10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
33,178 miles

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« Read the previous 20 complaints

problem #70

Feb 022015

Cherokee

  • 25,000 miles
Vehicle makes a loud whistling noise when the vehicle starts up, is idle, and when it accelerates vehicle also jerks when it shifts gears.

- Fremont, CA, USA

problem #69

Mar 202017

Cherokee

  • 79,700 miles
While driving in the past week and a half the vehicle has turned off on me 5 times. The first 3 times I was driving on the street luckily I was able to coast to the side 2 of the times, not so lucky the other as I was stuck in a roundabout. The last two times occurred back to back on Sunday March 19, 2017 once I pulled out of my parking spot. I have photos of what happens. Monday March 21, 2017 the transmission light came on. I have not tried to drive it yet, but I will be taking it to the Jeep dealership here in elk grove, ca. I tried to take the pictures as soon as it happened. Vehicle did not turn off the day of the transmission light. Also on Friday March 18, 2017 I was completely locked out of the vehicle, my key fob did not work and I was unable to get into the car. It finally unlocked an hour after I was stuck outside of my gym at 1am in the morning.

- Sacramento, CA, USA

problem #68

Jan 182017

Cherokee

  • 40,000 miles
I started my car to warm it up and in about five minutes time the car was on fire. The vehicle was parked in front of my home. The fire department was called and was able to put it out. Just a few days ago my insurance company told me the cause was due to an electrical malfunction. The car was a complete loss.

- Mount Shasta, CA, USA

problem #67

Jan 032017

Cherokee 4WD 4-cyl

  • 41,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was taken to a dealer for resolution to a recall related to a transaxle wire harness replacement. After the wire harness was replaced, the contact stated that the vehicle stopped accelerating. While driving 30 mph, the vehicle began slowing down and eventually stopped when the brake pedal was depressed. The contact also stated that the vehicle jerked while driving. The dealer and manufacturer were not notified. The failure mileage was 41,000. Updated 05/30/17 updated 10/6/2017

- Whitwell, TN, USA

problem #66

May 162016

Cherokee

  • 23,000 miles
Reported our problem in May 2016 -- received a recall notice months afterward, however, dealership said "didn't apply to our vehicle" - we had exact stated problem on the recall notice - so confused, frustrated, not to mention afraid to take vehicle on long trips on expressways - we rent cars for this (our problem: Vehicle turned "off" completely in the middle of a busy expressway - we are lucky to be alive!)

- Buford, GA, USA

problem #65

Nov 202016

Cherokee

  • 430 miles
When towed behind my 2012 fleetwood class a motorhome when you hit a bump on the road the Jeep starts to wobble back and forth uncontrollably. The onily way to stop the wobble is to stop the motorhome and Jeep in the road and then continue on after you check everything out. This happened 6-8 time from Maine to NY.1

- Lakeland, FL, USA

problem #64

Oct 242016

Cherokee

  • 11,600 miles
While driving I felt a slight vibration and moments latter the car would try to shut down while losing power. After shutting down the car would not start again.

- Cayey, PR, USA

problem #63

Nov 102016

Cherokee

  • 53,000 miles
I was driving down highway rt. 18 S at 8:30pm on Thursday November 10th when my panoramic sunroof exploded. It rained glass throughout the interior of my vehicle hitting myself and my 6 year old in the back seat. I was traveling approximately 70 mph when I heard the explosion and pulled off the highway to a shoulder. My fiance was following me and glass sprayed his car as well. The police were called as well as a tow truck. The police filed a report and checked the car for any obstructions.

