10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,501 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #667

Apr 152017

Cherokee

  • miles
Jeep recall as I was exiting off the freeway, I suddenly noticed a delayed response when stepping on the gas petal to accelerate a bit in order to get to the far right lane. When I released my foot from the gas pedal, the car sounded like it had shut down and the lights inside he vehicle had all shut down as well. The car was still rolling but it was no longer turned on. I quickly tried to turn the key to try to turn the car back on, and stepped on the gas pedal to give it go ahead, but nothing happened. Luckily I was able to get to the far right lane and was somewhat out of the traffics way. Since the, the car has not been driven, due to safety issues I am not too sure about. Unknown. Just two days ago, I had the Jeep towed to the nearest Jeep dealership but it will not be serviced or attended to until a week from now. I work two jobs which are both located at least 15 miles away from my home and not having a vehicle to get to work has put a huge burden on my whole lifestyle and daily routine of obligations. Needless to say, the financial burden has created nothing but bitterness towards the manufacture of my Jeep. I would like for this nightmare to end and not reoccur again because I won't be able to stay calm and patient next time. If we could at least be provided with a loaner car for unpredicted incidences like this then maybe we could manage and tolerate a bit more. But I can't believe we still have to pay out more money we shouldn't have to be giving. This is the manufactures responsibility to take care of its consumers and to public safety.

- San Jose, CA, USA

problem #666

May 302017

Cherokee

  • 21,600 miles
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the vehicle stalled without warning and the "service transmission" warning message appeared. In addition, all of the instrument panel indicators illuminated without warning. The contact was able to restart the vehicle, but the failure recurred approximately ten minutes later. The contact stated that the rear tires made grinding and hammering noises as well. The vehicle was not diagnosed or repaired. The contact left a message with stuart Chrysler, Dodge, Jeep, Ram (800 serramonte blvd in colma, ca 94014), but the call was not returned. The manufacturer was not made aware of the failure. The failure mileage was 21,600.

- San Francisco, CA, USA

problem #665

May 172017

Cherokee

  • 29,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle independently shifted into neutral while driving 45 mph. The check engine warning indicator illuminated. The vehicle was towed to hoffman Chrysler Jeep Dodge where the failure could not be diagnosed. The contact stated that the failure occurred twice. The manufacturer was notified of the failure and informed the contact that the repair for NHTSA campaign number: 16V529000 (power train) was completed. The contact was advised to drive the vehicle to make sure the failure would not recur. The failure mileage was approximately 29,000.

- Sharpsburg, MD, USA

problem #664

May 262017

Cherokee

  • 91,000 miles
My 2nd report. My transmission died for the 2nd time within 33 days. Jeep stopped in traffic and would not go forward. Service transmission light came on. Almost hit with my 2 year old in car. Not safe. Have had repeated transmission problems that continue to happen. Something is going to happen if Jeep doesn't fix this. I'm scared to use vehicle

- Austin, TX, USA

problem #663

May 122017

Cherokee

  • 82,000 miles
Zf 9-speed automatic transmission: Delayed shifting, lurching, banging, and jumping movements during acceleration in lower gears, especially at take off from a full stop, and merging in first 3-4 gears. This has been an issue since I bought the car in 07/2014; I complain every time I have the vehicle at the dealership, but no one has a fix, and tell me that it's how this transmission is. I have received 3 computer updates to the transmission that brought no improvement. Due to the known problem, my vehicle is now worth less, as the company has no fix for a faulty powertrain. While I regularly have issues with this, recently it has become worse, and has brought me very close to two major accidents in the last two weeks. The road my house is on attaches to a 55mph county highway (2 lane, undivided). I was stopped waiting to turn right, and when an opening came up, I went to take off, but as the car entered the highway, the transmission lurched, would not shift, and I lost the power to accelerate. The vehicle coming up behind me, on the highway, was able to slam on his breaks, and use the lane for oncoming traffic to avoid hitting me. I wasn't even able to get enough power to move to the shoulder! this almost caused a multi vehicle crash, and if there had of been oncoming traffic, it would have been. A few days later I experienced a very similar event when trying to merge onto a 100mph highways from a sharp/slow ramp with a short merge lane. I exited the ramp, and entered the short merge lane at 45mph, when I went to accelerate and merge onto traffic the transmission banged, lurched, and the car wouldn't accelerate. I was unable to merge, and had to drive into the ditch. Luckily, I was able to drive back out. I'm afraid to drive this car, but the value has decreased so badly, that I can't afford to take the loss on a sale right now. This car is going to kill my family

