10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
32,339 miles

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« Read the previous 20 complaints

problem #37

Nov 302015

Cherokee

  • 7 miles
When driving at least once a week, the car will suddenly loose speed and will drop into low gear. A service note comes on the screen stating, "service transmission" and "service park brake." I am unable to have any control of the speed of the car. I have to turn the car off and turn the car off several times, until the transmission allows to switch speeds/gears. At first, when trying to accelerate the car will just drop out and not allow me to move forward. I feel extremely unsafe driving my vehicle especially when this happens on the highway in the middle of traffic. It has happened to me when going anywhere from 25 mph to 78 mph. I have taken it to the dealer where I bought it, and they seemed to find nothing wrong with the vehicle. I took my car to another dealer in another state, and they were still unsuccessful with finding out what is wrong with the vehicle. Again, I feel completely unsafe when driving and I am just waiting to cause an accident or someone to rear end me because of the drastic lose in speed.

- Jersey City, NJ, USA

problem #36

Nov 182015

Cherokee

  • 8,000 miles
Vehicle becomes unstable and shakes violently when it is being towed behind my moterhome with a towbar. The tow bar has been damaged twice and car almost departed from the tow vehicle at highway speeds. Chech engine light comes on.the only way to stop shaking is to come to a complete stop. You can see a video of a similar Jeep on youtube at " 2014 Jeep Cherokee shaking"

- Santa Rosa, CA, USA

problem #35

Nov 192015

Cherokee

  • miles
I received notice of recalls, numbers R27 and R39. Bakersfield Jeep states that they have no parts to repair the defects and there I no timetable for getting such parts.

- Bakersfield, CA, USA

problem #34

Aug 062015

Cherokee

  • 26,000 miles
I had my dealership due the R-40 update for my uconnect system. Ever since that update over 2 months ago I have been unable to use my navigation. It says that navigation is being updated. I get told from my dealership that Chrysler is working on it and has been since it happened but yet there is nothing else about this on any website?

- Round Mountain, NV, USA

problem #33

Oct 302015

Cherokee

  • 18,000 miles
There is weather stripping on the rear lift hatch between the spoiler and the lift hatch that is coming unglued. This is a new vehicle and the trim should not be coming off. Also, the rubber trim on the rear riverside door/wheel is coming off.

- Austin, TX, USA

problem #32

Jan 082014

Cherokee

  • miles
My Jeep Cherokee developed an obvious smell in the spring or 2015. I did not smell the mold problem until this point, and the Jeep smelled during the first 10 minutes of running the A/C, and then the odor would dissipate. The dealer could not smell the odor, and they sprayed a deodorizer in the interior vents. After the dealer sprayed the deodorizer, the smell coming from the vents was unbearable. I couldn't breathe. I took the Jeep back for the second time, and the service person advised that he had never smelled anything so bad, and that he called Chrysler, and Chrysler was aware of the problem and it was mold. He said that Chrysler was sending a kit to clean the A/C with chemicals. During the time that I drove this Jeep, I became very ill, all symptoms that are consistent with mold exposure.

- Akron, OH, USA

problem #31

Oct 182015

Cherokee

  • 14,000 miles
On 10/18/2015, while flat towing my 2014 Jeep Cherokee at approximately 60 mph on I-5 near san clemente, ca behind our rv, we suddenly experienced a violent side to side swerving sensation. While working to control the rv, I viewed via the rear camera, the Cherokee rocking side to side, violently shaking the rv. The 2014 Jeep Cherokee is specifically designed to be flat towed behind the rv, and was connected to the rv with a blue-ox towing system. I had previously towed the Jeep Cherokee approximately 14,000 miles prior to this event with no problems. The violent swaying continued through the braking process, and did not cease until the vehicle came to a complete stop. After stopping on I-5, a preliminary investigation did not identify an obvious cause such as a flat/soft tire on the rv or Jeep, loose or damaged tow bar. I slowly exited the interstate and parked in a safe location for a closer inspection. Turning the Jeep's ignition to "on" without starting, I noticed my check engine light and electronic stabilitycontrol light were illuminated. After checking various rv forums, I discovered that others with 2014 Jeep Cherokee had experienced the same issue which seems to resolve itself after stopping the vehicle. I continued on my journey without any additional problems and the warning lights on my dash reset within a day or so. It appears to be a unique problem to 2014 Jeep Cherokee according to various rv forums. My 2014 Jeep Cherokee is equipped with the active drive II transmission specifically designed for flat towing behind my rv.

