I bought the car brand new. In the 2 and half years I've had it, the transmission has failed more times than I can count. Usually it fails while I'm in traffic and my car just suddenly looses power accompanied with loud banging noises and a "service transmission" warning indicator is shown. Most of the time I can regain power by cycling the ignition, but sometimes cannot. It has been to the dealer service dozens of times for this problem. A few times they are able to reproduce the problem and have replaced parts and updated the computer code. The latest service appointment to fix this problem was in March 2017. The dealer claimed to have found the problems that they fixed before returning the car to me after several days. But the problem continues. Yesterday (May 2, 2017) I was on the highway going the speed limit of 70 mph in moderate traffic when the problem suddenly occurred again. I was nearly struck by several other cars because no one expected me to stop in the middle of a 3 lane high-speed highway and there was no way for me to coast by the semi-trucks to my right or the cars to my left. After cycling the ignition, the warning message cleared and the car returned to an drivable state so I was able to drive to a safe location and check my car. As it has so many times before, I could not reproduce the problem at that time and the car seemed fine once again. We have called Jeep directly on this too. They can see the cars record of the transmission service repairs, but otherwise they are not helpful.

- Ridgefield, WA, USA

Approximately 1 week upon receiving my trailhawk I began having trouble with the transmission jerking when I would accelerate. I took my vehicle back to the dealer but they said nothing was wrong with the vehicle. Since that date I have returned the vehicle on the following dates for the same issue: 08/03/2015san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states jerks when putting in drive and shifts real hard'exhibit B 9/14/2016san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states transmission or vehicle lags when turning into traffic'exhibit C 11/23/2016san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states service transmission light has come on will not go into gear'exhibit D 4/23/2017allen samuels Dodge Chrysler Jeep Ram 201 w loop 340 a, waco, tx 76712'customer states service transmission light has come on will not go into gear' please be advised on or about 11/23/2016 as I was traveling with my two year old son, the vehicle shut down in the middle of a busy intersection where the other vehicles were traveling at 50 mph. The 'shift gear to park' and 'service transmission' lights came on. I was stranded, alone with my son, in the middle of the road. With fear of being rear-ended, I had to put my hazards on and exit the vehicle with my toddler in tow. I contacted my aaa and they were able to tow the vehicle to the nearest Jeep dealer for inspection and repair. The Jeep dealer had my vehicle for 13 days while it made the necessary repairs. Once again, I was alone with my son on April 23, 2017 when the vehicle failed to work safely/correctly in a busy intersection. The trailhawk gives no warning that this is about to happen. The vehicle had the same lights come on and refused to move forward.

- Austin, TX, USA

I bought a brand new 2014 Jeep Cherokee three years ago. The transmission starts jerking, shifting roughly, body shaking at about 20,000 miles, and eventually died when driving on the road in November 2016. My wife and kids were stuck on the road in fear. Sent to the dealer shop the next day, was told there is no available slot and I have to drive it back to home. The transmission stopped again on the road. The next week, I sent the car in and dealer performed the recall. However, there is no solving, still jerking. Sent the car repair for another three times from December 2016, and then once again in February 2017. They told me someone re-programed the transmission, and it did become a little bit better at the beginning, but eventually jerking and shaking again. Last Saturday, April 22, 2017, the transmission died again when I was driving my son out, leaving us in front of an intersection and the car behind almost hit us. My son was so scared and begging me to get rid of this car. I decide to ask a lemon law attorney for help.

- Pearland, TX, USA

"service transmission warning and check engine": vehicle moving uphill, auto transmission shifts to lower gear; transmission begins to slip and ability to maintain speed drops; happened in middle lane of interstate; managed to exit interstate and park; very little power to move vehicle; safely parked and turned off engine. Waited 2 - 4 minutes; restarted engine; service transmission warning off; check engine "on". vehicle operated normal; check engine light went off later; had loosened gas cap and retightened to see if check engine light would go out - it didn't have an immediate effect on the light. Had to maneuver behind 18 wheeler and crawl speed up the exit ramp. Ended up cross ways in a side road for a few minutes while the transmission 'feathered' vehicle to safe spot. No collision this time. Vehicle has been in shop for similar complaint one month earlier.and more times previously

- Lexington, SC, USA

We have had problems with the shifting of the transmission since we leased the vehicle. The biggest problem is when you are at a stop and go to accelerate - it can take a second or so delay and then it will all of a sudden engage with a jerk. Have had it in several times with no resolution - the most recent being a list of "updates" on 3/26/17 - still have issues. Love the vehicle and would purchase it at the end of our lease if it weren't for the transmission issue. Don't feel I should have to pay the $395 end of lease "disposal" fee since I would be purchasing it if it didn't have the transmission issue.

