10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
33,178 miles

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« Read the previous 20 complaints

problem #50

Jun 282016

Cherokee

  • 68,000 miles
The transmission on this car makes it a death trap. I have experienced: The car not turning on or shutting off on its own (while driving) due to not enough oil in the engine, lunging, delayed acceleration, missing gears when shifting, loud bangs and noises when shifting, indicator lights malfunctioning, the list goes on. I have been to the dealer on numerous occasions (excluding the 6 times for recalls) and they don't even know how to fix these issues. I can't drive this car because I'm scared I'll die I can't sell this car because it has lost all value I can't afford another car right now

- Brooklyn, NY, USA

problem #49

May 232016

Cherokee

  • 90 miles
From the day I purchased my 2014 Jeep Cherokee, it has been shifting roughly. I took it back to the dealership the next business day and said something was wrong with the transmission. The service department did a "relearn, " whatever that means. It did nothing. They said I had to drive it a while so that it would learn my driving behavior. It didn't so I took it back to the dealership again. The dealership did a software update and said to drive it 500 miles before the car's transmission would settle down. Again, no change and I took it back to the dealership. The dealership said nothing could be done but I should drive it now 10,000 miles. After 10,000 miles I took it back to the dealership and they said they could not find anything wrong with it. That is the way it is supposed to run. I've driven many different types of vehicles over my life, from dump trucks to Cadillac and I have never experienced a transmission shifting so roughly or jerking so bad in any of them like it does in the 2014 Jeep Cherokee. This is the first vehicle that I've actually hated to drive and I believe that Chrysler should buy it back. I would be out thousands of dollars is I traded it in.

- Wylie, TX, USA

problem #48

May 122016

Cherokee

  • 0 miles
I purchased a buyback vehicle with 2257 miles on it in November of 2014. At the time, it was disclosed to me the reason for the previous owners return of the vehicle was a fuse (although the paperwork indicates a wiring replacement). I've since had several repairs on this vehicle including a complete transmission replacement, cooling system, several module updates, software updates, and wiper motor replacement. The issues continue, and this vehicle cannot seem to be fixed. The bottom line is this: The vehicle is completely unsafe to drive. When in a stopped position going from park to drive, the car makes a loud boom, or banging sound almost like something fell off or out of the car. It's a recognizable sound that is unmistakable. In addition, while driving, the vehicle has a hard time accelerating, and strains, making another, yet different loud noise. It also is unable to slow down properly, as the RPM gauge fluctuates. There seems to be several issues with this vehicle that has already had its transmission replaced twice. It is clear that this vehicle cannot be fixed. I have since had several module and software updates in addition to the complete transmission being replaced, the issues still continue.

- Foxboro, MA, USA

problem #47

Feb 092016

Cherokee

  • 36,000 miles
While flat towing the Jeep behind our tiffin motor home we experienced severe side to side rocking in the rv. Had to come to a complete stop on interstate. We just received a notice of an addendum to owners manual concerning a wiring kit to be installed. We consider this a real safety issue but Jeep does not. Please advise as we thought the problem was the motor home but it appears to be the Jeep Cherokee.

- White River Junction, VT, USA

problem #46

Sep 232015

Cherokee

  • 28,000 miles
I was parked on a slight hill and put my car in park and it started rolling backwards.

- Goldston, NC, USA

problem #45

Apr 142016

Cherokee

  • 10,000 miles
9 speed transmission slipping 1-3 gears issues does not engage engine revs but car does not go right away 1-3 second delay then lumps forward and burns the tires. I feel unsure pulling out into traffic. Heavy traffic is scary not sure if will take off when needed.

- Lompoc, CA, USA

problem #44

Oct 012015

Cherokee

  • 3,000 miles
Jeep has loss of power between 0-5 mph; 25-35 mph and 55-65 mph. After more than 3 dealership visits and flash module and software updates the vehicle has gotten progressively worse with loss of power and now uneven shifting including jerking when shifting. If you press the gas pedal down there is a delay before the vehicle goes. I have had these issues from the get go 3K miles and now have 8.5K on it with no fixes or end in sight. Fca has had little to no communication with me up to this point and am still waiting on a call back from them.

- El Paso, TX, USA

problem #43

Nov 012015

Cherokee

  • 12,000 miles
I have a full sun roof on my 2014 Cherokee and it makes excessive noise. It sounds like one day it is going to leak after all the excessive possible movement what might be going on above. Just was wondering what you intend to do with that. I have brought up to chris holmes at the dealership in fond du lac, wi; but basically he states to live with it. Very annoying for me and my passengers. So what's the solution? plus last year was the same.