- Mooers, NY, USA

problem #30

Jul 282015

Cherokee

  • 33,349 miles
On Tuesday, July 28, 2015 12:12pm on interstate 91-S at 65mph in the middle travel lane, I was surrounded by multiple tractor-trailers. My dashboard suddenly lit up like a christmas tree. I immediately attempted to get to safety. The car's speed dropped dramatically without warning, even when I applied the gas. At least two tractor-trailers just missed hitting me. I narrowly managed to get to the right side of the highway. On Friday, July 31, 2015, executive Jeep reassured me that the vehicle was repaired and safe to drive. I expressed my concern about it being safe; the service advisor re-assured me that it was. On Monday, August 3, 2015, just 7 days after the vehicle failed me, I was en route to work on 91-N I was traveling in the middle lane surrounded by multiple vehicles. Again, the dashboard lit up like a christmas tree. I was almost hit by other vehicles while trying to make my way to the right side of the highway. The car's speed dropped dramatically without warning, even when I applied the gas. For the second time in one week, the vehicle failed in the same manner and I narrowly managed to get to the breakdown lane. Chrysler insists that this vehicle is safe to drive. This is the third Jeep Cherokee in Connecticut that I am personally aware of that has the same defect; this is unacceptable. I purchased a new Jeep to be safe; my experience with Jeep has been far from that. I am stuck paying of an unsafe vehicle. Narrowly avoiding being killed twice in this vehicle is enough for me.

- Branford, CT, USA

problem #29

Jun 012015

Cherokee

  • 12,000 miles
When going from a stopped or slow speed to a quicker speed the Jeep does not respond. It stalls, sometimes in the middle of a road, then will suddenly kick very hard and finally get going. The ca does this if I am merging onto a highway, going on a green light, or pulling into traffic (turning left or right). The way it is acting it is extremely likely that I will be hit. This has been happening for several months. I have take to two different dealerships and told two different things. One saying there was a software update they did that should take care of it, would not explain the update to me. The other saying they could not replicate the problem and everything seems to be operating fine and that this is just the "new 9 gear transmission deciding on a gear"

- Virginia Beach, VA, USA

problem #28

Sep 302015

Cherokee

  • 18,000 miles
I flat tow this vehicle behind a motor home all in accordance with Jeep specs. Jeeps have been a popular vehicle for towing for many years. While towing the vehicle will, without warning, begin lunching side to side violently. It is so violent that it starts the entire 27,000 pound motor home rocking side to side. Watching in the rear camera it appears that the wheels are turning from side to side and that the Jeep is trying to roll over. Because of the safety and fear of mechanical damage I have stopped towing this vehicle. Talking in the rv community I have found that this is a consistent problem with Jeep Cherokee's manufactured since 2014. The problem occurs at different speeds and with different manufacturer tow bars. There is a video posted on youtube where you can see exactly how violent and dangerous this is - https://youtu.be/0ntdckriasw. This has happened to me on 4 occasions. The last one is shown below on this form happened while towing at 60mph and I refused to tow the car on the return trip. The Jeep in the youtube video is being towed at 25-30mph. Coming to a complete stop is the only way to stop the lurching. I view this as a very hazardous condition and believe a smaller, lighter rv could be turned over by this very possibly causing serious injury.

- Indian Land, SC, USA

problem #27

Jun 232015

Cherokee

  • 12,513 miles
The day after we bought the Jeep the check engine light came on, took back to dealer they reset system. I took in couple months having the Jeep for shifting hard, stalling and not much power up hills. They often told me when taking it to dealer they can't duplicate my problem. After taking in to dealer several times on 5/08/2015 they finally replaced my transmission, it had died on me at a busy intersection wouldnt shift and check engine light on. When got my Jeep back still had the same problems and airconditioner was'nt working properly. So as of now my Jeep back at the dealer for accelerating on its own, stalling, no power, shifting hard and dead gas pedal at times while driving. I have talked with the service manager today and he says they can't fix it if shows no code or he can't duplicate the problem. Thats the story I get when taking it to the shop. I have tried to get them to buy it back and haven't gotten anywhere with that as of right now. I feel that this Jeep is so dangerous that I don't wana drive it anymore.