- Carver, MN, USA

problem #662

May 142017

Cherokee

  • 32,000 miles
Against my better judgement, I purchased an immaculate, loaded 2014 Jeep Cherokee limited with 31K miles. Wife loved the vehicle, it drove/rode great and felt like a great purchase. After 2 weeks, it started idling rough and went dead in our drive. We thought it was bad gas as we had just filled up and headed to auto store for some heet or seafoam to clear it up. Cherokee died in the middle of street as we coasted to stop at red light. We were scared for our lives as we were almost hit in the intersection. The check engine light came on along with message to place in park, restart, then select desired gear. We placed in park, restarted, and selected drive. Vehicle went dead again. Same message appeared then we received service transmission message. While in full panic mode, we finally started vehicle, then it loudly lunged into gear, bouncing in gear while limping with little power steering off street and died in parking lot. We were able to restart vehicle and limped the half-mile back home at approximately 10 mph. I had vehicle towed to place of purchase and are currently awaiting diagnosis from dealer. This vehicle is definitely unsafe and almost caused us to have an accident when it died in the middle of the street without warning. We were almost hit in the intersection. Very disappointed in my purchase. I should have known better!

- Lake Worth, FL, USA

problem #661

Mar 012017

Cherokee

  • 30,000 miles
When I push the gas pedal to accelerate the vehicle does not speed up for some time, I can have the gas pedal pushed to the floor and there is a very long lag time for the car to speed up and switch gears, it is extremely dangerous, I have put in reverse several times to back out of my garage and the car will not go in reverse, the entire car thumps back and forth and hesitates and takes some time to get in gear, my radio has stopped working twice, touch screen blacked out recently while in motion, when attempting to pass a car I can not safely get my speed up, its a real lemon and dangerous, I am waiting to get rear ended, pushing on gas pedal and engine revs up real loud but car does not accelerate like a normal car would, purchased 7 month ago and seems to be having more issues every day, was in a drive through with car on, foot on brake, and car in drive and took foot off brake and hit gas pedal and car did not go like it was in neutral, I had to put in park, turn off and turn on again to put in drive, this vehicle is not safe, will take it in for recall repair tomorrow and if not repairable will be traded, do not purchase, looks nice but terrible transmission

- Bastrop, TX, USA

problem #660

May 132017

Cherokee

  • 667,000 miles
Today's not the first time I've had problems with my 2014 Jeep Cherokee, but I will say I'ts been the worst! drove my car during the day then all of a sudden during high traffic hours it decides to jerking and shake while pulling to a red light so I pull into my local wal-mart to see if it was something with my battery because the light came on but the guy said everything was fine so I tried driving more and the car jerked so hard I thought someone hit my car but no one had. While car was in high speeds it started decelerating while on busy roads nearly causing multiple accidents. While driving it loses power giving me a message saying service transmission, battery light and engine light comes on, and while in motion the prnd the D would blink constantly

- Cypress, TX, USA

problem #659

May 132017

Cherokee

  • 37,380 miles
Shakes violently at 3mph

- Minerva, OH, USA

problem #658

May 112017

Cherokee

  • miles
Transmission fails constantly, while driving! very dangerous and Jeep doesn't know how to fix this safety issue. My Jeep has only 31,600 miles!