- Fond Du Lac, WI, USA

problem #42

Jan 312016

Cherokee

  • 31,000 miles
Transmission failure while driving. Car failed to accelerate while on a city street, transmission and parking light came on. When car was able to be re-started, loud "clunk" sound occurred when gears shifted. Car had to be towed to dealership. Fear for safety of me and my two children to drive car and have transmission fail and car stall while on the road. After researching and reading similar incidents that have occurred to countless others over a two year period, it is appalling that nothing has been done to warn customers of the deadly dangers of this car or that a recall or buyout has not happened. Many of us are now stuck with these dangerous vehicles with no recourse as of yet.

- Clermont, FL, USA

problem #41

Jan 272016

Cherokee

  • 32,100 miles
Vehicle seems to have transmission problems. It has been at the dealership several times now due to shifting problems and loosing power while on the freeway. The RPM's seem to go very high and then drop to 0 with no warning. Vehicle stalls out and thus far fca has had no resolution. This is a serious safety issue as it can occur while your accelerating to enter the freeway or while passing another vehicle. Also a danger of loosing power at an inconvenient moment and potentially causing a crash from the rear. Problem has been ongoing since December of 2015 with no solution as of the end of January 2016.

- Oklahoma City, OK, USA

problem #40

Jan 162016

Cherokee

  • 16,539 miles
I started my car with push button ignition and it immediately accelerated to 4000 RPM and stayed at that speed for over 20 minutes. During that time, I was unable to turn the car off and could not shift the car. When the engine finally returned to a normal idle speed, I could shift the car but could not accelerate the engine. I would press the gas pedal and nothing happened...the engine remained running at idle. I called to have it towed to the dealer and after it sat for an hour or so, it was able to be driven on to the flatbed truck. The check engine light was on. After 5 days, the service manager called and said that they couldn't find anything wrong with the car. The check engine light was not on and there were no codes indicating a problem. They did nothing to find or address this problem and I'm concerned that it could happen again while I'm driving the car. I am also concerned that the engine could have been damaged by running continually at 4ooo RPM for over 20 minutes.. I would assume that this event was caused by a software problem, so I am confident that it will reoccur. Frnkly, I am afraid to drive this car.

- Calverton, NY, USA

problem #39

Dec 052015

Cherokee

  • 0 miles
In less than a year chysler Jeep has replace transmission, radio, read trunk door handle. Dec 5 2015 car started jerking again like this may -July 2015 and then @3:30pm 12 /5 /15 Cherokee stop in the middle of the intersection of 13 mile & utica. I had my 7yr old in the car and avoided traffic accident pulled over and it suddenly stopped again. Fortunately was able to get home was only five minutes away. Placed complaint to Chrysler they towed the vehicle 12/7/15. However yesterday 12/7/15 @6pm roseville Chrysler Jeep dealership service:(888)409-5930 called to tell me it was my error that Jeep Cherokee stop working because it was "due an oil change in October". I told repair shop my husband and I need to speak to a manager because 1st I received no light signal or notification from this digital display stating I needed an oil change which is provided by 2014 Jeep Cherokee second there is no way the vehicle should have been dry out of oil unless there is leak or something caused oil to dry up. This vehicle is a lemon and is dangerous and all I want is to exchange for another vehicle that is not a Cherokee. July 2015 Chrysler customer care dept. Said my case warranted a vehicle replacement but since roseville Chrysler Jeep have received their money from allay bank they refuse to assist me. This vehicle is dangerous and want to cancel my lease agreement - I pay my $380 lease on time every month I deserve a reliable vehicle from roseville Chrysler Jeep

- Sterling Heights, MI, USA

problem #38

Nov 262015

Cherokee

  • 21,062 miles
Car has been taken in to the dealer numerous of times due to transmission jerkin. In March 2015 the transmission was replaces and the jerking continuous. I have been taking the car in for the transmission jerking but according to the dealer they can't duplicate. As of November 26,2015; the car started to stall while in movement and I have to wait about 10 min for the car to start. So this means that the car stops in the middle of the street and freeways with going traffic and does not turn back on. It happened every day after that. On November 30, 2015; in a matter of 3 block the car stopped 3 times. I took the car to the dealer on December 1, 2015 and as of now they want me to pick up the car because they can not duplicate. To me is a matter of safety. I drive by myself with my 3 kids. I don't understand if they are waiting for something major to happen to me and my kids to do something about it. I have a trip planned for this weekend and honestly I don't even know if it would happen due to the insecurity of the vehicle. I have contacted manufacturing and they are doing nothing about it. Also, a BBB claim was done because of the issues with the transmission and there was nothing done about it either. I and getting ready to do another BBB due to the stalling as well.

