Driving home, the car suddenly shifted from drive to neutral. Alarm sounded and a message of shift to park and restart. Engine light came on dash display. The engine continue to run, but there was no power to the transmission. We coasted off the road. I put the car in park and it restarted. After a few seconds the transmission re-engaged. We were near the dealer where we purchased the car. They gave us a loaner and kept the car. We were advised there was a recall on transmission module and powertrain module. We picked our car up from the dealer and it seemed fine. But on 5/20/15 we experienced the same problem. The dealer said they reprogrammed the electronics and road tested the car and all was well. On 6/4/15 we had the same failure. We just missed having another vehicle run into us since the car just stopped it's forward progress. The dealer has the car now. The said they have no idea at this time (3:00 pm) what the problem could be. The first two failures weren't bad because we were the only vehicle on the road. The third failure nearly caused an accident. I just spoke with the service department. They said the vehicle had failed during a test drive, but they cannot isolate the failure at this time.

- Vero Beach, FL, USA

The transmission will not downshift from third gear unless the vehicle comes to a complete stop. When trying to accelerate into traffic during city driving this is very dangerous because the vehicle is unresponsive and will not accelerate. Also the vehicle continues to have harsh shifts from first to second gear and from second to third gear even after all recalls have been performed.

- Escondido, CA, USA

There is problem with the transmission. After coming out of a turn or even just taking my foot of the gas for a second and then stepping on the gas there is a "dead pedal" for a couple seconds as the transmission does nothing. The dealer says that Jeep is aware of the problem however since there is currently no fix the dealer notes on my invoice that is is normal and by design. This condition where the car basically stalls is potentially dangerous as there is a possibility that I could get rear ended while my vehicle tries to figure out if it wants to downshift or not.

- Phoenix, AZ, USA

In December 2014, the 2014 Jeep Cherokee shut off twice in one evening due to transmission related issues: 1) the first occurrence, the Jeep was at a red light, when the light changed & the gas pedal was pressed the car lurched and made a loud thump sound and the malfunction indicator light (mil) was illuminated and an error message related to the transmission came on. The car would not accelerate & I was forced to coast into dark parking lot alone. The manual said the vehicle should be serviced if the light stays on through several driving cycles and that the vehicle most likely did not require towing. 2) after following the manual, I turned the car back on and attempted to drive to a safe location until the car could be taken in for service (it was now around 11:00pm). The car drove normally for about 5 minutes until I got on the highway (speed limit 55 mph) & the transmission began to pull & in the middle of the highway thumped and the engine shut off forcing me to rapidly pull over into a dangerous exit ramp at around midnight in the middle of an icy winter. The car would not turn back on & I had to have the car towed. The dealership kept the car for about a week & said the issue was an internal failure of the transmission control module (which they replaced & updated the software). In May 2015, I had been having several issues with the car including another check engine light so I brought it in again for service (this is now the 4th time I had been to the dealership for a variety of issues). The transmission was pulling, jerking, & overall having issues shifting so I requested they service the transmission again. The dealership had to preform a transmission re-learn to improve the shifting. After a couple of days, the transmission was jerking again & I am going to be taking the car back in again for service (now the 5th visit to the dealership).

- Centreville, VA, USA

2014 Jeep Cherokee. Consumer writes in regards to recall notice repairs. The consumer stated the rear hatch came down on her head. In February 2015, the transmission went out.

- Luna Pier, MI, USA

Vehicle has continued issues with shifting performance, upon slowing down and then accelerating the vehicle hesitates before increasing speeds.

- Kingsport, TN, USA

The vehicle fails to accelerate properly from slow speeds this has been an ongoing problem since a recall ( RO1 ) was performed on the transmission multiple attempts by dealers to improve this condition have failed I am told that this is the way flat/Chrysler has decided to make these transmission work, in order to prevent failure due to a design flaw the current software no longer allows the transmission to downshift below third gear unless the vehicle is completely stopped therefore if driving conditions require you to slow down ( to as slow as 1 mph ) and then you need to accelerate the transmission remains in the third gear and provides little to no response if you floor it, the transmission will sometimes eventually slam into first gear but only after struggling its hardest to accelerate third gear which involves the torque converter allowing the engine to rev, so that the resulting shift into first gear is extremely rough and often accompanied by wheel spin the transmission will no longer ever under any circumstances downshift into second gear the hard jolts and wheel spin of 3-1 shift are somewhat dangerous but when the transmission completely refuses to downshift and simply leaves you vulnerable to approaching vehicles, pulling into traffic, entering roundabout or changing lanes from a slower lane to a faster one or even just merging is always stressful not knowing if vehicle will respond to accelerating properly or downshift properly

- Glendale , NY, USA

Vehicle loses power going up hills and has trouble shifting gears. At times when driving on a level surface at a consistent speed, you will feel and hear a loud bang and think something hit you, but it didn't. this vehicle is unsafe, when merging onto a highway, fingers crossed that it will accelerate when pushing on the gas so you don't get hit. I had it at the dealership three times since February 2015 for this issue and was told that all of the software is up to date, that Chrysler is attempting to develop a software update that would resolve this problem but it hasn't been developed yet. Was also told that others with this vehicle are having this same problem. I truly believe that this vehicle is unsafe, not being able to accelerate when needed is going to cause a serious accident.

