10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,501 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
- Bullhead City, AZ, USA
Car will slip into neutral with no warning and the engine goes into idle. This has happened six times including while exiting the freeway almost causing me to be rear ended. Jeep is aware of the issue and has issued recall S55. They have no fix and they don't know when one will be available. The mopar support reps agree this is very dangerous but will not provide a loaner or rental because they don't know how long before a fix will be available. This car has become very scary to drive and I am getting no help from the dealer or from Jeep.
- Auburn, WA, USA
After purchasing the new 2014 Jeep Cherokee latitude, I noticed that it had a rough time shifting. The transmission would shift violently from 2nd to 3rd gear and anytime you would stop on an incline. We have had all the necessary recalls done to the vehicle but it has continued to have the same problem. When communicating this issue to the dealership all I get is that we are not used to the 9 gear transmission and we need to get used to it. I will be taking it in for the fourth time to see if they can fix it. On a second note I have also had the vehicle taken in to the shop to see why the vehicle suddenly shuts off. This has also happened to us on several occasions, but when I take it to the dealership they tell me there is nothing wrong. This is a huge safety issue and concerns me. This would be a disaster if it happens to die when I am on the highway. I am very disappointed with this vehicle and more so with the way I am treated when I take it to the dealership. There is something seriously wrong with this vehicle and it needs to be addressed before people get injured.
- Kansas City, MO, USA
On Wednesday morning, August 24th, 2016, my wife was driving our 2014 Jeep Cherokee latitude in traffic when for an unknown reason the vehicle stopped dead, no warning, no coasting to a stop, an immediate very abrupt stop. The steering wheel locked up, the front wheel drive system locked up, the vehicle was unresponsive to any driver commands. My wife had to seek assistance in moving the vehicle to a safe location out of the traffic lanes. We seriously believe that this unintended and uncontrollable vehicle action is a safety issue inherent within this model of 2014 Jeep Cherokee. Upon diagnosis by the local fca dealer, we were informed that the vehicles oem battery failed the load test and would be replaced under the Jeep factory warranty, battery part number bb94R750-aa. The dealers service representatives seemed to be unconcerned with what in our opinion is a serious design flaw with this vehicle. The vehicle has received 3 previous software updates under factory warranty due to safety recalls.
- Vero Beach, FL, USA
Car cut off while driving clunk when putting into reverse or drive has delayed acceleration sometimes no acceleration car radio does not come on at all or the screen freezes traction control goes on and of on its own alternator not charging properly owned the vehicle for about a month and half I expressed concerns when I first test drove the car my dealer told me he would send the car to Jeep I bought it from a Chevy dealer with about 34,200 miles as I said owned the car less than 2 months hawthorne Chevrolet has sent my vehicle to Jeep been without for over a week have not even made 1st payment yet contacted Jeep corporate I have a case # 3009-95-39 but still no satifaction
- Baldwin, NY, USA
The contact owns a 2014 Jeep Cherokee. While driving 35 mph, "service transmission" was displayed across the message board. In addition, the accelerator pedal was depressed, but the vehicle failed to accelerate. The vehicle was towed to a dealer where it was determined that an update needed to be performed. The vehicle was repaired; however, the failure recurred. The VIN was included in NHTSA campaign number: 16V529000 (power train), but the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 37,000. VIN tool confirms parts not available.
- Bellefontaine, OH, USA
Transmission slipping and banging. Slips at start from stop
- New City, NY, USA
Transmission failure display on the dash. The car would not move after being put in reverse.the car was stationary in the garage. This the second time this happened. The car has been towed to the dealer twice. The transmission is doing the same thing as the first time. I am afraid to go on any trips because the car is not reliable. Mileage on the vehicle is 11,000.the vehicle is presently on a recall for the problems with the transaxle wire harness.S55/NHTSA 16V-529.the transmission jerks and hesitates on starts.
- Winchester, VA, USA
Main issue is with the nine speed transmission on our 2014 Cherokee. We have had issues with this transmission from the day w bought car. Initially there were the bumps, bangs, knocks and hard erratic shifting both up and down shifting. Now with 20,000+ miles, and many-many trips to dealer we are still having to deal with a situation in which the transmission has been "flashed" to remove second gear on downshift, thus hanging up in third, and causing vehicle to almost stall out when trying to accelerate from a slow, non-stopping speed. This has created some gut wrenching as well situations. The only way I have found to overcome this problem is to manually shift into second gear - - - and this is supposed to be an automatic transmission. My wife generally uses this car and does not really understand the "manual shifting part". hopefully, she won't get injured or worse in this thing!!! this needs to be fixed!!!!!
- Statesville, NC, USA
The car shifts real hard causing the car to jerk at times, then it may stall, it has trouble accelerating and when you do it jerks. It happens from stopping to when your driving
- Anthem, AZ, USA
The contact owns a 2014 Jeep Cherokee. While driving 45 mph, the gear shifted automatically. The vehicle was taken to a dealer where it was determined that the failure was due to NHTSA campaign number: 16V529000 (power train). The contact received the recall notice; however, the part to do the repair was unavailable. In addition, the radio started changing stations automatically. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
- Fresno, CA, USA
The contact owns a 2014 Jeep Cherokee. While driving approximately 20 mph, the check engine and transmission warning indicators illuminated. The vehicle started to overheat and failed. The vehicle was towed to a dealer where it was diagnosed, but a failure could not be found. The failure recurred. The VIN was included in NHTSA campaign number: 16V529000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
- Bloomfield, NJ, USA
The contact owns a 2014 Jeep Cherokee. While driving 40 mph, the vehicle shook violently without warning. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000.
- San Ramon, CA, USA
While braking on a residential street the car lunged forward resulting in accidental contact with car in front of vehicle.
- Greenville, DE, USA
The contact owns a 2014 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 16V529000 (power train). The contact stated that the parts needed for the recall repair were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- West Palm Beach, FL, USA
On two separate occasions, both while reversing and driving the car forward, a message has suddenly appeared on my dash forcing my car to be put in park, that the car is not able to be in drive, and the transmission needs serviced. After this event, the check engine light appears on my dash for at least a couple of hours and then disappears.
- Aurora, CO, USA
Been to the shop several times for transmission problems and never been fixed. All lights on gear shift stay all lit up and transmission will go out when driving on busy roads I then get a notification to turn off engine wait and restart. This will sometimes happen several times in one day.
- Winter Garden, FL, USA
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the accelerator pedal was depressed, but failed to respond. The service transmission warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and the valve body and parking brake needed to be replaced. The vehicle was repaired; however, the failure recurred two additional times. On another occasion, the headlights became inoperable and the "head lamp out" warning message illuminated. The vehicle was taken to the dealer where it was diagnosed that the body control module and head lamps needed to be replaced. The vehicle was repaired. While driving 15 mph, the automatic power locks failed to operate without warning. The vehicle was taken to the dealer for repair; however, the specifics of the repair were unknown. The manufacturer was notified of the failure. The failure mileage was 26,000...updated 10/13/16
- Alexandria, VA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the recall notice for NHTSA campaign number: 16V5290000 (power train) was received in September of 2016. After contacting the dealer and the manufacturer, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available.
- Lafayette, NJ, USA
- Monroe, CT, USA