- Conroe, TX, USA

problem #657

May 042017

Cherokee

  • 45,951 miles
9 speed transmission issues. Received recall S 55 dealer only performed tcm update even though I stated check engine light came on. Vehicle went into 3rd gear at 60 mph and we almost got rear-ended on freeway. Called Chrysler customer service and they will do nothing. Was driving on I 75 at posted limit of 75 mph when vehicle check engine light came on and speedo went blank and message came up " service transmission" this has happened 4 times and will never set a code. Check engine light will go out before I can get to dealer. I will not drive vehicle.... I fear for my life

- Shelby, MI, USA

problem #656

May 022017

Cherokee

  • 12,342 miles
I bought the car brand new. In the 2 and half years I've had it, the transmission has failed more times than I can count. Usually it fails while I'm in traffic and my car just suddenly looses power accompanied with loud banging noises and a "service transmission" warning indicator is shown. Most of the time I can regain power by cycling the ignition, but sometimes cannot. It has been to the dealer service dozens of times for this problem. A few times they are able to reproduce the problem and have replaced parts and updated the computer code. The latest service appointment to fix this problem was in March 2017. The dealer claimed to have found the problems that they fixed before returning the car to me after several days. But the problem continues. Yesterday (May 2, 2017) I was on the highway going the speed limit of 70 mph in moderate traffic when the problem suddenly occurred again. I was nearly struck by several other cars because no one expected me to stop in the middle of a 3 lane high-speed highway and there was no way for me to coast by the semi-trucks to my right or the cars to my left. After cycling the ignition, the warning message cleared and the car returned to an drivable state so I was able to drive to a safe location and check my car. As it has so many times before, I could not reproduce the problem at that time and the car seemed fine once again. We have called Jeep directly on this too. They can see the cars record of the transmission service repairs, but otherwise they are not helpful.

- Ridgefield, WA, USA

problem #655

Apr 232017

Cherokee

  • 89,000 miles
Approximately 1 week upon receiving my trailhawk I began having trouble with the transmission jerking when I would accelerate. I took my vehicle back to the dealer but they said nothing was wrong with the vehicle. Since that date I have returned the vehicle on the following dates for the same issue: 08/03/2015san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states jerks when putting in drive and shifts real hard'exhibit B 9/14/2016san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states transmission or vehicle lags when turning into traffic'exhibit C 11/23/2016san marcos Jeep service 2990 S. ih 35, san marcos, Texas 78666'customer states service transmission light has come on will not go into gear'exhibit D 4/23/2017allen samuels Dodge Chrysler Jeep Ram 201 w loop 340 a, waco, tx 76712'customer states service transmission light has come on will not go into gear' please be advised on or about 11/23/2016 as I was traveling with my two year old son, the vehicle shut down in the middle of a busy intersection where the other vehicles were traveling at 50 mph. The 'shift gear to park' and 'service transmission' lights came on. I was stranded, alone with my son, in the middle of the road. With fear of being rear-ended, I had to put my hazards on and exit the vehicle with my toddler in tow. I contacted my aaa and they were able to tow the vehicle to the nearest Jeep dealer for inspection and repair. The Jeep dealer had my vehicle for 13 days while it made the necessary repairs. Once again, I was alone with my son on April 23, 2017 when the vehicle failed to work safely/correctly in a busy intersection. The trailhawk gives no warning that this is about to happen. The vehicle had the same lights come on and refused to move forward.

- Austin, TX, USA

problem #654

Nov 132016

Cherokee

  • 23,000 miles
I bought a brand new 2014 Jeep Cherokee three years ago. The transmission starts jerking, shifting roughly, body shaking at about 20,000 miles, and eventually died when driving on the road in November 2016. My wife and kids were stuck on the road in fear. Sent to the dealer shop the next day, was told there is no available slot and I have to drive it back to home. The transmission stopped again on the road. The next week, I sent the car in and dealer performed the recall. However, there is no solving, still jerking. Sent the car repair for another three times from December 2016, and then once again in February 2017. They told me someone re-programed the transmission, and it did become a little bit better at the beginning, but eventually jerking and shaking again. Last Saturday, April 22, 2017, the transmission died again when I was driving my son out, leaving us in front of an intersection and the car behind almost hit us. My son was so scared and begging me to get rid of this car. I decide to ask a lemon law attorney for help.

