When driving the Jeep shift extremely hard into gear. Today we stopped at a red light and went to take off the car went to shift but would not shift into gear causing us to stop in the intersection almost getting hit. We had to place it into park and restart the car to get it to move back into gear. This is an ongoing issue. The dealer cannot find the issue and will not take the time to duplicate. They show no interest on trying to solve the issue, just passing the buck.

- St. Amant, LA, USA

The contact owns a 2016 Jeep Cherokee. While the contact was driving home from work at 62 mph, the vehicle suddenly decelerated to below 40 mph. The contact depressed the accelerator pedal to the floorboard, but the vehicle would not speed up. In addition, the service transmission indicator illuminated. The contact slowly drove to an independent mechanic, but the vehicle was not diagnosed or repaired. Spitzer motor city Inc (13001 brookpark rd, brook park, oh 44142, (216) 267-2100) and the manufacturer battled with the contact for the past two weeks to see if the vehicle would be covered under the power train warranty because it was 200 miles over the limit. The dealer offered to pay half of the repair costs as long as the contact agreed to a two year contract for oil change service. The contact refused and the vehicle had not been repaired. The failure mileage was 60,250.

- Olmsted Falls, OH, USA

My 2016 Jeep Cherokee has recently presented a safety issue. Twice, in the last two days, the transmission has cut out as I made a left turn. A message appeared, "put in P to change gears." Luckily, both times this happened, I was turning off the roads and into a parking lot. It scares me to drive. What could have happened if I was turning into traffic. I feel this is a dire safety issue! both times this occurred the vehicle started back up. I was close to home so I immediately drove back home. I have an appointment with the Jeep service dept. Tomorrow. Time will tell what they say.

- Syracuse, IN, USA

The contact owns a 2016 Jeep Cherokee. While driving approximately 70 mph, the service shifter indicator illuminated. The vehicle was pulled over to the side of the road and called jim shorkey family auto group at 724-204-2560 (located at 13339 rte 30, North huntingdon, pa 15642) to inquire about the warranty. The contact was not called back and the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000. The VIN was unknown.

- Portvue, PA, USA

I was sitting at a stop light and "service shifter" popped up on my dash and all the shift lights came on, the vehicle still moved and I drove it the rest of the way to work (approx 2 miles)

- Saco, ME, USA

I bought my 2016 Jeep Cherokee new, at 17,896 miles, a message displayed "service shifter" and all the lights on my shifter were lit up. A new shifter was installed. Then at 67,631 miles, same thing happened this time they replaced the shifter bezel and wiring. Both times, the vehicle was stationary but running in a parking lot.

- Sparta, WI, USA

Service shifter light has come on for the third time since I purchased the vehicle in 2016. It's been serviced twice and last time I spoke with the dealership, they said this is a very common issue. This needs to be addressed as my vehicle is now out of warranty and I shouldn't be held accountable for the third replacement of a faulty shifter.

- Oak Hill, WV, USA

Service shifter warning came on dash monitor. All lights turned red next to shifter.

- Macomb, IL, USA

The service shifter light came on for no obvious reason, as I was driving the vehicle and no one touched the shifter. It scared me, so I immediately pulled over and checked it but it was in gear. So I turned off the car and restarted it and the message never came back on that day. Since then, which was about 3 months ago, the service shifter light has come on 4 other times. This has happened on both the highway and city streets. Speeds from 40mph to 70mph. My child drives this car. So I am especially concerned for her safety regarding this issue.

- Burleson, TX, USA

Service shifter light came on as soon as I shifted into park, stayed on until I turned the car off, did not come back on for the next 20 miles.

- Peoria, AZ, USA

Service shifter screen comes on and check engine light.

- Mentor, OH, USA

When driving the vehicle we get a message in the dash that says service shifter and the red lights on the shifter which indicate which gear you are in all light up at the same time, park, neutral, reverse, & drive. If we pull over and turn the vehicle off it clears the error and stays off for a while. When it first started occurring, I told the service writer when my vehicle was in for routine maintenance at john L sullivan in yuba city and was told that it was not giving a code so if it wasn't happening at the when I brought it in he couldn't help. So it was only happening every few months so I didn't worry and now it is happening daily and I am sure Jeep knows about this problem because there are a lot of complaints on line about the same exact thing. Not sure if it is a safety issue but it is something they should own up to and take care of on their dime. It happens at any time it's moving regardless of speed.this has been happening for months but just recently almost every day.

