10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
33,178 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #90

Feb 092018

Cherokee

  • 58,000 miles
Been having issues with my car every time I fill up. Shortly after, the car acts as if it wants to shut off or it does. A few times the message I saw on the dashboard was "service transmission". if I am driving and there's no traffic, I can feel the hesitation as if it wants to shut off. In traffic it's worse, especially if I come to a complete stop. After a while, the car seems to resolves the issue, however, it happens again when I have to refill the car.

- Houston, TX, USA

problem #89

Feb 102018

Cherokee

  • 73,400 miles
I was cleaning my driveway and noticed a huge puddle of oil underneath my 2014 Jeep Cherokee. Upon further inspection I noticed a substantial amount of oil puddled up around the oil cooler assembly. Oil is splashing all over my engine compartment including the exhaust. I'm concerned of a fire starting so I'll have to repair it right away. The complain is simply this: The vehicle is barely 4 years old and has a major problem such as this. It could be a very big safety risk and have read up as it seems to be confined to the year 2014 of similar engine size or type such as 3.2 or 3.6 L V 6 engines.

- Le Mars, IA, USA

problem #88

Mar 202014

Cherokee

  • 14 miles
Vehicle purchased 3/20/14 ac/heater unit smells foul, blows moldy air into the cabin and driver's and passengers faces this problem began upon purchase was complained about at all subsequent services, they sprayed frigi-fresh into unit, which made passengers sneeze, that only lasted maybe a week, then problem returned dealer finally changed cabin filter after 2 1/2 years, however problem returned, they checked drain plug, it was clogged as well, so they unclogged however, this problem still exists to the present, 2/2018, blowing bacteria ridden air into the occupants faces, unable to reliably use this equipment without noxious fumes contaminating the cabin dealer not pro-active in remedying this problem service invoices are available

- Sunnyvale, CA, USA

problem #87

Aug 152014

Cherokee

  • 5,200 miles
Purchased 3/20/14 transmission issues started at approx. 5200mi delayed shift, sharp hard shift at low speeds, ie. Under 25mph, intermittent, non-predictive occcurence every couple of weeks, then began to increase frequency, problem persisted even after software upgrades and got worse after most recent software upgrade, transmission shifting was all over the board in delayed, short and rough shift along with lurching forward on occasion dealer has not been effective or pro-active in dealing with this issue, transmission is not performing as designed is mal-functioning almost on a daily basis, the lurching, lunging forward is a definite safety hazard, once it almost lurched into the car ahead of me service invoices are available

- Sunnyvale, CA, USA

problem #86

Jan 252018

Cherokee

  • 49,650 miles
Vehicle transmission shifting to neutral while driving on the freeway. Has happened a total of 6 times each time being 'repaired' with what the manufacturer recommends and never fixes the problem. Reoccurs at max driving 100 miles after being fixed. These 9 speed transmissions are nothing but safety hazards and need to be taken out of all vehicles before more fatalities and injuries occur. The manufacturer could easily be found guilty of negligence, product liability, and reckless endangerment as it's been 4 years with absolutely no fixes and placing blame on the drivers of the vehicles.

- Oconomowoc, WI, USA

problem #85

Jan 122018

Cherokee 4-cyl

  • miles
Transmission shifting problem again the outer module was replaced because transmission locked up through the dealership I purchased it from worked well now it's starting to do it all over again ! note dealership has all documentation also there was former complaints file with chysler on this situation before [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Moreno Valley, CA, USA

problem #84

Jan 042018

Cherokee

  • 37,398 miles
My Jeep Cherokee 2014 has been having engine problems since I bought it. Last night was the worst experience, thats why im here. I was on the highway and the Jeep just started to brake on its own. I was sliding in the snow and almost fliped. I was able to control the Jeep. I had trouble pulling it to the shoulder of the highway. Had to force drive to the side. Would not go on reverse. When the town truck arrived, he had trouble putting it on tow truck. This problem needs to be looked at before someone dies over something that could have been fixed.

- Wheaton, IL, USA

problem #83

Nov 272017

Cherokee

  • 36,000 miles
A couple of weeks ago while driving on a city street, I went from a stop sign and drove about 20 yards when my SUV began to struggle to shift and I ultimately came to a complete stop and all the service lights came on. I attempted to continue but could not go forward even though the rpms were revving. I put it in park and waited a few minutes. Then I put it in drive and it struggled to shift but I was able to move forward and make it to where I was going. Later in the day it was laboring to accelerate mainly on city streets, not so much on the highway. Since then it has been running normal, but I fear it's going to happen again.

- Providence, RI, USA

problem #82

Dec 152017

Cherokee

  • 37,600 miles
Left visor no power also garage door opener no power wires smelled like they were burning while driving Jeep later I found out no power left visor & garage door opener no power

- Muskego, WI, USA

problem #81

Dec 122017

Cherokee

  • 45,000 miles
After filling up the gas tank, I was stopped at a red light. My car started bucking, shaking and the service transmission and engine lights came on. The car told me to put it in park and turn it off. It would buck every time I tried to go from a stopped to starting position. I was stopped at a red light on a busy city street, at a busy intersection at night and terrified that I was going to get rear ended.

- Flower Mound, TX, USA

problem #80

Nov 052017

Cherokee

  • 40,008 miles
My Jeep is having transmission issues. It is displaying the service shifter on my dashboard and having difficulties shifting into drive. The last time it worked my car automatically turned the emergency brake on while I was driving to!!! I have exactly 40,000 miles.....

