10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
29,288 miles

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« Read the previous 20 complaints

problem #93

Feb 102019

Cherokee

  • 55,000 miles
Three days after buying this Jeep Cherokee limited I was sitting in my driveway with the car in park running when I started to smell something burning, the cabin filled with smoke to the point that I called 911 and dispatched my local fire department, they could not determine the location of the smoke, I was able to drive it to the dealership with all windows down in 18 degree weather, the dealer found "burn marks" on the cabin air filter and all they did was to remove the cabin air filter and that was it? car make me feel unsafe as no repair or diagnostic of burning or smoke has been done. Car lost power with the A/C running last week while at the car wash, I had to turn off the A/C to get it up to speed. Also while sitting idling at mcdonalds pickup window a strong smell of gasoline was detected by the lady serving my meal, my girlfriend and others in line waiting, took it to the dealer and of course they found "nothing". going to get rid of this thing before it catches fire.

- Bridgeport, OH, USA

problem #92

Sep 092019

Cherokee

  • 75,000 miles
All prnd indicator lights on the shifter unit illuminate at once, and stay lit. "service shifter" warning appears on the instrument cluster display. When "service shifter" warning is displayed, cannot be turned off and digital speedometer readings (or other information) are no longer displayed. Prnd shifter indicator lights blink sporadically until warning finally displays. Lights stay illuminated after warning appears. Prnd lights and display warning appear while vehicle is parked/stationary as well as when vehicle is in motion. Started sporadically, roughly 6 months ago (early 2019) and would typically go away if vehicle was turned off and re-started. These warnings now happen daily, every time I start the vehicle, and almost never go away. Upon researching this concern online, it appears that this is a known issue that many have been experiencing since around 2012. Most web inquires indicate that this may be related to a wiring harness? I took to the dealership for service and was told it would be $700 to replace the entire shifter, and that if I do not replace, I could find myself unable to put the vehicle in park. Hoping that this is something that is being investigated and recalled so that I do not have to pay for something that is a recurring, known safety issue.

- Berkley, MI, USA

problem #91

Aug 292019

Cherokee

  • 23,000 miles
Car has completely stalled and locked up to a point where the steering wheel cannot be moved, hazard lights will not turn on, cannot change the gear at all. Had to have a flat bed tow because the wheels were locked, tow driver had to use dish soap to get the wheels to slide up the ramp. Jeep dealership first replaced the battery, then replaced the BCM and it is still a solid brick. They have no idea what is wrong. This has cost me $600 so far without even a repair. My 17 year old daughter is driving this dangerous car. I have seen the forums and this is a common problem with this Jeep, it needs a recall. As soon as we can get it running again, we will be trading it in. I can't have her in a death trap, it stalls without warning and we had to put the hood up to warn other drivers because the hazards wouldn't even turn on. This car only has 23000 miles on it, it should really not be doing this.

- Jamesville, NY, USA

problem #90

Sep 042019

Cherokee

  • 40,000 miles
Service shifter warning light came on out of nowhere. 2016 Jeep Cherokee 40K miles on it, leased vehicle. Started the vehicle it was in park, stationary. No prior warning

- Manorville, NY, USA

problem #89

Aug 312019

Cherokee

  • 32,500 miles
While driving my SUV twice it decelerated and would not move I couldn't push the gas to make it go faster or anything. When I turned it of and then turned it back on it had trouble starting back up. I took it to my dealership and they said that it was 2 quarts low on oil. I just had an oil change 2 months ago and get the synthetic oil to improve my engines life, I'm not sure for an oil chnage until November 19. My dealership put oil in for me and said that this engine shutting down is a fail safe to protect the engine from being damaged. This experience has been very frightening as both times I was driving on major roadways. My dealership has advised me to come back in and get a oil change and they will seal my oil reservoir components and put a dye pack in and have me come back in after driving 1000 miles. After reading the reviews on this website it appears many others have the same issues which truly frightens me I bought my truck brand new and it on has 32500 miles on it, I hope that some major investigations occur before someone gets seriously hurt or worse.

- Aberdeen, MD, USA

problem #88

May 012019

Cherokee

  • 14,216 miles
Back up camera image is garbled. Cannot see out the back

- Keizer, OR, USA

problem #87

Aug 202019

Cherokee

  • 84,000 miles
Service shift light came on dashboard and all the lights on the shift panel were lite, while we were driving. Second time it happened within a month. Can't find a recall, but I see it has been happening to other Jeep owners. Is it safe to continue to drive?