- Live Oak, CA, USA

The contact owns a 2016 Jeep Cherokee. While driving 65 mph, the vehicle decelerated to 30 mph and the service transmission indicator illuminated. The vehicle was pulled over to the side of the road. The vehicle was taken to bob moore Chrysler Dodge Jeep Ram tulsa (918-664-9750, located at 4627 S memorial dr, tulsa, ok 74145) where it was diagnosed that the transmission needed to be repaired. The vehicle was left with the dealer for repairs. When the contact retrieved the vehicle, the transmission indicator illuminated while the vehicle was still at the dealer. The technician stated that someone forgot to program the computer. The technician programmed the computer. When the contact drove home and turned off the vehicle, it would not restart. The vehicle was towed back to the same dealer. The manufacturer was made aware of the failure. The vehicle was repaired, but the contact was not convinced that the vehicle was safe. The failure mileage was 15,562.

- Tulsa, OK, USA

48K miles on a 2016. While driving on the interstate. Message appears on dash to "service shifter". all if the lights in the shifter are now lit up. Had to pull over and go through the owner manual on the side of the highway. Once the engine was restarted, message has not reappeared.

- Fort Wayne, IN, USA

Service transmission light on while driving making the vehicle to lose power and doesn't what to move

- Buffalo, NY, USA

My service transmission warning and check engine light keep coming on with code P2803. Spoke with the mechanic and he stated this is an ongoing issue and should have a recall issued for it as it is an ongoing issue with Jeep Cherokee. This has happened several times. I purchased the vehicle 7/23/2019. Code and light cam on the first time 8/27/2019 and was cleared then it came on again 9/19/209, was cleared that morning and came back on that afternoon.

- Raeford, NC, USA

The contact owns a 2016 Jeep Cherokee. While driving various speeds, the tires made a screeching noise without warning upon making turns. The contact took the vehicle to abernethy Chrysler Dodge Jeep Ram (1442 E main St, lincolnton, nc 28092, 704-732-1890) where it was diagnosed that the front half shaft was faulty. The contact was provided a quote for the repair cost. The contact associated the failure with NHTSA campaign number: 16V287000 (power train). The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 68,000.

- Lincolnton, NC, USA

In May 2019, all gaer lights on the shifter P R N D L + - all turned red and the screen had a message "service shifter." It is not possible to see the speedometer when this happens. It has been happening more frequently. It is a hazard, especially when driving down the highway and the bells ring, your speedometer screen diasappears and service shifter appears. I brought this to the attention of a Jeep dealer and was told, you can still drive when that occurs. This is a dangerous situation. It needs to be investigated by someone with authority soon. When looking online I discovered lots of people are having the same issue.

- Verona, PA, USA

Service shifter light comes on.

- Chicago, IL, USA

Bangs into 2nd or 3rd gear intermittently after a stop or while driving at lower speeds 25-30 mph especially. Most erratic in city driving. The jolt is so hard the driver takes notice. The vehicle will hesitate at time from a stop then jump forward like a bat out of hell causing front wheels to spin. At lower speeds in city the vehicle has a delay from engine to transmission causing a jerking motion even when pressing ever so litely on gas peddle. The transmission holds gears aggressively before up shifting, so engine speed hangs high between shifts. The vehicle shifts occasionally immediately into 2nd gear from a stop and then drags it out and clunks into 3rd gear causing untimely shifting. Lithia Jeep and pelletier Jeep both did software updates with marginal improvement or made it worse. Also the transmission up shifts to soon often from 1st to 2nd gear. Vehicle at times has mind of its own for transmission never really knowing what to making not very predictable and dangerous to drive. The speed control is dangerous and a nightmare. When going downhill it makes transmission go into lower gears causing engine RPM over danger zone. It feels like the engine and transmission are going to explode. The speed control is really hard to predict what it will do! I'm scared to use it! I'm scared to drive this vehicle!

- Van Buren, ME, USA