Thankfully, after reading a large number of complaints from the same problem as my, we were still in our driveway when the vehicle was put in reverse and started to back out when warning came up to put vehicle in park and then select gear. So put in park and put into drive to pull back into driveway when warning came on to service transmission. Vehicle only has 54000 miles on it. Reading of a lot of people has this same issue, some while driving on the interstate

- Omaha, NE, USA

A message stating "service shift" appeared in the message board and red lights came on next to all shifts, while I was driving the vehicle. It happened suddenly on my drive to work.

- Parma, OH, USA

"service shifter" message with solid red lights on shifter panel(P-R-D, etc.). message disappears when vehicle is shut off and restarted. This situation occurs randomly and has appeared approximately 6-8 times in last six months. This occurs while the vehicle in in motion and at non highway speeds.

- Merrillville, IN, USA

Vehicle loses power and stalls showing service transmission warning message.

- Irving, TX, USA

Keep getting a notification that says "service shifter" dash light comes on along with all the lights on the shifter that light up red P, R, N, D. contacted the dealership, they said this is a problem, but is not a recall. I've done some homework to find out that this is in fact a very common issue with Jeep and has been ongoing. This issue should be a recalled before someone gets hurt! at first this the service shifter would appear after my Jeep was started and go away once I restarted it and would not appear again. Now the "serviced shifter " is staying on and not allowing me to see anything on my dash. The dealership has notified me to get it to come off I must pay a couple hundred dollars to repair the part. 2 others where at the dealership for the same issue at the same time I was, and as you could imagine none of us were happy to learn this was not a recall. This issue needs to be recalled before someone gets hurt or dies of the faulty gear shifters in these Jeep!!!!! at first the notification came on at start up, but now comes on while driving!!

- Baltimore, MD, USA

About two months ago while driving the car chimed and the message "service shifter" appeared on the screen along with all lights next to shifter to light up red. The vehicle has to turned off and restarted to reset. Now the same thing keeps happening. This never happened before the over the air update. Extremely irritating and scary the first time it happened thank god I wasn't in an accident like other reports have noted. Jeep needs to recall this issue and fix it!!!

- Clayton, DE, USA

Service shifter light came on and gear shift lights are all red, P, R, N, D. looks like this is a known issue and product flaw. Not sure how many people have to complain before something is done.

- Orlando, FL, USA

Similar to other Jeep Cherokee year models, my 2016 Jeep Cherokee slips out of gear into neutral while driving, either between 1st to 2nd gear or 2nd to 3rd gear. Makes for a dangerous ride with my 2 children in back and the car basically stops working and cars in back of me have to slam their brakes so to not run into me. This happens randomly, whether car has been driven for 10 minutes or just started.

- Cypress, TX, USA

Approx. 68,000 miles, owned for 3 years, regular maintenance and inspection. Vehicle in motion on city streets turns to neutral after the first few right turns. Gear shifter automatically shifts to neutral after the car's warning system reads "shift to park" while the vehicle is in drive and in motion. To restart the vehicle, the driver must place the vehicle in park, turn off the engine and restart it, however the battery light flashes. This has happened three times in as many weeks, all while in traffic. When taken to Jeep dealership mechanic, no code shows up on obd. After online research, many owners of Jeep Wrangler, (as well as latitudes) have had this same issue. There is a consensus it may be a result of a poorly implemented failsafe that Jeep installed when the engine oil is low. Allegedly, on Jeep with certain engines (2.4L) they burn oil at a higher rate than what the onboard computers can gage. It appears that Jeep dealerships feign ignorance with this problem. However, when other owners have pressed the Jeep Corp., they say they may issue a recall if enough people complain. Https://www.carcomplaints.com/Jeep/Cherokee/2019/engine/engine_shut_down.shtml

- Norfolk, VA, USA

Service shifter warning periodically comes on and goes off when the vehicle is turned off and restarted. When warning comes on dashboard I am unable to clear it see anything else on that screen

- Chicago, IL, USA

While driving 30mph in light traffic suddenly and out of nowhere service shifter message comes on hud. Vehicle has 24K miles all the red lights light up on shifter column. After researching hundreds of Jeep owners have same issue. Wiring harness short and entire floor shifter needs to be replaced. Problem repeats for many people. Some have had to bring car in several times with recurring problem - should be a recall

- Abington, MA, USA

Vehicle engine light came on while driving. Took to local dealership. Code shows thermostat stuck open. At ~40,000 miles. Repair was over $700.

