10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
29,288 miles

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« Read the previous 20 complaints

problem #33

Jul 162018

Cherokee

  • 22,000 miles
I was driving down a hill at about 20 mph when my vehicle started stuttering and then shut off. The car pulled up a message on the dash that said, ' vehicle must be in park to start the vehicle'. this was absolutely terrifying. I placed the car in park and then restarted the vehicle. This has happened 2 more times since then. Car is scheduled to be serviced.

- Hixson, TN, USA

problem #32

May 222018

Cherokee

  • 34,461 miles
My car has a "service shifter " message popped up at 34461 mileage going 65 mph on the highway just straight no turning no nothing. The shifter lights are all lite up as weel and I cannot see the middle screen that shows my mph in big letters. I called Jeep stating not to worry about it. Turned car off and turned back on and no message second time was at 36044 miles going 15 mph through a parking lot and the shifter is all lite up and "service shifter" message came back on again. Turned car off after parking and turned back on after a few hours and was not on.

- Spanaway, WA, USA

problem #31

Oct 202017

Cherokee

  • 25,000 miles
Auto on/off will stop working and notify me on my screen. It will state I need to get it serviced. Also it will pop up that the gear shifter stops working, and need to get it serviced. Both will disappear after engine is turned off and back on.

- Texarkana, TX, USA

problem #30

Jul 082018

Cherokee

  • 54,000 miles
The contact owns a 2016 Jeep Cherokee. While driving approximately 55 mph, the vehicle stalled and the battery warning indicator illuminated. The contact coasted the vehicle to the shoulder, shifted into park, and the battery warning indicator turned off. The contact waited approximately five minutes and restarted the vehicle. As the contact was driving, the failure recurred. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was notified of the failure and provided case number: 34697040. The approximate failure mileage was 54,000.

- Detroit, MI, USA

problem #29

Jun 302018

Cherokee

  • 32,000 miles
I was driving on I95 near DC in very heavy traffic. The car would come to a dead stop with the parking light and two battery lights on. It had the message to put car in park and then shift to desired gear. It did not work and in the middle of high speed heavy traffic I had to turn engine off and restart the car for it to go back into gear. I went to the local Jeep dealership and there were no codes when the car was checked. The service department said it had to be an electronic issue. I was traveling with children on a busy interstate and my Jeep did this three times. We could have easily been killed. My dealership will not even look at my car for almost two weeks.

- Youngstown, OH, USA

problem #28

Jun 152018

Cherokee 6-cyl

  • 35,500 miles
My vehicle was on cruise control at 55 mph and during a downhill slope, the vehicle accelerated and rpms jumped to 6-8,000. I could not get the cruise control to shutoff and stop acceleration. I almost hit the car in front of me. Has happened twice now. I have also had it lurch forward at stop signs when taking off.

- Valley, NE, USA

problem #27

May 012018

Cherokee

  • 40,500 miles
I've owned this vehicle for three weeks. I parked my Cherokee outside my office at work, shut it off as normal, and came back out a few hours later to run some errands. I received a message that stated 'no fob detected'. I tried the auto start, which worked, the lock and unlock from the key fob worked, but when I tried to start the vehicle the only message received was 'no fob detected'. I called Jeep and they tried to walk me through a reset, which did not work. Aaa came out to try to assist. They disconnected the battery, tried jumping the vehicle, and performed the reset as well. None of this worked. I had to have it towed to the dealership and am still waiting on diagnostics to tell me what was wrong with it and how much it will cost to fix.

- Lakewood, CO, USA

problem #26

Mar 222018

Cherokee

  • 27,000 miles
The contact owns a 2016 Jeep Cherokee. While driving up a hill, the vehicle stalled and the battery indicator illuminated. The vehicle was able to restart after a few minutes. The vehicle was taken to the dealer (century Dodge Chrysler Jeep Ram, 13500 veterans memorial pkwy, wentzville, mo 63385), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 27,000.

