10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
32,030 miles

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« Read the previous 20 complaints

problem #95

Jan 082019

Cherokee 6-cyl

  • 36 miles
My Jeep keeps breaking down while the vehicle is in motion and I have almost been in several wrecks because of it. I have now done my own research on this issue going on with cars that have my same year make and model and have been experience the same exact issues as I am all over the us. I have been speaking with some of these people who were writing these comments on the Jeep website and they have all said they are not dependable and highly unsafe as they have also almost got into wrecks because of it. At this point its only a matter of time before someone is gets hurt due to the vehicle shutting down while in motion or worse, death. Something must be done to stop the sale of this unsafe vehicle. I am stunned nothing has yet to be done about this. My car has now been in the shop since I bought it and no one can figure out what is wrong with it. I have had to take it back 3 times and the issue is not getting fixed. Now, I'm told that they are having to open some "star" thing - which has something to do with asking the manufacture if these issues are common and what to do to fix them. This is ridiculous that I have been put through hell and they don't even know if the car can be fixed. As of right now the car is completely broken down and no one knows how to fix it. All these other people are having the same issue with the dealerships not being able to figure out what is wrong so they just give the broken car back to the owner and it goes back on the road. I am telling yall this is very unsafe. Consumer stated car is fixed.

- Katy, TX, USA

problem #94

Jan 032019

Cherokee

  • 49,000 miles
I have a 2016 Jeep Cherokee sport. My check engine light came on. I was told there was a thermostat issue. My total repair cost for this one problem was $866.06 at the paramus NJ dealer. I'm extremely disappointed that I had such an expensive repair when my car is 2016 and I have less than 50,000 miles. I'm also disappointed that I was told only dealers can update the computer on my vehicle. I have heard of several Jeep owners complaining of sensor issues noting repair work wasn't necessary. Also, with the check engine light on my auto start did not work.

- Wanaque, NJ, USA

problem #93

Dec 212018

Cherokee

  • 46,000 miles
Bought the car 10/3/2018 with a fresh oil change, 12/18/2018 car shut off on husband while driving with kids in the car (the engine died, steering locked up, the battery light flashed and an error popped up that said to put the transmission in park and select the desired gear) no oil light ever came on to warn low oil 12/20/2018 car shut off twice while driving, check engine light came on went to dealer and oil change was completed, less than 4K miles driven and there was only quart of oil left in engine (5 qt burned) 12/21/2018 called dealer because car skipped, was told normal due to air getting into engine causing a misfire should be fine now 1/7/2019 car sputtered twice while driving, felt like it shut off brought car to dealer and the car was low by 1 quarts of oil started oil consumption testing. When car stalls out it is while you are driving and happens without warning, I was in the middle of an intersection the first time it happened to me. I could have been killed to "save their engine"

- Holyoke, MA, USA

problem #92

Jan 252017

Cherokee

  • 17,000 miles
Purchased vehicle on 12/14/2015. On 1/25/17, at 17,000 miles the vehicle stalled while driving through an intersection. It was raining heavily and causing a traffic issue. Law enforcement had to be called to re-direct traffic. Since the first stall, the vehicle has been to the local Dodge/Jeep dealership four times for the same issues (4/20/17, 8/18/17, 3/25/18 and 12/4/18). They have replaced coils, filters and explained the engine will shut down if it senses low oil. They continue to state the oil consumption as the reason for the stalls. They have no solution but to bring the vehicle in every 1000K miles to check the oil. The vehicle stalled again on 12/25/18. Luckily, I was in a parking lot and the vehicle behind me was going slow enough to stop. If not, I would have been hit with my toddler in the vehicle. Usually it takes several hours for the vehicle to start again but on this incident the vehicle started within 5 minutes. The vehicle is now showing a "service shifter" and the dealer stated it needed a new battery. I replaced the battery and the "service shifter" was back on within 15 days of replacing the battery. This vehicle is a safety hazard.

