10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 27,783 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter light suddenly turned on when driving on a city street, with all shifter lights on. Pulled over and restarted engine, the light is gone.
- Mountain View, CA, USA
I was driving on the freeway going 70 mph my car started beeping and said service transmission. Restart in park with vehicle speed at zero. Once is gave me that message it was as if my car went into neutral and it wouldn't let me speed up or anything no matter how much I pushed on the gas. I was in the middle lane and my speed kept decreasing and I almost got hit 3 times trying to get over to restart my car. Once I finally got over I had to turn my car off and restart it. I have had this happen more than once and I'm terrified I'm going to be in a horrible accident.
- Mesquite, TX, USA
As I am driving the service shifter flashes on dashboard, call dealer they never heard of it. Put car in park turn engine off and waited. Turn car on message disappears car runs but it still has a jerk when trying to shift into gear and not picking up speed but RPM show 3 and 4.
- Easton, PA, USA
Within two minutes of starting the vehicle and driving it on the road, the vehicle was stall mid-traffic and become inoperable. The battery light then comes on with an error on screen with something to the effect of, "car must be in park in order to shift." Turning the key does nothing until 3 minutes of causing a traffic hazard when the engine finally turns over. Also the transmission has rough shifts at slow speeds causing the vehicle to suddenly jerk forward as if the gas was aggressively pushed down. This jerkiness to the transmission and speed has almost caused me to hit parked vehicles when trying to park the vehicle in a parking lot area.
- Corona, CA, USA
Was driving home last Saturday night. 10-26-19, all of the sudden antilock light warning appeared, parking brake warning, 4X4 system. Traction control, and service transmission warning. I pulled over, shut vehicle off, once restarted it was all off, then I drove about 10 miles up.the road. It came on again all lights and warnings, when your driving between 40-55 mph, it seems to accelerate and then decelerate. As if someone was giving it gas and then letting off of the pedal, is how I can describe it. I started it on today 10-28-19, it's still driving the same way with all warning lights on. Code reader doesn't show anything wrong with it. Vehicle has 61,640 miles on it. 2.4L, 9 speed transmission.
- Holton, MI, USA
Recall number 16V-529 has not been remedied for 3 years, and I've experienced numerous issues because of it. Jeep will not look at it for free despite the fact that I'm affected by this warranty. My car shifts into neutral while driving frequently, and it's unacceptable that there has not been a fix for this yet.
- San Antonio, TX, USA
I have a 2014 Jeep Cherokee latitude and today all of the lights were on on my shifter, it also was propelling it self forward while I had the break down it did three times while in the middle of the highway. Yesterday I submitted a different complaint about the power train acting up. Today the power train began to act up again while in the highway. It wasn't shifting and felt as if it was driving in neutral but at a very low speed while the RPM moved up and the speed didn't move at all. This is a serious safety concern especially considering that I am not the only one having issues.
- Willimantic, CT, USA
Service transmission light came on while driving and lost power to the engine. Could not accelerate. Had to pull the car off the road. Will not reset itself. The car is undriveable. 2014 Jeep Cherokee
- Larkspur, CO, USA
I have a 2014 Jeep Cherokee with 71K miles. For more than 6 months I have noticed that the car takes a lot of effort to speed, and when it does the RPM is so high and it feels that the engine is going to burn out. It is like the gears are stucked. I took it to the dealer and they said that everything was good, except my engine mounts. I changed that; however, the problems continues. 5 days ago I had the service shifter message come up on my screen. It highlighted all my gears lights red and the screen was locked to service shifter. They said that everything was fine, but obviously the car have some issues with the transmission.
- Denver, CO, USA
Transmission slips, causing excessive rpms, abrupt and jolting shifts, and sudden variations in rpms. This has been an issue with the vehicle for several years. Have tired multiple times going to dealer to have the issue solved, but have only been given new updates which have failed to solve the problem.
