10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 30,763 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it-??s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
- Columbus, OH, USA
shifter park.. car cuts off when car is idle.
- Chicago, IL, USA
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
- Hot Springs, AR, USA
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
- Lafayette, TN, USA
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
- Appleton , WI, USA
My wife, while traveling on the interstate (I35), had a service transmission and engine light come on. The car immediately decreased in speed and performance and became undrivable at highway speeds, She had to limp to the next exit and call and wait for AAA. This was very dangerous due to highway traffic and speeds as well as her being stranded in the middle of nowhere in KS. When we got to the CDJR Dealership they said it was a common, known, issue (fault codes P0887 and C2226) and a software update was required which, by the way, is not free. So $100.45 later the car is "fixed" and we are on our way. This is a known defect (software issue), as identified by the manufacturer, which can be a safety risk to the driver and occupants and should be a no charge repair or recall in my opinion.
- Wichita, KS, USA
PTU. Jeep loses power some times when trying to accelerate and now the Service 4Wheel Drive light is on and according the the mechanic is because the PTU is failing and needs replace. I see there is a recall for Jeep Cherokees between 2014 and 2017 for PTU but I am being told that my VIN is not part of the recall however I am having the issues that are described as part of the recall.
- Mechanicsville, VA, USA
I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn-??t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could-??ve been a major accident! I-??m so grateful I was not on the interstate!
- Dubois, PA, USA
The 4X4 system stop working. the driveline from the front PTU to the rear differential is rotating but the wheels are not! no indication of any failure in the dash board while driving regular road. Under load, when trying (unsuccessfully) to climb a small hill, the 4X4 system gets "heating warning and shuts down. I was advised to take off the 4X4 fuse in order to not increase the damage. Bottom line - my jeep trailhawk is now a regular 2X4 car :-(
- Rishon Le Zion, NJ, USA
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. The manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction W84. The dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction W84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. The manufacturer provided no further assistance and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 115,000
- Rockwood, MI, USA
For the past couple of weeks I-??ve been noticing the car does not react when I press the gas-?? like there-??s a delay In catching speed.., like stalling, last night the -??service shifter-?? light came on and all the PRN&D lights are on and I-??m scared for my kids and my safety.
- Rockwood, MI, USA
The vehicle started to stop and it was shaking, the car stopped and it wouldn't go into park.Transmission didn't work! The car wouldn't shift!
- River Falls, WI, USA
Trans service shift light. I have a 2016 Jeep Cherokee trail hawk. Today (5/12/2021) is the third time I've brought my Jeep in for this problem. First was on 04/17/2019 @ 17,330 miles. Second was on 02/04/2020 @ 21,917 miles. The third was today 05/12/2021 @29,046 miles. Every time they have to change the bezel and the harness for the transmission shifter. I know this is an issue from researching this problem with other Jeep Cherokee owners. Jeep needs to fix this problem or pay me every time I have to take off of work to bring my vehicle into the shop.
- Fayetteville, NC, USA
I started hearing a grinding/screeching sound occasionally that sounded like it was coming from the front drivers side wheel. It was not constant and was not necessarily while doing any particular thing except driving. Sometimes occurred while turning but sometimes occurred while being on on straight away. Took it into dealership and they looked it over and let me know that it was the ptu that was leaking fluid and shards of metal. Then I read online about recall: For 2014-2017 Jeep Cherokee where the ptu has not been previously replaced, the auto maker's recall number is W47 and the National Highway Traffic Safety Administration (NHTSA)'s recall campaign number is 20V343. And unsure why my VIN # would not be included in this recall.
- Windsor, WI, USA
Service shifter light came on and all the lights on the shifter lit up red
- Lagrange, IN, USA
Start pushing on gas pedal, car will hesitate before moving, then quickly jumps into gear, jerking as it shifts into each gear.
- Milton, WI, USA
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. The contact stated that the stop/start system warning light was illuminated. The vehicle was taken to blake fulenwider Chrysler Dodge Jeep of clyde (110 N S access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. The contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 55,266.
- Odessa, TX, USA
Only 60K on my Jeep Cherokee and shifter light comes on. This remained on the 21 miles to my job.
- Geneva, FL, USA
My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.
- Fort Wayne, IN, USA
- Pinehurst , NC, USA