10.0
really awful- Crashes / Fires:
- 1 / 4
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 32,030 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving the car on 2 separate occasions, the car died while in motion. The first time, I was leaving church and made a left turn. The car stalled and I was able to move out of the way of traffic onto the shoulder of the road. I put the vehicle in park and started it up a couple of times and was able to go. The second time (today), I turned into a parking lot and it just killed. I put the vehicle in park and then started the car again and moved on. Fortunately, both times, I was able to safely address this. Who knows what will happen the next time? this first happened the 4th Sunday in may of 2018 and the second time, June 10, 2018.
- Marrero, LA, USA
I brought the Jeep new in 2016 and now it has shut off on me while driving in traffic with no power. This is scary. While driving, I get warning tones emitted from the vehicle with no message displayed. This has happened to me 3 times so far and I'm afraid to drive the vehicle now always thinking it will shut off without warning. I contacted Jeep today (6/3/18) and they said they haven't heard of the issue. I searched online and found numerous complaints about the same issue. I need this situation to be documented in the event something catastrophic happens to me while driving the vehicle. I feel a lot of anxiety always feeling the car will shut off in traffic and get rear ended. Please feel free to contact me regarding this situation.
- Beech Island, SC, USA
The contact owns a 2016 Jeep Cherokee. While driving 20 mph, the vehicle stalled and all the warning indicators illuminated. The contact attempted to restart the vehicle, but was unsuccesful. The contact stated that the vehicle was able to restart later and was able to be driven. In addition, when the vehicle was in reverse, at a stop light, or at a stop sign, it would stall and all the warning indicators would illuminate. The vehicle was taken to thompson Chrysler Dodge Jeep Ram (126 forni rd, placerville, ca 95667, (530) 621-0100) where it was diagnosed, but no failure code could be found. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 30,500.
- Pollock Pines, CA, USA
Bought car August 2016, first noticed severe jolt/kick August 2017. It appeared randomly. So severe that the first 10 or so times I really thought I was rear ended. When traveling around 40-45 mph car jolts/kicks/jumps/drops (pick your term) when the car shifts gears. Doesn't happen every time, mostly when traffic is creeping along.and noticed that the car idled very roughly out of the driveway just before the check engine light came on all three times. Dealership resets computer then says they can't replicate issue, I've taken it in 3 times now for these issues with no real resolution. They are replacing valve body this time, my car is under two years old and I do not feel safe driving it anywhere.
- Fort Myers, FL, USA
Two issues (may be related) first safety issue is when driving in higher gears and gas is not maintained the transmission cuts off and it can only idle with rpms able to go as high as 2000 rpms without being able to gain speed. The second issue is that when using cruise control the vehicle will increase speed without adjusting when going down a grade to speeds well over cruising speed. Both issues happen while driving on highway.
- Las Vegas, NV, USA
I was driving down a city street on my way home from work and my car just shut off! it had 14500 miles on it when this happened. The system had just started telling me the oil was due to be changed, it was going to be the 4th oil change. After 15 minutes the car just restarted like nothing had happened. After a little google searching I decided to check the oil and the dipstick had just a slight trace of oil..I called the dealer questioned them and was told they have never heard of this problem. I have not taken it in for service since they just say they can't duplicate the problem. I now check my oil every 2000 miles so it doesn't run low causing an engine problem that will be my fault.
- North East, MD, USA
The contact owns a 2016 Jeep Cherokee. While checking the engine oil, the contact noticed that the oil was a quart low. The contact stated that there were no leaks and the vehicle only had 4,000 miles at the time. The contact noticed the failure on three different occasions. The vehicle was taken to a dealer (larchmont Chrysler Jeep Dodge, 2533 boston post rd, larchmont, NY 10538, (914) 636-3030) where it was determined that there was no failure with the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,344.
- New York, NY, USA
The vehicle shut off on my wife and child while she was driving it on the highway, and we took it to the dealership and they said it was low on oil and they did an oil consumption test and cleared the vehicle and said it was a common problem and they have to do oil consumption test before Chrysler will issue a replacement motor, after 2 months of the test they concluded that it was ok and safe to drive. The issue happend again with my wife and child in the car and driving down the road, she made it back home and the motor was out of oil 3,000 miles before her next oil change. I got it to the dealer and they said they have to do the oil consumption test process again.
- York, SC, USA
The car would stall in the middle of the road. This happened before, I took it to the dealership, they told me it was due to low/dirty oil level, they did the oil change and it was fine for a while. This morning the car stalled in the middle of the road, I have about 5,000 miles on the car since last maintenance, but when I checked the oil change indicator, it showed that I still have about 36%.
