10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
32,030 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #215

Feb 052021

Cherokee

  • 35,500 miles
Vehicle was driving on the high way, 70mph, for 20 mins, exited the highway to 40 mph and engine began making a rattling sound, shaking, backfiring, and acceleration became difficult, loss of horse power. Drove to nearest parking lot. Continues to misfire while in neutral and at idle. Turned off the engine for 5 mins. Restarted the car and the engine light came on. Car continued to make noises, back fire and idle poorly. Towed to a shop. Codes were identified in cylinder #3 spark plugs were checked to be fine, coils were checked to be fine, and cylinder #3 continued to so error codes. Car was left to have fuel pump injector checked. The fuel injector was not affected. Cylinder #3 was found to have no pressure and not operating. The vehicle has been "burning" oil, and needed to have oil checked on a weekly basis, oil changed on a by monthly schedule and if it was ever close to measuring low on the dipstick the automatic engine shutdown would disable the vehicle while it was in motion. The car is undriveable and now the fear is that the "burning" of the oil has damaged the engine cylinder beyond repair. We've been advised to replace the engine for a cost of $12,500 at only 35,000 miles.

- Apo, AE, USA

problem #214

Feb 152020

Cherokee

  • 35,000 miles
In motion on a city street going 35 mph the engine shuts off; steering and braking become disabled and car costs into traffic. No warning lights or dash board symbols turned ever on. Vehicle has to be towed to a shop to have the oil changed/replaced after only 200 miles since last oil change. Engine burns oil (not leaking) at a high rate. Oil needs to be checked weekly and replaced on a 2-3 month schedule. Only 35,000 miles on the car.

- Apo, AE, USA

problem #213

Feb 122021

Cherokee

  • 86,295 miles
Car shuts off mid-drive / mid-turn while in motion without warning. No lights are illuminated in the dash cluster after or during. No explanation why.

- Phoenix, AZ, USA

problem #212

Feb 032021

Cherokee

  • 51,890 miles
Vehicle was in motion at about 25-30 mph when the vehicle shut off completely, engine was not going and power steering, brakes, and all electronics would not work until the car coasted into a parking lot. The car was put in park and then turned back on as normal. Incident has happened four times now at speeds of 45mph, 20mph, 25mph, and 10mph.

- Radford, VA, USA

problem #211

Jan 152021

Cherokee

  • 89,000 miles
Gear shift error lights! while driving all the service shifter lights came on. Pulled over to shut off the car and the lights went off. When I picked up to speed the lights came back. The car shuts off when turning and started jerking with take off. Once the power shuts off the car didn't want to start and turned over until it caught on. I drive around a large city with lots of highways for a living and I am afraid the car may loss power in traffic! this issue has been happening since summer 2020

- Houston, TX, USA

problem #210

Jan 052021

Cherokee

  • 60,000 miles
Engine shuts off with no warning! apparently when oil is low, engine is built to shut off as a safety feature! no oil light indicator comes on. This happens in the middle of driving vehicle with no warning. Checked the forums online and many people complaining of same issue. These vehicles (mine included) are burning oil like crazy! issue has been occurring since vehicle had 60K miles on it. Will burn through 5 quarts of oil in 3K miles or less and then vehicle will shut off because of no oil!

- Waxhaw, NC, USA

problem #209

Jan 142021

Cherokee

  • 57,000 miles
Engine cuts out with no warning when vehicle in motion. Immediate loss of steering, breaking, and power. Vehicle was travelling at 10-15 mph following road to the right on a rise. Immediate risk of collision from following cars.

- Lahaina, HI, USA

problem #208

Jan 042021

Cherokee

  • 90,000 miles
Eight times now my 2016 Jeep Cherokee will just quit. Dealership keeps making me check my oil myself. I am 3000 miles before a scheduled oil change and the vehicle has just stopped running while driving 50 mph again. This is very dangerous. I live in a rural area where the speed limit is 55 on almost all roads. I was almost hit by a semi waiting for a tow. I got home and again my oil is low. My car is not leaking oil. Again I will have to tow to dealer for them to put oil in and do nothing to fix this oil consumption problem. The vehicle is in full motion. Dashboard gives a warning to put car in gear while driving. When it is in gear

- Wellington, OH, USA

problem #207

Dec 012020

Cherokee

  • 93,800 miles
Vehicle engages emergency break and service transmission while in motion'reducing the speed to 0. it forces a restart and once the restart is done vehicle will make abrupt sounds while shifting gears. Steering will become stiff and vehicle will do this on regular street road or highway making it dangerous. Once vehicle is restarted a few times sensors clear out. It's become unsafe to drive.

- Hialeah, FL, USA

problem #206

Oct 012020

Cherokee

  • 65,001 miles
Car shut down in middle of road, happened few more times, car is consuming gas in less then 700 miles, mech says its a engine issue, I have to refile every few days, car is struggling to move, I fear shut down again if I do not fill in a dangerous location

- Syracuse, NY, USA

problem #205

Dec 202020

Cherokee

  • 148,000 miles
Vehicle stall while parked or during mid turn. Vehicle would also have some sort of overheating which causes engine light to come one and vehicle starts to lose power causing lights to have a short flicker. All issue happen during motion and while parked.