- Perrysburg, OH, USA

The contact owns a 2016 Jeep Cherokee. While driving various speeds, the vehicle shut off without warning. The contact was able to restart the vehicle after experiencing the failure. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 50,000.

- Box Elder, SD, USA

I purchase this vehicle about 7 month ago. I took a trip to dallas Texas in it, on the drive there the service shifter light came on. I pulled over to the shoulder and placed the vehicle in park and turned the engine off. I restarted the vehicle and all was well. I have continually having the problem with the service shifter light come on, and have taken it in to be service and they can find a problem. Just in the last 5 days the service shifter indicator had come on 12 time.

- Albuquerque, NM, USA

Multiple instances of service shifter message occurring while driving or immediately after departure. Must place car in park and turn off vehicle. Restart vehicle no further issues. Does not typically reoccur within a few days. 1-6 weeks between occurrence. No error message, no issues noted by mechanic. Concerning from a safety standpoint.

- Oregon, OH, USA

Event 1 (Nov 2019) was passing a car, going 68 on freeway, got into right lane backed my foot off the gas to slow a bit and the car stayed in "passing gear" revved up high on the tach. And would not come back down until I took my foot completely off the gas. Event 2 (Nov 18, 2019) stopped at a stop sign, applied gas to go and it went nowhere. The engine sounded like it was going fast, but I was not in gear. I had to take my foot completely off the gas, the car lunged forward with two quick hops a couple of times then went into gear. Event 3 (Nov 20, 2019) going slow in a parking lot the car just died on me. No reason. This Jeep has only 28,000 miles on it. It shifts hard!! actually goes into gear at times so rough that it makes me lunge forward, it jerks a lot while going slow like it's not in the right gear. I am going to Jeep tomorrow to have it checked out, but after reading all these complaints, I see where I might be in for a long haul.

- Yuma, AZ, USA

When car is put into neutral, the sport shifter mode is activated and occasionally when put into reverse, service shifter message appears on dash and all prnd lights appear lit. Doesn't appear to affect driving but is worrisome. Current mileage is 47,000

- Fort Campbell, KY, USA

On various occasions (3 so far) the "service shifter" warning message came on. By shutting off the ignition the problem would clear. On numerous other occasions I got a "check transmission"...unknown problem warning. These warning messages all occurred while the vehicle was in motion, on city streets under normal driving conditions. I took the vehicle to my dealer and a check came up with "transmission modulator, unknown problem" was noted. An appointment was made but the messages cleared on it's own (2 occasions for the transmission warning). The dealer advised me that nothing could be done without the message being active.

- Merrillville, IN, USA

While driving on a highway with a speed limit of 65 mph and heavy traffic, all of the sudden my vehicle would not shift out of 3rd gear. Once I reached around 40mph and tried to accelerate I felt knock and shaking. The engine would continue to rev, however no acceleration or shifting would happen. It begins to sputter and feels as thought the vehicle is going to shut off.

- Shenandoah Junction, WV, USA

The contact owns a 2016 Jeep Cherokee. While making a right turn up a hill, the vehicle stalled and "shift to P then to the desired gear" was displayed. The vehicle was pulled over and was able to restart after several attempts. The contact drove home. Global Jeep (1099 us-22, North plainfield, NJ 07060, (908) 200-2536) was called and the contact was waiting for the service manager to call back with a diagnosis. The manufacturer was not notified. The VIN was unknown. The failure mileage was 60,000.

- Sterling, NJ, USA