The check engine light comes on with the message service transmission. Took it to the dealer and they cleared the code then test drove it but was unable to recreate the code. The code and check engine light has come and gone several times since this incident. Every time this happens we are driving the vehicle on the highway and are in 7th or 8th gear.

- Hutchinson, KS, USA

Jeep will be in drive. I will be driving. It will stop and give warning that vehicle needs to be put in park before it can be put in drive. But shifter has been in drive for a while and I had been driving. It will lose power for now reason. Like it is downshifting but my foot is one the gas peddle. Has happened numerous times both issues.

- North Braddock, PA, USA

Service shifter light comes on for the past year. Had in 6 months ago and they told me it just needed a "software update". now 6 months later they say it need a new shifter an wire harness for $500. This should have been done originally since it's the same issue and now not under warranty. Internet has many complaints from this known issue.

- Plainfield, IL, USA

Car shut off in the middle of the highway, couldn't do anything, not even put it into park. Was going 70mph.

- Northfield, NH, USA

Service shifter light came on and gear shift lights are all red, P, R, N, D. this has been ongoing where the lights go off and come back on abruptly. I have pulled over turn the vehicle off and wait a few minutes and the service shifter notification is cleared, and does not come back on for a extended time of 3-4 days then comes back on.

- Manteca, CA, USA

Driving on a busy four lane with heavy truck traffic the engine light goes on and the display states service transmission. You can push the accelerator clear to the floor and the car creeps not more than 25 to 30 miles an hour if it is level, it just drops off! you can't pull a hill. It is like getting run over. Cars and trucks are all over you! accident waiting to happen. We pulled off the road and turn the vehicle off then start it again. It operates again, but the engine light stays on. We were told by the owner of a transmission shop that it seems like a software programming issue. We called Jeep and were told to submit our VIN to see if there is recall. There isn't a current recall for our VIN. This is a serious safety issue!! we looked on line and found an article on a site called carscoops.com that there is a recall for what appears to be the identical problem that we experienced. For 2014-17 Cherokee like ours. Please help. We don't have the finances for a large transmission repair. The vehicle is out of warranty and dangerous, it is a 2016 thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jefferson Hills, PA, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 30 mph and making a right turn, the vehicle stalled. The instrument panel displayed a message to place gear shifter in proper gear. The failure recurred three times. The vehicle was taken to northwest Chrysler Jeep Dodge Ram (19616 northwest fwy, houston, tx 77065) however, the mechanic was unable to duplicate the failure or retrieve a fault code. The contact was informed that the vehicle needed to be picked up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage 23,000.

- Houston, TX, USA

'service shifter' is displayed, meaning I cannot use any of the in vehicle controls or use the manual transmission feature or see what gear I am in. It's an automatic but has the manual option. I've seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken.

- Avondale, AZ, USA

This Jeep has been nothing but problems. When we were in an accident I didn't think that it could be due to the lack of acceleration and poor transmission operation. As the last 2 years have gone since the accident, it is obvious that the accident was a clear result to the powertrain failing. When pressing on the accelerator the vehicle will hesitate or cough before it moves. Once it does the rpms shoot to high. When driving in traffic the car shakes as it stays in gear to long, or doesn't shift to the proper gear at the proper time making the ride very whip lash like. Aside from that the vehicle burns oil so fast I change the oil every 2000 miles. The vehicle currently has 39K miles and I can not wait to get rid of this car. It is unsafe and a true example why I never liked Jeep/Chrysler in the first place. I'll never buy another mopar brand again.

- Algonquin, IL, USA

While driving my check engine light came on and I got a "service transmission" message. I went and had it diagnosed at autozone. It came back with error code P0887- tcm power relay control circuit high. The light comes on and goes off but I am noticing a decrease in the acceleration power and at times the vehicle acts as if it is in neutral, I had to put the vehicle in park and then drive and it slowly started driving.

- Spring, TX, USA

Everything is fine except when my car will not go into reverse then it say shift to P transmission problems. Please note I just bought this car used.

- New Orleans, LA, USA

While driving my vehicle tues.5/26/2020, we were approaching a stoplight, when I accelerated transmission act like it was in neutral, so I looked and it wasn't it slowly accelerated and as we continued the dash went dark, when it came back, the engine light was on and had error code stating airbag needed update.I got home and tried checking transmission and noticed, a computer instead of stick so I research problem and found recalls on year and type vehicle.when I called to check and describe my symptoms I was told my vehicle wasnt on recall.I was wondering how exact year, make, and model of vehicle on recall, but even though mine is experiencing the exact symptoms as described in recall!!

