The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 30 mph, the service shifter warning light illuminated. The contact stated she pulled over to the side of the road and sat for a while. The contact stated while attempting to resume driving, the vehicle hesitated. The contact stated she drove the vehicle to her residence. The vehicle was not taken to a local dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.

- Moody, TX, USA

I have owned my 2016 cherokke since Jan 2020 in April it began to run funny thats when I discovered the vehicle suffering from excessive oil consumption. I have been to multiple dealerships doing oil consumption test just to be told I went over the mileage a new test has to be started. Now here I am with the same issue just the run around. I also have a trans that clunks and bangs into gear. Sometimes it will hang before shifting or gear hunt and try to shift into two gears at once. I told the dealer this to be told that was normal or that my brakes were the problem. It still hasnt been resolved im stuck paying on this junk I owe more than its worth so I cant get rid of it. I just want Jeep to take accountablity and fix it or replace it. All of these issues happend in city driving on busy roads and interstates as well as country areas with traffic.

- Watertown, NY, USA

Transmission pops out of gear while driving on highway, vehicle comes to a stop and rolls back and when put in gear it takes more than 10 seconds to engage after gas is applied.vehicle also stalls out when you come to a stop, once it stalls out you have to put vehicle in park and turn ignition off and try to turn it on again almost got hit from behind couple times.engine has external head gasket leaks vehicle had less than 20K once transmission start acting up and leaking coolant from engine between cylinder head and block all around engine.there has been a leak from the cabin or doors from day one when car was new once you get to 45+mph and brakes also chatter I had the brakes replaced 3 times less than 30,000 mies on the car the chattering keeps coming back.vehicle stalls and transmission pops out og gear on the highway.it throughs a transmission fault code and turns check engine light on fault code P0887-00 tcm circuit falt im scared to drive he vehicle and Jeep wont do anything. Im scare for my life to drive the vehicle its dangerous please help

- San Diego, CA, USA

Service shifter lights come on but once you shut the vehicle off the next time you start the car it's of it comes on and comes off. All lights on the shifter light in red and stay on. Vehicle was in drive and I was driving in the city.

- Ogdensburg, NY, USA

Numerous times while in motion driving on a city street and freeway, "service transmission" appears on dashboard followed by the check engine light coming on. Vehicle begins to lose power, loss of drive. Pressing down on the gas pedal doesn't work. Vehicle will not accelerate. Have had to pull over and place vehicle in park or turn the engine off. Vehicle will then have power again. Also have had vehicle attempt to shift while in motion driving slowly through a parking lot. Warning came up on dashboard stating you have to be in park before shifting. Check engine light came on and vehicle lost power, loss of drive. Had to park and turn the engine off. There was a recall for 2014-2017 Jeep Cherokee for ptu, July 2020, NHTSA campaign: 20V343000, but my VIN was not included in this recall. I was advised by fca to take the vehicle to my dealership and have them diagnose issue, but would have to pay out of pocket. I don't feel that is reasonable since my vehicle is performing the way the recall summary describes. I am no longer under warranty and not covered under an extended warranty. This issue has been ongoing all year starting Jan 2020 up until now, Sept 2020.

- Sparks, NV, USA

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle intermittently stalled without warning. The vehicle hesitated to start for a few moments then resumed normal operation. Bayird Dodge Chrysler Jeep Ram of West memphis (1901 E. service rd, West memphis, ar 72301, (870) 394-9608) was contacted and confirmed that the VIN was not subjected to a recall. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to duplicate the failure. The contact linked NHTSA campaign number: 20V343000 (power train) as a possible solution to the failure however the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 69,000.

- Marion, AR, USA

We're getting the 'service 4WD' warning again. This isn't the first time it happened.

- Perkasie, PA, USA

The transmission light has been on pretty much since I got the vehicle. Have taken it in to orileys and was told codes were either transmission or firing. I was told to change the coil packs. This seemed to fix the issue of it bogging down while driving. Like it wouldn't shift. If U put it in manual it would work. Coil packs fixed all that. Now my wife drives vehicle in detroit traffic and the vehicle just slips out of gear while driving. Has been very dangerous while in flow of high speed traffic. Vehicle like wanting to stop immediately and almost get rear ended.

