10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
33,178 miles

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« Read the previous 20 complaints

problem #150

Oct 252019

Cherokee

  • 107,000 miles
Every few weeks, I will get a warning that flashing on my display while driving saying "shift into P before shifting to desired gear", and the engine dies a couple seconds later. This has happened on cold days, warm days, flat roads, hills, and turns. Rural roads with low speeds as well as the interstate at 60+ mph. Takes about 2 minutes before the car will restart and has left me in the middle of traffic on several occasions, causing a danger to myself and other drivers. Most commonly happens when my oil life is below 30%, but has occurred at other times as well.

- Masontown, PA, USA

problem #149

Oct 232019

Cherokee

  • 120,000 miles
I was driving down a straight, flat road about approaching an intersection and a light which just turned green. Was going about 25-30 mph at the moment when it sounded and felt like a tire popped in the rear of the Jeep. I rolled to a stop, pulled off to the side and noticed the tire wasn't popped, but that my rear passenger tire was now resting on the wheel well. I got down to look under and saw that a thick metal bar had snapped in half, which in turn snapped my axel, and ripped my suspension out with it. I got the vehicle towed to the local shop, they looked at it and said they had never seen this happen before. When towing the Jeep, they needed to wrap it with extra straps since the damage was so significant they could not tie the chains under the car in the rear. I am currently trying to get Jeep to send an evaluator. I currently have a case open with them.

- Mahopac, NY, USA

problem #148

Jul 122016

Cherokee

  • miles
Recall number 16V-529 has not been remedied for 3 years, and I've experienced numerous issues because of it. Jeep will not look at it for free despite the fact that I'm affected by this warranty. My car shifts into neutral while driving frequently, and it's unacceptable that there has not been a fix for this yet.

- San Antonio, TX, USA

problem #147

Oct 202019

Cherokee

  • 85,000 miles
As I was driving home the service shifter message came on after I backed out of the parking spot and shifted into drive. My display and would not clear. After looking online I found that there is a whole group of Jeep owners that have this same issue. They discussion can be found at https://www.cargurus.com/cars/discussion-T68742_ds990296 I am surprised there has not been a recall on the automobile for this yet considering an extraordinary amount of people have this issue. Definitely needs to be looked into. I have only owned the car for less than 48 hours and am questioning returning it to the lot after a mechanic takes a look into it.

- North Charleston, SC, USA

problem #146

Oct 082019

Cherokee

  • 50,000 miles
When I'm on the highway going 65-75 and there's dips in the road my steering wheel and front tires shake out of control and I have to press the brake pedal to make it stop.

- Colorado Springs, CO, USA

problem #145

Sep 092019

Cherokee

  • miles
Backing out of my garage on September 9 as well as sitting in my driveway 3 other times, my service shifter light came on. Reading online what this meant, I found a website with numerous other Jeep customers who have this problem (https://www.cargurus.com/cars/discussion-T68742_ds990296). my car could stop working any day, the dealership is unsure. I am wondering why a recall has not been done on this problem with as many Jeep that have been effected by it.

- Hillsborough, NJ, USA

problem #144

Sep 192019

Cherokee

  • 17,000 miles
After a recall for the transmission (S55), the service shifter warning came on the same day I had the recall repaired. The Jeep dealership said it is an unrelated issue to the recall. Upon research, I read others are dealing with the same issue. I was driving when the warning came on and it happens every day after driving for awhile. It's not specific to city street or highway, just at any time, any speed, and in motion. I do not know the danger of what could happen if this isn't repaired, but I've only had my vehicle for two years. This is only the second recall I've ever had and have never had any issues with it since I have owned it.

- Lititz, PA, USA

problem #143

Oct 012019

Cherokee

  • 85,000 miles
'service shifter' intermittently comes on. All lights are lit up at shifter P, R, N, D and stay on. When vehicle is turned off and on again, it seems to be fine. Comes on at least once within 10 starts. Reading forums and dealership does not seem to know what the problem is. Of course they want to see is when issue is occurring, not an easy task. Even when issue is occurring I was able to drive. Concerned as to what and why this problem is occurring. Could it become a safety issue?

