10.0
really awful- Crashes / Fires:
- 7 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 25,962 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have had issues with the front end (wheels/suspension/drive train) doing a severe wobble, which has gotten worse over the years, since mid 2016. It started when my Jeep only had approximately 45,000 miles on it. It is worse when I am going at speeds of 55 mph and over, when in a curve and when hitting a bump/pothole. It is so bad at times that it feels as though the front end of the car is going to come off. This is a hazard when driving and I am concerned that eventually myself or someone else is going to get seriously injured or worse. I have told the dealership service departments, that I have been to over the years, about it and they can never seem to recreate the issue nor find any problems. One of these individuals went as far as to say, "it is supposed to do that, that is how it corrects itself" (which I do not believe for a minute).
- Mcconnellsburg, PA, USA
3g sprint went away in the middle of January this year 2022..So did the uconnect 911 safety button, which means when a emergency happens there is NO way to get help now..jeep/uconnect has NO update NO fix to the problem..this is a safety issue in my opinion.. also the app does not work and you can not remote start, lock or unlock your car which also could be a safety issue in a bad situation.. I have contacted jeep FCA and unconnect and they dont seen to care..buy a new car they said..
- Lexington, SC, USA
Vehicle has been struggling to accelerate Vehicle unable to maintain cruise control Vehicle vibrates
- Midland, TX, USA
Transmission will lag, it will jump when you step on accelerator.
- Ada, OK, USA
Service shifter light is on all the time. Not sure why or what is happening. There is a notification on the dash that just says "service shifter' and all the lights are red by the gear shifter.
- Glen Burnie, MD, USA
Screen said Service Shifter while driving, all gears lit up red.
- Olathe, KS, USA
The Transmission is making a grinding noise when I attempt to shift it. It will not go into any gear. This happened without any incidents. I was attempting to start it from inside my garage to leave.
- Happy Valley, OR, USA
Purchased 2015 Jeep Cherokee Latitude Dec 1, 2020 & Sept 2021 discovered something wrong with transmission, mechanic researched jeep & said previously there was a RECALL- TCM- transfer case reflash module, dealership/ manufacturer will not response to my calls to help with this problem.
- Baltimore, MD, USA
The transmission light popped on only after having it for 2 months.
- Great Falls, MT, USA
Unknown
- Omaha, NE, USA
When I go to pull out of a street The car just stop. I have my feet on the gas but it will not move, once I am in the street and also while in traffic it will not move even when foot on the gas I tried to explain to them at the car dealer where I took it. But I was charged 600 bucks for something else I guess this car is dangerous very dangerous I done almost had so many near missed accidents with this vehicle.
- Ewing , NJ, USA
Vehicle shut off while driving, happen twice in the middle of the road. No warning signs. Took to auto shop to tell me its electrical issues, only dealership can fix it but I got charged $220 dollar. Seeing multiple complaint of same issue but there is no recall.
- Waterford, MI, USA
Didn't cause an incident yet but I don't know if it could. The start/stop thing keeps becoming unavailable.
- Pottstown, PA, USA
My 4WD unavailable service required light came on while driving and a loud knocking/grinding sound and sensation occurred. I immediately contacted the dealer. I was told there is an issue but no recall yet. Once at the mechanic, he told me that my rear differential exploded and shattered the case and there was fluid everywhere. He told me that this is a known issue with this model and he has personally serviced vehicles with the same issue.
- Charleroi, PA, USA
While in motion both on highway (~70mph) or neighborhood driving (~25mph), dash board lights flash, speedometers wind and the error message '4WD system temporarily unavailable' comes on screen with traction warning light and red indicator dot light. Resin volume also diminished. This will not reset until car is turned off for ~5 minutes. This has happened both with short drives of 15 minutes and during longer drives of 1hour.
- Brick, NJ, USA
There was a message that appeared that said 4WD system is unavailable service required, and it stopped more than one time one of the times was on the highway and it caused traffic.
- Brooklyn, NY, USA
Auto start/stop system engages while parking. Dash board brightens or dims at random
- Utica, NY, USA
Service 4WD light came on gas cap light came on and it throws my parking brake on automatically when I stop and put into park. Even after transmission was replaced at 60,000 miles still have hard shifting problems as well. Vehicle died when I was at a stop light this is when the lights appeared.
- La Vernia, TX, USA
Four times within the past two weeks the vehicle has shut off. Twice while turning into a busy intersection and twice while driving down the road. The vehicle instantly stalls and entire dashboard warning lights come on. Car takes 5-20 min to restart. There's no burning smell or sputtering/stalling when car shuts off. It is dangerous and almost was involved in accidents when stalling turning into a busy intersection.
- Von Ormy, TX, USA
- Boston, MA, USA