10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
27,783 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #158

Apr 112021

Cherokee

  • miles
I was driving on the highway approximately 60mph, suddenly the service 4wd light appears. I took it to a Jeep dealership service center and diagnose and needed a 2 speed transfer case unit. It was replaced costing a little under $3000. The problem was not fixed and garage said it was misdiagnosed and still doesn-??t know what-??s wrong. Now the vehicle stalls while I-??m driving and will not start immediately. I-??m afraid this is going to cause an accident! Also it will have a sudden acceleration or a delayed acceleration while driving or when moving from a complete stop. This is very scary!

- Scranton , PA, USA

problem #157

Oct 212021

Cherokee

  • miles
The vehicle shaking stop it by itself and acceleration stars slow takes longer for second gear then pushes back and forth as it-??s getting fast or to a stop

- Kansas City , KS, USA

problem #156

Oct 222021

Cherokee

  • miles
Car shifts before 3rd gear

- Buffalo , NY, USA

problem #155

Sep 222021

Cherokee

  • miles
While driving the vehicle on September 22, 2021, the 4 wheel drive light flashed on then stopped, and then began to flash consistently. The vehicle began to shift out of gear on its own accord and lose speed without warning while driving on the interstate. The vehicle was taken directly to Landmark Jeep on September 22, 2021. The dealer diagnosed a Faulty PTU in the transfer case, due to a computer glitch. I was told that they could not fix the glitch without replacing the whole unit at a cost of $4,100. I was told that my jeep was not under your recall. Jeeps of the same year that have this fault are currently covered under recall NHTSA 20V343 and NHTSA 20E037. My VIN has the same exact safety issue and your recall should be expanded to include all affected vehicles. My vehicle is available for inspection.

- Atlanta, GA, USA

problem #154

Sep 112021

Cherokee

  • miles
My daughter was driving and the parking brake automatically came on and locked up the wheels and caused her to run off the road and hit a mail box and slide into a ditch

- Galivants Ferry, SC, USA

problem #153

Mar 122021

Cherokee

  • 20 miles
Vehicle goes to natural or won't shift very dangerous happen on highway then computer says to service transmission. Have to come to complete stop set to park to reingage drive has happen more than 10 times not driving vehicle too dangerous have had towed 3 times

- Port Hueneme, CA, USA

problem #152

Feb 202021

Cherokee

  • 83 miles
Service shift it been come on my speed are jumping car speed by it self and the dealership fail to fix my problem now it unsave to drive like this whith my family

- Pittsburgh, PA, USA

problem #151

Jan 162021

Cherokee

  • 120,000 miles
On two different occasions I have been in the process of driving the car down a city street when it has for no known reason shut off and become immediately inoperable. The first incident of this was in June 2020. I had the car towed to a mechanic where they could find nothing wrong. They changed the oil and replaced the battery but got no indication from the diagnostic report that anything was wrong. They suggested I take the vehicle to a mechanic that specializes in electronic issues. They found an issue in the steering column that they said may have been the problem. I had it repaired and thought it was fixed. This past Saturday (1/16/21) I was in the process of driving the vehicle down a city street when again, with no warning, the engine shut off. I had the car towed to a mechanic again and again, they can find nothing diagnostically wrong with the vehicle. I have documentation for these issues but it is in the glove compartment of the vehicle and it is at the mechanics. I can provide if needed.

- Brentwood, TN, USA

problem #150

Dec 112020

Cherokee

  • 50,000 miles
While either slowing to a stop or accelerating from a stop, the vehicle "jerks", or "lunges". though I apply the pedals smoothly (gradually), the car moves as if I were pumping the brake at ~1 second intervals. Because the car is in drive and my foot is not on the brake, this causes drivers behind me to get awfully close (as my brake lights do not signal that I am stopping). This happens chronically (>1X /week).

- Honolulu, HI, USA

problem #149

Oct 162020

Cherokee

  • 65,000 miles
As I am driving the vehicle suddenly loses power and stops. The vehicle tugs and pulls back as I am driving and then loses power and indicates me to shift to park. On some occasion's the vehicle completely stops in the middle of the road.

- Hampton, GA, USA

problem #148

Sep 252020

Cherokee

  • miles
My fiance and I were involved in a car accident with a parked rv my fiance was driving towards the traffic light when out of no where the car shifted going forward and causing us to crash against the

- North Hollywood, CA, USA

problem #147

Aug 052020

Cherokee

  • 55,460 miles
The vehicle keeps getting stuck in a gear then dropping into neutral while driving. Its very dangerous

- Glens Falls, NY, USA

problem #146

Jul 022020

Cherokee 4-cyl

  • 99,888 miles
Transmission issues!! not shifting gears correctly. Engine light comes on and off weekly

- Goldsboro, NC, USA

problem #145

Jul 082020

Cherokee 6-cyl

  • 70,000 miles
If I park uphill or go up a hill transmission service light comes on and car feels like it is in neutral and doesnt move forward..it happens mostly when I am at a stand-still, .like at a red light even in a flat surface

- North Huntingdon, PA, USA

problem #144

Feb 142020

Cherokee 6-cyl

  • 95,000 miles
I took my vehicle in on February 14, 2020 for a software update to hopefully fix the hesitation I experience when trying to accelerate followed by a slight jolt. The update has made this issue worse, so bad that I have neck pain, scared to pull out with traffic, has caused my wheels to peel out multiple times, and have a hard time accelerating when I come to a complete stop or merging on the freeway. The jolt that happens makes everyone in my vehicle jolt forward and cause the seat belts to lock up. I am to the point I do not feel comfortable having my kids in the car because of how often my car loses power to accelerate or gets locked in a lower gear. This issue happens when driving and trying to speed up, or when your at a complete stop and trying to go at the green light or stop sign.

- San Tan Valley, AZ, USA

problem #143

Jun 122020

Cherokee 6-cyl

  • 48,000 miles
I was driving. Vehicle suddenly stopped moving and gave message that it could not shift until it had stopped. I still had it in drive. It did not move. Finally it did, but I was stuck in the road for a couple of minutes.

- Antioch, TN, USA

problem #142

May 272020

Cherokee 4-cyl

  • 59,000 miles
Vehicle loss of motive power while driving on the road. Very scary and dangerous! received message on dash: 'shift to P then desired gear'. the vehicle was already in drive. I believe this is due to an ongoing manufacture defect S55.

- Culver City, CA, USA

problem #141

May 212020

Cherokee 6-cyl

  • miles
I have had multiple issues regarding the transmission in this Jeep Cherokee. It fails to move forward after a stop while pressing the accelerator then at about 3.5 RPM takes off and I have had this issue from the beginning. We have done multiple recalls and still there are hard shifting issues and now the ptu has failed.

- Renton, WA, USA

problem #140

Mar 252020

Cherokee

  • 87,899 miles
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.

- Lubbock, TX, USA

problem #139

Mar 242020

Cherokee

  • 87,890 miles
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.

- Lubbock, TX, USA

Read the next 20 complaints »