- Jefferson Hills, PA, USA

Upon acceleration from full stop my Jeep made a loud clunking sound from the rear of the vehicle which felt like something was jammed in the axle. Had the vehicle towed to courtesy motors in danville, il and they replaced the rear differential. They refused to provide a loaner although it took 4 days to repair. When I picked it up on 5/26 the same issue was still present. I was told to "baby it" on my 4 hour drive home and take it to my dealer. My dealer identified the 2nd issue as the power transfer unit which is being replaced as well. My dealer gave me a loaner but 13 days in the shop to replace such items on a vehicle less than a year old is seriously concerning!

- Fox Lake, IL, USA

The contact owns a 2014 Jeep Cherokee. While driving at approximately 15 mph in third gear, the vehicle failed to downshift while traveling down a hill. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the vehicle's software needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.

- Colorado Springs, CO, USA

The vehicle fails to accelerate properly from slow speeds. This has been an ongoing problem since a recall ("R01") was performed on the transmission. Multiple attempts by dealers to improve this condition have failed. I am told that this is the way Fiat/Chrysler has decided to make these transmissions work, in order to prevent failure due to a design flaw. The current software no longer allows the transmission to downshift below third gear unless the vehicle is completely stopped. Therefore, if driving conditions require you to slow down (to as slow as 1 mph) and then you need to accelerate, the transmission remains in third gear and provides little to no response. If you floor it, the transmission will sometimes, eventually slam into first gear, but only after struggling it's hardest to accelerate in third gear, which involves the torque converter allowing the engine to rev, so that the resulting shift into first gear is extremely rough and often accompanied by wheel spin. The transmission will no longer, ever, under any circumstances, downshift into second gear. The hard jolts and wheel spin of the 3-1 shift are somewhat dangerous, but are still by far preferable to the times when the transmission completely refuses to downshift, and simply leaves you a sitting duck to approaching vehicles. Simply pulling into traffic, whether it be entering a roundabout, or changing lanes from a slower lane to a faster one, or even just merging, is always stressful, because we just don't know how, or even if the vehicle will respond to throttle input. There have been times when other vehicles have had to slam on their brakes to avoid hitting us, because we could not accelerate. Part of that is due to their expectations. When you pull out, they expect you to accelerate at a commensurate rate, when you don't, they find themselves on your bumper in a hurry. Somebody will get hit.

- Lynnwood, WA, USA

Driving on parkway and 2014 Cherokee transmission failed. Truck went into neutral and luckily coasted to side of road. The truck had numerous lights on dash flashing. After a few minutes of failed attempts to get into gear, I shut truck off and restarted. The truck then was able to get into gear, and brought to dealer. It's been 10 days and the truck is waiting for a new replacement transmission. Unfortunately it is on back order and they can't give me an answer when one will be available.

- Middletown, NJ, USA

I took my car in to the dealer as a result of a software recall related to the transmission. The upgrade apparently has its own issues. Now the car will not downshift from 3rd to 2nd unless you absolutely floor the accelerator. Driving up hills is now a real problem. The car seems to have lost a lot of power in general, too. I looked online in Jeep Cherokee forums and it looks like a very common issue.

- San Francisco, CA, USA

Sudden lunges from unexpected downshifts, a lack of kickdown upon attempted accelleration, front-axle vibration (shaking) in low speed in low gears and complete failure to shift into 9th gear. The dealer finally got it to shift into 9th gear at 92mph but it still did not stay in gear. It also has a habit of holding in 7th gear at speeds up to 80mph in level travel on the Florida turnpike and other high speed level roadways in central Florida. The lunges and vibration are an especially nerve wracking daily experience in stop and go traffic.

- Oviedo, FL, USA

February 20, 2015 7:02am rush hour traffic in Norfolk, va. Coming out of the eastbound downtown tunnel entrance ramp onto 464 (interstate) to chesapeake, va, the vehicle revved high in red area about 3 to 5 seconds and would not accelerate. Coasted over to the shoulder, placed vehicle in park but vehicle rolled down the ramp. Set emergency break at this time. Dealer had it until February 24, 2015 and installed some software updates and stated that this would correct the issue. This was the fist time this occurred. It occurred again on March 6, 2015 rush hour traffic at 5:04pm on ramp entrance to the interstate 464 same issue occurred where the vehicle would not accelerate and was taken to the dealer. I receive it back from the dealer on March 24, 2015. During this time there were more software updates and the star had the transmission replace and was informed that there would be no other problems. May 1, 2015 at 5:09pm rush hour traffic on 264 (interstate) in a construction area with no access to a shoulder to get out of traffic and going up hill, the engine stops accelerating and slows to approximately 15mph in traffic that is moving 65 to 70 mph. Taken to dealer where star had the mechanics look over ever piece of the vehicle, download the computer and send the data to star. It was decided to change the drive train control module. It was returned to me on Friday, May 8, 2015 and is now downshifting at approximately 2mph hard into first gear, causing a jerk. This is three times in a ten week time period. I currently have a lemon law case with the Chrysler group. I have been told that a positive resolution will be determined by Friday, May 15, 2015. I no longer feel, comfortable or confident in this vehicles reliability or do I feel at all safe in this vehicle. It has put me in harms way three times in ten weeks.