- Lancaster, SC, USA

While driving an alert on the dash said to service shifter and all the lights by the shifter itself illuminated. I immediately pulled over and restarted the car and the warning went away.

- Orange Park, FL, USA

Vehicle shif to park while driving. All electrical indicator on. Vehicle currently at hudson valley Dodge Jeep in newburgh NY. This vehicle has been there more than 2 month with all specialist and they cant resolve the issue its not safe. Contact hq for Chrysler john the case worker 8002479753 ext305012. Please research before someone get kill, they are case being reported on youtube with the same issue. Car was tool same day they claim issue was resolve the car was toll back with gear engage on drive with indicator on park. Please contact us at (917)517-0921

- Newburgh, NY, USA

While driving 65-70mph check engine light came on car started to loss power and could not accelerate. When we came to a stop hard car accelerated slowly. We turned off car for a while and restarted it acceleration came back but check lite on. Next day no lite and car was fine took it in and dealership ran a quick test couldn't find anything. It happened again 4 days later after driving 3 hrs at 65 mph and the next day it was fine.

- Murphy, TX, USA

Gears are clunking when being shifted from any gear.

- Coopersiville, MI, USA

While driving in traffic suddenly lost power. Light on dashboard indicated something with transmission. Dealer inspected and said nothing was wrong mechanically. It needed a software update. We were lucky to have not been rear ended. If nothing was wrong mechanically, it should not have lost power. A notification would have been more suitable. Carcomplaints website has 50 similar complaints about 2016 Cherokee dying or losing power for no other reason than the computer. Everyone of them states how dangerous this is while in traffic.

- Casper, WY, USA

Purchased my 2016 Jeep Cherokee in February of 2017 brand new with 3 miles. It now has 71,000 miles, when coming to a stop, car will shut off and a message reads across the screen "shift to P then desired gear" I turn the car off and restart and the engine hesitates to start but after a minute or so it restarts. I turn a corner and shuts off again with message "blind spot alert unavailable service required" told this is due to oil being very low with an oil change it show solve the shut off problem. It's at dealership now just waiting because they have to perform a diagnostic test due to another problem I'm having with hard shifts, lunging, and repeated illumination of dashboard and radio lights shutting off. Told it possibly needs a system update. With that being said I'm told I have to pay for a diagnostic test and system update because my warranty has expired however I read it happen prior to 2016. Why should I have to pay for this if it happened after my warranty? also A/C is not working all the time. It will shut off and then at times when I turn a corner it will shoot back on. Has something to due with A/C blower. I've literally had this Jeep 3 years I have never ever had this many problems with other vehicles, new or used as I've had with this one.

- Garland, TX, USA

"service shifter " randomly lights up on control panel when driving. You need to stop and shut off vehicle to make it go away. Occurs mostly when just starting from stopped position.

- Hamilton, MI, USA

Started having service shifter codes at approximately 30K. Would be repaired & after about 8 wks it would throw the same code. Repeated the same cycle 2 adtl times. Took a total of 4 times till the entire shifter, module & wiring were replaced. At 40K miles my Jeep died on me going down a hill. Had to coast down hill & find a halfway safe area off the highway. I had no ability to start the vehicle. The electronics would come on when I turned the key but it would not turn over. All the lights on the shifter would be solid & the service shifter alert came on. Immediately called the dealership. The service adviser walked me thru how to reset the car. Wait for 5 minutes. Turn the key on & let it cycle. Turn the key off. Repeat the process 3 X's till it starts. Took it into the dealership & was told the thermostat module & the radiator. Neither of which would be covered under warranty. Same time I also had an oil change done. 2 1/2 mths later same issue. Die going down a hill. Again took it to the dealership. Told that it was a sensor & wasn't covered under warranty. Had an oil change done this time. I have not replaced any parts on it yet. The thermostat module & the radiator are still the same as the first time I took them in. 8 weeks later same issue. I took it to my local auto repair in town since the dealership could not get me in for 2 weeks & the Jeep was leaving me coasting for a safe space to pull over in traffic. Within 2 minutes they discovered Jeep was 2 quarts low on oil. The engine was losing oil pressure & was shutting off the engine to keep it from damaging the motor. Since then I've tried to schedule service with two different dealerships only to be told that using 2-3 quarts extra of oil in between oil changes is normal & they can not do anything.

- Cassville, MO, USA