10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles

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« Read the previous 20 complaints

problem #196

Jan 202015

Cherokee

  • 22,000 miles
In January I was traveling in the middle lane of a major highway when I attempted to accelerate in order to pass another car. Instead of accelerating, the Jeep acted as though it was in neutral. The RPM's went up but the car didn't move, forcing me to coast to the side of the road and shut the vehicle off. Then, in April, I was taking a left onto a very busy main road, with just enough time to get out in front of an 18-wheeler. When I put my foot on the gas to accelerate it did the same thing; acted as though it was in neutral and rolled into the middle of the road. The truck got close enough to slam on its brakes and honk, and the car roughly slammed into first gear just in time. When I tried to drive it into a parking lot it did the same thing, and I was forced to coast to the side of the road and call a tow truck.

- Raynham, MA, USA

problem #195

Apr 242015

Cherokee

  • 12,000 miles
The contact owns a 2014 Jeep Cherokee. While driving up a hill and attempting to accelerate, the vehicle did not accelerate over 20 mph. While the brake pedal was depressed, the engine rpms increased. The vehicle was taken to the dealer where it was diagnosed that the transmission needed an upgrade. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 12,000.

- Quakertown , PA, USA

problem #194

Apr 062015

Cherokee 4WD 6-cyl

  • 14,500 miles
When accelerating, the vehicle stops accelerating and I lose speed before the transmission seems to "catch" again. The transmission also has a very hard start, it sounds like the transmission is going to fall out, when I come to a rolling stop and start again and the vehicle lunges forward. Also as I stop accelerating to slow down (without braking), the car will accelerate (slightly), the tachometer increases, then decreases. This is a terrible transmission, an accident waiting to happen.

- Hammond, IN, USA

problem #193

Apr 042015

Cherokee

  • 10,600 miles
New software update was done to car per recall for "reliability". this recall changes the way the car shifts, such as remaining in 3rd gear, rather than downshifting to 1 or 2. a low speeds such as 15 mph when driving up a hill, the car will not down shift and slow down almost to a stop. Depressing accelerator does not lead to any further acceleration until approx 3/4 of the way down. At this time the car downshifts to 1st and accelerates rapidly, even breaking traction. Similarly when cruising at a steady speed such as 20 mph car remains in 3rd gear, causing engine lugging and very slow acceleration, once causing a near accident as the car did not accelerate as quickly as it did before this software update. Jeep dealer says "shifting as intended" and no errors. This behavior was not present before software update and did not change when dealer attempted reflash.

- Knoxville, TN, USA

problem #192

Dec 012014

Cherokee 4-cyl

  • 500 miles
Transmission problems! car jerks and slams into gears, upshifts too soon, lunges forward after a stop (sure to cause an accident), upshifts too low causing slow/poor acceleration... terrible tranny, never had tranny problems like this with a new car. I've driven old work trucks with 200,000 miles that have shifted better than this. Like the car but absolutely hate to drive it and I won't let my wife drive it with these issues. Dealer service, software updates have not helped and a tech told me he just burned up a 9 speed tranny like this one on a new Chrysler 200 while doing the latest software update. So I am very weary of having any more 'flash' updates done. Help!

- Mason City, IA, USA

problem #191

Mar 292015

Cherokee

  • 17,000 miles
Jeep Cherokee sport, car shut off while driving. Pulled over to side of road, attempt restart, car started on 2nd attempt. Transmission on vehicle, shifts poorly rpms, stick on acceleration and when attempting to merge into traffic, car downshifts. Could cause accident by someone running into car.

- Long Beach , CA, USA

problem #190

Mar 212014

Cherokee

  • 20,000 miles
The transmission is not any good in the Jeep that I purchased. The Jeep is stalling and hesitating to change gears and it is an automatic. When I am proceeding to leave from a stop sign the Jeep will start to go and then it act as if it doesn't know which gear to change to. While driving, this Jeep will act as if it is changing gears.