- San Dimas, CA, USA

problem #91

Dec 272018

Cherokee

  • 33,800 miles
This is in regards to my 2016 Jeep Cherokee latitude. In the last 4 days my car how just completely shut off 3 times on 12/23/18, 12/26/18 and 12/27/18, while I was driving, probably would have been 4 times but I didn't drive on christmas day. The first 2 times it happened I was leaving my work parking lot driving no more than 10-15 mph. Today 12/27 my car shut off while I was stopped at a stop light. This happens with no warning at all! luckily no one was behind me when I stalled. I have seen many people on social media with this same problem! the dealership says it could be an oil issue, so they are just doing an oil change and they said they recommend bring the car back every 1000 miles to check levels!! what kind of solution is that ? I have young children that I drive to school! I can't have this happen while driving them!

- Naperville, IL, USA

problem #90

Dec 172018

Cherokee 6-cyl

  • 46,000 miles
When driving I notice when I stop on the brake and gas both would not work. The dashboard icon of the battery illuminated, the notification sound played, and the car slowed to a stop. Also, the notification center displayed "shift to park". I shifted into park, placed my hazard lights on, and waved the cars that were behind me to drive around. Made the attempt to restart twice with no such luck. The third attempt saw the car turn back on successfully.....

- Lake Hopatcong, NJ, USA

problem #89

Dec 142018

Cherokee

  • 46,000 miles
The contact owns a 2016 Jeep Cherokee. While driving 35 mph, the accelerator pedal was depressed and the vehicle stalled without warning. Several minutes later, the vehicle restarted. The vehicle was towed to gladstone Dodge Chrysler Jeep & Ram (5610 N oak trafficway, gladstone, mo 64118, (816) 455-350) where it was diagnosed that there was insufficient oil in the engine. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

- Kansas City, KS, USA

problem #88

Dec 152018

Cherokee

  • 40,190 miles
I've had a service shifter message appear numerous times and then disappear. When I would take it in to get looked at I was told that there was no record of that code being displayed in the car log/memory and that the service department at the delearship couldn't find anything wrong with it. Upon doing research on this message I found that many other people have had this same problem and if left unchecked can cause the vechicle to shift into park while in motion causing loss of control and accidents. I have received this message while both stationary just when I turned the car on, and also while in motion on a road.

- Brisgeville, PA, USA

problem #87

Dec 052018

Cherokee 4-cyl

  • 52,000 miles
Takata recall my 2016 Jeep Cherokee will shut off while in motion. The car died while going through an intersection. I was able to coast into a safe place, but car would not restart again after for a few hours. My husband was driving the car and came to a stop at an intersection when the car died again. The car started rolling backwards and he almost hit the car behind him. This is not safe. We have a one month old child, and I do not feel safe putting her in the car.

- Surprise, AZ, USA

problem #86

Dec 052018

Cherokee

  • 29,581 miles
This Jeep stalls out at low speeds and once stalled out at 55 mph. Dealer says this engine the 2.4L 4 cylinder has oil consumption issues and it is quite normal for the engine to use 1 qt of oil every 1,000 miles

- Laurelville, OH, USA

problem #85

Aug 302018

Cherokee

  • 22,000 miles
The first day I had the car I took it back complaining of some kind of electrical problem. They said they found nothing wrong. In August of this year I took a road trip during the trip a smell the scent of raid over powered the car and is still present in the car today so bad am afraid to drive the car. I was on the highway eight hours.on that trip and I felt as if I was gonna pass out. Didn't know what to do the smell is still in the car. I only drive to the store and back now.

- Lawrenceville, GA, USA

problem #84

Nov 162018

Cherokee

  • 40,000 miles
My vehicle stalls while driving; on the expressway, after a car wash, in the school parking lot. This is very dangerous!! it happened 3 times during rush hour traffic on a Friday night. Online complaints are plentiful...this needs to be addressed, someone is going to be seriously hurt!! currently at the shop, they cannot figure out what the issue is. This has happened on numerous occasions.

- Plymouth, MI, USA

problem #83

Nov 132018

Cherokee

  • 45,701 miles
Vehicle shut off completely while driving on the interstate. No warning lights or any other indication of issues. Was able to restart after several minutes and no indication lights on again but driving fine. Checked oil level this morning and it is at 83% after only 1375 miles. Extremely unsafe!!! conditions were dark/nighttime and all electrical shut off as well leaving us to be unseen and almost hit by 18 wheeler. This is the 3rd major issue with this vehicle in less than one year. It has needed new starter coil, new thermostat and now this.