- Warren, MI, USA

problem #79

Sep 012017

Cherokee

  • 24,000 miles
The car does not fall into the proper gear and often seems like the gear has fallen into neutral and revs up although the gear shift knob is in drive. Moreover the button on the gear shift knob has fallen off without any signs of damage. Reported the problem to the dealer but dealer says the whole gear assembly needs to be replaced with parts cost of about $75 and a labor cost of about $145 totalling about @225. The issue was reported on the 37th month of vehicle purchase and the dealer was not ready to apply any consideration and confirmed that the charges need to be paid since the vehicle is out of warranty by a month

- Lincolnshire, IL, USA

problem #78

Oct 012017

Cherokee

  • 15,050 miles
The vehicle shut off without ability to steer or shift in the middle of driving. This has happened while driving on 3 separate occasions without resolution or explanation from mechanics or service managers as to why it's happened. There is also jerking or shuddering at vehicles without understanding or resolution on sporadic occasions.

- Charleston, SC, USA

problem #77

Jan 012014

Cherokee

  • 5,000 miles
My Jeep has a hard shift ever since we bought it in 2014. I've taken it to the dealership several time and they can't fix it. They have record of how many times I've brought it in.

- Daphne, AL, USA

problem #76

Apr 012017

Cherokee

  • 50,000 miles
The vehicle lurches forward when I come to a complete stop and entire cabin also vibrates when stopped. I can feel some thing is wrong as I am driving, as if the gears aren't shifting appropriately while driving city streets. Vehicle is used and purchased through carmax about a year ago. However I've been having issues 4-6 months of purchasing and have taken it to a dealership several times and finally back to carmax, carmax advised they couldn't do any thing, the problem (whatever it was) would have to be handled through a Jeep dealership.

- Crestline, CA, USA

problem #75

Jun 202017

Cherokee

  • miles
Really bad problem with transmission as long as you're driving it just says service transmission and it's getting stuck is not going whatever you turn it off and then turn it on everything looks good I send it twice in the dealer they saying bring it in that moment I live an hour far from dealer and that's happening every day and as long as I'm going to the dealer they saying everything looks good

- Potosi, MO, USA

problem #74

Aug 312014

Cherokee

  • 38,020 miles
When flat towing our 2014 Jeep Cherokee with active drive II on a rough road at a speed of approximately 45 mph, the car vibrated so badly it shook our 30,000 lb motorhome so badly that we had to completely stop the rig and then resume movement. The second time this happened we were on hwy 116 near petaluma, ca and we were in heavy traffic and the roadway had no verge. It was only by luck that we did not wreck or cause a wreck. Owner forums indicate this has happened to other Jeep Cherokee owners. Why doesn't Chrysler motors have to fix this? we could have been killed or killed someone. This happened three times in the sam general area but there was no safe place for us to pull over and disconnect the Jeep. Please help us.

- Grass Valley, CA, USA

problem #73

Jul 142017

Cherokee

  • 40,125 miles
I am reporting a very unsafe life threatening condition, my vehicle randomly stalls out and will not restart for several minutes. The first time it happened I had it towed to the dealership because I was afraid to drive it. They informed me that Jeep had a service bulletin for this exact concern and they had fixed it by reprogramming the PCM. I picked up the vehicle and about 4 days later the same thing happened while turning through a busy intersection almost causing a multi vehicle collision.seconds before the stall the red etc light came on. After the restart the etc light is off and the cel is on and the engine feels like it has reduced or no power. The stall always seems to happen on a turn. My vehicle is currently at the dealer but it appears that they have no idea what is happening. This vehicle is unsafe to drive and imposes a safety risk to everyone on the road.

- Shoreham, NY, USA

problem #72

May 052017

Cherokee

  • 38,000 miles
Hello, my 2014 Cherokee sport, 38K miles, 2 wheel drive, has shut off on two different occasions within a 5-day period, without warning as I was driving on a busy road. Several warning lights flashed on the dash and suddenly the car turned off. I bought it used 6 months ago. There was a recall #S55 for the transmission, part software and part hardware, that was reported to be complete when I purchased the vehicle, but it sounds like it may not have been completed since I am still experiencing random loss of power to the vehicle. Or, perhaps the software upgrade part of the recall was complete, but the part was still not fixed. The local shop could not find anything, of course, and the dealer said that the problem was that the last oil change (2K miles ago) was with semi synthetic rather than synthetic oil, and that I needed to get the oil changed. That is one of the most bizarre things I have ever heard as a cause for engine cutting off. Any ideas? it feels like a death trap and I am too afraid to drive it. After two car shops have attempted to find an issue and still tell me that "everything checks out fine" (other than the oil) I am at a loss.

- Cary, NC, USA

problem #71

Mar 012017

Cherokee

  • 30,000 miles
When I push the gas pedal to accelerate the vehicle does not speed up for some time, I can have the gas pedal pushed to the floor and there is a very long lag time for the car to speed up and switch gears, it is extremely dangerous, I have put in reverse several times to back out of my garage and the car will not go in reverse, the entire car thumps back and forth and hesitates and takes some time to get in gear, my radio has stopped working twice, touch screen blacked out recently while in motion, when attempting to pass a car I can not safely get my speed up, its a real lemon and dangerous, I am waiting to get rear ended, pushing on gas pedal and engine revs up real loud but car does not accelerate like a normal car would, purchased 7 month ago and seems to be having more issues every day, was in a drive through with car on, foot on brake, and car in drive and took foot off brake and hit gas pedal and car did not go like it was in neutral, I had to put in park, turn off and turn on again to put in drive, this vehicle is not safe, will take it in for recall repair tomorrow and if not repairable will be traded, do not purchase, looks nice but terrible transmission

- Bastrop, TX, USA

Read the next 20 complaints »