10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
6 / 0
Average Mileage:
34,686 miles

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« Read the previous 20 complaints

problem #14

Jun 272014

Cherokee

  • 8,000 miles
I was driving on expressway and vehicle slowed down service transmission light came on.also traction control lite, check engine and another light came on I was able to pull over vehicle would not shift to park.after several minutes I turned engine off.when I restarted vehicle and shifted to park the shifter got rough and jumped to park.since then the Jeep has been at the dealer 2 more times for the same problem. Got it back on 10/8/14 and feel very unsafe driving it.this is my fourth Jeep and I never had a problem with the other ones.

- Miami, FL, USA

problem #13

Aug 202014

Cherokee 4WD 6-cyl

  • 2,130 miles
When slowing down from any speed foot off gas pedal vehicle suddenly accelerates. Happens at various speeds. Even put transmission in neutral coming to stop and it still accelerates on its own. At every stop and corner just takes off. Yesterday almost hit the car in front of me. I was stopped and the Jeep decided to accelerate. Had it at dealer on 9/12/14 for service. Jeep did tranny update but did nothing. Head of service department said I just needed to drive it to work itself out. I thought he was joking but he was actually serious! going to take Jeep back to dealer before it kills me ( not joking).getting worse all the time.

- Lake Saint Louis, MO, USA

problem #12

Sep 232014

Cherokee

  • 1,300 miles
Traveling to work touched the command button on the steering wheel at that very moment the radio, screen, bluetooth, uconnect system lost power. The radio shut off and the center screen that controls many safety features of the car went blank and would not come back on. I had to call the dealership and they took it in immediately to resolve the issues. I have had the car two months put about 1,200 miles on the car and it has been back at Jeep several times with issues/recalls.

- Houston, TX, USA

problem #11

Sep 152014

Cherokee 4WD 6-cyl

  • 986 miles
Was stopped at a red light in an intersection when my instrument cluster/screen lit up with the following: Cel on ABS/brake lights on service parking brake on 4X4 system disabled odometer flashing upon all those messages/lights coming on we lost all power steering control to the vehicle. Speedometer was not functioning while attempting to move the vehicle out of the interaction into a nearby parking lot. Once safely parked in the parking lot we turned off the car and turned it back on again to the same messages/lights turning on. We regained power steering after we turned it off and back on but all other issues persisted. Called for a tow back to the dealership. Chrysler claimed it was a bad ABS module. I am filing a safety complaint for poor electrical design if an ABS module has the ability to bring down the entire computer system in the 2014 Cherokee this can pose a serious hazard to all vehicle operators.

- Springfield, OR, USA

problem #10

Sep 132014

Cherokee 4-cyl

  • 5,800 miles
Similar to what occurred with the other posts, on Saturday my car stalled while at a stop sign. Disabled, the engine light and the service transmission indicator came on the dashboard. Following the advice of some helpful gentlemen, I was able to get the car home. On Sunday, I took the car to the dealer and the diagnostic test reportedly stated it was the transmission and then a subsequent call identified the issue as an electrical issue. I picked the repaired car up as directed and then the car stalled. I was almost rear-ended as the car was disabled with the hazard lights. I managed to coast the car into a parking lot by using the advice of the gentlemen and then called the dealer, this is the second time the car abruptly stalled. This time it would not start for me to pull into a parking space. I was asked to drive the car back to the dealer, I refused. After speaking to the general manager of sales, the dealer sent two people to bring the car back and the person driving my car stated it stalled twice but he knew how to get the car going. Monday I missed worked, Tuesday they provided a rental, today I picked up the car, and tonight I am in a dealer's rental that will need to be exchanged for another rental tomorrow. This has been a taxing experience that is not expected for a car that was purchased new at the end of April. This is my second Jeep but from what I am reading, there is something wrong with this car that needs immediate attention.

- Calumet City, IL, USA

problem #9

Jun 052014

Cherokee

  • 3,908 miles
This exact scenario happened 4 times between 6/5/14-9/16/14. -- I was driving about 40 mph on the way to work. All of a sudden my car made a chime sound (as if a door was opened) and my car started slowing down, as if I took my foot off the gas. My dash had many lights come on (pretty much all of the sensor lights) and it said "service park break" and "service transmission" my check engine light was on as well. I can assure you my park break was not on! I coasted to the side of the road since pressing on the gas was not helping me move forward. My car never actually shut off on it's own, it just lost power, as if it was in neutral. I shut off the engine, let it sit a minute and started it up again. The same lights were on and it said service transmission. I put the car in drive and heard a clunking sound. The "D" in the shifter was also blinking. I shut the car off again and let it sit a little longer. I tried it again and when I put it in drive there was no clunking sound but when I took my foot off the break I started to roll backwards as if I was in neutral. I live in a rural area so all of this was occurring on a 2 lane road with little to no shoulder at 7:15am, so the traffic was at its heaviest. It was very scary because I had no warning and neither did the cars behind me. My car literally just started to slow out of no where. I was almost rear ended twice because of this. I then decided to have it towed to the dealer. The only difference that happened with the other 3 times, is that I waited long enough for the car to engage once I put it in drive. So I was able to drive myself to the dealer those times. I plan on taking this to Jeep/Chrysler as well.

