Purchased 75,000 mile warranty with tob. Around 30,000 motor replaced. Oil consumption. Nc. had it at midas at 67,584 miles because of unusual noises in the front end. Was determined to be the drivetrain. Advised me to check with tom O'brien Chrysler, Dodge, Jeep Ram in greenwood Indiana that it might be under warranty. Had it there twice, midas greenwood twice and fletcher Chrysler, Dodge, Jeep Ram in franklin Indiana twice. Each made repairs to it costing me $595 total in out-of-pocket deductibles. Billing to warranty company: Midas $1933.57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. Contract # GW227456. The vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. At 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. We were told that the lemon law didn't apply. So now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. I can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. I have all the receipts for all repairs made that did not fix it. So we are stuck. Can't fix it nor trade and get a good price for it.

- Indianapolis, IN, USA

Within 7 months of buying this car from a dealership, the 4WD says unavailable, the wiper sprayer broke while I was driving and I had to pull over because I couldn't spray my window on a snow-melting, messy day. Then the driver's side wiper broke while driving in torrent rains where I almost got run over by a semi-truck on the highway for having to pull over. The mud flaps continue to rip causing mud and ice to build up behind the tires. In 15-below weather, I went to start my car to go to work and when I turned the heat higher than 4 (out of 7), it made a loud, vibrating sound until I turned it back down, so I was very cold all the way to work. The next day it worked fine. The day after that, I went out to start my car again to go to work, it was 15-below still, and I had no heater blower at all. I had no heat. I could not drive due to that, had to have my car towed to a shop, and ended up calling in sick at work, which jeopardized my brand new employee status.

- Helena, MT, USA

I was home from a short trip to the store when the "service shifter" warning appeared on the dash. When I arrived home the vehicle would not shift into park and shifter will not go past neutral. Key will not release and is stuck in the on position with no way to remove or turn off ignition. Vehicle is immovable and is a roll off hazard due to being unable to place transmission in park.

- Concordia, MO, USA

My four wheel drive went out in vehicle during winter which make it undrivale in Wisconsin winters. In addition, when I have the cruise control on, the vehicle powers up when going down hill. This happens consistently until I take off the cruise control

- Spring Valley, WI, USA

Several dashboard warning lights lit up at the same time (with alarms sounding continuously): Check engine; parking brake; service airbag system, traction control off, seatbelt warning gear indicator lights were all on at the same time: P, R, N. D and the manual shift +/- indicator (all lit red) the transmission would not shift (out of what felt like 3rd gear) while driving down the freeway. A few times, the transmission would not shift out of neutral, and I could not get the car to move (after coming to a stop) on the off ramp and on the side streets. Key fob would not lock or unlock the doors or set the alarm

- Rio Vista, CA, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at a low rate of speed, the vehicle shut-off upon making a right turn with the battery warning light illuminated on the instrument panel. The contact stated that the vehicle began to make an abnormal noise after multiple attempts were made to restart the vehicle. Upon restart of the vehicle, the vehicle resumed normal operation. Neither the dealer nor the manufacturer were notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 67,000.

- Ocean Springs, MS, USA

On 01/16/2021 I was driving the Jeep at highway speeds when suddenly the transmission would not shift from 4th to 5th and my accelerator peddle was unresponsive. Upon getting home I pulled the obd and received code P0887 which was associated with a recall for this vehicle and the recall outlined the symptoms I was having to a T. upon calling Jeep after reading the recall I learned this VIN was not recalled even though the symptoms for the recall were the same we were experiencing. After reading about this online I think this is a wider recall that needs to happen because since the recall and service bulletin release date in June 2018 there has been multiple reports of this exact same problem. I have attached my diagnostic scan so you can see the freeze frame and code being thrown on the vehicle. That being said this car is undriveable right now through no fault of our own as all maintenance is up to date. Jeep wants to charge us $75 for the re-flash procedure and I realize I may not get out of paying that but I wanted to be sure you guys knew that the recall that was supposed to cover these years of Jeep failed to do so fully and should be reexamined. Thanks

- Rainier, WA, USA

Gear shift error lights! while driving all the service shifter lights came on. Pulled over to shut off the car and the lights went off. When I picked up to speed the lights came back. The car shuts off when turning and started jerking with take off. Once the power shuts off the car didn't want to start and turned over until it caught on. I drive around a large city with lots of highways for a living and I am afraid the car may loss power in traffic! this issue has been happening since summer 2020

- Houston, TX, USA

I brought my vehicle to the dealership back in November and they diagnosed it as the power transfer unit failure. There was a recall but they said my VIN did not fall under it. I had them order the part and they keep giving me new eta's on the part. As of today they have informed me that there is such a demand for this part they have given me a new eta of February 4th 2021. The dealer acknowledges that this is a known issue so why isn't my vehicle covered. Now I will need to rent a car for at least a month and a half if there eta is correct which it hasn't been the last 5 times. I believe this should be a recall as they can't make this part fast enough for the demand. I previously put this claim in but have not gotten any response. I believe this is a major issue possibly not being reported by customers who do not have to absorb the cost.