- Villa Rica, GA, USA

problem #26

Mar 092015

Cherokee

  • 16,722 miles
While driving my car through an intersection, while pressing the gas, the car's transmission acted like it was in neutral. This was disturbing because at the time I needed power. The car did this 3 times. I put the car in for service and without an engine light on there was nothing they would do. 6 months later Jeep realized that it needed a new transmission. They replaced the transmission and now every time I come to a stop the car jerks. It feels completely unsafe and this car scares me. I have a family of 5 and I am now subjecting all of us to a potential unsafe situation. I informed the service department with no response (to date). I will keep trying, but they say they drove it 22 miles and it was fine. It is not fine. It is scary and negligent. They have admitted that there are many transmission problems and that they're working on them. The car is a year old and has never felt quite right.

- San Marcos, CA, USA

problem #25

Aug 272015

Cherokee

  • 24,903 miles
Several times while I was driving the digital dash display went blank, red "battery" indicator came on, "no bus" fault message appeared, the headlights went off, the turn signal did not work, radio did not work, door locks would not work (lock/unlock). The safety issue is to lose function of headlights and turn signal while driving. Also if a crash were to occur, I may not be able to exit my vehicle in an emergency, due to not being able to unlock my doors. Between August 27, 2015 and September 14, 2015 this occurred four (4) separate times. The vehicle was turned in for service each time this occurred. The problem is intermittent, during driving it can come and go. Service department at authorized Jeep dealer stated that they do not have any instrumentation to troubleshoot can bus and they can not duplicate the issue. I would pull over into a safe area and take photos of the dash showing the faults. Service department can only reset faults as displayed on a tablet when plugged into the vehicle. Again dealer has no tools to look up bus problems, electrical contact issue, etc.

- Warren, MI, USA

problem #24

Jul 142014

Cherokee

  • 200 miles
Vehicle shifts from park into reverse without anyone touching the shift lever. Vehicle also changes gears occasionally when driving, e.g., shifts from reverse to drive when backing up, or reverse to neutral. Reported to dealer immediately in July 2014 (not aware of problem) and Chrysler on 9/29/14 and again 9/9/15. We are now vigilant when shifting gears and before initial acceleration. Once moving, the Jeep stays in the gear selected, e.g., hasn't shifted out of drive while driving down the road. The shift problem is a progression downward, I.e., park to reverse, reverse to neutral, reverse to drive. Unfortunately my wife had another and potentially serious incident this weekend when she parked on level ground, placed the Jeep in park, left the engine running, got out of the Jeep (briefly to check on something), then the vehicle shifted into reverse and started backwards. My wife had to run and jump into the moving Jeep to stop it. On this occasion, she wasn't even in the Jeep and there were no passengers, so no one touched the shift lever. There was a significant pause (I.e., time to get out of the Jeep and start to walk away) before the Jeep changed gears. On the occasions when the Jeep shifts from reverse to drive, we have been fortunate that no person or object was close to the front of the Jeep and the driver was alert and able to stop within the first few feet; we will not always be so lucky. Other manifestation of this shifting problem is when shifted to reverse, we watch the indicator say reverse then, after a noticeable pause with no one touching the gear lever, the Jeep will shift into neutral or continue into drive. Knowing that this is a problem, we watch the shift sequence closely and catch this "slipping out of gear selected" problem to avoid an accident. Is this a drive by wire electrical problem?

- Edgewater, MD, USA

problem #23

Sep 042015

Cherokee

  • 15,000 miles
I was driving down the highway. When I heard a loud gunshot noise and glass everywhere. I looked up and noticed it was my sunroof. There was no cars in front of me. Because the first thing I thought maybe a rock hit it. But as I got out and looked and check out the incident sunroof was pushed up. Meaning if the rock cat hit it it would be pushed in towards the vehicle. Since it was pushed up believe me to think the engine may have misfired or some kind pressure was in the vehicle that needed to be released. My truck is now in Jeep being investigated buy Jeep to see if it's something that they are responsible for which they are. But I know they are going to try and put it on my insurance and then we are going to have big problems.

