10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,501 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service 4 wheel drive light was coming on intermittently. Had been for just a few days. Driving in a parking lot and all of a sudden the car slips into neutral. Dash board indicated car must be in park to change gears. So I pressed break moved gear shifter to park then drive and continued on my way. It did this several more times before I was able to get it to the transmission shop. I am just glad I wasn-??t driving 75 on the freeway and it slips into neutral. There I was told it was the transfer case and would cost 4,000. The consumer stated the vehicle would hesitate after stopping when the vehicle was originally purchased and feels she needs to be reimbursed for the repairs.
- Mt Pleasant , UT, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while operating the vehicle, the service transmission warning light illuminated and the shifter would not remain in the intended gear. The contact stated that the gear shifter had erroneously shifted to the neutral(N). The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 115,000.
- Westland, MI, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that on ten different occasions while driving at various speeds, the vehicle inadvertently down shifted, shuddered, idled, and stalled. The check engine warning light and the shift to park light illuminated. The vehicle was towed to the dealer where it was diagnosed that an transmission bracket needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact then stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed back to the dealer where it was diagnosed that the transmission bracket needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and assisted with some of the repairs. The contact was provided a case number. The failure mileage was approximately 19,000.
- Randallstown, MD, USA
All-wheel drive light indicates PTU is not working on the vehicle. PTU was replaced by dealership and is still not working. There is a recall out for my vehicle but my VIN number does not fall under the recall notice so I was charged for a PTU unit and it still does not work. My car shakes violently at high speeds of 60 mph and randomly puts my car into the emergency brake
- Blackwood , NJ, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal. The contact also stated that the vehicle would shut off without warning, while driving at various speeds. The contact took the vehicle to a dealer where they were unable to duplicate or diagnose the failure. The dealer informed her that the clutch memory code was cleared; however, the failure persisted. The manufacturer had yet to be notified about the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
- Bertrand, NE, USA
I was pulling out onto a main road and my car started to thump and grinding so I couldn-??t accelerate to the speed I needed to so I immediately took it to Club auto service in Redford mi and he told me my transfer case wasn-??t working properly which is right seeing as I only have 80,000 miles before it messed up my 4wD light came on a few times saying it needed service but then went away-??. But I did look into and a lot of 2014 jeep Cherokee have been having the same issue I hope something can be done !
- Redford, MI, USA
Recall was issued stating transmission would shift into neutral while driving. Recall was performed and vehicle is still shifting into neutral just like before the recall was performed. (Recall V69 Reprogram TCM 18V69182)
- Hockley, TX, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the electronic braking system locked up. Additionally, while driving, the transmission was slipping and not shifting into gear as designed. The check engine warning light and service transmission warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission was sealed and the brake module needed to be replaced, and the connector was wet. The vehicle was repaired but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Julian, CA, USA
The car is throwing the code of P0810. It keeps saying service transmission.
- Fredrickburg, VA, USA
The Power Transfer Unit was determined to be faulty by both a certified mechanic as well as Casa Chrysler Jeep- a verified Jeep dealership. Due to the failure of this part, the vehicle was deemed unsafe to operate by both the dealership and my Certified Mechanic-as it can loose power and seize up completely, resulting in crash and or injury. A full detailed inspection report by both my personal mechanic and the dealership can be provided if necessary.According to the NHTSA, -?? 67,248 Jeep Cherokees between 2014 and 2017-?? have this exact issue. The automaker recall number is W47 and recall campaign number is 20V343.
- Rio Rancho, NM, USA
The transmission jerks when at a light it jerks forward. This is unsafe as I feel it could hit the car in front. I reported it to the dealer which I purchased and they say the transmission is gone. There is only 36898 miles on it. The dashboard lights shuts off while driving not allowing you to see the speed of the vechile or any other instruments.