- Elizabethtown, PA, USA
When driving my car, the transmission rough shifts unexpectedly causing a jerking movement, very scary to drive when this happens.
- Leominster, MA, USA
My problem started about two weeks ago when I went to put my car into reverse from park after having just started it and it drove forward instead of backwards. I had to put it back into park then back into reverse before it would go backwards (no I was not on a hill I was flat, the car was acting as though it was in drive instead of reverse). Then it progressed to I went to change from park to drive and the engine just reved when the gas was pressed (acting as though it was in neutral) and I yet again had to put it back into park and turn it off to get it to go into the right gear. Then it progressed to my battery not working properly and my car not wanting to start up right away. And it got even worse to the point my car now says I need service on the shifter. I have had this car for 9 months and I drive it 10 miles a day (to and from work combined) 5 days a week and hardly ever anymore than that. I had never had any problems with it before this week and now all these problems are popping up at once.
- Morgantown, WV, USA
My Jeep will jump forward uncontrollably while moving between 9-13 mph. When it happens, it sounds like a bomb going off in the transmission slamming gears down. This happens regularly and can not be controlled. Often times this will happen with the shift lights are all red and you can not tell what gear you are in. I've had this shift module replaced multiple times and on the way home from the dealer will jump again.
- Waterford, MI, USA
Ok I have a 2014 Jeep Cherokee limited with front wheel drive. Only has under 54000 miles on it I am experiencing transmission problems especially in reverse it's extremely loud and rumbles constant while in reverse. Also while in drive once moveing it bucks but eventually starts to go away after a lil while. But I also loose power I'll have to put the pedal to the floor the accelerator and I move extremely slowly then it will eventually kick in and have a very hard time going up large hills all hills really and it struggles to get up it like has a lot of lack of power I've put my Jeep in the shop numerous times and have had major work done to it. One of them that was costly was the car would not read that it was in park so I couldn't shut the car off I love the Jeep product but I hate this one it needs to be recalled. Thanks
- Salem, MA, USA
My horn will not work at all nor the cruise control is not working at all as well. So is all of the controls on the steering wheel. Also a low headlight went out and I may have a stuck clutch problem as well. I need all of this for my safety, my passengers, and my vehicle safely as well. I am requesting a recall so these matters can be straighten out as soon as possible. I don't know what's going to happen the next day, but I need these situations fixed as much as I can.
- Bronx, NY, USA
The contact owns a 2014 Jeep Cherokee. While driving 65 mph with the cruise control activated, the vehicle accelerated on its own. The contact stated that the failure also occurred when the vehicle was parked. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The contact stated that the engine check warning indicator was illuminated. The vehicle was taken to an independent mechanic and landmark Dodge Chrysler Jeep Ram (located at 1900 S noland rd, independence, mo 64055, (816) 836-0100) where it was waiting to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 106,399.
- Blue Springs, MO, USA
My vehicle was engaged in active use of cruise control, I had brand new tires, and something happened to the vehicle to where it caused an unsafe push of acceleration and the car lost traction on the road. The vehicle ended up rolling 125 feet off a small drop into a river. None of the airbags deployed despite having 13 points of impact. I had to extricate myself from the submerging vehicle. I the roads were paved with gravel on either side. I was traveling at 55mph, and following the curve of the road.
- Portland, OR, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle failed to accelerate over 20 mph. An independent mechanic stated that while running a test, a code came up indicating that the accelerator pedal assembly malfunctioned. The contact called breeden Dodge Chrysler Jeep Ram (5900 us-71 bus, fort smith, ar 72908 (479) 646-473) and informed the contact that the VIN was not included in any recalls. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 56,444.
- Greenwood, AR, USA
While accelerating on the highway, my vehicle engaged in to park. My vehicle wouldn't do anything but slow down to a roll. I was able to brake, but the vehicle became idle.
- Yardley, PA, USA
- Charlotte, NC, USA