10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,761 miles

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« Read the previous 20 complaints

problem #8

Aug 172014

Cherokee 6-cyl

  • 6,550 miles
I went to shift vehicle into drive, vehicle would not shift into any gear. Turned the vehicle on and off three times, on the third attempt I managed to get in to shift into drive. Vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." When I had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the Jeep. I drove it 3 miles to my house only going 30 mph. When I got home I attempted to put the vehicle into park and the transmission would not move past neutral. I attempted to remove key 4-5 times and because of this the dash lights had stayed on. I disconnected the battery and had the vehicle towed to the dealership the next day.

- Glenville, NY, USA

problem #7

Aug 092014

Cherokee 6-cyl

  • 3,500 miles
I am a nurse and travel for a living. On my way home from assignment in wv. Just outside a bowling green on I65. My car jerked then lost all power. Engine light, service transmission light and battery lights all came on. I was going 70 miles an hour. I had no acceleration. I coasted to the shoulder, across 3 lanes of interstate. I attempted Jeep emergency number but got the unable to connect voice mail, after 5 minutes my car restarted. I remained on right side of road. 65 miles later and 15 miles from nashville the car jerked and I lost the ability to accelerate once again. I pulled over and the car restarted. I am now in a hotel for the third night and unable to get home. I took my car to Jeep this morning to be serviced. I was told a computer malfunction caused the problem. The dealer did not offer to pay for rental car, hotel ect. The new part is supposed to be here Tuesday. No I was not killed or involved in a crash however, I can think of several scenarios where I easily could have been in a horrible crash. What if the new module is also bad I asked. It's like my new laptop I was told. Sometimes they just break.

- Gulf Shores, AL, USA

problem #6

Jun 082014

Cherokee 4WD 4-cyl

  • 600 miles
The contact owns a 2014 Jeep Cherokee. While accelerating from a complete stop, the vehicle vibrated violently and exhibited delayed acceleration. The contact heard an extremely loud noise outside of the vehicle. The failure occurred whenever the vehicle was in operation. The dealer detected a leak in the exhaust and stated that the transmission functioned normally. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 600.. updated 08-20-14. Updated 09/3/2014

- Upper Marlboro, MD, USA

problem #5

May 302014

Cherokee 6-cyl

  • 6,830 miles
Was driving on a 2 lane highway and the Jeep lost power, I pulled over to the shoulder and when I reached a complete stop the Jeep shutoff. I could not get it the restart. After waiting 10 minutes I finally got the Jeep restarted. When it started it released a huge cloud of white smoke from the exhaust pipes. This is the 4th time this has happened.

- Delaware, OH, USA

problem #4

Jun 042014

Cherokee

  • miles
This is the second recall that we have had on this vehicle in less than a year. Here is the new real information. Summary: Chrysler group llc (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. We called the dealership, and they stated they will check the break booster, but if there is no corrosion, they will not replace it. Here is my question. What happens if there isn't any corrosion now when it's checked, but it becomes corroded 6-12 months later? I don't foresee the dealership telling us to come in every month to check it out. So we just have to plug along driving every day unsure if our brakes will work or not. This is ridiculous and majorly unsafe. I believe the dealership should replace the part even if there is no corrosion! period. This is the kind of stuff that leads to major lawsuits after accidents.

- Yelm, WA, USA

problem #3

Mar 302014

Cherokee 4-cyl

  • 3,120 miles
Upon acceleration 5mph, multiple warning lights. Transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. Car is 2 months old. Dash flashed red writing, can no shift unless in P before died. I was in the middle of intersection when this happened. Hurried to turn car off and turn back on and it drove. Seems to do this when the car has sat for a long period of time. Shifts hard doesn't accelerate when the problem occurs. Dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. They did 3199 PCM software update 3/31/14. Same problem occurred 4/1.

- Denham Springs, LA, USA

problem #2

Apr 012014

Cherokee 6-cyl

  • 1,590 miles
I was sitting still when the engine stopped running and would not start again. I called roadside assistance and they hauled my vehicle to the dealer.the dealer called tues 4/2/14 and said that it was fixed I picked it up and about 3 mi from the dealer the engine stalled again this time I was traveling about 10 mi per hour coming up on a stop sign I again called roadside assistance and they hauled it back to the dealer. The dealer called in the afternoon and said it is fixed.I hope it is. If I had been traveling a highway speed this could have been a disaster.

- Mansfield, OH, USA

problem #1

Mar 012014

Cherokee

  • 2,950 miles
When turning on the car the windshield wipers turned. The wipers were not in the on position. The indicator lights were not working and the high beams could not be turned on. This persisted for over 2 hours.

- Woodside, NY, USA