- Lake St. Louis, MO, USA

problem #25

Mar 172018

Cherokee

  • 18,000 miles
The automatic lighting had been switching between day and night mode for a couple of days. Then while driving, without warning, the car came to a stop and gave a message "you must be in park before shifting gears". the engine then stopped. This occurred in a rotary, luckily on a quiet street. After a couple of minutes, I was able to start the car and it appeared fine.

- San Francisco, CA, USA

problem #24

Feb 232018

Cherokee

  • 19,233 miles
While stopped at an intersection, the vehicle stalled. All light went off and brake pedal stuck down. I put car in park and turned key. Tried to restart vehicle and nothing started... light just came on the dash with every item flicking. The brake pedal was still stuck down. If I out the car in neutral, unable to push vehicle and unable to remove parking break. Keep in mind I'm at a very heavy traffic intersection. Took about 5 minutes until the car told me to press break to release parking break. I turned the key and the vehicle started again. Now I am afraid this will happen every time I come to a stop. My car has 19300 miles.... nothing to this extent should be going wrong.

- Boise, ID, USA

problem #23

Feb 012018

Cherokee

  • 14,178 miles
Today, February 1, 2018 I was driving on a straight road and my 2016 Jeep Cherokee and it shut off in the middle of me driving it. I was on a busy street in my town and almost got T-boned by another car. I am 5 months pregnant and this is a major safety concern. I fearful to step back into my vehicle and drive it.

- West Springfield, MA, USA

problem #22

Jan 212018

Cherokee

  • 20,673 miles
"takata recall" I have had my car looked at a couple times for the same issues and no luck getting it fixed. While driving on both highway and regular roads I will get a warning chime and all of a sudden my service parking brake, ABS, traction control, and four wheel drive- overheated lights come on. I then lose power steering, the steering wheel becomes very stiff and the brakes stop working. It is very scary especially in the winter time, to not be able to control your vehicle. I am pregnant and have a 2 year old child and do not want this Jeep anymore unless fixed. I have done research and it seems that people with the same Jeep even different years have had the same issue. Please help! this always happens when the vehicle is in motion. I have many of the same images just all different days this has happened to me. I will attach and image below. As stated this has happened multiple times not just one day. Thank you.

- Highgate Center, VT, USA

problem #21

Dec 092017

Cherokee

  • 38,500 miles
The transmission slams into gear when re-accelerating. (usually at lower speeds) sometimes the RPM's will increase but the vehicle will not move forward. (this can be dangerous when you need to get up to speed safely.) there is also a minor clicking noise when the air conditioner is turned on. (mostly just annoying)

- Huntington Beach, CA, USA

problem #20

Nov 242017

Cherokee

  • 50,000 miles
Jeep 2016 power liftgate won't open or close. This leads to the inability to manually close the liftgate, and the interior lights stay luminated. There are recalls; however my VIN isn't listed. I notified the dealer who changed the strut for over $300 and it still occurs.

- Auburn, PA, USA

problem #19

Nov 162017

Cherokee

  • 40,200 miles
I came to a complete stop at a red light. The brake and gas pedals were frozen in place and the elictrical equipment on the dash went haywire for a moment. The message center then showed the message "start stop system unavailable/ please return to park, then choose desired gear." I was able to turn on my flashers, but despite shifting to park and to drive several times the transmission would not engage. The engine did not seem to be running. I had to turn the car off and then on with the key several times before the engine turned over. The same thing happened at the next two stop lights. I drove about three miles past the third stoplight, and the same thing happened but while I was driving in motion on a highway at about 55 mph. There was no shoulder. It was terrifying. I turned on my flashers and came to a full stop coasting with no brakes and no ability to shift gears. I turned the car off and on with the key again and the car seemed "fine." I used the dash button to turn off the auto-off mechanism and drove the last ten miles home without incident. I'm not sure whether the ess system is related to the malfunction, however the error message and result of turning it off suggests it is. I still have a message that says "service auto on off system." Calling dealership today.

