Transmission failed, car stopped while driving.on highway. Restarted and had hard shifting and stalling problems.this is second transmission in this car, first was replaced after one year driving.

- Pocono Pines, PA, USA

The contact owns a 2014 Jeep Cherokee. While driving at unknown speeds, the vehicle was getting stuck in gear. The vehicle was taken to a local dealer (bob poynter Chrysler, 3020 B national rd, columbus, in) where it was diagnosed that the system needed to be updated. The vehicle was repaired, but the failure recurred. On July 1, 2017, while driving at unknown speeds, the vehicle would not shift into gear and the "error car must be in park before shifting gear" message appeared. The contact restarted the vehicle and took it to community Chrysler Dodge Jeep Ram (2300 S walnut St, bloomington, in 47101) where it was diagnosed that the system needed to be updated again. The vehicle was repaired, but the failure recurred. Additionally, while driving unknown speeds, the vehicle stalled without warning. The vehicle was taken back to the dealer who stated that an appointment was needed for service. The vehicle was not diagnosed or repaired. An appointment was scheduled for a later date. The manufacturer was notified of the issue and referred the contact to the local dealer. The failure mileage was 51,000.

- Spencer, IN, USA

The vehicle lurches due to transmission problems. The vehicle will also go into a "safety gear" which is 4th when at freeway speeds, causing driver to make immediate reaction to pull off to the shoulder to prevent deathly accident. This happens when the vehicle was traveling at 70 mph.

- Farmington Hills, MI, USA

Transmission has been knocking very hard when I put it into drive. One day when I started my car in my driveway, the check engine light came on and a message stating "service transmission, place car into park then into desired gear." Once I put the car into drive, it felt and sounded like my engine was going to jump out of the car. I tried to turn my car off and restart it, however, I had no success with that. I have had no issues at all with my driving up until this point. I bought my Jeep in December 2013 and this issue occurred November 2017. I service my Jeep on a regular basis and do not drive recklessly. This issue happened all of a sudden. A day before this happened, I did notice when turned my car on and put it in drive, the transmission did "knock" into gear a lot more aggressively than normal.

- Gainesville, VA, USA

Transmission electronic shift lever. The shifter does not always light up. The dealership/Chrysler says the prndm and esm module need to be replaced. The remedy the shifter sometimes not lighting up when shifting into D, R or P. the car can be in drive shift to reverse and the light disappears. Next time a mile down the road shift from park to drive, it lights up. Also, the electronic notice has twice said after being in park and not wanting to go in gear that the shifter needs to be serviced. The module is covered but the prndm is not"?" doesn't make since that out of pocket to us is $400 just for the prndm. Complained to Chrysler. They were going to pay half and since we kept escalating the case with Chrysler they will pay nothing.

- Virginia Beach, VA, USA

I have had my Jeep in the Dodge Jeep dealership in Tacoma wa. Three times for the transmission issues and they have yet to fix the problem. The first time was at 22138 miles check engine light came on they found codes PO520 UO121 &U0001they verified that the oil pressure sensor failed they found that they needed the tcm.also did the body control module they had the Jeep for 6 days all covered under warranty and recalls.then again on 3/31/2014 back to the dealer with same thing check engine light and service transmission they did a flash for PCM amd tcm to address shifting issues Jeep was in the shop for four days millage was at 33658.@ second time in shop for engine light and transmission issues and warning lights. At 35512 once again same scenario check engine light comes on & service transmission this time they have the jepp in the shop for 13 days they replaced valve body and performed tsb 21-012-16. Now once again at 39888 check engine light and service transmission light comes on call service department they say bring it in but now it is out of warranty I will have to pay to get it diagnosed $156 totally B.S. come on Dodge Jeep dealership give me a F- break same happening again so it wasnt fixed the last time or the two times before that now you want me to pay you to diagnose the Jeep when clearly its the same thing as before that you did not fix. I call bs on that. Come on Fiat crysler get real this Jeep is not worth the 32,000 dollars I am paying for it let alone the $156 they want to charge me to tell me that it needs a flash update I dont care how many times you flash this transmission it will never be right it is the 9 gear transmission that does not work properly and never will come clean and do the right thing for your customers that believed in your brand and recall this Jeep before someone gets killed. Jeep it buy back time do the right thing.

