10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
28,149 miles

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« Read the previous 20 complaints

problem #87

Aug 202019

Cherokee

  • 84,000 miles
Service shift light came on dashboard and all the lights on the shift panel were lite, while we were driving. Second time it happened within a month. Can't find a recall, but I see it has been happening to other Jeep owners. Is it safe to continue to drive?

- Sheboygan Falls, WI, USA

problem #86

Aug 182019

Cherokee

  • 65,000 miles
Service shifter message, all lights on shifter are lit up. Manual shift doesnt work. New symptom, car didnt recognize car was in drive. Message appeared to shift into P then desired gear. When ignition button pushed to turn off, car restarted on its own.

- Lititz, PA, USA

problem #85

Aug 012019

Cherokee

  • 67,000 miles
Service shifter light randomly appears on info screen indash and lights up shifter mount area. No rhyme or reason as to why it comes on, no one has been able to diagnose but seems to be a common problem when googled.

- Ottumwa, IA, USA

problem #84

Aug 012019

Cherokee

  • 62,000 miles
Vehicle's service shifter light remains on and all lights beside gears prnd remain on. Occurs at any given time whether the vehicle is in motion or not.

- Bay Minette, AL, USA

problem #83

Jul 252019

Cherokee

  • 60,000 miles
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?

- North Wilkesboro, NC, USA

problem #82

Jul 232019

Cherokee

  • 108,000 miles
The problem started 7/23/2019. The Jeep is stopping randomly at red lights and stop signs. It starts back up but the ac is on defrost and I have to put it back on cool. The first time it did this I read about some reviews that stated it could be because an oil change is needed. Since it was time for an oil change, I did that. But the next day it did the same thing, randomly stopping. Also changed a dirty air filter. Scheduled a diagnostic test for 7/29/19 and will see if Jeep can help with this problem.

- Houston, TX, USA

problem #81

Jul 252019

Cherokee

  • 57,226 miles
I purchased a certified pre-owned Jeep latitude. Within two months the service shifter light came on and the entire console lit up red. This issue continued off and on until I took it for servicing. This issue showed up while in park in my driveway, when pulling out and then when I stopped at a gas station. It was fixed in minutes "??" but it appears this has been an ongoing issue never corrected by Chrysler/ Jeep

- Mckeesport, PA, USA

problem #80

Jul 232019

Cherokee

  • 55,400 miles
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.

- Baltimore, MD, USA

problem #79

Mar 152019

Cherokee

  • 30,000 miles
While in motion the shifter indicator lights all light up and "service shifter" appears on the console overriding the digital speedometer, the only way to reset this is to stop the car, turn off the engine and restart. This happens nearly every time the car is driven and unpredictable how long it will take to happen. (resetting is only temporary as well)

- Vandalia, IL, USA

problem #78

Jul 152019

Cherokee

  • 1 miles
My 2016 Jeep Cherokee latitude has suddenly turned off twice in the middle of the road while driving. A "shift gear" light warning appears on the dashboard. Both times it occured shortly while starting to drive home from work. Therefore, occured within 10 minutes of starting the engine. The first time it occured within seconds after turning left at a light.

- Carpentersville, IL, USA

problem #77

Jun 072019

Cherokee

  • 64,200 miles
My 2016 Jeep Cherokee has been showing a service shifter on my screen and all of my lights are solid on my shifter when this happens. I also have to pull over and restart my car after this happens

- Bethel Springs, TN, USA

problem #76

Jun 152019

Cherokee

  • 55,000 miles
While in motion: 2016 Jeep Cherokee will randomly lose engine power during a right turn (on highway at high speed and at low speed on city street), steering locks up, decelerates automatically, and dash says to put vehicle into manual mode and select the desired gear. This is very dangerous and has almost caused an accident two times.

- Schaumburg, IL, USA

problem #75

Apr 012019

Cherokee

  • 18,000 miles
The power lift gate has failed to lift on several occasions. Once, the lift gate actually fell unexpectedly, hitting me in the head! it seems to struggle to lift on most attempts.

