10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles

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« Read the previous 20 complaints

problem #516

Sep 232016

Cherokee

  • 20,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 45 mph, the gear shifted automatically. The vehicle was taken to a dealer where it was determined that the failure was due to NHTSA campaign number: 16V529000 (power train). The contact received the recall notice; however, the part to do the repair was unavailable. In addition, the radio started changing stations automatically. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

- Fresno, CA, USA

problem #515

Aug 292016

Cherokee

  • 22,000 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 20 mph, the check engine and transmission warning indicators illuminated. The vehicle started to overheat and failed. The vehicle was towed to a dealer where it was diagnosed, but a failure could not be found. The failure recurred. The VIN was included in NHTSA campaign number: 16V529000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

- Bloomfield, NJ, USA

problem #514

Aug 282016

Cherokee

  • 32,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle shook violently without warning. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000.

- San Ramon, CA, USA

problem #513

Sep 222016

Cherokee

  • 38,000 miles
While braking on a residential street the car lunged forward resulting in accidental contact with car in front of vehicle.

- Greenville, DE, USA

problem #512

Sep 222016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 16V529000 (power train). The contact stated that the parts needed for the recall repair were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- West Palm Beach, FL, USA

problem #511

Sep 212016

Cherokee

  • 2,300 miles
On two separate occasions, both while reversing and driving the car forward, a message has suddenly appeared on my dash forcing my car to be put in park, that the car is not able to be in drive, and the transmission needs serviced. After this event, the check engine light appears on my dash for at least a couple of hours and then disappears.

- Aurora, CO, USA

problem #510

Aug 062016

Cherokee

  • 34,000 miles
Been to the shop several times for transmission problems and never been fixed. All lights on gear shift stay all lit up and transmission will go out when driving on busy roads I then get a notification to turn off engine wait and restart. This will sometimes happen several times in one day.

- Winter Garden, FL, USA

problem #509

Feb 062016

Cherokee 6-cyl

  • 26,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the accelerator pedal was depressed, but failed to respond. The service transmission warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and the valve body and parking brake needed to be replaced. The vehicle was repaired; however, the failure recurred two additional times. On another occasion, the headlights became inoperable and the "head lamp out" warning message illuminated. The vehicle was taken to the dealer where it was diagnosed that the body control module and head lamps needed to be replaced. The vehicle was repaired. While driving 15 mph, the automatic power locks failed to operate without warning. The vehicle was taken to the dealer for repair; however, the specifics of the repair were unknown. The manufacturer was notified of the failure. The failure mileage was 26,000...updated 10/13/16

- Alexandria, VA, USA

problem #508

Aug 012016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the recall notice for NHTSA campaign number: 16V5290000 (power train) was received in September of 2016. After contacting the dealer and the manufacturer, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available.

- Lafayette, NJ, USA

problem #507

Sep 192016

Cherokee

  • 38,000 miles
I was driving on interstate 75 and my vehicle came to a sudden complete stop luckily it was heavy traffic so I was not going very fast. The display said service transmission and it would not shift to drive after a few minutes and turning the vehicle off it worked but now check engine light is on.

- Covington, KY, USA

problem #506

Aug 292016

Cherokee

  • 55,000 miles
2014 Jeep Cherokee (kl) 8/29/2016 while my wife was driving down a busy hwy the vehicle stalled and lost all power. She had to coast into a local firestation lot and park the vehicle. The screen said put car in park and restart. She did it did nothing. Then the screen said service transmission and restart. The 2nd time she did it started and when she put the vehicle into drive it made a loud clunk noise and shook the car. We drove it to the dealer and the code showed the clutches were seized. The dealer said per Chrysler to reset the code do updates and test drive and see if the code comes back on. After they drove it 50 miles they said it was good to go and couldnt duplicate it. Well today 9/19/2016 it did it again the exact same thing. This time my wife had the kids in the vehicle on a busy hwy. Called dealer took it to them and now cars deemed unsafe and thee issued us a rental cover by Chrysler. But they are not sure what the problem is and have no time frame or whats wrong with vehicle. Something is wrong with this vehicle as this happen twice in less than a month.

- Curtice, OH, USA

problem #505

Sep 092016

Cherokee

  • miles
There are multiple recalls on this vehicle that are over a year old that can result in the vehicle become inoperable while driving. Nothing seems to be happening to resolve these issues. Two of the recalls can result in loss of power while driving.