- West Fargo, ND, USA

If you slow down then try to speed up the vehicle hesitants at some point it bangs into gear then takes off.I almost was in an accident trying to merge into traffic from a ramp onto a major highway when I applied pressure to the gas pedal the vehicle did not speed up it was like it was stuck in a low gear and would not accelerate this caused the person behind me to swerve around me so he could get ahead of the speeding traffic then my vehicle had a loud bang as it finally went into gear and took off like a bullet. Scared the hell out of me. So yielding in this vehicle is extremely dangerous. I know this happens so I am very cautous when driving as this could cause a major incident to happen and it is scary. I had several recalls on this vehicle and had them all fixed.took this to be fixed, but they can fix it. They knew exactly what I was telling them as they were getting complaints from other owners. Stop and go traffic and slow and go traffic is everyday life this is extremely dangerous to myself and others.

- Honey Brrok, PA, USA

There is an intermittent issue with the transmission on this vehicle. At times, when pressing the accelerator from a stop, the engine will rev but the transmission will not engage for a second or so. When it finally does engage, the tires screech and then the car goes. This is very dangerous - especially when making a left turn or other times when pulling out into traffic. Many complaints shown on this website: www. carcomplaints.com/Jeep/Cherokee/2014/transmission/shifting_roughly.shtml Jeep repair says that they can't recreate circumstances and Chrysler has no solution for this type of problem. With so many complaints, this is a dangerous vehicle.

- Redmond, WA, USA

Vehicle hesitates shifting into 1st gear causing the RPM's to rise then slamming into gear causing the vehicle to do a burnout. Dangerous when crossing traffic. Never know when vehicle will engage and go.

- Boring, OR, USA

Transmission is very jerky. I'm afraid of this vehicle. It shifts great one time and then doesn't shift the next time. Sometimes very sluggish, like I'm in neutral for a few seconds.T

- Fenton, MI, USA

The transmission is very jerky. The RPM's increase when foot is not on gas pedal. Feels like the transmission is slipping. The car lurches forward when stopped.

- Fenton, MI, USA

Something strange started happening, it shifted to neutral while I was trying to stop at a red light, almost went through. Brakes locked later had it towed to the dealer they kept a few days, said nothing was wrong. From day one I was told it was a 9 speed shift thing and I felt every single one. They told me that was normal. So me unable to do anything about the situation, but trust the dealer, kept driving this car, that I felt unsafe in every second of every day. Each day I prayed that it did not happen again. Till this day, it still shifts from each gear with a jerk, I notice the persons heads in my car jerk, every time I go from a stop to try to accelerate. It has had such a strong kick when it shifts gears that I felt like I was getting hit in the rear by another vehicle. This continued for a while and then the car began to start oddly, and as I shifted from park to reverse or park to drive the car literally felt as if the engine, transmission, what have you was going to fall out of the bottom of the car. Each time I shifted to park to reverse it would jolt. I then tried to go in reverse and the car was sounding and feeling so scary that I had it towed to the dealer yet again. I at this time, was over my miles and due to me leasing the warranty was done, so the dealer would not look at it free, luckily there was a recall on sensor wire harness, powertrain control module and the transmission control module, so they told me they would fix the recall only. The recall was done January 17, 2017. They kept my car for 6 days. After they fixed the recall, the car worked better, the gear shifts have never changed. Today is March 28, 2017 and the car began acting the same way prior to the recalls about 2 weeks ago, again I just pray that it will just start. Today it almost did not start and the shift to reverse dreadful.

- Weston Fl, FL, USA

Vehicle makes a loud whistling noise when the vehicle starts up, is idle, and when it accelerates vehicle also jerks when it shifts gears.

- Fremont, CA, USA

Two issues with my car, first the transmission failed while driving 70 mph. The car messaged "service transmission immediately" and began to decelerate. I had no control of this process. The ABS light came on and luckily I made it off the road. Secondly and independently the brakes make a loud grinding noise when the ABS is engaged. The dealer was perplexed by both issues. Cannot tell me what is wrong and assures me my car is acting normally.

