10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 29,288 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter warning. All gears on shifter are light red. P R N D
- Yardley, PA, USA
Service shifter message appeared in the center display and is lock in place, not being able to scroll through the menus any longer. Next to the shifter all lights for shifter position are illuminated and you cannot see which gear the vehicle is in anymore from looking down at the shifter. This has happened multiple times mostly while in motion but has also happened while stationary. The message including all other indications can go away with a full shutdown.
- Brooklyn, MI, USA
I was sent a recall for my navigation to upgrade, I was sent a flash drive for the upgrade and it didnt work. I called the number on the paperwork and they said to have the nearest dealership do the upgrade because the flashdive was not working. The dealership said they couldnt do the upgrade but for 400 dollars they could fix my usb port so they could upgrade the software and they kept the recall paperwork so now I dont have the number to call and tell them it's not done and when I enter my VIN it says all recalls are finished.
- Niagara, WI, USA
The contact owns a 2016 Jeep Cherokee. While driving approximately 55 mph, the message center displayed "service engine immediately" and a humming noise emerged from the engine compartment. The vehicle was driven to morian Chrysler Jeep (374 siemers dr, cape girardeau, mo 63701) where it was determined that there was a failure with the four wheel drive system. The vehicle was taken to morian Chrysler Jeep (374 siemers dr, cape girardeau, mo 63701) three other times for electrical failures. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 43,000.
- Chaffee, MO, USA
Service shifter indicator comes on- solid red lights appear on the shifter in every gear. Comes on every couple of days. Cargurus has several people complaining about experiencing the same problem. Dealerships seem to not really know what the real problem is, replacing engines, transmissions, shifters- only to have the problem come back for these folks. Clearly, a recall is in order. I am concerned if I take mine in, I will have the same problem as the others, price gouged- with no real solution. Here is the link for the feed of problems: Https://www.cargurus.com/cars/discussion-T68742_ds947921
- Rapid City, SD, USA
Faulty engine with excessive oil consumption. Engine piston blown at 54K, on brand new 2016 Jeep Cherokee, and consequently repaired under manufacturer warranty. Fca and dealership difficult to work with and attempted everything to avoid the repair until I obtained legal counsel. The vehicle still randomly shuts off while being operated which makes it a danger to all. I have also experienced issues with the transmission, which the dealership said stemmed from the electrical system. The vehicle would get "stuck" in a particular and cause the vehicle to "jump" while attempting to idle down. Lastly, the service shifter light has come on. The light comes on while the vehicle is in motion and does not appear to effect the operation of the vehicle. Nevertheless, this is another problem added to the engine and transmission issues. This vehicle is trash and needs to be completely recalled. Shame on fca for selling this vehicle with a ton of defects. Shame on any authority that does not investigate the claims regarding this vehicle, or does it take a catastrophic event to gather your attention.
- Del Valle, TX, USA
My rear glass windshield burst when heating up using remote start. I've read multiple complaints about this happening with Jeep as well as Ford trucks. It's very dangerous. There needs to be a recall! consumers should not have to pay for something that was engineered faulty.
- Indianapolis, IN, USA
Service shifter comes on and shifter prnd all red lights come on and you can not tell what gear the car is in. It came on once when you shut off the care it went away it sis this twice now it just stays lit. Up in red.
- Peabody, MA, USA
Service shifter indicator illuminated on 2016 Jeep Cherokee.
- Caldwell, ID, USA
While leaving my office and making a left hand turn the car completely stopped mid turn. There was no check engine light on, no battery light appeared and the dash, radio and head lights were still on. A message appeared in my dash telling me to shift into park and then shift into the desired gear. I then put the car in park and tried to restart it 3 times before it started again. Now the car does this on several occasions after being told by a professional that they can't pin point the issue.
- Millington, TN, USA
I just purchased the Jeep a month ago & it has 43,000 miles. When the Jeep is in gear a "service shifter" message pops up on dash. Once it pops up you can't see your miles per hour until you pull over, shut the Jeep off & restart. I was pulled over & cited for my speed but I had nowhere to pull of the highway to. I feel like it is a huge safety issue. The message only pops up randomly every three or 4 days & everyone I call say they've never heard of this & it nothing comes up when hook up code reader.
- Blue Springs, MO, USA
When driving on a highway at 70 mph, "shifter service" light came on in the instrument panel and would not go off. I was a little scared as all the transmission lights came on (park, reverse, neutral drive) and I could not tell how fast I was going. Since the car did not seem to have driving issues I continued the 20 miles to home. When we turned the car off the warning did not come back on when I restarted the vehicle. After checking this issue online I see that there are many people have had this same problem. And it seems that Jeep is not sure what to do about it. Jeep dealer told me it was caused by U1465-00 and P1C86-1D codes, and are going to replace shift bezel and harness. More than a few people online said the same problem came back after the harness was replaced.
- Eau Claire, WI, USA
At approximately 40,000 miles my service shifter light came on all the lights on the shifter are highlighted in red. At approximately 40,000 miles my service shifter light came on all the lights on the shifter are highlighted in red I went to the dealership and ask them about it and they said that I would have to pay money and they never heard of that problem. Now at 56,000 miles this service shifter came on again and I don't know what to
- Van Buren, AR, USA
Service shifter light came on as soon as I shifted into park, stayed on until I turned the car off, did not come back on for the next 20 miles.
- Peoria, AZ, USA
Service shifter screen comes on and check engine light.
- Mentor, OH, USA
Error message that states: "service shifter"on the dash board and all the lights on the gear shifter box light
- Alvin, TX, USA
The contact owns a 2016 Jeep Cherokee. On three separate occasions, while driving various speeds, the vehicle stalled. Additionally, while driving, the service shifter and several other unspecified warning indicators illuminated. The vehicle was taken to nolf Chrysler Dodge (2373 brookville St, fairmount city, pa 16224, (814) 365-5251) to be diagnosed, but the contact was not provided conclusive information as to the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. The VIN was not available.
- Chicora, PA, USA
While driving on a highway, my 2016 Jeep Cherokee suddenly shut off completely. This did not allow me to accelerate, and the car slowed down which I had to pull over on the highway. There was the engine light and the battery light shown on the display. After couple times of attempting to restart the vehicle, I was able to drive it fine to work. This was really dangerous especially with I had no engine problems previously to warn that such thing was going to happen.
- New Brunswick, NJ, USA
Please note the photos are not from my Jeep, they are from another person having the same issue. Dash displays 'service shifter' and all lights one shifter illuminate. I was driving when this happened (twice on different occasions). I pulled over shifter to park, shut the Jeep off and turned it back on and it went away for a few miles and came back on. This happened either the end of March or beginning of April 2019 during slushy wet road conditions. I have not seen it since those two days. Date entered below is an estimate. I wasn't aware this site existed until a friend tagged me in a facebook post depicting an accident caused from the same issue in a 2017 Jeep Cherokee latitude.
- Superior, WI, USA
- Mogadore, OH, USA