10.0
really awful- Crashes / Fires:
- 5 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 33,178 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While descending down a hill with a moderate slope, I applied light braking to slow my 2014 Jeep Cherokee slightly. During the light braking, the vehicle suddenly shifted into a lower gear and the engine RPM increased from approximately 1500 RPM to 3000 RPM. This would seem to be normal, except that rather than slowing the vehicle down, the lower gear actually caused it to speed up, which then required more braking. This has happened several times, fortunately, the road conditions were good. If this should occur during wet or icy road conditions, there is a good chance the vehicle will skid. The transmission has also slipped during acceleration, which can also create safety hazards, as well as future quality issues. Fca has had many issues with the transmissions in their new Jeep Cherokee, but do not appear willing to find a serious solution to a serious problem. Please consider forcing a recall on the 2014 Jeep Cherokee, before serious safety issues begin to occur.
- Honey Grove, PA, USA
2014 Jeep Cherokee.on thruway passed tractor trailer and moved into right lane digital reads 0. message display something about not being able to shift while in motion. Shifter 'd" still lit red. Pulled over to a stop. Had to shut off and restart. June 2 on thruway in left lane. Digital reads 0. same message as above plus '4WD is unavailable' shifter 'd" is still lit and 4WD is in "auto". just 2 hours ago pulling into my driveway. Digital reads 0. same two messages. Now shifter "D" is flashing 4WD lit in "auto". first 2 times they tell me they can't find problem. No codes they say and can't duplicate when they drive it around the block.can't wait to hear what they say tomorrow. Car has needed 5/6 updates since I brought it home March 2014.one of the updates was after the first incident. Something called a 'snap ring'.I just had it in for oil change a month before.I also had an oils change a month before the second incident. They said no updates that day but it needed 4 when I brought it in after last weeks incident.all 3 times the electrical was still on.nice to know I can die in a firey crash but still listen to tunes. I hope you can help. What an I supposed to do?
- Clinton, NY, USA
Driving home, the car suddenly shifted from drive to neutral. Alarm sounded and a message of shift to park and restart. Engine light came on dash display. The engine continue to run, but there was no power to the transmission. We coasted off the road. I put the car in park and it restarted. After a few seconds the transmission re-engaged. We were near the dealer where we purchased the car. They gave us a loaner and kept the car. We were advised there was a recall on transmission module and powertrain module. We picked our car up from the dealer and it seemed fine. But on 5/20/15 we experienced the same problem. The dealer said they reprogrammed the electronics and road tested the car and all was well. On 6/4/15 we had the same failure. We just missed having another vehicle run into us since the car just stopped it's forward progress. The dealer has the car now. The said they have no idea at this time (3:00 pm) what the problem could be. The first two failures weren't bad because we were the only vehicle on the road. The third failure nearly caused an accident. I just spoke with the service department. They said the vehicle had failed during a test drive, but they cannot isolate the failure at this time.
- Vero Beach, FL, USA
On 3/17/2015 I took my vehicle to local Jeep dealer for 2 separate recalls- one for the airbag and one for the transmission. I had not had any problems with the vehicle but had received a notice in the mail advising me of the recalls. At that time an electronic transmission "upgrade" was made. When I left the service the transmission was "missing" and when I called the service dept I was advised that it may take a few days for it to normalize. I took the vehicle back on 3/26 and the service dept manually reprogrammed the transmission. This still did not fix the problem and I took the vehicle back on 4/14 and they tried another fix which did not fix the problem. I then took the vehicle back on 5/5 and the service dept contacted Jeep and was advised that they were working on developing a new software but that it may be a few months before this was available. I was advised to take the vehicle home and they would contact me. The vehicle transmission completely stalls on an incline and almost completely comes to a stop. The vehicle also skips gears when trying to press the gas at times. I was advised that this had happened to other Jeep vehicles when the "upgrade" was done but that the program to fix it was still being worked on and it may be some time. This is a safety concern as we almost got rear-ended several times because the transmission missed gears and would not go. The other safety concern is the almost complete stall on an incline. This vehicle is made to climb rocks and go in different weather conditions and this could cause a major accident.
- Jeffersonville, KY, USA
Upon acceleration from full stop my Jeep made a loud clunking sound from the rear of the vehicle which felt like something was jammed in the axle. Had the vehicle towed to courtesy motors in danville, il and they replaced the rear differential. They refused to provide a loaner although it took 4 days to repair. When I picked it up on 5/26 the same issue was still present. I was told to "baby it" on my 4 hour drive home and take it to my dealer. My dealer identified the 2nd issue as the power transfer unit which is being replaced as well. My dealer gave me a loaner but 13 days in the shop to replace such items on a vehicle less than a year old is seriously concerning!
- Fox Lake, IL, USA
2014 Jeep Cherokee Wrangler 2.4L 4WD. Vehicle shuts down completely during driving operation. This has happened off and on since last fall (2014). Happens multiple times during commute, including when engine is first warming up and when vehicle has travelled for some distance. Some days it does not occur at all. Engine temperature seems to have no relation to incidents. Speed has no relation as it has occurred at 5mph up to 65mph. Ambient temperature has no relationship as the temp has varied from 0 to 80 degrees F. took to Chrysler dealership shop on 12/30/14 - Chrysler dealership shop did not find cause but did update BCM based on tsb. Problem continues to occur. 5/20/15 - 2015 Jeep Cherokee back in shop for same issue.
- Hockessin, DE, USA
I bought this Jeep at crown Chrysler Jeep in chattanooga, tn. My transmission keeps having problems. The car shakes roughly when shifting. I brought the car several times to the dealership and ask for advice. The dealer says there is not fix for the problem.yet, Jeep continues selling the car to customers. I have contacted Fiat/Jeep/Chrysler and they seem not to care on the problem and continue saying they are working to fix problem. Please help, force this people to make it right.
- Chattanooga, TN, USA
Recall P37. We have brought our vehicle into the dealer, stew hansen Dodge on hickman ave in clive, Iowa in December 2014 and was told it would take 2 weeks to order the parts to fix the rear shocks because after inspecting the vehicle they determined that it would need to be replaced. We never received a call from them about the issue. We contacted them again and took it in today, May 15, 2015 to get it fixed and they never fixed it again but wrote on the sheet they ordered the parts but never told us they failed to complete the recall. This location refuses to fix out vehicle.
- Grimes, IA, USA
The transmission is late to put into gear. It is a very hard and late shift. When coming to a stop the vehicle will not go after stop, almost like puts itself into neutral and with enough gas will pop back into drive. Has happened many times when coming out into traffic making it very unsafe and nearly causing accidents.
- Shaker Heights, OH, USA
- Green Brook, NJ, USA