- Riverhead, NY, USA

problem #22

Aug 252015

Cherokee

  • 4,200 miles
I had a roll away incident back around August 25th 2015 I pulled into my driveway and put the car (2014 Jeep Grand Cherokee overland) in park.I turned it off and exited the car. It started rolling forward so I jumped back in the car and put on the brake then moved it backwards a little and exited the car again. Again the car was in park and shut off.as I was walking away from the car it rolled forward again about 8 feet.I know it was in park, when it was not in gear. I got out of the vehicle and it started to roll back on me. I quickly jumped back into the vehicle to stop it without accident, this time. Now I put a block in front of the tire so it wont roll away.I wont park it on a hill.dealer cant seem to find a problem.

- Brooklyn, NY, USA

problem #21

Aug 142015

Cherokee

  • 24,500 miles
The car did not accelerate when peddle was pushed (in heavy traffic) then jumped suddenly to accelerate into oncoming traffic. This vehicle has had complete valve body failure in less than 3,000 miles and numerous updates to the computer because of uneven shifting and acceleration. The latest update seemed to work better for a few weeks and now is worse than previously. The Chrysler dealer (ron carter alvin Texas) refuses to return my calls for service or to set a service date.

- League City, TX, USA

problem #20

Jul 312015

Cherokee

  • 15,000 miles
2014 Jeep Cherokee defective transmision problem - on July 31, 2015 I was stoped at a traffic light. When the traffic in front of me moved I placed my foot on the accelerator; but the car did not move. The car stalled/died while in drive. I noticed that several indicator lights went on the parking brake indicator and what I believe is the slip indicator or stability control indicator. The little green indicator light next to the drive position of the gear shift was also blinking on and off. This was not the first time the vehicle stalled/died while in motion. Several previous times the same thing occurred, once while my wife was driving in traffic and once while backing out of the driveway. During this most recent incident my vehicle was almost struck by other moving traffic. My wife was also almost struck by moving vehicle traffic when the car stalled/died while she was driving it. Prior to these incidents we had trouble with our Jeep Cherokee shifting hard. Recently we learned that since the 2014 Jeep was put onto the market there were reports of similar incidents which has been traced to defective transmission in the 2014 Jeep Cherokee. We were never told about this defect with the transmission when we leased our Cherokee in August 2014 - even though the dealer was obviously well aware of the defect. My wife and I consider this to be a safety problem and it is a miracle that we were not injured in the above incidents.

- Jericho, NY, USA

problem #19

Dec 022013

Cherokee

  • 100 miles
Shifting with the vehicle or accelerating often has unexpected results. Shifting from reverse or park to drive results in lunging forward with increased speed. Shift from reverse to park or park to reverse can experience forward lunging. Pressing the gas, or even attempting rapid speed increase, can result in an unresponsive vehicle - no movement forward, high revs and significant rpms. After several seconds a rapid "catch" occurs and an uncontrolled jerking lunge forward. Vehicle sometimes does not start on first try. Electronic hatch does not work all of the time. Doors do not unlock sometimes by touch electronically.

- Littleton, CO, USA

problem #18

Jul 312014

Cherokee

  • 3,671 miles
After doing my homework and research on a vehicle with #1 safety ratings in its class, I am now in a constant state of fear for the safety of not only myself and my family, but to any other innocent people around me. I travel as little as possible in a vehicle that I am still in debt a very large sum of money on. I took delivery of my 2014 Jeep Cherokee trailhawk, 4X4 on May 28, 2014. The first issue occurred on July 31, 2014 when the vehicle felt as though the engine dropped out into the street of my neighborhood, disabling the vehicle completely; it was not drivable, nor would it shift into neutral in order to get onto the tow truck. (the transmission and emergency braking systems failed) to make an incredibly long story short...I have experienced this same event as well as many others continuously over a 14 month period in regard to failure of my emergency braking system as well as my transmission to include: Jerking so much that my purse flies from seat onto floorboard, jerking that causes my daughter to lunge forward into the back of the front passenger's seat, a stalled vehicle on busy highways and streets on numerous occasions, sudden engagement of emergency brake with the inability to release the brake while stopped at traffic lights; I could go on and on. After a total of 20+ trips to the dealerships for repairs (8-10 of these of which were via tow truck), (3) new transmissions, several repairs and modifications to the emergency braking system...my vehicle is still currently out of commission and not in my possession. I received a call on tues. Of this week from the dealership to inform me that a resolution was made; yet another transmission would be installed in my death trap of a vehicle. (this makes #4) to say that this is clearly the definition of insanity is an understatement. Something drastic needs to be done before people are killed.

- Lakeland, FL, USA

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