- Freehold, NJ, USA

problem #62

Apr 112016

Cherokee

  • 50,000 miles
Bought this car used January 1, 2016. The previous owner had it for a year and a half. Great condition, about 40,000 miles on it, carfax checked out and I bought it from a Chrysler dealership. On October 12, 2016, leaving work for the day, I drove about a block and the car shut off on me as I was leaving a stopped position. I had to put on my emergency lights and have cars go around me until it finally turned back on after several minutes of pressing the start button. Luckily, all three times this happened at a stop on city streets, but there's no way of knowing if this would happen on the interstate. But even sitting stalled in the road puts me at risk if a car behind me were to not expect a stopped car and crash into me. I had this same issue back on April 11, 2016 & July 7th. The dealership on those occasions determined that was a sensor that was 'over sensitive' saying the oil levels were low and it was shutting the car off as a precaution. They asked for me to come back in every 2,500 miles to readjust the sensor. That's incredibly inconvenient for my busy lifestyle and it's already been in the shop for this reason for two weeks. Today is the Oct. 15th and I won't have a chance to even schedule an appointment for a week. We bought this car because we're planning on starting a family, with all of the issues I'm having, I'm not even comfortable giving friends a ride. I love this car, but feel really ripped off by being sold a car with problems they won't or fix. Because I don't feel safe, I avoid the interstate and don't feel comfortable taking this car on any trips too far from home. Also would like to note that on the first occasion of taking this car to the dealership, they had to update two pages of software updates and two safety recalls they had not done before I purchased the vehicle from them. They did take care of this at that visit.

- Lexington, SC, USA

problem #61

Oct 152016

Cherokee

  • 37,415 miles
2014 Jeep Cherokee transmission jerks. Took it to the dealer and they claim it's working as intended because it's a new technology. This transmission jerks and is very sluggish. I almost had an accident turning left at a busy intersection. The car did not want to accelerate. Luckily incoming traffic slowed down enough for me to pass. I fail to believe that this is normal and also fail to believe that there's nothing the dealer can do. Apparently there are thousands of other Cherokee owners with the same problem. Add me to the list. Any suggestions on what else I can do?

- Washington, DC, USA

problem #60

Sep 162016

Cherokee

  • 49,000 miles
I brought my Jeep in for the safety recall R40 radio security vulnerability on 9/16/16. They tried to do the software update 5 times over 4 and half hours. The result of the failure is not having access to the in car phone/rescue system, no navigation, no blue tooth, no radio or music access and no control over the heat/air vents, seat warmers or steering wheel warmer. I was told they needed to replace the radio. They told me it takes about 3-5 days. I followed up with them Wednesday 9/21/16, Thursday 9/22/16 and Friday 9/23/16, as they told me it was on the way and I should just try back the next day. On Friday 9/23/16 I was advised the part was back ordered and would not be there until the 1st week in October. On Tuesday 10/4 I was advised it still had not shipped and they expected it some time next week. Thursday 10/6 I was advised it's not scheduled to ship until 10/18. The continuous lies about when this will be fixed are exasperating. I feel unsafe in my car now and I have a 45 mile commute to and from work. I also pay for sirius radio and have been unable to use it since this happened.

- Hackettstown, NJ, USA

problem #59

Aug 242016

Cherokee

  • 25,708 miles
On Wednesday morning, August 24th, 2016, my wife was driving our 2014 Jeep Cherokee latitude in traffic when for an unknown reason the vehicle stopped dead, no warning, no coasting to a stop, an immediate very abrupt stop. The steering wheel locked up, the front wheel drive system locked up, the vehicle was unresponsive to any driver commands. My wife had to seek assistance in moving the vehicle to a safe location out of the traffic lanes. We seriously believe that this unintended and uncontrollable vehicle action is a safety issue inherent within this model of 2014 Jeep Cherokee. Upon diagnosis by the local fca dealer, we were informed that the vehicles oem battery failed the load test and would be replaced under the Jeep factory warranty, battery part number bb94R750-aa. The dealers service representatives seemed to be unconcerned with what in our opinion is a serious design flaw with this vehicle. The vehicle has received 3 previous software updates under factory warranty due to safety recalls.

- Vero Beach, FL, USA

problem #58

Sep 232016

Cherokee

  • 36,000 miles
Vehicle loses power while driving and fails to accelerate properly which poses a safety issue when driving on freeways where speeds can reach up to 70-80mph. The vehicle will only reach first gear and reach only a speed of 40 mph.

