10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles

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« Read the previous 20 complaints

problem #756

Feb 132018

Cherokee

  • 58,000 miles
While driving about 60 mph the car lost all acceleration and slowed very quickly, the engine light came on and the assist emergency brake light came on ( I think that was what it said. As I pulled to the road side there was little no rpms. I shut the car off and waited, restarted and still no rpms. I disconnected the battery after googling the problem and restarted and lights where all gone. This was great for about 4 days and maybe 300 miles and again it happened. This time I had my cade reader and received a P1dcd code, I did not clear code but shut engine down and restarted. The car ran with rpms ok but was a bit sluggish. I called dealer when I got home and they said I would have to pay for them to do a diognostic test to figure what the problem is. I drive my kids in the mornings and feel this could lead to a serious accident. I dont feel safe driving it myself let alone my children with me.

- Derby, NY, USA

problem #755

Feb 172018

Cherokee

  • miles
Shifting is jerky and or delayed in first 3 gears mostly. Appears to be random. It might delay while shifting for a second and then engage with so much force that it [xxx] near gives you whiplash........seams unsafe and even my 1962 rambler shifts smoother. There is no way this is (normal) as the manufacturer states. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Boise, ID, USA

problem #754

Aug 152014

Cherokee

  • 5,200 miles
Purchased 3/20/14 transmission issues started at approx. 5200mi delayed shift, sharp hard shift at low speeds, ie. Under 25mph, intermittent, non-predictive occcurence every couple of weeks, then began to increase frequency, problem persisted even after software upgrades and got worse after most recent software upgrade, transmission shifting was all over the board in delayed, short and rough shift along with lurching forward on occasion dealer has not been effective or pro-active in dealing with this issue, transmission is not performing as designed is mal-functioning almost on a daily basis, the lurching, lunging forward is a definite safety hazard, once it almost lurched into the car ahead of me service invoices are available

- Sunnyvale, CA, USA

problem #753

Feb 062018

Cherokee

  • 53,300 miles
While driving down the highway the vehicle lost power, the messages "service parking break" and "service transmission" appeared in the dash, the check engine light came on, and the emergency break light blinked on and then off. The car did not respond to pressing on the gas pedal, fortunately I was able glide off the highway and into a parking lot. I turned off the car, when I restarted it the message "service transmission" appeared along with the check engine light. I was able to put the car into gear and drive but the power was greatly reduced and it stayed in a lower gear.

- Oklahoma City, OK, USA

problem #752

Feb 022018

Cherokee

  • 43,000 miles
Takata recall - chokes when shifting through gears will driving. Chokes initially upon starting and first moving the car, tends to lag.

- Warren, MI, USA

problem #751

Dec 172017

Cherokee

  • 55,000 miles
2.3L V6 powered Jeep with 9 speed automatic transmission has had improper shifting problems since late December 2017, up to and including vehicle engine shutdown with "service transmission" notification on evic. Vehicle stalled in traffic at busy intersection. Engine restart locked transmission in "limp" mode and allowed vehicle to be driven approximately 6 miles to home. Transmission tcm has been re-flashed three times in the past 30 days with problems recurring within 100-200 miles. Vehicle engine shutoff stalls occurring in city street and highways. Vehicle still does shift properly.

- Ocala, FL, USA

problem #750

Jan 252018

Cherokee

  • 72,888 miles
While trying to start the Jeep I placed my foot on the brakes and pressed the start/stop button the vehicle jerked then made a loud noise followed by what felt like something dropped out from underneath. It then died and the symbol of fault popped up on the screed. It stated that there was wrong with the transmission. Now the vehicle will not start. It was serviced and had two safety recalls completed this month

- Mcchord Afb, WA, USA

problem #749

Jan 122018

Cherokee

  • 78,000 miles
The contact owns a 2014 Jeep Cherokee. While waiting to turn at a stop sign, the vehicle came out of gear and the drive gear was illuminated, but the vehicle was not moving. The contact switched to park and waited approximately 30 seconds before engaging the vehicle back in drive and driving home. The contact also stated that the vehicle experienced the same failure in December of 2017. The vehicle was taken to O'daniels Jeep in ft wayne, Indiana where it was diagnosed that the transmission control module had to be replaced. The manufacturer was notified of the failure and opened case number: 33265060. The vehicle was not repaired. The approximate failure mileage was 78,000.

- Ft Wayne, IN, USA

problem #748

Jan 112018

Cherokee

  • 19,850 miles
Transmission shifts are erratic. Gears shift too soon, not soon enough or bang into gear especially 3rd. Some days are ok others are simply frightening. Updates have been done at the dealership multiple times. Vehicle is 4 years old with 20K miles.

- St Petersburg, FL, USA

problem #747

Jan 122018

Cherokee 4-cyl

  • miles
Transmission shifting problem again the outer module was replaced because transmission locked up through the dealership I purchased it from worked well now it's starting to do it all over again ! note dealership has all documentation also there was former complaints file with chysler on this situation before [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Moreno Valley, CA, USA

problem #746

Apr 012016

Cherokee

  • 34,528 miles
Vehicle will often surge when I'm trying to stop. I look for it now but it can still catch me off guard and it is difficult to stop sometimes. Feels like I won't be able to stop in time. Jeep also shifts real hard sometimes, causing vehicle to jerk hard. Strange revving noises when accelerating. I took vehicle to dealer that I bought it from, they charged me for recall and said they did the work. It has been a year and Chrysler is showing that the recall work has not been done. Case #32715454 but no refund and it seems that they have done nothing about the dealer. Fca customer assistance center

- Enigma, GA, USA

problem #745

Jan 112018

Cherokee

  • 66,000 miles
My 2014 Jeep Cherokee, just bought used, suddenly loses all power and control. This has happened twice in the last 2 weeks on a highway, and I was lucvcky to avoid collisions. All Jeep recomends is changing computer, which from what I read is not a correct fix. This vehicle is is a danger to myself, family and others. It is under warrenty. But according to others the transmission is faulty, not the computer. Please help.

