it feels as if is have been rear ended. As of today the issue still exists, most recent dealer visit was 12/11/18. Hard shift occurs while in motion on both city streets and highway driving dealer repair invoices are available if needed. Incidents have occurred over the past 4 years. 12/14'12/18

- Mine Hill, NJ, USA

problem #837

Feb 012018

Cherokee

  • 75,000 miles
The transmission exhibits delayed, rough, and sudden shifting. Jeep has changed parts and software charging me for some of the changes. The problem continues.

- Brackney, PA, USA

problem #836

Dec 072018

Cherokee

  • 106,370 miles
While driving 45 mph on a main road, my vehicle engine lost power in the middle on an intersection and I was almost T boned, 6 days after I financed it. My vechile shifts really hard and I do not feel safe when driving it. I have read that this has to do with the 9 speed transmission and I am afraid the transmission will completely go out if I continue to drive it like described. I also just had to replace the fuel pump and evap system which caused the vechiles engine to shut off and lose power steering and locked the brakes. It would be very helpful if this issue got fixed. I don't even want to drive this vechile anymore, it's unsafe for me, for children, and for other drivers on the road around me.

- Hinesville, GA, USA

problem #835

Nov 302018

Cherokee

  • 25,585 miles
2 nd. Time in less than 3 months. Pulling out onto major highway when it stalls. Flash ing service transmission, place in park and restart. Will not restart. Called for tow truck like fca told me to do after the 1 St. Time.. vehicle has 27, 585 miles. Jeep is at the dealership and did not hear from them today and it has been there for 3 days including the weekend. No offer of a loaner, fca customer service did ask if I was offered one, but as usual I have not heard back

- Ponchatoula, LA, USA

problem #834

Nov 192018

Cherokee

  • 43,000 miles
The vehicle is sluggish along with making noises when automatically shifting gears when driving between 20 and 50 mph

- Williamstown, NJ, USA

problem #833

Nov 112014

Cherokee

  • 33,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the vehicle jerked and the gear changed into first gear without warning. Once the vehicle was shut off and restarted, the vehicle returned to normal. The vehicle was taken to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042, (859) 525-1344) to be diagnosed, but the cause of the failure could not be determined. The failure recurred multiple times. The manufacturer was made aware of the failure and stated that the contact needed to take the vehicle to the dealer for diagnostic testing. The failure mileage was 33,000.

- Cold Spring, KY, USA

problem #832

Apr 232018

Cherokee

  • 24,000 miles
Noticed transmission slips occasionally when I shift from park to drive and begin to accelerate.

- Branford, CT, USA

problem #831

Nov 212018

Cherokee

  • 60,000 miles
Service transmission and engine light comes on.while driving. Seems to occur when driving longer distances/highway. This has happened three times within the past 2-3 months. Ihave brought back to dealer in western MA and southeastern MA. Neither can find anything wrong. Car will not go above 60 and will not accelerate, reading that in some cases the car will stop. This is concerning where driving on bust highway. Dealers have not been able to repair.

- N Marshfield, MA, USA

problem #830

Nov 032018

Cherokee

  • 80,000 miles
Transmission started acting up feels like slipping and popping in and out of gear

- Justin, TX, USA

problem #829

Nov 022018

Cherokee

  • 67,800 miles
After transmission recall repair, engine replaced due transmission recall repair 3rd time, vehicle idles rough when in neutral, check engine light came on and Jeep died. The vehicle started after a moment and the check engine light went off. Still having same issues after transmission repaired and a new engine due to the dealership resetting the computer instead of repairing the transmission. So new engine and repaired transmission, still having issues. Constant issue with the Jeep idling roughly, sometimes not starting or stalling in traffic on the highway and city streets.

- Garland, TX, USA

problem #828

Nov 192018

Cherokee

  • 51,000 miles
This vehicle has had numerous occasions of the transmission slipping, jerking, acting as if it is going to completely stall. Today I had the service transmission light come on and it was hard to get it to go up a hill. Coming from a complete stop, it barely would go. Very unsafe. Very scary situation with my kids in the backseat. Appx 2 months ago, it did the same thing and the dealership diagnosed and fixed the issue. It obviously did not get resolved. Appx 8 months ago, I was pulling out of a shopping center when all my lights came on and my car would not go. Not forward, not in reverse. Again, very scary. I turned the car off, and when I turned it back on it was ok. I called the dealership and they told me unless they physically see if happen there isn't much they can do. So I didn't see a need to go through all the trouble of taking it in with that response. In August of this year, we were driving on vacation when the check transmission light came on and we couldn't accelerate again, it would barely go. We drove very slowly and again, it put us in a very dangerous situation. I can think of several other times this has happened but this is the gist of it. This car is not safe. It is going to get someone seriously hurt or killed. I am scared every time I come from a stop thinking it will stall on me.

- Spring, TX, USA

Read the next 20 complaints »