10.0
really awful- Crashes / Fires:
- 6 / 8
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 34,686 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer had been contacted. The contact stated that the power liftgate failed to open intermittently. There were no warning lights illuminated. The manufacturer was not made aware of the issue. The approximate failure mileage was 92,000. VIN tool confirms parts not available.
- Charlottesville, VA, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Latrobe, PA, USA
Recall 49A was first publicized on May 11, 2023. FCA notified me about the recall in June, but no repair parts were available. I have received several other notifications from FCA since June (latest today), but every time I call the dealer to schedule the needed repair, I get the same response: no parts are available. Today I called FCA directly at 1 800 853 1403. Same response: no parts available and no estimate of when parts or repairs would be made. I am unable to trade in the vehicle due to the open recall, as no dealer will accept it. During the past seven months the powerlift tailgate has malfunctioned several times, but I have learned how to remove a fuse in the engine compartment to "re-set" it. I am increasingly concerned about a possible fire. FCA advises customers to part outside their garages to wait for the recall repair. This recall is NOT being handled in an effective and prompt manner. I ask that NHTSA investigate FCA's handling of this recall, and require FCA to provide customers with more specific information about the schedule for repairs.
- Orangevale, CA, USA
When is FCA going to figure out a solution to Recall 49A? Recalls R27 and R67 have been done on my Cherokee. This is my solution for FCA: "Possible FCA temporary solution to the PLGM catching on fire: Instead of having the PLGM connect to an always hot fuse, relocate the wire in the PDC to an only ON when the engine is running fuse. Of course this means you can only open the liftgate when the engine is running, but at least you could park in your garage. You could put the ignition switch in the RUN position and not start the engine if desired to open the liftgate. This should be an acceptable inconvenience until a 'proper repair' can be implemented."
- Silver Spring, MD, USA
Check engine light keeps coming on, then I loose power.
- Port Saint Lucie , FL, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that moisture had entered the vehicle through the rear liftgate. The vehicle was taken to a dealer where a diagnostic test was performed and the rear module was replaced; however, the failure persisted. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
- Tulsa, OK, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hamburg, NY, USA
Regarding NHTSA Campaign Number: 23V338000 It has been approximately 6 months since having been notified regarding the "Electrical Short in Power Lifegate Module" potentially affecting my 2014 Jeep Cherokee. To date, the Jeep dealership is not aware of a solution to the problem. We were advised in June 2023 that we should park outside and away from structures due to the possibility of an electrical short which may lead to a vehicle fire with the ignition on or off. We are now experiencing significant snow and I have no where to park my vehicle! What steps have to be taken to remedy this situation as soon as possible? My next step is to go to the media to report the apparent lack of concern on the part of Chrysler, as well as the NHTSA.
- Hamburg, NY, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structurer) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the power liftgate failed to fully open and had to be manually closed. The failure mileage was 160,000. VIN tool confirms parts not available.
- Tiffin, OH, USA
An unwanted activation of the emergency brake. When the car is parked or turned off and after turning on the vehicle - the service park brake turns on. After some time, the vehicle stalled and had to be towed to the dealership. Issues appear to be linked to a water leak within the vehicle-??s engine block short-circuiting the electronic brake module. The leak damages the electronic brake module, and when the driver attempts to start the vehicle or shift into drive, it permanently shorts out. The vehicle is unable to move.
- Muskegon, MI, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Simpsonville, KY, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle suddenly lost motive power, and the 4WD was not functioning properly. The contact was able to reach his destination however, while attempting to leave, the vehicle initially failed to start. After several attempts, the vehicle started, and the traction control warning light illuminated. The vehicle was taken to the dealer and the dealer found several electrical faults. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 85,000.
- Yonkers, NY, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Haverhill, MA, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Encinitas, CA, USA
At TD bank leaving ATM parking brake engaged and would not disengage until i started and restarted the Jeep and keep going drive to reverse. Took about 20xs! That evening leaving yard after about 20 feet keep locked up, parking brake engaged, again. Took about 15mins to get it to disengage by starting and restarting, drive, n, reverse. Next morning it locked as soon as I hit the gas, and was left at house as it sat. I live off a highway, I'm going to die driving it.
- Ocala, FL, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Centennial, CO, USA
replaced the oil filter housing unit and filter cap because of oil leak, for the last couple of months, it-??s been feeling very rough switching gears, especially when turning from a stop, and now it won-??t start, at all. We tried jumping it and let it sit for a little bit and nothing changed. It-??s not ticking or trying to start or anything, just the dash lights up with all the lights and the brake pedal is locked, it won-??t move at all
- Columbus , OH, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cornelius, OR, USA
The vehicle turns off while running, all lights on dashboard turn OFF and the vehicle dies completely. I lose power steering, brakes everything just turns off. After the vehicle comes to a complete stop I can put in parking again and the vehicle turns back on. This has happened 3 times already, luckily I have been driving it where there is no a lot of traffic, but no longer drive it on the highway it would not be safe. It happened after the light SVC 4WD turned on.
- San Luis, AZ, USA
- Rochester, IN, USA