- Coraopolis, PA, USA

While driving in the past week and a half the vehicle has turned off on me 5 times. The first 3 times I was driving on the street luckily I was able to coast to the side 2 of the times, not so lucky the other as I was stuck in a roundabout. The last two times occurred back to back on Sunday March 19, 2017 once I pulled out of my parking spot. I have photos of what happens. Monday March 21, 2017 the transmission light came on. I have not tried to drive it yet, but I will be taking it to the Jeep dealership here in elk grove, ca. I tried to take the pictures as soon as it happened. Vehicle did not turn off the day of the transmission light. Also on Friday March 18, 2017 I was completely locked out of the vehicle, my key fob did not work and I was unable to get into the car. It finally unlocked an hour after I was stuck outside of my gym at 1am in the morning.

- Sacramento, CA, USA

Vehicle will randomly die while driving. We have taken the vehicle to our dealership seven times in the three years we have owned it. The dealership claims the the issue is due to needing an oil change but the oil is less than 4000 miles old.

- Ozark, MO, USA

When vehicle was in drive but at a stopped motion with foot on break the car would want to jump forward. On the highway while driving the car would lose power then slip back into gear when trying to accelerate. Finally the car sent error message while driving and would not be 4X4 capable would only shift to certain gears and the power steering stopped working. I just had the car serviced recently and at that time the dealership did a computer upgrade on the transmission system. This is the second issue to occur like this with the transmission with the vehicle since purchased in 2014.

- Shelton, CT, USA

The transmission randomly slips. From a complete stop, the accelerator is depressed all the way, the rpms are at 5000 and the car does not accelerate. Suddenly there is a loud bang and the tires will chirp and the car takes off. The dealer scans the computers and finds no error codes. How can that possibly be with a violent occurrence like this"???? I think fca has doctored the software so that it won't show transmission error codes. With all the hundreds of complaints on this problem why aren't you investigating this? do people have to start dying before you get off your asses and do something"

- Dallas, PA, USA

9 speed transmission issue - (original complaint #10916811) - once again I'm having issues with my 2014 Jeep Cherokee - after having the computer updated twice in the first two years of ownership and transmission cooler replaced in October of last year(2016) I was told the forward drive issue and hard starts were resolved. As of March 6th of 2017 the engine light is on again and the forward drive issue is back. Long pauses in forward momentum and hard shifts. Please review this case immediately and offer some sort of guidance on this continued issue. Will Jeep ever be held accountable for this sub-standard transmission and how many people will need to be injured before they are. The highway safety board needs to take a stand against this product and force Chrysler/Fiat to act responsibly in this situation. Loss of forward power on the highway puts lives in danger. Fix this issue Fiat!

- Seven Fields, PA, USA

Vehicle was moving. Service transmission warning lit on instrument panel. Vehicle transmission was in "D". very little power to transmission. Managed to pull over to side of road. Turned off engine. Waited about ten minutes. Restarted. Warning remained. Drove to safer area. Stopped engine. Restarted. Service transmission light not displayed. Vehicle operated normally.

- Lexington, SC, USA

After having a software flash to my transmission I noticed the shift lever becoming harder to use. This happens especially backing out of a drive or when spotting a travel trailer. Recently I had a loud noise appear and as I drove decided to shift to neutral to see if it was drive train related. To my surprise I was unable to put the vehicle back in drive and I was on a busy street. I had to come to a full stop before the drive selector engaged. The dealer did this upgrade when the car was in for service without any previous notice. If the car is in any motion the shifter will lock out drive or reverse if put into neutral. I was told this was Fiat fix for the problems with the Grand Cherokee and that it cannot be reversed. I find this a big problem. It sounds like a small band aid fix that created another problem. When my car was new it did not act like this. This is no longer the vehicle I purchased and would not recommend it to anyone. I have not heard of any problem with the shifter mechanism on this vehicle. I want my old shifter back again. This problem makes it difficult to put my trailer in a campsite where I have to go back and forth to park it. I called Chrysler 800 number with no satisfaction. Again if the vehicle is moving a tiny bit and the shifter is put neutral it is locked out until the car is completely at a standstill. If a child reaching to the front seat accidentally moves the shifter on the freeway into neutral you will have to come to a complete stop before you can engage drive again.

- Livonia, MI, USA