- Paterson, NJ, USA
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the rpms increased after the vehicle was slowed down. Also, the vehicle shook after it accelerated. The vehicle was taken to sun land park Dodge Chrysler Jeep Ram (950 crockett St, el paso, tx 79922) on four separate occasions to be repaired, but the failure recurred while still under warranty. The manufacturer was not contacted. The diagnosis information was not available. The failure mileage was 10,000.
- El Paso, TX, USA
Several times now in the past few months when I start to accelerate, the Jeep "jumps". almost like its slipping or trying to jump gears. It's very scary, and I'm afraid of it jumping when I least expect it and cause an accident which I do not need in my condition. And I just recently realized that the start/stop function has not been working, which I believe may have something to do with it, I asked my dealer to check it and they gave me the run around. Then someone over heard me talking and said they had the same problem. So I googled it and there has been several complaints for the exact same thing all over the I internet! what does it take to have this seriously checked out for a recall" how many complaints on the same issue does it take for something to be done" I am disabled and cannot afford to replace a transmission that's only 2 yrs old! and no one should have to especially if it's a defect which it appears to be. Please help me with this situation if at all possible. Thank you so much,
- Elkton, FL, USA
The check engine light is on once in two weeks. My local dealer in san diego (rancho Chrysler Jeep Dodge) said that there is a problem with engine gas valve. They said it was leaking. Each time this is the issue. This is my 4th time going to the dealer. I strongly believe that its very risky for passengers to drive such cars with leaks. I request NHTSA team to please review all Jeep Cherokee models as they need re-calls and its unsafe for public to drive such leaky vehicles. I was very afraid when I was turning on highway and my car started noise as if something is bursting, it was very frightening moment.
- San Diego, CA, USA
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the "switch to neutral" warning message appeared and the check engine indicator illuminated. Afterwards, the vehicle stalled. New holland Jeep in new holland, pa was contacted and diagnosed that the failure was due to excessive engine oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 250.
- Ephrapa, PA, USA
2016 Jeep Cherokee has twice stalled while driving about 30 mph. Lose all power. First time, 21,218 miles, dealer said probably low on oil, but oil change was not overdue and no indicator lights ever showed. They did oil change and then checked car at next oil change, they didn't find anything. At 30,930 miles, car stalled again driving 30 mph out of nowhere. Barely able to get to side of road. Extremely dangerous situation. Dealer again said oil issue and we are advised to return to dealer in 1000 miles to do an oil consumption test. In researching this issue it seems that this is an ongoing issue that no one seems to get resolved. Dealer says they have not heard of issue, but a simple google search shows this is not an isolated issue.
- Branford, CT, USA
While driving the engine cut out. I drifted to the side of the road, put it in park and restarted it. There wasn't any message there was a problem. It was fine for a couple of days and then while driving to work the same thing happen again. I was able to get to the side without being hit. On checking the internet it showed others had the same problem and was related to oil.. checked oil and it was low. I took it to the dealership and they confirmed the 2.4 cuts off even if the vehicle is in motion with no warning when oil is low. No one ever told me this. Had I been on a busier multi lane road I may have been involved in an accident. I have never needed to check my oil between service on a newer car before this is an unsafe default to low oil. It puts the driver and public in danger. Had I been told the vehicle may shut off while I was driving I would never have bought the car. I cant believe that they are allowed to have this as a feature with no warning.
- Ocean View, DE, USA
My Jeep Cherokee sport 2016 got stuck in a gear and would not shift. The service transmission light came on and the gas pedal would not do anything. It happened 5 times on my way home from a road trip and was very dangerous. The Jeep apparently needs a software update and I believe I shouldn't have to pay for that. The vehicle only has 30K miles on it.
- Harrisburg, NC, USA
I was driving to town and the low oil presser light came on I get off the road then my car died I was not able to restart it. I checked the oil and it was empty? I put 2 quarts of oil in it and them it stated right up. I took it to the car lot the next day and there was only 1 quart of oil in it. At this time I had only drove it 23 miles since I had put the oil in there, they told me there was not any leaks and that they would fill it up and for me to come back in a week. I really hope that I can make it a week with the oil they put in there I have set the millage thing in the car to 0 and I will see how many miles I drive and if it is out of oil when I go back.
- Donaldson, AR, USA
The automatic lighting had been switching between day and night mode for a couple of days. Then while driving, without warning, the car came to a stop and gave a message "you must be in park before shifting gears". the engine then stopped. This occurred in a rotary, luckily on a quiet street. After a couple of minutes, I was able to start the car and it appeared fine.
- San Francisco, CA, USA
When going down incline the engine and rpms gauge surge up and down.
- Oneida, TN, USA
- Boston, MA, USA