- Chelmsford, MA, USA
Driving with 5 year old grandson when vehicle violently began shifting into park. Dash panel warning said to shift into park before selecting desired gear. This happened multiple times while in traffic, almost causing us to be rear-ended. Gear shift changes became violent as if we were being rear-ended as vehicle slammed into gear. Car shut down several times. Problem re-occurred in July when driving my 97 year old father on the 495 beltway (after dealership charged $1,100 for replacing TCM and reprogram). This time car bucked and message came up on dash display to shift into park before selecting desired gear. Car did this 4 times while driving causing great risk because car had shifted into neutral and would not go unless stopped and placed back into park. Now dealership saying no codes and wanting to change rear diff on a guess.
- Arlington, VA, USA
The display that tells you how fast you are going and how much gas ect It jerks in traffic while sitting in traffic and when first out in gear it tends to jerk
- Chelmsford, MA, USA
After taking my vehicle to a dealership for the transmission recall (transmission going into neutral while driving) the transmission started acting the same way just a couple of weeks later. I brought it back to the dealership and was told they couldn't do anything and I would have to call Chrysler. I am now getting "the run around" with Chrysler customer service about fixing the transmission that the recall messed up.
- Hockley, TX, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed there was an abnormal sound coming from the exhaust system. There was no warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a faulty cracked pipe in the engine to the exhaust. The contact stated that the motor mount and transmission bracket also needed to be replaced along with the pipe. The vehicle was not repaired. The contact stated that the transmission bracket was replaced a year ago. The manufacturer was not notified of the failure. The failure mileage was 95,171.
- Tewksbury, MA, USA
I was driving the Jeep on a 4 lane highway @ 65 mph when the emergency brake light on the display came on as well as the brake itself & then it refused to shift manually or automatically (either option is available normally) & service transmisson light came on almost immediately causing me to abruptly lose speed. The9 engine was pulling over 4000 rpm to go 40 & get to the side of the highway. I was almost hit from behind due to the vehicle suddenly losing speed as I was in the left lane when this occurred & had to get to right side to stop. After vehicle was in park, I looked & the light on ebrake button was not on. I pushed brake control & light came on. Then I again pushed the ebrake switch & light went out. Put it in drive & Jeep still refused to shift properly. I stopped again, put in park & turned it off then back on hoping that would help. It did not make dash lights go out so I proceeded to nearest exit & as I was within 2 miles of my residence I drove it there slowly with emergency flashers on. This is not the 1st transmisson issue I have had with the vehicle. In addition to the numerous recalls for tranny issues, I had to pay $1,000 last fall to replace a chip in the "lifetime sealed 9 spd transmisson". I am afraid to drive the vehicle due to this issue. There was no warning, it just happened. I was alone in the Jeep & did not engage the parking brake. It was not engaged prior to my starting this drive either. I live in Iowa & it's very flat here so brake is rarely engaged. I have an appt at Deery Brothers service dept in Ames Iowa 6/30/22 as this was 1st available appointment following the incident. I have filed a complaint with the manufacturer as well.
- Boone, IA, USA
PTU failed while driving, the vehicle-??s computer threw a code and disabled the 4WD. A google search seems to show that this is a pretty widespread defect with the Cherokee. The dealer is charging me $4,000 to make the repair. They say It will take them a week to secure a replacement part.
- Arlington, VA, USA
we will be drving the car and on the instrument cluster we will get " shift to park" message and car will go into neutral while driving. we would have to stop the car and shift to park and back to drive. this has happened numerous times on the street or freeway. 3 dealers for jeep did not know what and how this is happening no codes pop up. it is extremly dangerous and after reviewing this is happening with jeeps and no fix is available.
- Oakley , CA, USA
I was going 65-70mph on the high way. I received a notification to service the transmission. I immediately started to lose power and my speed began to decrease. I was unable to increase the speed with hitting the accelerator. As the speed was decreasing without my control I was able to make it to the shoulder, luckily. This was very dangerous as I was on a busy highway. If I did not make it to the should this could have been very dangerous for me and the other motorist on the highway. This happened twice. I took the car to the dealership and they replaced my PTO unit. This was a very expensive part. I have my invoice to send if needed.
- Columbus, OH, USA
- Denver, CO, USA