- Pearland, TX, USA

problem #653

Apr 112017

Cherokee

  • 56,109 miles
"service transmission warning and check engine": vehicle moving uphill, auto transmission shifts to lower gear; transmission begins to slip and ability to maintain speed drops; happened in middle lane of interstate; managed to exit interstate and park; very little power to move vehicle; safely parked and turned off engine. Waited 2 - 4 minutes; restarted engine; service transmission warning off; check engine "on". vehicle operated normal; check engine light went off later; had loosened gas cap and retightened to see if check engine light would go out - it didn't have an immediate effect on the light. Had to maneuver behind 18 wheeler and crawl speed up the exit ramp. Ended up cross ways in a side road for a few minutes while the transmission 'feathered' vehicle to safe spot. No collision this time. Vehicle has been in shop for similar complaint one month earlier.and more times previously

- Lexington, SC, USA

problem #652

May 042014

Cherokee

  • 100 miles
We have had problems with the shifting of the transmission since we leased the vehicle. The biggest problem is when you are at a stop and go to accelerate - it can take a second or so delay and then it will all of a sudden engage with a jerk. Have had it in several times with no resolution - the most recent being a list of "updates" on 3/26/17 - still have issues. Love the vehicle and would purchase it at the end of our lease if it weren't for the transmission issue. Don't feel I should have to pay the $395 end of lease "disposal" fee since I would be purchasing it if it didn't have the transmission issue.

- West Fargo, ND, USA

problem #651

Mar 032015

Cherokee

  • 4,500 miles
If you slow down then try to speed up the vehicle hesitants at some point it bangs into gear then takes off.I almost was in an accident trying to merge into traffic from a ramp onto a major highway when I applied pressure to the gas pedal the vehicle did not speed up it was like it was stuck in a low gear and would not accelerate this caused the person behind me to swerve around me so he could get ahead of the speeding traffic then my vehicle had a loud bang as it finally went into gear and took off like a bullet. Scared the hell out of me. So yielding in this vehicle is extremely dangerous. I know this happens so I am very cautous when driving as this could cause a major incident to happen and it is scary. I had several recalls on this vehicle and had them all fixed.took this to be fixed, but they can fix it. They knew exactly what I was telling them as they were getting complaints from other owners. Stop and go traffic and slow and go traffic is everyday life this is extremely dangerous to myself and others.

- Honey Brrok, PA, USA

problem #650

Mar 292017

Cherokee

  • 12,800 miles
There is an intermittent issue with the transmission on this vehicle. At times, when pressing the accelerator from a stop, the engine will rev but the transmission will not engage for a second or so. When it finally does engage, the tires screech and then the car goes. This is very dangerous - especially when making a left turn or other times when pulling out into traffic. Many complaints shown on this website: www. carcomplaints.com/Jeep/Cherokee/2014/transmission/shifting_roughly.shtml Jeep repair says that they can't recreate circumstances and Chrysler has no solution for this type of problem. With so many complaints, this is a dangerous vehicle.

- Redmond, WA, USA

problem #649

Mar 122015

Cherokee

  • 11,025 miles
Vehicle hesitates shifting into 1st gear causing the RPM's to rise then slamming into gear causing the vehicle to do a burnout. Dangerous when crossing traffic. Never know when vehicle will engage and go.

- Boring, OR, USA

problem #648

Mar 292017

Cherokee

  • 50,000 miles
Transmission is very jerky. I'm afraid of this vehicle. It shifts great one time and then doesn't shift the next time. Sometimes very sluggish, like I'm in neutral for a few seconds.T

- Fenton, MI, USA

Read the next 20 complaints »