10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
28,149 miles

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« Read the previous 20 complaints

problem #127

Mar 052020

Cherokee

  • 52,324 miles
The service shifter light keeps coming on. With that..the lights next to the park, drive, neutral and drive letters all turn red. I'm taking it to a dealership this Saturday and I know that it will cost me. I had my two kids in the car 1 and 3 years old when it happened. My car was parked overnight in my garage because it's been raining all week and I didn't want to get out into the rain to let my two kids inside. I drove it about a mile down the road when this problem started. I read that this is a reoccurring problem with this vehicle that a lot of people are having. Some say the problem gets worse like the vehicle shuts down while driving and others say they have to keep paying to have it 'fixed' but the problem with keep happening. Also my vehicle had a misfire on the 2nd cylinder and my vehicle kept jerking two weeks prior to this incident but we also paid to get that 'fixed'. I got this vehicle because I needed something reliable to drive my family around in and it's causing me more headache and now I have to worry if my kids are safe to ride with me in it.

- Fort Mitchell, AL, USA

problem #126

Sep 192019

Cherokee

  • 22,000 miles
'service shifter' appears on dash. All lights light up on shifter prnd

- Mount Sterling, OH, USA

problem #125

Feb 222020

Cherokee

  • 36,000 miles
Service shifter warning appears in main console display which replaces your digital speed indicator. Will not disappear until you stop and restart car. Happens while moving. After googling the issue appears quite a few others have this same problem. Is just distracting if youre on the highway with your current speed suddenly replaced with a warning. As per others on google with the same issue.. had to have the shifter bezel and wiring harness replaced.

- Las Vegas, NV, USA

problem #124

Feb 172020

Cherokee

  • miles
Jeep been cutting off alot, but can recrank, lighting bolt comes up when dies, now getting worse and lightning bolt stays on. Looking up what it means, shows electronic throttle. Just cuts off no warning, regardless how or ehete you at during driving.

- Starr, SC, USA

problem #123

Jan 012020

Cherokee

  • miles
2016 Jeep Cherokee. Consumer writes in regards to difficulty with stop/start feature on vehicle. The consumer was advised to replace battery, the vehicle lunged forward while attempting to park. The consumer was advised the software. Needed to be updated the consumer was concerned that the cabin filter was not mentioned in the owner's manual. The consumer was unaware that the cabin filter existed and would need to be replaced.

- Beverly Hills, MI, USA

problem #122

Feb 252020

Cherokee

  • 59,942 miles
Today a message came on in my message window on the dash that the shifter needs to be serviced and all the shifter lights came on along with it. My car has about 60,000 miles on it. I purchased this car brand new and have already had 2 recalls, battery replacement, and transmission thermostat replaced on it. It sucks that these costs have had to come out of my own pocket because mopar/ Jeep has made such a lemon of a car. I've had to have towed twice so far.

- Henderson, TX, USA

problem #121

Feb 152020

Cherokee

  • 20,000 miles
I was driving and the lights on the shift all turn red. I pulled over turned the vehicle off drove again and all the lights turn red again repeated the process and and it turned on again. Called the dealer they never heard of the problem looked it up and said that the shift needs to be inspected but they said it is ok to drive.

- Rego Park, NY, USA

problem #120

Feb 062020

Cherokee

  • 99,850 miles
On Feb 6, 2020, I was getting ready for work when I noticed that my Jeep had a message appear on the dash board regarding shift shifter. I was pulling out of my apartment complex when my car stopped out of no where my car stopped and the message appear while still on drive. When I looked over the shift shifter, the prnd were all lighten up in red. I has causing traffic and had to get my car towed.

- Austin, TX, USA

problem #119

Feb 062017

Cherokee

  • 23,000 miles
We have taken our Jeep in countless times since obtaining it brand new in 2016 for a service shift issue. They replaced our thermostat the first time then wiring harness to the transmission/BCM the second time since then the dealership has stated with out a check engine light not to worry about this issue. Every time it happens our Jeep heats up past 220 degrees and starts to run rough.