- Pearland, TX, USA

problem #57

Sep 192016

Cherokee

  • 31,226 miles
One morning I was driving to work in my 2014 Jeep Cherokee, and I lost all power going 30 mph. The dash lights went off, the radio went off, and the engine turned off. I coasted to the shoulder with no power. I called the fca recall assistance center and they suggested I get a diagnostic done. If the problem is due to the S55 transaxle wire harness recall, then they said I would be eligible for a loaner vehicle until the recall part was made for my Jeep. I called my local Jeep dealer and set up an appointment to get the diagnostic done. 2 days after my loss of power, I got a message on my dash that said "service 4WD." I'm deeply concerned about my safety, and the safety of my family in this Jeep.

- Blaine, MN, USA

problem #56

Aug 092016

Cherokee

  • miles
Jeep Cherokee: This is the worst vehicle I have ever purchased! I had my previous vehicle for 13 years 192,000 miles and never had trouble with it. The ZF9 transmition sucks. I have survived several close calls and won't let my children drive it as I fear they will be in a car accident. The transmission slips, shifts hard, erratic and jerks you and your passengers around in the car. The dealership has not been able to fix this problem and I fear things will only get worse! I will never purchase Jeep again.

- Plainfield, IL, USA

problem #55

Aug 052016

Cherokee

  • 41,000 miles
The transmission sticks in neutral and I have to stop the vehicle, put it in park, engage the parking brake, disengage the parking brake, and shift into drive in order to fix the issue. There are several known issues with the 9-speed transmission. There have been two recalls and still giving me problems. I took it to the shop today. I have no idea how much this is going to cost.

- Olathe, KS, USA

problem #54

Apr 042015

Cherokee

  • 11,117 miles
Drivers side instrument cluster keeps going black so I can not see the mileage, gas gauge, speedometer or any other warning lights that might be present while driving the vehicle. I have taken it to the dealership many times and they just keep resetting and reconfigure the modules and a few months later it will happen again until the cluster unit was finally replaced and now again the same thing is happening. This has never happened while driving but just out of the blue when I go to start the vehicle the dash will not light up, all recalls on this vehicle are up to date. I bought the Cherokee in May 10, 2014 and it was in the shop with this issue on April 4, 2015 and has been in the shop off an on since that time. It is currently as of this moment in the shop for the same problem and I am currently driving a loaner car.

- Story City, IA, USA

problem #53

Jul 012016

Cherokee

  • 22,000 miles
Transmission issues. Brought to the dealer twice in one week.

- Houston, TX, USA

problem #52

Oct 302014

Cherokee

  • 4,927 miles
Since getting this vehicle in Oct. 2014 we have had nothing but problems with it. The car switches gears when it shouldn't and lunges forward. Also when you slow down to stop the car lurches and shakes before coming to a complete stop. Sometimes you can feel the pedal pumping under your foot when you are moving slowly in traffic. Whenever you are going up any type of hill the engine sounds like it is going to explode. We have taken it to the dealership where we purchased it numerous times and continue to just be told that it is a known issue with 2014 Jeep Cherokee's. there is also a clicking noise by the tires whenever your make a turn. We also took it to the dealership for this and they claim they didn't notice anything. It sounds like the wheel is going to fall off! we should not have these problems with a car that has less than 20,000 miles on it! I cannot wait to get rid of this Jeep. I've had older cars in the past and had not nearly the amount of problems as I have had with this Jeep. It doesn't feel safe to drive. Jeep is well aware of this issue yet they continue to do nothing about it.

- Pittsburgh, PA, USA

problem #51

Jun 302014

Cherokee

  • 10 miles
Mirror (side views) are too small for adequate visibility, dealership offers no aftermarket mirrors that are larger. Head restraint causes a posture that is poor for driving and results in pain in neck, back, and head. Head restraint interferes with rear view.

- Toledo, OH, USA

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