10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,501 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Cherokee. On several occasions, while driving, the vehicle stalled and the check engine indicator illuminated. The vehicle was taken to bob brady auto mall (4025 E boyd rd, Decatur, il 62521, (217) 876-3800) where it was diagnosed that the transmission needed to be replaced. The transmission was replaced; however, the failure recurred several times. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a transmission specialist would be sent out. The failure mileage was unavailable.
- Decatur, IL, USA
Transmission not shifting properly. From stop the "D" for drive blinks and it wont go into gear. Happened twice. Car lunges and kicks when shifting with possibility of going out at speed.
- Iron Station, NC, USA
Transmission lurges and roughly shifts and makes whirring noises
- St Augustine, FL, USA
The contact owns a 2014 Jeep Cherokee. On several occasions, while driving, the vehicle stalled and lost power. The service transmission, traction control, and electronic stability control indicators illuminated. The vehicle was taken to rainbow Chrysler Dodge Jeep llc (301 river highlands blvd, covington, la 70433, (985) 892-9165), but no diagnostic failure codes were found and the failure could not be duplicated. The vehicle was not repaired and the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed that the transmission control module needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified and did not assist. The approximate failure mileage was 40,000.
- Mandeville, LA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission jerked and the vehicle failed to accelerate properly when the accelerator pedal was applied to change gears. While at a stop, the vehicle independently shifted into neutral. The vehicle was not included in NHTSA campaign number: 16V529000 (power train). The manufacturer issued 13 tsbs on the power train, 16 tsbs on the engine, and 76 tsbs on the electrical system. The dealer (central Florida Chrysler Jeep Dodge Ram, 8675 commodity cir, orlando, fl 32819, (407) 351-9940) diagnosed that the transmission may need to be replaced. There was a previous software update that provided no solution. The vehicle was not included in NHTSA action numbers: EA16002 (power train) and PE 15030 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 40,000. Central fla Jeep replaced the motor mount on 03/07/18 for jerking issue.
- Ocoee, FL, USA
I bought my car in March 2014, since that time my vehicle has been in the shop 7 times for the same thing. I have been to 3 different dealerships since my car is still under warranty and continue to have the same problem. Yesterday on my way home on a major freeway my car put it self in park and shut off this happened several more times until I pulled over somewhere safe to get it towed. I have 2 small children and feel the vehicle is very unsafe to drive I have contacted Chrysler as well regarding this matter. I would like to know when it becomes a concern for people and there families for someone to take action. The dealer ship refused to work with me and put me in a safer vehicle because I am now upside done on this vehicle. So they wanted me to make a $900 dollar payment. This to me seems that the dealership and Chrysler are more concerned with making profit and sales then they are keeping their customs safe. I hope someone opens their eyes to these types of situations. I called the national highway traffic and safety to report this and the lady on the other end of the line had no concern with dealing with it I asked to speak to a manager and was sent to a voice mail. Good to know that we have these guys watching on backs when it comes to the safety of families.
- Deer Park, TX, USA
Wife was driving vehicle on highway at night, "service transmission" light went on asking her to "put car in park"...she pulled off road and car slipped out of gear at stop sign, where she had to turn engine off and restart. She was able to drive car home with check engine light on. Car is currently with johnson Jeep in Washington, NJ. No contact from them as of yet to issue/repair. I was unaware of recall at time of purchase. I have concerns about safety of vehicle.
- Asbury, NJ, USA
Shifting into nuetral by itself while in motion under 25 mph
- Phillipsburg, NJ, USA
2-18-18 in the morning backing out of driveway engine cut offf. 2) 9-12-17 in the daytime on a local town rd. Making a left turn engine cut off. 5-16-17 daytime stopped at a red light on route 17 hwy engine cut off. 6-16-15 daytime going 20 miles an hour engine cut off in the middle of the road local town road. This is happening because the oil level is below a certain level, however the oil is not at a low oil level according to the dipstick. Dealership said we have to check the oil level every time we drive our vehicle. Having many problems with engine/transmission still under warranty but I am not getting any help I was told there is nothing that they can do to help me.
- Hanover, PA, USA
The contact owns a 2014 Jeep Cherokee. While driving unknown speeds in July of 2017, the vehicle stalled and the service transmission and check engine indicators illuminated. The vehicle was towed to a local dealer (darcars Chrysler Dodge Jeep Ram of rockville, 755 rockville pike, rockville, md 20852), but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. While driving 45 mph, the accelerator pedal was applied, but failed to respond and the vehicle stalled. The service transmission and check engine indicators illuminated again. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 40,729.
