10.0
really awful- Crashes / Fires:
- 7 / 7
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 38,438 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
On several occasions, this car has just stopped while in motion. Dashboard lights light up, get transmission warning. Have taken the car in on numerous occasions to be told that it needed an update on the computer. It is very scary to be driving a car and not know when or if it will shut off, and that an "update" would cause such an incident. I have had trouble with this car since the day we purchased it. I have reached out to Jeep and they just said to take it back to the shop so they could run tests on it, this was after it had been in the shop for 3 weeks. It seems like many others are having the same issue with the same model car. Someone is going to get killed if something isn't done with these issues. There should have been a recall in this faulty vehicle. I am posting that this new occurance happened today, but it has happened on several other occasions.
- Dalton, GA, USA
9-speed auto transmission which mine has rough, delayed or sudden shifting or failure to shift conditions with grinding or other loud noise during shifting ' harsh engagement of gears; sudden or harsh acceleration/deceleration; sudden loss of power; premature transmission wear or failure.
- Paige, TX, USA
When the vehicle was in motion, I was on a city street, the vehicle randomly stalled while driving 10mph. The dash screen stated, "place in 'P' then select gear." I then placed the car in park and tried turning the ignition but it did not start. I had to get a stranger to jump start my car and eventually the car started. This happened a few months ago and since then this has happened twice. The second time this happened, vehicle was in motion while pulling into a gas station on a city street and it randomly stalled. I turned the ignition and it started up. This is extremely dangerous and thankfully on both occasions there has been no car driving behind me.
- Portland, OR, USA
Car started to loose power while driving down the interstate, acted like it was going to stall, giving more gas only made the problem worse. Was not able to go over 45 mph unless going down hill. Had the same problem 6 months ago and was covered by warranty. Took car to the dealership and this time its not under warranty.
- Oklahoma City, OK, USA
Service transmission and will not shift gears, service park brake.
- Georgetown, KY, USA
I bought my Jeep Cherokee 2014 AWD with 60K miles on it. Within in 6 months, my dashboard said service transmission and it was undriveable. The dealership said it was software issue and fixed it. Not even a year later and I had the same issue again and it is now getting a new transmission. Often when driving, it revs very high and goes nowhere, or if I'm cruising a parking lot, its revving very high and will jerk into another gear. Not only that, but I've had know drive shaft bearing ands a new radio put it. The big issue is the transmission and the repeated tows, missing work, late to work, engine shaking, grinding, and now being replaced. I've owned it my own for 1.5 years, am already at this point. Dealership won't replace it, just told me I have it covered under warrantly and oh well. These issues have happened when starting my car in the morning to leave my driveway, won't shift into gear. Driving on the highway attempting to switch lanes and have no acceleration so I slam on the brakes before I get into an accident because I know if it doesn't take off, its not going to until I least expect it.
- Rocky River, OH, USA
The car jerks while driving on the highway/local roads and I have reported this matter to the Chrysler service center where I take it for maintenance and have not been able to get any appointments. This problem has been ongoing since December 2017 and I reported it January 2018 when I got it serviced at smithhaven Chrysler. I called in April 2018 for appointment and was informed there nothing until the end of may but I was leaving the country. Called again in June when I returned to the states and was told there was nothing until August 27, I explained to the secretary the problem with the car and she said "sorry, there's nothing I can do for you". she also said that if I dropped the car off, I wouldn't get the car back for 2 weeks. I have also had a software update done and that helped for about a month.
- Central Islip, NY, USA
I first experienced what felt like my transmission wasn't shifting properly right away. I noticed it in lower gears. I took it back to the dealership and they said everything was fine. I then started to experience my engine randomly stalling. I would be going slow and I was usually taking a right turn. I went to turn on my car and it said engine failure. I called the dealership and they said to tow it to them. I received a call that the reason my car ahut off was because there wasn't any oil. I have all my records and my oil had been changed at a dealership less than two weeks prior. So they put oil in it and said I was fine. Within a week my car died turning right on rail road tracks in an instersection. We had to have a police officer come and push us off the tracks and wait for us to get towed. The dealership told my there was a harness that needed to be replaced and it would cost $700! they said that he harness was under my hood when I did research it was discovered that it was in my trunk. They said it needed to be replaced due to water damage. In my trunk? I did research and found this harness was a common issue but it didn't have anything to do with the issues I was having. Now it is a year later and we are having the same issue. My service lights will turn on randomly. My engine stalled on the highway going 70 mph. I am at a loss what to do. My two year old has been in the car with me when this happens and I just want to know my car is safe to drive.