- Sheboygan Falls, WI, USA

problem #86

Aug 182019

Cherokee

  • 65,000 miles
Service shifter message, all lights on shifter are lit up. Manual shift doesnt work. New symptom, car didnt recognize car was in drive. Message appeared to shift into P then desired gear. When ignition button pushed to turn off, car restarted on its own.

- Lititz, PA, USA

problem #85

Aug 012019

Cherokee

  • 67,000 miles
Service shifter light randomly appears on info screen indash and lights up shifter mount area. No rhyme or reason as to why it comes on, no one has been able to diagnose but seems to be a common problem when googled.

- Ottumwa, IA, USA

problem #84

Aug 012019

Cherokee

  • 62,000 miles
Vehicle's service shifter light remains on and all lights beside gears prnd remain on. Occurs at any given time whether the vehicle is in motion or not.

- Bay Minette, AL, USA

problem #83

Jul 252019

Cherokee

  • 60,000 miles
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?

- North Wilkesboro, NC, USA

problem #82

Jul 232019

Cherokee

  • 108,000 miles
The problem started 7/23/2019. The Jeep is stopping randomly at red lights and stop signs. It starts back up but the ac is on defrost and I have to put it back on cool. The first time it did this I read about some reviews that stated it could be because an oil change is needed. Since it was time for an oil change, I did that. But the next day it did the same thing, randomly stopping. Also changed a dirty air filter. Scheduled a diagnostic test for 7/29/19 and will see if Jeep can help with this problem.

- Houston, TX, USA

problem #81

Jul 252019

Cherokee

  • 57,226 miles
I purchased a certified pre-owned Jeep latitude. Within two months the service shifter light came on and the entire console lit up red. This issue continued off and on until I took it for servicing. This issue showed up while in park in my driveway, when pulling out and then when I stopped at a gas station. It was fixed in minutes "??" but it appears this has been an ongoing issue never corrected by Chrysler/ Jeep

- Mckeesport, PA, USA

problem #80

Jul 232019

Cherokee

  • 55,400 miles
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.

- Baltimore, MD, USA

problem #79

Mar 152019

Cherokee

  • 30,000 miles
While in motion the shifter indicator lights all light up and "service shifter" appears on the console overriding the digital speedometer, the only way to reset this is to stop the car, turn off the engine and restart. This happens nearly every time the car is driven and unpredictable how long it will take to happen. (resetting is only temporary as well)

- Vandalia, IL, USA

problem #78

Jul 152019

Cherokee

  • 1 miles
My 2016 Jeep Cherokee latitude has suddenly turned off twice in the middle of the road while driving. A "shift gear" light warning appears on the dashboard. Both times it occured shortly while starting to drive home from work. Therefore, occured within 10 minutes of starting the engine. The first time it occured within seconds after turning left at a light.

- Carpentersville, IL, USA

problem #77

Jun 072019

Cherokee

  • 64,200 miles
My 2016 Jeep Cherokee has been showing a service shifter on my screen and all of my lights are solid on my shifter when this happens. I also have to pull over and restart my car after this happens

- Bethel Springs, TN, USA

problem #76

Jun 152019

Cherokee

  • 55,000 miles
While in motion: 2016 Jeep Cherokee will randomly lose engine power during a right turn (on highway at high speed and at low speed on city street), steering locks up, decelerates automatically, and dash says to put vehicle into manual mode and select the desired gear. This is very dangerous and has almost caused an accident two times.

- Schaumburg, IL, USA

problem #75

Apr 012019

Cherokee

  • 18,000 miles
The power lift gate has failed to lift on several occasions. Once, the lift gate actually fell unexpectedly, hitting me in the head! it seems to struggle to lift on most attempts.

- Princeton, LA, USA

problem #74

Apr 052019

Cherokee

  • 90,000 miles
This issues has happened twice once I was at an intersection and the second time I was on the freeway. I am driving with no issues and then all of a sudden the car loses speed. I will go from 70-0mph with in seconds, all the lights will come on on my dash board and I am unable to speed up or even steer out of the way. The second time this happened to me I was in the fast lane on the freeway with my daughter, no cars behind me because I would have been hit with out a question. It sounded as if the car shut down with out actually turning off. I had the car towed to the dealer where they had no explanation for me both times this happened. As soon as they would connect it to diagnose they said the codes would clear and the car was working. Both times this has happened and now I am scared every time I drive. Now the stereo will not turn on. The screen is on but will not move from the Jeep sigh it will flicker on and off but not ever move from there.

- Fallbrook, CA, USA

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