- Oxford, CT, USA

problem #744

Dec 292017

Cherokee

  • 21,450 miles
"servicetransmission" messaging problems. Jeep shook and shuts off while I was on the highway moving. At 65mph. I steered it to the shoulder of the road. Restated the Jeep and followed the messages instructions on my navigation screen. Upon putting it on "D" and giving the gas the Jeep lunged forward and it felt like someone had hit me from the rear. Once moving the Jeep stayed in low gears. I exited the highway and using the service road drove it to the dealership. They performed a mandated recall software upgrade which seemed to work. 8 days latter my Jeep is back in at the dealership with the same problems.

- Kingwood, TX, USA

problem #743

Jan 012018

Cherokee

  • 200 miles
While driving on city streets or highways, the transmission will suddenly drop out of or while accelerating it will do a hard jump into gear causing a sudden jerk. When going from a stop to start it takes sometime for the acceleration to kick in, pushing the gas but nothing's happening. This has been a problem with no solution from the day I bought it in 2014 to now. Every time in the shop they say this is just a characteristic of the 9 speed trans. When your spending $30,000 or more on a vehicle I want a solution not an "it is what it is" answer.

- Oakwood Hills, IL, USA

problem #742

Dec 132017

Cherokee

  • 58,000 miles
My vehicle has always had difficulty shifting and would often have hard shifts between gears. At 22,562 miles I brought my car in for this issue, prompting Jeep to update my vehicle's software. The problem persisted, but I was told it was just the performance of my 4-cylinder engine. At mileage 58,160 while driving on the highway and merging lanes, my vehicle completely lost any ability to accelerate and lost all power functions. I was able to use the vehicle's momentum to get into the breakdown lane. The vehicle had a message on my driver's dash instructing me to shift the car to park. After doing so the vehicle still would not start until I shut it off and restarted the vehicle.again, Jeep re-programmed my computer. One week later, on 9/25/2017, the vehicle had the engine seize again while driving at approximately mileage 58,511. Jeep determined that the oil level was very low, even though a full-synthetic valvoline 5W20 had been completed at 53,335 miles and the fluid levels were checked at the dealership one week prior to the incident. The dealership performed an oil change, instructed me that after 50,000 miles it is acceptable for the 2014 Jeep Cherokee models to burn off 1 quart of oil every 1,000 miles and to monitor the oil levels going forward. I mentioned to the dealership that the oil levels had just been inspected at the dealership one week earlier, on 9/18/2017, and was told that fluid levels were normal. As a result, the vehicle would have been burning oil much faster than the 1 quart per 1,000 miles acceptable threshold. I was asked to see if the new oil change would resolve the issue, and to bring my car in at around 60,000 miles to check the oil levels. At 62,052 the vehicle seized again and, upon diagnosis, oil levels were fine. Jeep can determine the problem and cannot offer a solution. It has happened two more times over the last month.

- Englewood, NJ, USA

problem #741

Jan 042018

Cherokee

  • 35,000 miles
The 2014 Jeep Cherokee completely stalls while driving with a message that states "must be in P to shift gears". the vehicle also stalls while driving after filling the gas tank, with the same message. The dealer cannot identify the problem. I've seen several other complaints from owners for the exact same thing that don't seem to be getting addressed. Failure to address this issue is a risk to those owning the vehicles as well as others on the roads and poses a major liability to the company if nothing is done to resolve the issue. I'm listing the most recent date, however this is not the first time it's happened.

- Apopka, FL, USA

problem #740

Jan 042018

Cherokee

  • 37,398 miles
My Jeep Cherokee 2014 has been having engine problems since I bought it. Last night was the worst experience, thats why im here. I was on the highway and the Jeep just started to brake on its own. I was sliding in the snow and almost fliped. I was able to control the Jeep. I had trouble pulling it to the shoulder of the highway. Had to force drive to the side. Would not go on reverse. When the town truck arrived, he had trouble putting it on tow truck. This problem needs to be looked at before someone dies over something that could have been fixed.

- Wheaton, IL, USA

problem #739

May 032016

Cherokee

  • 20,000 miles
The car lurches and shifts indiscriminately while starting and stopping. This occurs while driving at lower speeds. Once on the "open road" it seems to be ok.

- Dallas, TX, USA

problem #738

Dec 282017

Cherokee

  • 52,968 miles
While driving on a city street at approximately 45 mph. The vehicle shifted out of gear, lunges and goes again in a jerking/ hesitating manner. Check engine light came on and service transmission light came on. Pulled over put in park and re selected a gear. When doing so it makes a horrific grinding noise and has no power. The battery has been replaced twice since 2014 for a "bad battery" after both of these replacements within 4 months we have now experienced these transmission problems. I stress this is the second time with the transmission issue and also the second time for the battery replacement.

- Virginia Beach, VA, USA

problem #737

Nov 272017

Cherokee

  • 36,000 miles
A couple of weeks ago while driving on a city street, I went from a stop sign and drove about 20 yards when my SUV began to struggle to shift and I ultimately came to a complete stop and all the service lights came on. I attempted to continue but could not go forward even though the rpms were revving. I put it in park and waited a few minutes. Then I put it in drive and it struggled to shift but I was able to move forward and make it to where I was going. Later in the day it was laboring to accelerate mainly on city streets, not so much on the highway. Since then it has been running normal, but I fear it's going to happen again.

- Providence, RI, USA

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