- Orange, CT, USA

The 'service shifter ' icon was illuminated as well as the gear selector indicator lights. This is the second time this has happened. After reviewing web sites this is an inherent problem with the Jeep Cherokee.

- West Islip, NY, USA

I keep having 'service shifter' pop up where the speedometer is. It originally popped up about 3 months after I purchased the vehicle. It pops up at random times while the vehicle is moving. I have taken the vehicle in 3 times to have it looked at. The first time they replaced a wiring harness. The second time they said nothing is wrong. And the third time they cleaned a connector. After all three times I took the vehicle in the car was fine for about a month, then the message came back.

- Trempealeau, WI, USA

Service shifter warning comes on, randomly, and vehicle needs to be shut off and restarted to clear warning and warning indicator lights as nothing, gear related, will function (drive/reverse, etc) until said restart is done. Note this happened while trying to drive/shift/park, etc. There is nothing that indicates a malfunction will happen and given it has happened while driving, safety is a major concern. It has happened multiple times since 12.2.20 with the most recent being 12.16.20

- Phoenix, AZ, USA

I received a notification a few times saying service transmission. The light would stay on for a day then go away. Upon the third time or receiving this message I noticed my car started shifting hard while accelerating. I had someone check my codes and I received 3 codes. B10E9, B10ea, and P1db7. I have read so many similar problems with this vehicle and I noticed my VIN is not on the recall list. I only had this car for 2 months before I got any of these messages and started having these issues. I can't afford to fix this at the moment and it's really stressful trying to figure out what is wrong with my car. Its very dangerous to drive. Please help.

- Atlantic Beach, FL, USA

Vehicle would jerk or stall when driving from a stop in the city or even driving on a highway. Problems occurred since vehicle was bought and has progressly gotten worse to the point that it is very noticeable. Engine light would come on now with a service transmission message. Transmission does not have a dipstick to check fluid levels. Owner's manuel states transmission fluid does not need to be checked and transmission is enclosed. Owner's manuel states transmission does not need to be serviced for the life of the vehicle which I am assuming might be a false statement. Problem causing transmission problem is unknown. Vehicle's transmission has not been service because owner's manuel states it does not need to. Problem would resolved by turning engine off and then back on. Sometimes transmission being stuck in a gear will be resolved on its own if gas pedal is kept in the down position.

- San Antonio, TX, USA

While driving a service 4wheel drive light came on. After investigation there seems to be a recall on the ptu's but my car was not listed. After investigation this seems to be a well know issue with these ptu's failing. I brought the car to the dealership and they can't even locate one or get an eta for these units because they are in so much demand. No matter what dealer I call they are already well aware of the issue as soon as I say ptu which proves this is a well known issue.

- Orange, CT, USA

My 2016 Jeep Cherokee sport shifter stopped working as I was going down the road. It has a service shifter light on as it seems to be a problem with a lot of the same vehicles. I can't afford to get this fixed and I just got it. It locked up on me in the middle of the road and would not shift in to neutral or in gear so I could get it out the road. After several minutes I finally got it to release into neutral and it rolled back off the road. Now it says service E brake. This car needs to be fixed because this is way beyond your typical car issue that can be fixed for a few bucks. Unsafe for my kids.

- Macon, GA, USA

I received a notification that says "service shifter" and all of the lights on the transmission panel were lit up.

- Millbrook, AL, USA

Almost had a rear end collision, transmission stopped functioning and loss all power at highway speed, vehicle behind me skidded before coming inches to hitting me. Service transmission light came on and while giving gas, vehicle would not go. Vehicle has 34000 miles and can't go on freeway.

- Vacaville, CA, USA

After about a year of owning the car the error message "service shifter" came on. The message comes and goes without warning usually after driving the car over an extended time period. When this happens it locks you out of the digital speedometer and you have to reset it by holding a few buttons and it will come back on.

- Vineland, NJ, USA

Car is at 52,000 miles and the transmission stopped working. Driving down the highway the service transmission light went on, as soon as I pulled off the highway my car would no longer accelerate.

- Chandler, AZ, USA