- Chula Vista, CA, USA

problem #37

Nov 302015

Cherokee

  • 7 miles
When driving at least once a week, the car will suddenly loose speed and will drop into low gear. A service note comes on the screen stating, "service transmission" and "service park brake." I am unable to have any control of the speed of the car. I have to turn the car off and turn the car off several times, until the transmission allows to switch speeds/gears. At first, when trying to accelerate the car will just drop out and not allow me to move forward. I feel extremely unsafe driving my vehicle especially when this happens on the highway in the middle of traffic. It has happened to me when going anywhere from 25 mph to 78 mph. I have taken it to the dealer where I bought it, and they seemed to find nothing wrong with the vehicle. I took my car to another dealer in another state, and they were still unsuccessful with finding out what is wrong with the vehicle. Again, I feel completely unsafe when driving and I am just waiting to cause an accident or someone to rear end me because of the drastic lose in speed.

- Jersey City, NJ, USA

problem #36

Nov 182015

Cherokee

  • 8,000 miles
Vehicle becomes unstable and shakes violently when it is being towed behind my moterhome with a towbar. The tow bar has been damaged twice and car almost departed from the tow vehicle at highway speeds. Chech engine light comes on.the only way to stop shaking is to come to a complete stop. You can see a video of a similar Jeep on youtube at " 2014 Jeep Cherokee shaking"

- Santa Rosa, CA, USA

problem #35

Nov 192015

Cherokee

  • miles
I received notice of recalls, numbers R27 and R39. Bakersfield Jeep states that they have no parts to repair the defects and there I no timetable for getting such parts.

- Bakersfield, CA, USA

problem #34

Aug 062015

Cherokee

  • 26,000 miles
I had my dealership due the R-40 update for my uconnect system. Ever since that update over 2 months ago I have been unable to use my navigation. It says that navigation is being updated. I get told from my dealership that Chrysler is working on it and has been since it happened but yet there is nothing else about this on any website?

- Round Mountain, NV, USA

problem #33

Oct 302015

Cherokee

  • 18,000 miles
There is weather stripping on the rear lift hatch between the spoiler and the lift hatch that is coming unglued. This is a new vehicle and the trim should not be coming off. Also, the rubber trim on the rear riverside door/wheel is coming off.

- Austin, TX, USA

problem #32

Jan 082014

Cherokee

  • miles
My Jeep Cherokee developed an obvious smell in the spring or 2015. I did not smell the mold problem until this point, and the Jeep smelled during the first 10 minutes of running the A/C, and then the odor would dissipate. The dealer could not smell the odor, and they sprayed a deodorizer in the interior vents. After the dealer sprayed the deodorizer, the smell coming from the vents was unbearable. I couldn't breathe. I took the Jeep back for the second time, and the service person advised that he had never smelled anything so bad, and that he called Chrysler, and Chrysler was aware of the problem and it was mold. He said that Chrysler was sending a kit to clean the A/C with chemicals. During the time that I drove this Jeep, I became very ill, all symptoms that are consistent with mold exposure.

- Akron, OH, USA

problem #31

Oct 182015

Cherokee

  • 14,000 miles
On 10/18/2015, while flat towing my 2014 Jeep Cherokee at approximately 60 mph on I-5 near san clemente, ca behind our rv, we suddenly experienced a violent side to side swerving sensation. While working to control the rv, I viewed via the rear camera, the Cherokee rocking side to side, violently shaking the rv. The 2014 Jeep Cherokee is specifically designed to be flat towed behind the rv, and was connected to the rv with a blue-ox towing system. I had previously towed the Jeep Cherokee approximately 14,000 miles prior to this event with no problems. The violent swaying continued through the braking process, and did not cease until the vehicle came to a complete stop. After stopping on I-5, a preliminary investigation did not identify an obvious cause such as a flat/soft tire on the rv or Jeep, loose or damaged tow bar. I slowly exited the interstate and parked in a safe location for a closer inspection. Turning the Jeep's ignition to "on" without starting, I noticed my check engine light and electronic stabilitycontrol light were illuminated. After checking various rv forums, I discovered that others with 2014 Jeep Cherokee had experienced the same issue which seems to resolve itself after stopping the vehicle. I continued on my journey without any additional problems and the warning lights on my dash reset within a day or so. It appears to be a unique problem to 2014 Jeep Cherokee according to various rv forums. My 2014 Jeep Cherokee is equipped with the active drive II transmission specifically designed for flat towing behind my rv.

- Mooers, NY, USA

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