- West Grove, PA, USA

problem #142

Sep 282019

Cherokee

  • 49,458 miles
Engine seems to budge the car along with a popping noise when the gear shifts. Icons appear on my dash, gear blinks on dashboard and gear shifter, stiff steering wheel, hard time starting up and after the car is turned on the engine sometimes cuts off.

- Mission Viejo, CA, USA

problem #141

Sep 012019

Cherokee

  • 100,000 miles
Service shifter continuously comes

- Saint Joseph, MO, USA

problem #140

Sep 092019

Cherokee

  • miles
Service shifter

- Hialeah Gardens, FL, USA

problem #139

Sep 082019

Cherokee

  • 81,000 miles
This is my 2nd complaint since the transmission issue on 8/6/19 (tracking #11242090). I have not received an update regarding that issue. I followed up with the manufacturer who informed me that my VIN was not associated with the recall. On 8/7/19, I had the dealer perform a diagnostic test and they found that my SUV required a software update on the transmission and powertrain. The same recall affecting the 3.2L but not issued to my VIN. On 9/8/19, my SUV began surging multiple times when I was in idle at city stoplights and died when in shifted into park three times within an hour. The only indication of an issue on my dashboard was the battery light that came on once the car died. The dash and radio continued to perform fine but the engine shut off with the key still in the ignition. I had the battery tested on 8/06/19 along with the alternator and terminals and they were at 100%. the battery was new when purchased 11/2018. I'd like to resolve this issue in order to feel safe driving this vehicle. I can provide further documentation from the dealer bayside Chrysler Dodge Jeep Ram 10535 automall parkway, D'iberville, ms 39540 or it can be requested from them directly.

- Gulfport, MS, USA

problem #138

Aug 302019

Cherokee

  • 83,000 miles
Service shifter message locks speedometer screen and all gears light up to display prnd. This happened while vehicle was in motion. Also happens when parked with the car running and when shifting into reverse.

- Cape Coral, FL, USA

problem #137

Jul 202019

Cherokee

  • 65,000 miles
While driving down the street my car switch from 4WD to neutral and started making a very loud noise, then suddenly stops in the middle of the road. I was unable to drive forward at all. To be able to get out of the road I had to drive backwards into a parking lot. The car now wont drive forward.

- Racine, WI, USA

problem #136

Jul 112019

Cherokee

  • 27,900 miles
While driving, the vehicle had a hard shift when starting to accelerate. Recently, I went to leave work and vehicle wouldn't start and was told it was a fuel pump. Few days later, the vehicle started several times. Two days later, I was driving on the interstate and the rpms started going down and I eventually stalled out luckily I was able to pull off to the side. Few minutes later the vehicle started and I made it almost home until my vehicle stalled out again while sitting at a red light but this time in the middle of traffic. The battery light came on because the vehicle was shutting down. Shift to P message came up as well. I tried turning the vehicle on and off like I did before but it wouldn't start. Finally after two tries it started again so I pulled off into a parking lot to wait for my dad. Even just sitting in the parking lot the vehicle was stalling out and the shift to P message came on again. My father went to leave his work and the vehicle shut off again and it was towed to a dealership where it has been for almost two weeks now and they can not duplicate the issue.