- Portsmouth, VA, USA

Received a recall notice from fca to take 2014 Jeep Cherokee in for a transmission recall update.told it would take 30 minutes. Took into martin swanty kingman, AZ Monday April 6 2015. Picked up Tuesday April 7th. Turned right back around April 7th because engine light appeared. They cleared the light right away April 7. left martin swanty, kingman transmission jumping unsafely. Took back to swanty kingman then swanty bullhead city calls me to tell me they have my car and they can't do the update. Will install a new transmission. Had to fight dealership for rental because they had my car until April 22nd. Picked up car. Still not running right. Almost in accident in parking lot and multiple intersections because car jumps in lower shifting. Took car back May 5 shop service mgr states they did not do the proper update on the new transmission need to do 21-007-15 manually not thru computer. Pick up completed car 5/6 still not running right. No return call from dealership in kingman when called 5/11/15. Called fca 1 800 # multiple times. Very consoling but not an effective resolution waiting for someone to call me back. Not driving this dangerous vehicle anymore. Dealership did not approve rental since first time had my car. Today car jumped on freeway when excelled to 70 mph. Instead of replacement done under recall placed it under warranty.

- Kingman, AZ, USA

The transmission has been plagued with issues from the beginning. Rough shifts in the early gears, slow to downshift to provide any kind of acceleration when merging into traffic, extremely hard shifts after decelerating and then pressing the gas to start again before a complete start, and lurches forward with acceleration while decelerating - causing a huge safety issue in my opinion. The multiple software updates (including the most recent R01 recall) have improved these issues but they are far from what I consider acceptable in a vehicle. I am now the owner of a car that no one would ever purchase from me, so not only is it a safety issue but Jeep has caused me a huge financial problem by sticking me with this awful transmission that was no where near ready for the road. Jeep needs to be forced to address this issue now.

- West Columbia, SC, USA

The contact owns a 2014 Jeep Cherokee. While driving at 5 mph, the vehicle stalled. In addition, the vehicle jerked before accelerating. The vehicle was taken to a dealer, who was unable to diagnose or repair the vehicle. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 15,000.

- Daisytown , PA, USA

On or around January 29, 2015, when I went to start the vehicle it lunged forward even though the transmission was in park and the parking brake was set. The transmission was reflashed by the Jeep dealership on February 3, 2015. On the drive home from the dealership, the check engine light came on and began making a loud whine/chatter/chirping/metal sequel noise when accelerating. The vehicle was towed to another Jeep dealership where the transmission was replaced under warranty. Starting on or around March 12, 2015, the vehicle began making the whine/chatter/chirping/metal sequel noise again when accelerating. I reported the defect or condition on Wisconsin dot form MV2692 and made my vehicle available for repair 4 times (3/16/15, 3/18/15, 3/24/15, & 4/8/15). Fiat Chrysler automobiles (Jeep) and/or dealer is refusing, unwilling, or unable to repair the problem. Another problem related to the vehicles transmission occurred on April 30, 2015. I was at an intersection waiting to turn left. When pressed the accelerator to proceed through the intersection once the traffic cleared the vehicle hesitated to move and when the transmission finally connected it lunged causing the wheels spin. Since January 5, 2015, my vehicle has been out of service at the Jeep dealership for 46 days. The transmission problems along with the other 4 current defects or conditions were reported to Chrysler's enhanced customer satisfaction team over a month ago. According to the dealership, Chrysler has not replied with a resolution. Fiat Chrysler automobiles (Jeep) and/or dealer is refusing, unwilling, or unable to repair the problem.

- Wisconsin Rapids, WI, USA

Since the first day we owned this care the shifting seemed not quite right. There were several times the transmission revved before engaging when shifting from reverse to drive. Recently a recall was issued with regards to the transmission and the computer software. After getting the vehicle serviced for the recall, the shifting issues became worse and now pose a safety concern. During low speed driving on our inclined gravel driveway we experienced loss of power and rapid drop in rpms momentarily. Also while pulling out into highway and accelerating, the transmission failed to shift with the RPM's rose to 5000 which failed to allow us to get up to the speed of the adjacent traffic. We took the vehicle in again for service and we were told all parameters were within specifications and there was nothing more they could do at this time.

- Elizabeth, PA, USA