The vehicle was brought to the dealership for several issues at one time on 5/16/2017 (mileage 32779). The vehicle was purchased, new, 5/2016. The service shifter message had been coming on and going off and the dealership told me that they did not know why and could not do anything about it unless it was on when I brought it in. The dealership stated that the problem may come from the battery being bad and that they would not cover the bad battery. After a call to Jeep customer care, Jeep agreed to pay to have the battery replaced by the dealership at no cost to me. This was 7/12/2017 and the shifter issue was noted again on this service order. 4/2018, a technical service bulletin was put out about this issue, but I was not aware of it until 12/2019. After research and the discovery of the technical service bulletin, this is a common problem with many of the Jeep Cherokee produced between 2015 and 2018. There has been no recall. I brought the vehicle to the dealership 3/12/2020 to get another issue fixed and asked them to repair the service shifter problem, now that they knew how to fix it. They would only fix it if I paid for it. I, again, called Jeep customer care for assistance, but have been told this time that the mileage is too high and it is out of warranty, even though I brought this to their attention during the battery ordeal in 5/2017. They are refusing to cover the cost of the repair, even though this has been brought to them during the warranty period (as with the battery). Originally, Jeep techs did not know what the problem was or how to fix it when I brought it to them in 2017. But Jeep is now aware of the problem and how to fix it but won't unless I pay for a repair they weren't able to do, at the time, but are able to do now.

- Murefreesboro, TN, USA

While in motion: If the 2016 Jeep Cherokee drives over a slight bump, various electrical components will lose power and a warning light will appear on dashboard screen -- most of the time the service brake system warning will display; and other times, the screen power will completely shut off. In addition, while in motion, sometimes the engine will suddenly lose all power, the steering locks up, decelerates and all power to the vehicle shuts off. The only solution is to turn the vehicle completely off, wait a few minutes and start it again.

- Chicago, IL, USA

Both the electronic throttle control system lights came on. The vehicle repeatedly would seem to glitch out while operating at varying speeds in motion on city streets and highways. Seems to lose power for very brief spurts.

- Incline Village, NV, USA

I have owned my vehicle for about 3 years and just the beginning of this year (2020) I have had two problems with the service shifter light coming on while going at a speed of 55 mph. Both times I have been driving on the highway and the light just comes on and all the lights on my shifter panel light up. If I turn the vehicle off then right back on the transmission light comes on and will stay on for a couple of days. I've contacted several different dealerships and they tell me they dont know what the problem is.

- Hazlehurst, GA, USA

Service shifter light keeps coming on. All the lights light up on shifter. Car keeps sounding like it's revving on its own. And also car keeps feeling like brakes trying to slow down car by itself, and that happens sometimes while it sounds like revving at same time.

- Dudley, MA, USA

At about 20K miles, a warning on the display popped up that says, "service shifter" and all of the gear shift lights all lit up. This happened two times, once while the vehicle was in motion and once while it was parked. After those two times, it stopped and didn't happen again until now. The issue has returned at 45K miles and is happening a lot. When it happens while I'm moving, the engine revs up really high. When I'm parked and it happens, I have to turn the vehicle off and back on before I can shift into gear. The dealership has not provided a solution.

- Grapeview, WA, USA

The service shifter light keeps coming on. With that..the lights next to the park, drive, neutral and drive letters all turn red. I'm taking it to a dealership this Saturday and I know that it will cost me. I had my two kids in the car 1 and 3 years old when it happened. My car was parked overnight in my garage because it's been raining all week and I didn't want to get out into the rain to let my two kids inside. I drove it about a mile down the road when this problem started. I read that this is a reoccurring problem with this vehicle that a lot of people are having. Some say the problem gets worse like the vehicle shuts down while driving and others say they have to keep paying to have it 'fixed' but the problem with keep happening. Also my vehicle had a misfire on the 2nd cylinder and my vehicle kept jerking two weeks prior to this incident but we also paid to get that 'fixed'. I got this vehicle because I needed something reliable to drive my family around in and it's causing me more headache and now I have to worry if my kids are safe to ride with me in it.