- Portland, ME, USA

problem #82

Nov 082018

Cherokee

  • 61,000 miles
At 61,000 miles my Jeep started having a strong fuel smell in the cabin after coming to a stop with the auto-start dis-engaged. Reading online, many people on the forums have similar issues with Cherokee since the early 2000's with no known malfunction to fix. The exhaust smell has caused headaches in the last week.

- Benton, AR, USA

problem #81

Nov 052018

Cherokee

  • 58,888 miles
While driving and vehicle in motion under normal driving conditions 2016 Jeep Cherokee vehicle will accelerate by itself without warning and cause hazardous driving conditions and safety concerns. Vehicles engine light will remain on and Jeep dealership can not diagnose and properly fix vehicle. Vehicle experiences unintended acceleration while driving causing major safety concerns.

- Chicago, IL, USA

problem #80

Nov 032018

Cherokee

  • 40,000 miles
Jeep replaced the original engine under warranty due to excessive oil consumption that caused the engine to stall while driving. Now the second engine, after only a few thousand miles of driving, is also consuming excess oil. Per Chrysler's service bulletin 09-007-15 published on 7/31/15, a 2016 model year vehicle is only allowed to consume up to one quart of oil per 2,000 miles during the first 50,000 miles. Jeep should obviously be preparing for a massive recall issue here, as this is the most common issue here for all Jeep Cherokee's that have this model engine.

- Boston, MA, USA

problem #79

Oct 312018

Cherokee

  • 23,690 miles
Shortly after a right turn into a short steep uphill section of road, the car just died. There were no warning lights. The display message said to shift into P then select a gear. The car had no functionality, it was dead and started rolling backwards towards the intersection. Put in park and tried to restart - check engine light came on, and was able to operate foot brake which was also unresponsive to that point - panicking that the car would roll across the intersection into the ditch. Car would not however start. After a few minutes and tries, the car started and drove as though nothing had happened and no warning lights on the display. Drove home from work and to the dealer, like nothing had happened. But scared that the problem might repeat and deliberately took backroads just in case. Can't imagine what would happen if I'd taken the interstate and the problem repeated. After getting home, found they had called and left a message about there being no oil. Called back - long conversation: - they said there was no oil on the dipstick (so why did the oil light not come on?) - they had changed the oil and filter and the car was good to go (really?) - they recommended bringing the car back after 1000 miles to check oil consumption (so if the car for whatever reason loses its oil will it really be safe to drive" could it not happen the next mile, the 100th mile") - they said there was no evidence of oil leaks (yes, we would have noticed oil spots on the floor of our garage) - they said there must be "internal consumption" of the oil (so there should be smoke coming from the exhaust, right? there was not)..going around in circles. Why does the car stop dead when the problem occurs. The dealer said this is to protect the car. Well, thank you Chrysler for caring so little about your customers that you protect your car from damage at the expense of people.

- Boylston, MA, USA

problem #78

Sep 172018

Cherokee

  • 31,551 miles
The contact owns a 2016 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled and all the warning indicators flashed and went blank on the instrument panel. The contact coasted the vehicle to the side of the road and waited approximately five minutes. Once the vehicle was restarted, it operated normally. The contact also stated that the engine was replaced in may of 2017 by bettenhausen Chrysler Dodge Jeep (8255 w 159th street, tinley park, il 60477). The vehicle was taken to the same dealer for the recent failure. The contact was advised to keep an eye on the oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,551.

- St John, IN, USA

problem #77

Oct 102018

Cherokee

  • 34,000 miles
While driving on the freeway an engine warning light appeared on the dash with the message "service transmission" and my speed immediately dropped and I was unable to accelerate to move out of the way of oncoming vehicles. I was barely able to pull the car over. Once stopped the message went away and acceleration was restored, but message occurred again and power was again lost.

- Broken Arrow, OK, USA

problem #76

Mar 312018

Cherokee 4-cyl

  • 15,000 miles
The contact owns a 2016 Jeep Cherokee. While driving, the oil level became low and the vehicle stalled without warning. The failure occurred multiple times. The vehicle was taken to siemans Chrysler Dodge Ram Jeep (8691 red arrow hwy, bridgman, mi 49106) and the contact was advised to add oil to the vehicle every 1,000 miles to keep it from running low. The manufacturer was also contacted and did not assist. The vehicle was not repaired. The failure mileage was 15,000. Updated 12/13/18

- St Joseph, MI, USA

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