- White Bear Lake, MN, USA
The contact owns a 2014 Jeep Cherokee. While driving 56 mph, the vehicle stalled and a malfunction indicator illuminated. The vehicle was towed to the dealer (lithia Dodge Ram Fiat of las cruces, 860 N telshor blvd, las cruces, nm 88011, (575)-888-3588) for diagnostic testing and repairs. The manufacturer was made aware of the failure. The results of the diagnostic test were unknown. The failure mileage was 20,000.
- Las Cruces, NM, USA
Vehicle will randomly shut off while in motion. This happened today 7/26/18 and 2 other times this past month. No check engine lights or other warnings. After shutting off nothing on the vehicle works not even hazard lamps.
- Havre De Grace, MD, USA
My Jeep in currently being serviced for the third time, same problem. My Jeep will stop on the highway, at highway speeds, transmission goes to neutral, engine idles. You stop the car, shift to park and turn the engine off, then you can start it up, all the dash board lights are lit and when you shift to drive it bangs. This same scenario has happened over 20 times.
- Arnold, MD, USA
While driving my 2014 Jeep Cherokee just shut down. After jumping the battery as soon as we took the cables off the car shut off again. My vehicle was in motion on a city street
- Visalia, CA, USA
When slowing down not coming to a full stop then accelerating my car does not want to move. There is an extreme hesitation, and then boom ~ the car jerks and finally goes. This has been happening for years now. I have had all the software updates ~ it is no better.
- Danvers, MA, USA
Engine code P0520. My repair shop said this is a very common 2014 Jeep issue. My sensor says there is no oil pressure, however, my cars oil pressure is fine. Car drives fine other than the engine light on.
- Danvers, MA, USA
The vehicle just stops with no warning while I am driving! the first time was on the NJ turnpike doing 70 mph in the left lane. Started it back up and it did the same thing about 30 minutes later. Took it to Jeep service and they said it was a loose wire. Seemed ok for a few months and then it happened again. Jeep replaced the transmission module. Drove it another few months - happened again and this time they replaced the computer system. This is a very dangerous problem and I was petrified to drive the vehicle. When I complained to Chrysler, all they could do was offer me a cdi code which is a tiny discount on a new Chrysler vehicle. I finally just traded the car in and purchased another vehicle but I lost a lot of money in doing so. This situation is very dangerous and I could have been killed in this vehicle. Let me repeat, this has happened 4 times so below, when you ask "when did this happen" - I am using the date of the last incident.
- Ronkonkoma, NY, USA
When parking my car and driving into the space suddenly I had an engine surge. It happened so suddenly. I tried to park it yet again and the same thing happened. This time I received damage to my vehicle when it was stopped by a large light pole. I called triple a and had it brought to the dealership. They put new brakes on the car. I felt secure. The third time I was slowing down due to vehicles in front of me. Suddenly the car surged again. I pulled out of my lane quickly so I would not hit the cars in front of me. Now I was in the oncoming lane. I saw a car horizontal to my car. Brakes did nothing to stop me. I hit her car. It happened so fast. Luckily, the passenger was shaken up and taken to the hospital. This happened on a city St. The vehicle was in the process of turning into the library when the accident happened.
- Canton, MA, USA
The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the check engine indicator illuminated. The vehicle was taken to jeff wyler automotive family (401 milford pkwy a, milford, oh 45150) where it was diagnosed that the oil sensor failed. The vehicle was repaired. The manufacturer was notified and stated that there was no recall for the failure. The failure mileage was 1,800. The VIN was not available.
- Cincinnati, OH, USA
After filling up vehicle with gas (2 separate occurrences), the vehicle will cut-off while driving for 1-2 blocks. A prompt on the dashboard would state "place gear into park" and a restart of vehicle would be necessary. First occurrence happen in 2/19/2018 and 3/28/2018. When first occurrence happened, the vehicle was dropped off at dealership and was instructed by service department the vehicle needed to be "flashed or reprogrammed" to resolve issue. Since then, the second occurrence happened recently 3/28/2018 and it needed to be towed to dealership for another inspection/diagnostic. It was then mentioned by service department, the reason for cut-off issue. The vehicle was low on oil (1 quart less). Major concern with vehicle not being trusted worthy while driving and possible accident may happen because of issue. Also being told 2 different reasons why issue happened.
- Utica, NY, USA
The contact owns a 2014 Jeep Cherokee. While driving approximately 55 mph and approaching a red light, the check engine warning indicator illuminated and the vehicle stalled. The contact shifted into park and attempted to restart the vehicle. After five times, the vehicle restarted and then stalled again. The contact stated that the failure occurred every time the oil was low. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was taken to an independent mechanic who determined that the vehicle was consuming a lot more oil than normal. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 80,000.
- Buda, TX, USA
- Dallas, TX, USA