- Millen, GA, USA

problem #189

Mar 142015

Cherokee 4WD 4-cyl

  • 12,000 miles
Car jerks/lurches when shifting gears. When removing foot from gas, car will accelerate on its own to shift to next higher gear instead of downshifting to lower gear. Car placed in reverse, but actually in drive when gas pressed. Complete loss of transmission on two separate occasions at highway speeds whereby check engine and service transmission warning lights appear and car loses the ability to shift gears and driver cannot accelerate (gas pedal pressed to floor but transmission does not work or recognize gears). Multiple safety hazards on a recurring basis - risk my life every day that I continue to have to drive it.

- Saint Louis, MO, USA

problem #188

Apr 162015

Cherokee 4-cyl

  • 18,000 miles
Short shift: Jeep Cherokee 9-speed automatic got second update for rough shifting and I still have the same problems with the transmission. It is getting worse.

- Tucson, AZ, USA

problem #187

Nov 142014

Cherokee

  • 5,000 miles
On 09th July 2014, I bought a Jeep Cherokee 2014 at united cars al mana airport showroom qatar. Unfortunately, the product Jeep Cherokee is not usable according to the following: On Friday 14th November 2014 07:00 pm, the car completely shut down without any prior warning or alert messages, dashboard shows (smart key failure, steering columns is not locked as stated on the repair order), despite several attempts to contact mopar road assistance, but the number given was wrong. After many trails I delivered the vehicle to the services at 11:30 pm. Two days later I got a phone call from service consultant stating that the car is ready for pick up; repair report indicated that the battery was faulty and has been changed. On 29th November 2014, the car breakdown and every single warning message have been appeared on the dashboard, then, I delivered the car by breakdown on a trailer. The warning message was "transmission services?, the repair report stated that the dynamo has been changed only. On 7th December, 2014 exactly the same thing has happened with small change that time, the car delivered to me by extra error ?transmission performance failure?. recently the complications begun to increase rapidly, I delivered the car for the fourth time to services. ? on 31st January, 2015 I delivered the car to the services by transmission problem. " on 02nd February, 2015, I received same phone call, one day later the car completely stopped in the middle of the road. On 7th February, 2015, I met the service manager and he promised to solve the transmission issues as they received bulletin by the faulty part from Chrysler usa because it's a known problem. On 09th February, 2015, I received a call from their engineer asking me to go to dealers workshop because new software just received. The car was delivered on Saturday 14th February, 2015.

- Doha, DC, USA

problem #186

Mar 272015

Cherokee 6-cyl

  • 192 miles
Vehicle suddendly stalls, check engine light came on and a message that says service transmission, press parking brake, when started the vehicle and put it in reverse a big noise was heard from under the car this happened 3 times. I dont feel safe taking my family in this car that can stall in the middle of a highway, and can cause a big accident.

- Miami Gardens, FL, USA

problem #185

Jul 012014

Cherokee 4WD 6-cyl

  • miles
Front end wobbles when taking off from a stop, when going from 1st to 2nd gear. Also feels like vehicle is losing traction and hesitates on acceleration from a stop. Jeep replaced the half-shafts and did software updates but problem continues.

- Rancho Santa Margarita, CA, USA

problem #184

Feb 112014

Cherokee

  • 1,304 miles
Grinding noise in front end, shifting hard with loud clunking noise, high pitch squeal when cold, engine miss when drive like a shutter, shift the car in drive - car went into drive but wouldn"T engage and dash was flashing like the computer didnt know what it was doing, exhaust sputtering noise.

- Armada, MI, USA

problem #183

Mar 152014

Cherokee 4WD 6-cyl

  • 25 miles
The problem with choppy shifting was apparent as soon as I picked up the vehicle. Soon after leaving the dealership, multiple lights lit up and the shifting was abrupt and there was a fire smell. Upon returning to the dealership, I was informed that there was a software "glitch, " which they repaired. Since then, for one year, the car continues to have choppy and inconsistent shifting. It is a very temperamental and difficult vehicle to drive. The latest software patch, installed on 3/29/15 made shifting from start up to first/second gear worse. The car is being returned to the dealership on 4/13/15 for further investigation.