- Ottawa Hills, OH, USA

Service shifter light appears on my dashboard intermittently. This usually occurs when I'm either parking my vehicle or when it is in park. If I shut the vehicle off and restart it goes out for the time being. I don't know if the frequency will increase on how much this light will continue to come on.

- Greensburg, PA, USA

Console suddenly displayed 'service shifter' message while driving 60 mph on highway. It was dry out. Also all shifter lights prnd lights on solid. I'm at approx 70,000 K. afraid to stop in right on empty highway late at night, I dtove to nearest service before shutting off engine. Restarting cleared error. As I was on a long road trip, continued on. This error occurred for second time, approx 2000K later. Restarting again cleared. I have not driven since. Saw online hundreds with same issue and no clear fix or recall. Jeep need to address this asap.

- Delta, WA, USA

2016 Jeep Cherokee on the highway randomly lose power and would need to pull over restart for the transmission to reengage. This seems to be recall, had the work done in Michigan while on vacation due to the dangers of driving it back home to tn. Dealer did not mention it could be a recall and had me pay full amount.

- Memphis, TN, USA

While driving the vehicle, the check engine light and service transmission came on. It starting acting as though it was stuck in a higher gear. Going from a complete stop and accelerating, there was no power. After getting the code read, it was displaying P0887 "tcm power relay control circuit high." I've researched the issue and noticed that it has happen on a lot of the Chrysler vehicles from 2014 to 2018.

- Del City, OK, USA

"service shifter" warning message appears and all positions on the shifter console are lighted (P, D, R, etc.). almost always happens at highway speed. Most of the time, but not always, stopping vehicle and turning off and then on again clears the message. Occassionally requires multiple power off/on cycles to restart without the "service shifter" message.

- Plymouth, MN, USA

I was driving home and had to come to a full stop due to a traffic light, the engine just shuts down, and there's a message to shift the car to desired gear. The car was on drive but did not respond. I shifted gears from drive to park and got no response from car. It also seemed to indicate the emergency brake was engaged, but it was not. Had to turn off car completely (on a three lane street), and turn it back on again. I got this car 4 months ago, bought it used with 36,000 miles on it and had not had any problems. Now I see this is a recurrent problem on many Cherokee, and I'm so disappointed that fca has not looked into fixing this issue. I will have to take to a dealer.

- Miami, FL, USA

4 different times and months apart when driving on the freeway, vehicle loses power and the transmission light goes on. Max speed at this point is about 20 miles per hour. Each time I have limped the car off the freeway and shutdown. I waiting a few minutes the car starts back up and drives ok but the check engine light is still on. When I get home or work and the car is parked for an hour or so the check engine light clears and because of this dealership can not code it. Not sure if it is a transmission issue or computer issue. Seems very random but only occurs when traveling at highway speed. With no proof and it being random did not know what to do. Saw a news report for a recall but not my VIN, but the description of the problem was very much the same. Jeep should expand the recall before someone gets injured during one of these incidents.

- Ann Arbor, MI, USA

A pin fell out of the shifter while driving on the highway causing it to malfunction

- Dallas, TX, USA

The check engine light comes on with the message service transmission. Took it to the dealer and they cleared the code then test drove it but was unable to recreate the code. The code and check engine light has come and gone several times since this incident. Every time this happens we are driving the vehicle on the highway and are in 7th or 8th gear.

- Hutchinson, KS, USA

Jeep will be in drive. I will be driving. It will stop and give warning that vehicle needs to be put in park before it can be put in drive. But shifter has been in drive for a while and I had been driving. It will lose power for now reason. Like it is downshifting but my foot is one the gas peddle. Has happened numerous times both issues.

- North Braddock, PA, USA

Service shifter light comes on for the past year. Had in 6 months ago and they told me it just needed a "software update". now 6 months later they say it need a new shifter an wire harness for $500. This should have been done originally since it's the same issue and now not under warranty. Internet has many complaints from this known issue.

- Plainfield, IL, USA

Car shut off in the middle of the highway, couldn't do anything, not even put it into park. Was going 70mph.

- Northfield, NH, USA