- Lees Summit, MO, USA

problem #18

Jan 252016

Cherokee

  • 11,000 miles
While driving, vehicle shuts down unexpectedly and will not restart. Five + incidents have occurred this year alone, first incident occurred on Jan 25, 2017 - the most recent occurred today Aug 24, 2017. An engine replacement has been completed on the vehicle, however new/related faulty issues have been identified to include the transmission and software programming. Even after the so-called repairs are completed, the vehicle continues to shut down. All incidents have occurred while driving, turning, stopped on city streets, and when attempting to re-start engine after running a short (less that 5 minute) errand. Incidents are a safety issue endangering life and safety. Premier Jeep dealership in placentia, ca has been less than cooperative and rude in dealing with a female owner. Loss of use of vehicle has resulted in additional costs for other vehicle rental/insurance and lost wages from not being able to get to or having to leave work early to deal with this issue. Copies of vehicle maintenance repair will be forthcoming. Please note their have been numerous cited incidents of this issue occurring on the Jeep Cherokee built in late 2015 through early 2016. Chrysler/Jeep has even distributed notices to all dealerships recently to advise of the issue.

- Tarzana, CA, USA

problem #17

Jul 102017

Cherokee

  • miles
The contact owns a 2016 Jeep Cherokee. The contact stated that the low beam and high beam headlights failed to illuminate properly with low visibility. The dealer was contacted (percy's auto sales Inc, 40 houlton rd, presque isle, me 04769, (207) 764-4493), but the vehicle was not diagnosed. The manufacturer was notified of the failure. The VIN and failure mileage were not available.

- Limestone, ME, USA

problem #16

Jul 092017

Cherokee

  • 13,000 miles
1) car stalls at random without warning and no apparent cause. I've had the car stall at low speeds after turning (able to restart) but most significantly an incident occurring 7/9/2017 when I lost all acceleration on the interstate at 65mph while towing a 3500lb trailer. The tachometer and speedodometer dropped immediately to zero. Total shutdown. Concurrently all the electronics shutdown, including power brakes. Thankfully I was on a flat stretch of road and was able to drift into the breakdown lane. The car would not restart; no electrical components with the exception of the hazard lights and emergency brake were functioning. Car had to be towed. 3) cruise control fails to maintain car speed on moderate downgrades...RPM's will shoot to 5000, then car will "take off" increasing speed by as much as 15 mph more than control is set for. My complaints have been verified/replicated by a Jeep Chrysler service center but they have stated they can't fix the car because they do not know what is causing the issue.

- White River Junction, VT, USA

problem #15

Jun 012017

Cherokee

  • 10,200 miles
The contact owns a 2016 Jeep Cherokee. While driving approximately 20 mph, the vehicle's speed suddenly increased to approximately 30 mph. The driver crashed into a traffic cone. A police report was not filed and there were no injuries. The contact also indicated that the rear windshield wiper suddenly stopped operating. On some occasions, after removing the ignition key from the ignition switch a message indicating "key inserted" would display. The vehicle was taken to huntington Jeep in huntington, New York, but the failures could not be duplicated. The manufacturer was notified of the failures. The VIN was invalid. The failure mileage was 10,200.

- Huntington, NY, USA

problem #14

Jun 192017

Cherokee

  • 25,000 miles
Beginning about two month ago, I have been going back to the dealer for drive train related issues. The initial issue was a failed rear hub at around 25,000 miles which was found during an oil change. Next, the main drive shaft (propeller shaft) began making grinding noises as well as a wobble/thumping sound at highway speeds. The grinding sound was resolved but the wobble/thumping continued. The followup for that sound found failed half-shafts (both sides), failed rear differential, and failed transfer case/module. The car was returned to me without all repairs being completed due to lack of parts and "warranty not authorizing additional days of rental" the car then began to give failed parking brake service codes and check air bag system codes which supposedly are related now to a failed on board control module. When the most recent codes (today) were given the car would not shift into gear initially.

- Plymouth, MA, USA

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