- Lakewood, WA, USA

Service transmission comes on, car wont move, shifts hard and slips while driving. It is being serviced right now, I have documents in my glove box

- Show Low, AZ, USA

The car does not fall into the proper gear and often seems like the gear has fallen into neutral and revs up although the gear shift knob is in drive. Moreover the button on the gear shift knob has fallen off without any signs of damage. Reported the problem to the dealer but dealer says the whole gear assembly needs to be replaced with parts cost of about $75 and a labor cost of about $145 totalling about @225. The issue was reported on the 37th month of vehicle purchase and the dealer was not ready to apply any consideration and confirmed that the charges need to be paid since the vehicle is out of warranty by a month

- Lincolnshire, IL, USA

While in motion on the freeway multiple time it as shut on and I have no accelerating powere or really any steering, very unsave.

- West Hollywood, CA, USA

Starting around 29000 miles we have been experiencing hard shifting in our vehicle which was purchased brand new. The vehicle symptoms have progressed to the point where it feels like a rear end collision when shifting. There have also instances when we have been accelerating and the engine just revves up and transmission wouldn't engage until finally engaging. This has turned into a major safety issue as it is unknown when this will happen. It is also a safety issue when the transmission jerks so bad which could ultimately cause loss of control. This occurs when the vehicle is moving. Attached is images of the amount of force caused by the jerking motion and a video of the phone on the dash and falling of because of one said jerking motion. This has been an ongoing issue since December 2015. The dealership has described this issue as a "operational characteristic". please see video on youtube at https://youtu.be/og2U_xhkrww

- Clermont, FL, USA

After starting my vehicle, traveling at a low rate of speed, going into an intersection, my vehicle shut off. My dashboard indicator lights came on showing: Engine, battery and throttle control. After sitting in the intersection for 3-4 minutes, my vehicle started again, but very sluggish. This occurred 4 times over a 7 day period. I go to my dealership, $175 later, they inform me I was 4 quarts low of oil and as a safety precaution my vehicle would automatically shut down. While I'm driving it." Where is the safety in this." They also told me that my vehicle would use/require 1 quart of oil per every 1000 miles and would increase in oil consumption as the vehicle mileage increased. My current mileage is 47,000 miles. My owners manual states " if the oil light turns on while driving, stop the vehicle and shut off the engine as soon as possible. A chime will sound for 4 minutes when this light turns on." No where in my manual does it state that my vehicle will automatically shut off while driving. I never received any warning or indication that my oil was low.

- Cartersville, GA, USA

October 19, 2017 originally we had keep the car in the garage and rarely drove it until this past summer when we took a planned road trip to western national parks we had never seen. We had the car checked at the dealership prior to the trip and no issues were brought up. The car had less than 25,000 miles then during the trip we noticed issues with the transmission and brakes. We took the car to a Jeep dealership and told it would get us home. We turned the car into the Tacoma Jeep dealership @ 30,000 miles and determined that the warranty took care of the transmission we were given a rental car and the repairs took over a month. Today I drove our 2014 Jeep Cherokee for the first time since my wife brought it home from the dealership after a transmission replacement due to defective design. I drove to the post office and returned. The transmission is still acting like it has a mind of its own, but during the return trip while in an intersection making a left turn to the hy 16 on ramp. The car acted like the engine had died, (absolutely no response from the transmission) for about 7 seconds and seemed like an eternity, trying to determine what to do with oncoming traffic. The transmission finally engaged and I was able to clear the intersection. This brings the cars reliability and safety into sever question. This incident also brings into question wither a repair was made to the design of the transmission had been accomplished if any. I also noticed on inspection while the vehicle was running from outside of the engine compartment that what sounds like an exhaust leek and a higher noise level than when the fairly new car (30,000 miles)was turned in for repair.

