Ours is a brand new car with less than 3weeks and 700 miles on it .....
Will update this section depending on how Chrysler responds to our case . Hoping we will not be disappointed and having to go legal to have this resolved.
Word of caution please inspect the vehicle upside down before driving it off the lot. The only way I was able to find these was by looking under the carriage, seats and dash and then by using a endoscopic cam ( costs you around 30$ on amazon) . Its worth it if you are investing on a new/slightly used car which has been sitting with the dealership for a while.
Save yourself time and effort by doing a quick check yourself :-).
Nothing against JEEP/CHRYSLER brand. We love it and dropped other brands to go with this Jeep but its an utter disappointment that we had to face this on our first new car :-(.
Update from Aug 31, 2017: The dealership has denied to help us and literally asked us to get out of Jeep brand so we got FCA involved here and we are so glad FCA took over this case and working on this diligently.
I will update the dealership information depending on how they deal with this case going forward and also when I hear back from FCA with a final verdict on our case because I want people to know how these dealerships ruin your new car experience by selling you a damaged vehicle just to get it off of their lot and holding you responsible for their mistake.
Here are couple of things that happened so far with our dealership
They gave us two options ( or rather threatened us that we don't have any options other than the ones below) with no courtesy at all
1. Take the same car back and they will fix it .
2. Take our trade-in money ( with a 5K loss in trade-in ) and leave the Jeep brand. [ I am surprised our dealership said that . And they say the rust was because of our negligence when the car has never seen rain since we bought ...what worst could it be for someone in our shoes?).
Any suggestions from JEEP community as to how do we go about handling this case ? We would really appreciate your input on this .
On my next update I will drop a link to my googledrive with the images of rust inside our new car.
Regards
Update from Sep 4, 2017: Currently FCA has taken this case in their hands as the dealership refused to provide us a replacement or any compensation and are still adamant about we taking the same rusted car back.
We are planning to wait another week for FCA's decision and accordingly decide what needs to be done .
We spoke to a lawyer and he is getting things ready in case FCA and the Dealership cannot come to an agreement to resolve this issue.
Our dealership at Lewisville ,TX seems to be least concerned about their customer.
click to see larger images
Ours is a brand new car with less than 3weeks and 700 miles on it .....
Will update this section depending on how Chrysler responds to our case . Hoping we will not be disappointed and having to go legal to have this resolved.
Word of caution please inspect the vehicle upside down before driving it off the lot. The only way I was able to find these was by looking under the carriage, seats and dash and then by using a endoscopic cam ( costs you around 30$ on amazon) . Its worth it if you are investing on a new/slightly used car which has been sitting with the dealership for a while.
Save yourself time and effort by doing a quick check yourself :-).
Nothing against JEEP/CHRYSLER brand. We love it and dropped other brands to go with this Jeep but its an utter disappointment that we had to face this on our first new car :-(.
Update from Aug 31, 2017: The dealership has denied to help us and literally asked us to get out of Jeep brand so we got FCA involved here and we are so glad FCA took over this case and working on this diligently.
I will update the dealership information depending on how they deal with this case going forward and also when I hear back from FCA with a final verdict on our case because I want people to know how these dealerships ruin your new car experience by selling you a damaged vehicle just to get it off of their lot and holding you responsible for their mistake.
Here are couple of things that happened so far with our dealership
They gave us two options ( or rather threatened us that we don't have any options other than the ones below) with no courtesy at all
1. Take the same car back and they will fix it . 2. Take our trade-in money ( with a 5K loss in trade-in ) and leave the Jeep brand. [ I am surprised our dealership said that . And they say the rust was because of our negligence when the car has never seen rain since we bought ...what worst could it be for someone in our shoes?).
Any suggestions from JEEP community as to how do we go about handling this case ? We would really appreciate your input on this .
On my next update I will drop a link to my googledrive with the images of rust inside our new car.
Regards
Update from Sep 4, 2017: Currently FCA has taken this case in their hands as the dealership refused to provide us a replacement or any compensation and are still adamant about we taking the same rusted car back.
We are planning to wait another week for FCA's decision and accordingly decide what needs to be done .
We spoke to a lawyer and he is getting things ready in case FCA and the Dealership cannot come to an agreement to resolve this issue.
Our dealership at Lewisville ,TX seems to be least concerned about their customer.
- Naseer M., Coppell, TX, US