- Goose Creek, SC, USA

problem #135

Jul 112019

Cherokee

  • 82,000 miles
My problem started about a week ago when I went to put my car into reverse from park after having just started it and it drove forward instead of backwards. I had to put it back into park then back into reverse before it would go backwards (no I was not on a hill I was flat, the car was acting as though it was in drive instead of reverse). Then it progressed to I went to change from park to drive and the engine just reved when the gas was pressed (acting as though it was in neutral) and I yet again had to put it back into park and turn it off to get it to go into the right gear. Then it progressed to my battery not working properly and my car not wanting to start up right away. And it got even worse to the point my car now says I need service on the shifter. I have had this car for 9 months and I drive it 10 miles a day (to and from work combined) 5 days a week and hardly ever anymore than that. I had never had any problems with it before this week and now all these problems are popping up at once

- Morgantown, WV, USA

problem #134

Jul 022019

Cherokee

  • 50,200 miles
Transmission feels like it is slipping while in motion and it randomly goes into neutral which had to be put into park and then back to drive in order to move. Sometimes it requires a complete engine restart. This has happened randomly and always when I'm driving and on the road or highway but luckily was always able to pull over to the side avoiding a major accident.

- Aberdeen, NC, USA

problem #133

Sep 042018

Cherokee

  • 46,000 miles
Approx a year ago-purchased 2014 Jeep lattitude from dealer. On test drive felt hesitation in shifting. 1-2-3- gear- seller made note to check problem.took following day. In a day or so again noticed problem. Made appointment. Needed software update-now ok. Test drive 3-5 miles. Next day-same problem. Mechanic noticed problem. Needed trans replaced. Trans for 2014 & 2015 Jeep is a 9-nine speed trans. Week later replaced with same type of 9 speed trans. Picked up after serviced--within 10 minutes same prob.back to dealer-mechanic checked--could not duplicate problem--said runs like a 9 speed should. Driiver is problem. Not used to the operation/feel of a 9 speed. Jeep slips gears, hesitation-safety concern-no pickup when from a stop or changing lanes on the roadway. Did some research on google--500 plus documented cases -video of this problem by well known reporter/investigator. I paid a large sum of money for a unsafe vehicle--Jeep is aware of well documented issues-also problem does not show up on scanner-so its not happening. Dealer not giving me a fair deal on another vehicle. Black hole with no light at the end. Note: Difficult to continue-recently out of hospital-and shake with parkinsons

- Kensington, CT, USA

problem #132

Jul 012019

Cherokee

  • miles
My horn will not work at all nor the cruise control is not working at all as well. So is all of the controls on the steering wheel. Also a low headlight went out and I may have a stuck clutch problem as well. I need all of this for my safety, my passengers, and my vehicle safely as well. I am requesting a recall so these matters can be straighten out as soon as possible. I don't know what's going to happen the next day, but I need these situations fixed as much as I can.

- Bronx, NY, USA

problem #131

Oct 012017

Cherokee

  • 70,000 miles
I purchased this vehicle 2 years ago Feb. 2017. I began having transmission issues within the first 10 months. Because it was a certified pre-owed vehicle with a 1 year guarantee they fixed it by doing a new valve body and update. Then it happened again after the 1 year guarantee but I had an extended warranty that covered it and they replaced the valve body again. It did well for almost a year and then it happened again. This time they said it was a wiring harness issue not the valve body and replaced it. Not 3 months have gone my entire driveshaft basically seized up and this time they had to replace the drive shaft. This was all covered under my extended warranty. When I went to pick up the car I drove it away and it began to make a popping noise. I took it back they could not find it and sent me away. 3 months later I finally called planet Honda where I purchase the vehicle and asked if I could get it in and explained the situation. They ran my VIN and said there is an open recall with no solution.....they did tell me to bring it in and they would see what they can do. I am extremely frustrated. I have had my Jeep in the shop 5 times for transmission issues in just over 2 years....I am so excited concerned that this is going to continue and soon my warranty will run out and then what will I do!"!"! not to mention the frustration of having to find rides to work while they figure out what it is and if its covered by my warranty and then worrying that they will not honor or fix it within the time my rental is good. I cant even put into words my frustration..... the first 3 time a my vehicle malfunctioned it was stationary. The 4th time it was in motion and I almost wrecked my car. Currently im driving it with the popping noise coming from my transmission because I do not have any alternative...

- Westminster, CO, USA

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