10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 29,129 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driving home the only lights I had was the top led lights, speedometer lights and radio light. No ther lights worked. The vehicle was in motion. If the lights did work when I turned my turn signal on the light went off.
- London, KY, USA
On 9-14 my left headlamp burned out, and on 12-2 2016 my rt headlamp burned out. These were hid hd/lps. Each cost me $215 to replace. I asked Chrysler about this but got no response. I find it hard to believe two lamps would burn out with the car having approx. 30,000 miles on it. I believe this to be a defect in "philips" hid elements.
- Warren, MI, USA
Headlights are dangerously inadequate. Headlights are very dim the beam pattern is very narrow. While driving in the city pedestrians are barely visible in front and to the sides not lit up very dim. Many accidents barely avoided. When driving road is barely visible not lit enough, very dark. Almost drove off road due to poor visibility, very dark. People will lose their lives because of poor headlights. High beams are not any better. Many complaints online. Company Jeep Chrysler now offer optional hid lighting standard in new vehicles. But not in older version left unfixed and extremely dangerous. Obviously they know it's a problem but won't admit. Headlights must be replaced with upgrade or risk death or serious injury. Headlights are way too dim, like they aren't even on when driving. Must test drive to recognize the problem. All circumstances are dangerous, highway, city, turning, slow, fast. No nighttime visibility.
- Hyde Park, MA, USA
The headlights are less than adequate. When oncoming traffic I can't see at all. It almost seems like my headlights aren't even on when I know they are. They are fine when your the only one on the road. However when it is raining or snowing it's so dangerous. I can't see a thing. And as a result I almost hit someone who was walking. I have told my dealership in one of their surveys that this issue needs to be resolved or someone will get hurt. I've told them it needs to be recalled. It's the only thing I hate about it.
- Oswego, NY, USA
When 2015 Jeep Cherokee front windshield wipers are turned on, the instrument panel lights dim. The vehicle was in motion on an interstate highway. Maybe an electrical problem...unknown. This has happened several times, last being September 17, 2016.
- Mooreville, MS, USA
Headlights are much dimmer than any car I have ever driven to the point of being unsafe on unlighted roads and lower visibility situations. How is it possible that headlamp performance is dimmer than headlamps of the old sealed beam design. "??????"
- Paramus, NJ, USA
Head lights inadequate. Difficult it see at night and in rain impossible.
- Withee, WI, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that the headlamps did not produce enough light. In addition, when the high beams were illuminated, they were still dimly lit. The vehicle was taken to the dealer where it was diagnosed that the headlamps needed to be raised. The vehicle was repaired; however, visibility was still poor while driving at night. The vehicle was returned to the dealer where it was diagnosed that the failure was inherent to this model vehicle. The manufacturer was notified of the failure. The failure mileage was 7,000. Updated 04/14/16 updated 6/5/18
- Olathe, KS, USA
Headlights are dangerous and very dim by design. Almost drove off the road so dim. Can't see pedestrians or street signs.afraid of hitting some one crossing the street or getting into an accident. The dealership service said lights are working and adjusted as designed. Have read thousands of similar complaints in various online forums. Please recall before people lose their lives. If it hasn't happened already. Dim lights when driving in the city, highway, good weather, bad weather. Totally inadequate and deadly dangerous under all conditions and circumstances.
- Hyde Park, MA, USA
Just purchased a loaded Jeep Cherokee trailhawk and noticed immediately during first night drive that headlights are hugely underpowered. The road is dark and I'd say they have less than have the brightness of my last car. I almost got in an accident the first night as I could not see where the center of the lane was when making a left turn. I subsequently got online and read a ton of complaints over new Cherokee (2014-2016) headlights. This is so dangerous and unacceptable and yes, the headlights are working and I am operating them correctly.
- Summerville, SC, USA
Poor headlights; they put out very low light to see road at night. Extremely hard to see when turning at night due to they are projector headlights.headlights can not be adjusted per dealer. Issue is on- going.
- Rocky Hill, CT, USA
Owner pulled into rest stop got out to go the restroom while wife got their 14 month old and 4 year old out and put them in the passenger front seat to feed them at this time the font passenger door was open with the under dash courtesy light illuminated for about 10 to 15 mins approximately as which time the door was shut and the car pulled closer to the rest stop and the owner got out and had a snack leaving the vehicle for approximately 30 mins when he returned and opened the driver door he saw smoke in the interior coming from the passenger side floor board area. He opened the passenger side door and observed a pillow and a womens purse located in the floor board with the pillow smoking and falling apart. He pulled the floor mat out on the ground with the pillow and purse on it at which time the pillow burst into flames. After removal of the pillow which was the source of the smoke fire damage and melting was noted to the area of the under dash courtesy light on the passengers side of the vehicle.
- Chester , VA, USA
The Jeep Cherokee trailhawk is equipped with halogen headlights mounted low on the front of the Cherokee. These headlights do a terrible job of lighting the road in front of the vehicle. They are both dim and do not shine the light far enough ahead of the vehicle. I live in a rural area and am very concerned about driving at night with this vehicle since there are always animals crossing the road. The high beams shine about as far as the low beams on my other car. I feel like I am driving a car with headlights from the 1960S.
- Conway, SC, USA
- Dover, TN, USA