- Gig Harbor, WA, USA

The contact owns a 2014 Jeep Cherokee. While driving various speeds, the gear shifter indicator illuminated and the emergency brake engaged independently. The vehicle was taken to an unknown dealer where it was diagnosed that the tied wire harness was hanging from the vehicle. The vehicle was repaired; however, the failure recurred several times. The manufacturer was made aware of the failure and advised the contact to get a rental vehicle. The approximate failure mileage was 74,000. The VIN was not available. Consumer stated complete gear shift failure, entire shift column would light up and car emergency brake would engage. Updated 7/27/18

- St Francisville, LA, USA

Jeep Cherokee shut down in the middle of driving downtown atlanta Georgia. The engine turned off in traffic and was unable to start. After second attempt car turned on and service code "service transmission" "service emergency brake". vehicle had to be towed to dealership. 2014 Jeep Cherokee trail hawk with 32K miles.

- Nashville, TN, USA

The contact owns a 2014 Jeep Cherokee. While accelerating from a stop sign, the vehicle shifted into first gear. The vehicle felt as if it were in neutral and hesitated between gears. In addition, the vehicle launched forward. There were no warning indicators illuminated. The vehicle was taken to tasca automotive group (1300 Pontiac ave, cranston, ri 02920, phone number: (800) 788-2114), but the failure could not be duplicated. The vehicle was not repaired. In addition, the contact stated that the check engine indicator illuminated. The vehicle was taken to paul bailey's Chrysler (425 ten rod rd, North kingstown, ri 02852, phone number: (401) 884-1900) where it was diagnosed that the power train failed. The transmission module was reprogrammed, but the failure recurred. The contact stated that the vehicle was burning oil and blue smoke appeared from the tail pipe. The vehicle was taken back to paul bailey's Chrysler dealer where it was diagnosed that the spark plugs had carbon build up, the oil level was low, and the oil pressure sensor failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 45,233....updated 11/12/17/ consumer stated transmission- safety issue excessive consumption- burning oil. Updated 7/27/18

- Best, RI, USA

The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the transmission and traction warning indicators illuminated, and the vehicle lost all acceleration. The contact coasted the vehicle to the side of the road to a complete stop. The vehicle was restarted and rolled backwards, as if it engaged in reverse and then jerked into gear. The vehicle was driven to a destination and, while attempting to park, the emergency brake engaged on its own. The contact stated that the vehicle was taken to the dealer (faricy Chrysler/Jeep in Colorado springs, Colorado) to be repaired per NHTSA campaign number: 16V529000 (power train). The contact was informed that the parts were not available, but it was not important. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 71,000.

- Calahan, CO, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle stalled while at a stop light. The contact also stated that when shifted gears into drive or park, the transmission would make a loud knocking noise. The transmission warning indicator illuminated. The vehicle was taken to kelly Jeep Chrysler (353 broadway, lynnfield, MA 01940, phone number: (888) 694-7177) to be repaired per NHTSA campaign number: 16V529000 (power train); however, the failure recurred. The vehicle was taken to another local dealer (grava Chrysler Dodge Jeep Ram srt, 29 mystic ave, medford, MA 02155, phone number: (781) 391-8950) where it remained and was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 39,400.

- Chelsee, MA, USA

The 9 speed auto trans is dangerous, sometimes it is does not respond to the gas pedal and also it lunges at red lights just before a complete stop after I take my foot off the gas. This happens on a daily basis, below it only gives me one choice but it happens every time I drive it. I have had it in to warwick Jeep on rt. 94 in warwick NY where I bought it more than 4X to fix the problem and within a day or two it just comes back. Very unsafe!

- Pompton Plains, NJ, USA

2014 Jeep Cherokee. Consumer writes in regards to issues with delayed gear shifting. Updated 10/4/2017

- Castle Rock, CO, USA

Bought this car 12/1/16 and purchased best optioned warranty. Car is stalling and locking up steering. 5X in last 3 days. Mil light, etc light coming on. After turning engine off and on, car will drive fine other than transmission is jerky. Seems like there is a dead spot when trying to accelerate. I put premium gas in this car. There is something definitely wrong with the computer language between fuel intake and transmission shifting gears. Bringing it to naples Dodge tmrw for service and hopefully will be under warranty.

- Naples, FL, USA