- Pelham, NY, USA

problem #182

Mar 272015

Cherokee 4WD 6-cyl

  • 23,000 miles
Even after the required recall work and transmission software update, the Jeep is sometimes not responding to acceleration for a few seconds, and once it does, it violently jerks forward. My family was almost T-boned due to the lack of acceleration. This does not just occur at lower speeds, I have had it happen on the interstate and while traveling on 45mph roads. The transmission also fails to downshift when going up a hill. After the software update and when hen the car is in the first two gears and you turn the steering wheel, there is now a noticeable "grinding" coming from around the right front wheel. I have had the car in and out of the shop for a few transmission issues, even when it was a brand new car. I worry for ours and other's safety while driving this car and I shouldn't have to.

- Nashville, TN, USA

problem #181

Feb 022015

Cherokee 4WD 4-cyl

  • 20,100 miles
Transmission refuses to downshift on hills, lunges forward at stops, sometimes does not shift in to drive for several seconds, when shifted into reverse will sometimes buck violently. All recalls have been performed but seems worse now.

- Jersey Shore, PA, USA

problem #180

Mar 172015

Cherokee 4WD 6-cyl

  • 24,000 miles
70 mph on interstate hwy, suddenly emergency brake comes on. Car immediately brakes to 35 mph before car can be moved to emergency lane. Mil light is on, emergency brake light is on, transmission gear light is flashing, screen command says "park the car, service transmission and parking brake". emergency brake light on console is off. Ignition turned on and off 6-8 times, try to drive, car won't move. Cycling ignition and transmission shifter car suddenly starts working normally except for mil light. Scan revels no codes. Car runs fine for two weeks and again at 70 mph on interstate the emergency brake comes almost stopping the car in slow lane. Repeated the procedure referenced above for about 5 minutes until the car started running normally. Mil was on for 50 miles but no codes stored or freeze frame. This occurred 5 days after having recall R05 performed, rrt 14-040, and PCM update.

- Crestwood, KY, USA

problem #179

Sep 152014

Cherokee 4WD 8-cyl

  • 22,000 miles
The transmission does not always change gears immediately when going from high speed (70) to a lower speed (45). It stays in the higher gear and then will jerk into the lower gear. I have been to the dealership where the vehicle was purchased several times, but I keep being advised that there is not a problem. Believe me, there is a problem. I also had the car for 2 weeks and had to have both front tie rods replaced. Would not recommend a Jeep Cherokee to anyone.

- Jemison, AL, USA

problem #178

Mar 222015

Cherokee 4WD 8-cyl

  • 9,900 miles
The odometer screen popped up several messages: Acc/fcw unavailable service required; then a red battery image and low voltage message; and the transmission was locked in D3. After turning it off for 30 minutes it self corrected but a small red battery icon remained lit on the odometer screen.

- Grand Junction, CO, USA

problem #177

Mar 282015

Cherokee 4WD 6-cyl

  • 19,171 miles
On my way to work on March 16th when my service park brake message came across my screen along with my check engine light and park brake light. About 10 seconds later the service transmission message was displayed. I had no power when I pressed on the gas. I was lucky enough to be in a residential area still and coasted into someone's driveway. I put it in park. When I put it in reverse it shifted hard with a loud thud. It literally sounded like the engine dropped out of the Jeep. I still didn't have any gas power so I put it back into park with another hard shift and loud thud. I turned the Jeep off and back on. I had gas power and it no longer shifted hard but my engine light was still on. Took it in for service the next day. Of course they couldn't duplicate the condition with several test drives so they chalked it up to a software update recall "occupant restraint control module". fast forward 11 days later, the exact same thing happens. Lost power in gas pedal, service park brake message across screen, changes to service transmission, the engine light, parking brake light and now the traction light all on. When I put it in park then reverse extremely loud and hard thud. Then another message came across the screen, shift to P then desired gear. Put it back into park with a loud, hard thud. Turned off Jeep then back on. Got power back in gas pedal and was able to get it home. Taking it in first thing Monday morning (3/30) for the exact same issue as almost 2 weeks ago. After reading all the complaints on this site and others, it doesn't sound too promising. I bought this Jeep brand new in Nov 2013. And this will be the 4th time its been in for service. The previous two were for a crack in the transmission case causing it to leak transmission fluid (3/3/14) and for a faulty internal controller in my shifter (5/16/14).

- Maryville, MO, USA

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