- Fallbrook, CA, USA

problem #8

Aug 172014

Cherokee 6-cyl

  • 6,550 miles
I went to shift vehicle into drive, vehicle would not shift into any gear. Turned the vehicle on and off three times, on the third attempt I managed to get in to shift into drive. Vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." When I had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the Jeep. I drove it 3 miles to my house only going 30 mph. When I got home I attempted to put the vehicle into park and the transmission would not move past neutral. I attempted to remove key 4-5 times and because of this the dash lights had stayed on. I disconnected the battery and had the vehicle towed to the dealership the next day.

- Glenville, NY, USA

problem #7

Aug 092014

Cherokee 6-cyl

  • 3,500 miles
I am a nurse and travel for a living. On my way home from assignment in wv. Just outside a bowling green on I65. My car jerked then lost all power. Engine light, service transmission light and battery lights all came on. I was going 70 miles an hour. I had no acceleration. I coasted to the shoulder, across 3 lanes of interstate. I attempted Jeep emergency number but got the unable to connect voice mail, after 5 minutes my car restarted. I remained on right side of road. 65 miles later and 15 miles from nashville the car jerked and I lost the ability to accelerate once again. I pulled over and the car restarted. I am now in a hotel for the third night and unable to get home. I took my car to Jeep this morning to be serviced. I was told a computer malfunction caused the problem. The dealer did not offer to pay for rental car, hotel ect. The new part is supposed to be here Tuesday. No I was not killed or involved in a crash however, I can think of several scenarios where I easily could have been in a horrible crash. What if the new module is also bad I asked. It's like my new laptop I was told. Sometimes they just break.

- Gulf Shores, AL, USA

problem #6

Jun 082014

Cherokee 4WD 4-cyl

  • 600 miles
The contact owns a 2014 Jeep Cherokee. While accelerating from a complete stop, the vehicle vibrated violently and exhibited delayed acceleration. The contact heard an extremely loud noise outside of the vehicle. The failure occurred whenever the vehicle was in operation. The dealer detected a leak in the exhaust and stated that the transmission functioned normally. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 600.. updated 08-20-14. Updated 09/3/2014

- Upper Marlboro, MD, USA

problem #5

May 302014

Cherokee 6-cyl

  • 6,830 miles
Was driving on a 2 lane highway and the Jeep lost power, I pulled over to the shoulder and when I reached a complete stop the Jeep shutoff. I could not get it the restart. After waiting 10 minutes I finally got the Jeep restarted. When it started it released a huge cloud of white smoke from the exhaust pipes. This is the 4th time this has happened.

- Delaware, OH, USA

problem #4

Jun 042014

Cherokee

  • miles
This is the second recall that we have had on this vehicle in less than a year. Here is the new real information. Summary: Chrysler group llc (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. We called the dealership, and they stated they will check the break booster, but if there is no corrosion, they will not replace it. Here is my question. What happens if there isn't any corrosion now when it's checked, but it becomes corroded 6-12 months later? I don't foresee the dealership telling us to come in every month to check it out. So we just have to plug along driving every day unsure if our brakes will work or not. This is ridiculous and majorly unsafe. I believe the dealership should replace the part even if there is no corrosion! period. This is the kind of stuff that leads to major lawsuits after accidents.

- Yelm, WA, USA

problem #3

Mar 302014

Cherokee 4-cyl

  • 3,120 miles
Upon acceleration 5mph, multiple warning lights. Transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. Car is 2 months old. Dash flashed red writing, can no shift unless in P before died. I was in the middle of intersection when this happened. Hurried to turn car off and turn back on and it drove. Seems to do this when the car has sat for a long period of time. Shifts hard doesn't accelerate when the problem occurs. Dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. They did 3199 PCM software update 3/31/14. Same problem occurred 4/1.

- Denham Springs, LA, USA

problem #2

Apr 012014

Cherokee 6-cyl

  • 1,590 miles
I was sitting still when the engine stopped running and would not start again. I called roadside assistance and they hauled my vehicle to the dealer.the dealer called tues 4/2/14 and said that it was fixed I picked it up and about 3 mi from the dealer the engine stalled again this time I was traveling about 10 mi per hour coming up on a stop sign I again called roadside assistance and they hauled it back to the dealer. The dealer called in the afternoon and said it is fixed.I hope it is. If I had been traveling a highway speed this could have been a disaster.

- Mansfield, OH, USA

problem #1

Mar 012014

Cherokee

  • 2,950 miles
When turning on the car the windshield wipers turned. The wipers were not in the on position. The indicator lights were not working and the high beams could not be turned on. This persisted for over 2 hours.

- Woodside, NY, USA