- San Antonio, TX, USA

problem #118

Jan 282020

Cherokee

  • 44,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at approximately 20 mph, an audible chime was heard and a message stating shift to park displayed on the instrument panel, and the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted or informed of the failure. The manufacturer was contacted and informed of the failure. A case was filed with the manufacturer. The approximate failure mileage was 44,000.

- San Antonio, TX, USA

problem #117

Sep 012018

Cherokee

  • 29,000 miles
When I start my 2016 Jeep Cherokee latitude and put it in 1 sec gearkl all the lights on my shifter light up and stay lit. A message on my dash board says "service shifter". I tried turning the Jeep off and turn it back on but all the lights still stay on.

- Harrison City, PA, USA

problem #116

Jan 202020

Cherokee

  • 20 miles
Service shifter dashboard message and the P. R. N. D. light up red off and on, three times so far within a six month period what do we do? Jeep dealer and headquarters maintains no complains have being filed the problem happens during car moving

- Grand Prairie, TX, USA

problem #115

Jan 072020

Cherokee

  • 39,000 miles
Service shifter message and red lights lit by gears on shift. In motion. Starting it up. All the time

- Maconb, MI, USA

problem #114

Nov 222019

Cherokee

  • 39,000 miles
About two months ago while driving the car chimed and the message "service shifter" appeared on the screen along with all lights next to shifter to light up red. The vehicle has to turned off and restarted to reset. Now the same thing keeps happening. This never happened before the over the air update. Extremely irritating and scary the first time it happened thank god I wasn't in an accident like other reports have noted. Jeep needs to recall this issue and fix it!!!

- Clayton, DE, USA

problem #113

Jan 032020

Cherokee

  • 19,400 miles
The car dashboard keep saying service shifter. This happens after driving anytime on all roads and putting the car in park.

- Mogadore, OH, USA

problem #112

Oct 012019

Cherokee

  • 70,000 miles
Service shifter warning. All gears on shifter are light red. P R N D

- Yardley, PA, USA

problem #111

Dec 292019

Cherokee

  • 90,000 miles
Service shifter message appeared in the center display and is lock in place, not being able to scroll through the menus any longer. Next to the shifter all lights for shifter position are illuminated and you cannot see which gear the vehicle is in anymore from looking down at the shifter. This has happened multiple times mostly while in motion but has also happened while stationary. The message including all other indications can go away with a full shutdown.

- Brooklyn, MI, USA

problem #110

Dec 232019

Cherokee

  • 60,000 miles
I was sent a recall for my navigation to upgrade, I was sent a flash drive for the upgrade and it didnt work. I called the number on the paperwork and they said to have the nearest dealership do the upgrade because the flashdive was not working. The dealership said they couldnt do the upgrade but for 400 dollars they could fix my usb port so they could upgrade the software and they kept the recall paperwork so now I dont have the number to call and tell them it's not done and when I enter my VIN it says all recalls are finished.

- Niagara, WI, USA

problem #109

Dec 042019

Cherokee

  • 43,000 miles
The contact owns a 2016 Jeep Cherokee. While driving approximately 55 mph, the message center displayed "service engine immediately" and a humming noise emerged from the engine compartment. The vehicle was driven to morian Chrysler Jeep (374 siemers dr, cape girardeau, mo 63701) where it was determined that there was a failure with the four wheel drive system. The vehicle was taken to morian Chrysler Jeep (374 siemers dr, cape girardeau, mo 63701) three other times for electrical failures. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 43,000.

- Chaffee, MO, USA

problem #108

Nov 232019

Cherokee

  • 42,700 miles
Service shifter indicator comes on- solid red lights appear on the shifter in every gear. Comes on every couple of days. Cargurus has several people complaining about experiencing the same problem. Dealerships seem to not really know what the real problem is, replacing engines, transmissions, shifters- only to have the problem come back for these folks. Clearly, a recall is in order. I am concerned if I take mine in, I will have the same problem as the others, price gouged- with no real solution. Here is the link for the feed of problems: Https://www.cargurus.com/cars/discussion-T68742_ds947921

- Rapid City, SD, USA

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