- Albuquerque, NM, USA

problem #204

Dec 152019

Cherokee

  • 60,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at approximately 20 mph, the vehicle stalled without warning. The vehicle was able to restart however, there was a delay and an abnormal noise coming from the vehicle. The vehicle was taken to keys auto center (1618 N roosevelt blvd, key West, fl 33040) where the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Keywest, FL, USA

problem #203

Dec 052020

Cherokee

  • 36,399 miles
The Jeep has 36.4K miles. When I drive the car is overheating and shoots all the way hot into the red and then cools down, then goes up again. It happened 4 times in 15 min. We filled it with antifreeze. There is no leak. The dealer couldn't find a problem but my mechanic says it's an engine defect that Chrysler needs to fix. It also has a cylinder misfire that I have had to have fixed by Chrysler twice in September and December because it chugs when I start the car and at stop lights. The check engine light comes on. They say it's bad spark plugs. I only drive about 14 miles a day.

- Richboro, PA, USA

problem #202

Nov 292020

Cherokee

  • 42,000 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. The contact stated that after several attempts the vehicle restarted. The vehicle was taken to blue ribbon Chevrolet Buick GMC Inc (1701 S kerr blvd, sallisaw, ok 74955, (918) 416-4590) and the contact was informed that the oil level was low and as a feature of the vehicle, the vehicle stalled due to low oil level. The vehicle was taken to an independent mechanic where an oil change was performed. Neither the dealer nor the manufacturer were made aware of the failure. The approximate failure mileage was 42,000.

- Sallisaw, OK, USA

problem #201

Nov 222020

Cherokee

  • 77,787 miles
As I was driving on the highway out of no where my Jeep begun to stall and all the lights shut off and lost power, I almost was involved in an accident due to loss of control of the vehicle this is the 3 time it happens in 2 days it runs fine and out of no where this problem happens. I checked with the code reader and alot if codes with the letter U popped up steering wheel sensor and other things I've never heard ofg I waited for the vehicle to get cold checked the harness and put a new battery. Brought it to have the alternator checked at advanced auto and the alternator is fine. Leaving advanced auto it happened again and I had to call road side assistance to tow the Jeep home. This morning it started running fine on our way to the store a mile away samething. What's going on? I research and theres hundreds of people with the same issue yet no results or clarification.

- Massena, NY, USA

problem #200

Nov 232020

Cherokee

  • 53,000 miles
On numerous occasions, my 2016 Jeep Cherokee shut down mid turn or while driving. On many turns, it dies as I complete the turn. I am writing this complaint because on my way to work, my Jeep's engine shut off in the middle of the turn on a city street in morning traffic. This has happened before. My Jeep dealer said he has seen this happen to "10-11 Chrysler/Jeep/Dodge/Ram vehicles". his suggestions was "to get an oil change" and it will fix it. I went to get an oil change my car engine shut off in the middle of the busiest street in the city during lunch traffic. This has happened 5-7 times this year. I cannot believe this has not been addressed. This is life threatening. I imagine this is happening on the highway and free way with other customers. Cars were swerving to avoid a collision with my car. If you were to research this issue on google, it's the first result. The engine literally stops in the middle of operation. How else does this need to be phrased to get Jeep's attention?

- Enid, OK, USA

problem #199

Jul 102020

Cherokee

  • 70,000 miles
Engine burns to much oil. Oil light does not come on until almost completely out of oil. Car stops suddenly and will not accelerate. An error message will pop up telling you to put your car in park and you'll have to try to start it a couple times and it will turn over before start.

- Green Cove Springs, FL, USA

problem #198

Nov 082020

Cherokee

  • 122,000 miles
My 2016 Jeep Cherokee sport shifter stopped working as I was going down the road. It has a service shifter light on as it seems to be a problem with a lot of the same vehicles. I can't afford to get this fixed and I just got it. It locked up on me in the middle of the road and would not shift in to neutral or in gear so I could get it out the road. After several minutes I finally got it to release into neutral and it rolled back off the road. Now it says service E brake. This car needs to be fixed because this is way beyond your typical car issue that can be fixed for a few bucks. Unsafe for my kids.

- Macon, GA, USA

problem #197

Apr 012020

Cherokee

  • 40,000 miles
Service transmission error alerting after car reaches 50mph. Car loses ability to change gears and drops drastically in speed. Extremely dangerous in traffic. After reset which only lasts a short time and error continues. When car is put in park temporarily resets but then errors again over and over when speeds increase. Red service engine light stays on regardless of any reset.

- Seattle, WA, USA

problem #196

Oct 072020

Cherokee

  • 76,000 miles
Car has had repetitive issues losing power directly after a sharp right hand turn. Completely loses power for a few seconds but long enough to potentially be rear ended. I have had it in the shop 3 times and they cannot correct the issue. I have been dealing with this issue for the last 30,000 miles and seems no help is comping from the dealership or manufacturer. I was originally told that it was a low oil issue although the oil was not low. This is the V6 version and does not consume oil like the 4 cylinder. Vehicle has been reflashed twice and dealership is unwilling to find source and fix. I have one particular turn on to a interstate highway I make every day and the vehicle consistently stalls on that turn. It is a potential for a serious accident and should be addressed by the manufacturer. There is hundreds of complaints online with the same issue and yet no recall or even a service bulletin. Please please please intervene before someone is injured.

- Wilmington, DE, USA

Read the next 20 complaints »