- Lafayette, CO, USA
While driving about 60 mph the car lost all acceleration and slowed very quickly, the engine light came on and the assist emergency brake light came on ( I think that was what it said. As I pulled to the road side there was little no rpms. I shut the car off and waited, restarted and still no rpms. I disconnected the battery after googling the problem and restarted and lights where all gone. This was great for about 4 days and maybe 300 miles and again it happened. This time I had my cade reader and received a P1dcd code, I did not clear code but shut engine down and restarted. The car ran with rpms ok but was a bit sluggish. I called dealer when I got home and they said I would have to pay for them to do a diognostic test to figure what the problem is. I drive my kids in the mornings and feel this could lead to a serious accident. I dont feel safe driving it myself let alone my children with me.
- Derby, NY, USA
Shifting is jerky and or delayed in first 3 gears mostly. Appears to be random. It might delay while shifting for a second and then engage with so much force that it [xxx] near gives you whiplash........seams unsafe and even my 1962 rambler shifts smoother. There is no way this is (normal) as the manufacturer states. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Boise, ID, USA
Purchased 3/20/14 transmission issues started at approx. 5200mi delayed shift, sharp hard shift at low speeds, ie. Under 25mph, intermittent, non-predictive occcurence every couple of weeks, then began to increase frequency, problem persisted even after software upgrades and got worse after most recent software upgrade, transmission shifting was all over the board in delayed, short and rough shift along with lurching forward on occasion dealer has not been effective or pro-active in dealing with this issue, transmission is not performing as designed is mal-functioning almost on a daily basis, the lurching, lunging forward is a definite safety hazard, once it almost lurched into the car ahead of me service invoices are available
- Sunnyvale, CA, USA
While driving down the highway the vehicle lost power, the messages "service parking break" and "service transmission" appeared in the dash, the check engine light came on, and the emergency break light blinked on and then off. The car did not respond to pressing on the gas pedal, fortunately I was able glide off the highway and into a parking lot. I turned off the car, when I restarted it the message "service transmission" appeared along with the check engine light. I was able to put the car into gear and drive but the power was greatly reduced and it stayed in a lower gear.
- Oklahoma City, OK, USA
Takata recall - chokes when shifting through gears will driving. Chokes initially upon starting and first moving the car, tends to lag.
- Warren, MI, USA
2.3L V6 powered Jeep with 9 speed automatic transmission has had improper shifting problems since late December 2017, up to and including vehicle engine shutdown with "service transmission" notification on evic. Vehicle stalled in traffic at busy intersection. Engine restart locked transmission in "limp" mode and allowed vehicle to be driven approximately 6 miles to home. Transmission tcm has been re-flashed three times in the past 30 days with problems recurring within 100-200 miles. Vehicle engine shutoff stalls occurring in city street and highways. Vehicle still does shift properly.
- Ocala, FL, USA
While trying to start the Jeep I placed my foot on the brakes and pressed the start/stop button the vehicle jerked then made a loud noise followed by what felt like something dropped out from underneath. It then died and the symbol of fault popped up on the screed. It stated that there was wrong with the transmission. Now the vehicle will not start. It was serviced and had two safety recalls completed this month
- Mcchord Afb, WA, USA
The contact owns a 2014 Jeep Cherokee. While waiting to turn at a stop sign, the vehicle came out of gear and the drive gear was illuminated, but the vehicle was not moving. The contact switched to park and waited approximately 30 seconds before engaging the vehicle back in drive and driving home. The contact also stated that the vehicle experienced the same failure in December of 2017. The vehicle was taken to O'daniels Jeep in ft wayne, Indiana where it was diagnosed that the transmission control module had to be replaced. The manufacturer was notified of the failure and opened case number: 33265060. The vehicle was not repaired. The approximate failure mileage was 78,000.
- Ft Wayne, IN, USA
Transmission shifts are erratic. Gears shift too soon, not soon enough or bang into gear especially 3rd. Some days are ok others are simply frightening. Updates have been done at the dealership multiple times. Vehicle is 4 years old with 20K miles.
- St Petersburg, FL, USA
- Raleigh, NC, USA