- Coppell, TX, USA

problem #504

Jul 292016

Cherokee 4WD 6-cyl

  • Automatic transmission
  • 90,000 miles
The contact owns a 2014 Jeep Cherokee. While attempting to operate the vehicle, it failed to register the correct gear. It took numerous attempts to operate the vehicle. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available. Updated 11/07/16 the consumer stated one month after purchase, the vehicle failed to pull the boat from the ramp.. the body range replaced. Updated 12/13/16.

- Lee's Summit, MO, USA

problem #503

Aug 012016

Cherokee

  • 27,450 miles
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle stalled and the service transmission warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the trans axle wire harness needed to be replaced. The VIN was included in NHTSA campaign number: 16V529000 (power train). The vehicle was not repaired due to the parts being unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 27,450. VIN tool confirms parts not available.

- Forth Worth, TX, USA

problem #502

Sep 152016

Cherokee

  • 50,000 miles
This vehicle has been serviced 2 times since I have owned it due to loss of motive power. Now I am receiving a recall for an issue that could cause the same type of motive power loss and potential crash without warning. I travel significant miles every day with this vehicle and with my children. This is putting lives at risk and I am significantly concerned about this recall. I called a Jeep dealership today and was told it could be months before this is corrected as parts are not even manufactured yet for this issue.

- Rutland, MA, USA

problem #501

Aug 262016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Newtown, CT, USA

problem #500

Sep 122016

Cherokee

  • 42,000 miles
While driving up a parking garage ramp transmission went out causing Jeep to roll back down ramp until brakes applied. All warning lights came on. Let Jeep set for a few moments, shut engine off, and when restarted was able to move it to a safe area, but transmission shifted hard, jarring the Jeep. Next morning when started, Jeep ran fine, but check engine light was on. Took Jeep to dealer to get checked, was told 4 new recalls on it including transmission issue. Not sure if this issue is related to current recall on the transmission or not.

- Euless, TX, USA

problem #499

Aug 222016

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sanbornville, NH, USA

problem #498

Sep 132016

Cherokee

  • 44,000 miles
We purchased a 2014 Jeep Cherokee limited, 4WD w/active drive 2 in January 2014. When we purchased this vehicle, we traded in a GMC terrain. We were certain that the Jeep was going to be a fantastic purchase, knowing the reputation of Jeep. We have had nothing but what I'd call serious problems with the transmission. Every time I take it in for an oil change, I mention it, and they do "software updates." Each software update that has been done has not corrected the problem still. All it's done is created a different problem. There have now been 5 recalls on this vehicle, 1 of which hasn't been taken care of yet because Jeep hasn't come up with a replacement part, so I'm stuck with a rental renegade that is nowhere near comparable to my Cherokee limited 4WD, for an "unspecified amount of time." My steering column makes a grinding noise louder than a 40 year old truck. The dealership told me that it was a normal sound. No vehicle I've ever driven has sounded like this, especially one that cost me $40,000!!!

- Michigan City, IN, USA

problem #497

Sep 132016

Cherokee

  • miles
There have been several recalls on my vehicle since purchasing it almost 2 years ago. I've had to be inconveniently placed in a rental a couple times and pay a deposit out of pocket for something that wasn't even my fault. I contacted the dealer days after purchasing it to express my dissatisfaction, they were very unhelpful. One month after purchasing it is when I started needing to get the vehicle serviced several times. This latest recall, I have reached out to the dealer and the "earliest" appointment isn't until November. I called NHTSA customer service today to see if they could "speed up the process" but they too were very unhelpful. The person I spoke with expressed that the parts needed to fix this recall were all sold out and she wasn't sure when the parts would be coming in. Now, I am stuck in an unsafe, faulty vehicle until it can get serviced to this recall. In the safety recall notice it states in bold, "the loss of motive power could cause a crash without warning." Driving this vehicle in the condition that it's in and the potential safety hazard is life threatening. What exactly am I supposed to do now? I use this vehicle everyday and I am not the only passenger in it. I've contacted NHTSA before and submitted documentation of all the services the vehicle has had, and nothing was resolved on my behalf. I'm surprised legal action hasn't been presented to the manufacturer for these recalls and poor quality vehicles.

- Austin, TX, USA

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