- Fort Mitchell, AL, USA

'service shifter' appears on dash. All lights light up on shifter prnd

- Mount Sterling, OH, USA

Service shifter warning appears in main console display which replaces your digital speed indicator. Will not disappear until you stop and restart car. Happens while moving. After googling the issue appears quite a few others have this same problem. Is just distracting if youre on the highway with your current speed suddenly replaced with a warning. As per others on google with the same issue.. had to have the shifter bezel and wiring harness replaced.

- Las Vegas, NV, USA

Jeep been cutting off alot, but can recrank, lighting bolt comes up when dies, now getting worse and lightning bolt stays on. Looking up what it means, shows electronic throttle. Just cuts off no warning, regardless how or ehete you at during driving.

- Starr, SC, USA

2016 Jeep Cherokee. Consumer writes in regards to difficulty with stop/start feature on vehicle. The consumer was advised to replace battery, the vehicle lunged forward while attempting to park. The consumer was advised the software. Needed to be updated the consumer was concerned that the cabin filter was not mentioned in the owner's manual. The consumer was unaware that the cabin filter existed and would need to be replaced.

- Beverly Hills, MI, USA

Today a message came on in my message window on the dash that the shifter needs to be serviced and all the shifter lights came on along with it. My car has about 60,000 miles on it. I purchased this car brand new and have already had 2 recalls, battery replacement, and transmission thermostat replaced on it. It sucks that these costs have had to come out of my own pocket because mopar/ Jeep has made such a lemon of a car. I've had to have towed twice so far.

- Henderson, TX, USA

I was driving and the lights on the shift all turn red. I pulled over turned the vehicle off drove again and all the lights turn red again repeated the process and and it turned on again. Called the dealer they never heard of the problem looked it up and said that the shift needs to be inspected but they said it is ok to drive.

- Rego Park, NY, USA

On Feb 6, 2020, I was getting ready for work when I noticed that my Jeep had a message appear on the dash board regarding shift shifter. I was pulling out of my apartment complex when my car stopped out of no where my car stopped and the message appear while still on drive. When I looked over the shift shifter, the prnd were all lighten up in red. I has causing traffic and had to get my car towed.

- Austin, TX, USA

We have taken our Jeep in countless times since obtaining it brand new in 2016 for a service shift issue. They replaced our thermostat the first time then wiring harness to the transmission/BCM the second time since then the dealership has stated with out a check engine light not to worry about this issue. Every time it happens our Jeep heats up past 220 degrees and starts to run rough.

- San Antonio, TX, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at approximately 20 mph, an audible chime was heard and a message stating shift to park displayed on the instrument panel, and the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted or informed of the failure. The manufacturer was contacted and informed of the failure. A case was filed with the manufacturer. The approximate failure mileage was 44,000.

- San Antonio, TX, USA

When I start my 2016 Jeep Cherokee latitude and put it in 1 sec gearkl all the lights on my shifter light up and stay lit. A message on my dash board says "service shifter". I tried turning the Jeep off and turn it back on but all the lights still stay on.

- Harrison City, PA, USA

Service shifter dashboard message and the P. R. N. D. light up red off and on, three times so far within a six month period what do we do? Jeep dealer and headquarters maintains no complains have being filed the problem happens during car moving

- Grand Prairie, TX, USA

Service shifter message and red lights lit by gears on shift. In motion. Starting it up. All the time

- Maconb, MI, USA

About two months ago while driving the car chimed and the message "service shifter" appeared on the screen along with all lights next to shifter to light up red. The vehicle has to turned off and restarted to reset. Now the same thing keeps happening. This never happened before the over the air update. Extremely irritating and scary the first time it happened thank god I wasn't in an accident like other reports have noted. Jeep needs to recall this issue and fix it!!!

- Clayton, DE, USA