- Princeton, LA, USA

problem #74

Apr 052019

Cherokee

  • 90,000 miles
This issues has happened twice once I was at an intersection and the second time I was on the freeway. I am driving with no issues and then all of a sudden the car loses speed. I will go from 70-0mph with in seconds, all the lights will come on on my dash board and I am unable to speed up or even steer out of the way. The second time this happened to me I was in the fast lane on the freeway with my daughter, no cars behind me because I would have been hit with out a question. It sounded as if the car shut down with out actually turning off. I had the car towed to the dealer where they had no explanation for me both times this happened. As soon as they would connect it to diagnose they said the codes would clear and the car was working. Both times this has happened and now I am scared every time I drive. Now the stereo will not turn on. The screen is on but will not move from the Jeep sigh it will flicker on and off but not ever move from there.

- Fallbrook, CA, USA

problem #73

Jun 022019

Cherokee

  • 30,000 miles
I turned on the car, let it warm up for about 3 minutes. Put it in drive, I was on the road for about 5 minutes and all the lights on the dashboard turned on, the car stalled and the motor turned off. The transmission was stuck in drive and I had to forcefully find a way to move it to neutral or park to restart the car. When I checked the fluids on the vehicle everything was ok with the exception of the oil dip stick. All the oil had burned away and I was still about 2000 miles away from next oil change. All my oil changes were done at the Jeep dealership where the car was purchased and we used synthetic oil to protect the engine. This is very dangerous that no warning signs are given to the drivers and that the car completely shuts off in the middle of the road. I tried to resolve this issue with the dealership but they said that because there is no recall for this common problem, they cannot resolve it. Please help!

- Great Neck, NY, USA

problem #72

May 022019

Cherokee

  • 2 miles
I was on my way to work and two miles into my commute I noticed that a message appeared on my dash. It is ( service shifter) message. My shifter has red lights illuminated on all the selections in the shifter. I own a 2016 Jeep Cherokee 75th edition, with about 58,0000 miles. I believe a lot of folks are experiencing this issue, which could potentially be a hazard while driving.

- Hampton, VA, USA

problem #71

May 132019

Cherokee

  • 87,000 miles
While driving on an interstate at 70 mph the service transmission message appeared, emi lit & car went from gear to clutch causing loss of power & could not accelerate to maintain speed. After a few minutes car went back into gear & was able to regain proper speed. When I filled with gas the engine malfunction light went off. After driving approximately 400 miles the same thing happened on an interstate, fortunately in both instances, the traffic was not heavy & I was able to get in right lane. If there had been heavy traffic this could have caused serious accidents. The engine malfunction light stayed on so I took my Jeep to a mechanic. The code says there is an electrical problem with the computer for the transmission, it gets too hot& the car goes out of gear to the clutch, then back in gear. I read online there are 37,000 recalls on this Jeep problem, but none on mine. There needs to be one!

- Jasper, GA, USA

problem #70

Mar 232019

Cherokee

  • 32,000 miles
Randomly..... while driving, a warning pops up on the dashboard saying "service shifter" and all the lights on the gear shift panel turn red. The lights stay red & the warning stays on the dash & I am unable to see my speed limit or any other vehicle details. This stays on until I park & turn my vehicle off. This happens daily at random moments, whether the vehicle is parked or moving, no matter the speed being traveled, & no matter the location. It is always random.

- Olive Branch, MS, USA

problem #69

May 172019

Cherokee

  • miles
Shifter service error message appeared in two occasions within the span of a month. First encounter, was a few days after taking the car off the dealership lot. I was entering the drive away and all of sudden, shifter service error message appeared and all the gear indicators flashed bright red. After the dealership, , I probably put less that 10 miles on it at this point. Turned off the vehicle and restarted the ignition. Put it in drive, this time while stationary and it appeared again. I didn't take a photo the first time, as I assumed it was a fluke. Didn't happen anymore after that till today, May 17th. I started up the ignition and headed on my way off, within 5 mins of my ride, I heard a beep. Looked at the dash and saw the service shifter message again so I drove off into a parking lot to check out the issue. I stopped and went into park. The red indicators were still apparent. I turned off the vehicle 5X and repeated turning on the ignition, put it in drive, service shifter error appears and going into park and turning off the vehicle all while stationary in the parking lot. After the 6th time, I took it slow and it didn't appear. Since the first occurrence, I probably have only driven the Jeep less than 100 miles.

- Redwood City, CA, USA

problem #68

May 022019

Cherokee

  • 36,500 miles
I bought it used and it had 1 recall that was not disclosed and now the service shifter light keeps coming on. I have read 100S of others have this problem with little to no permanent resolution.

- Van Buren, AR, USA

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