10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 31,468 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The service light was coming on and off. It would reset on startup but would come on after driven for a few miles. I experienced the car kicking into gear when I went from park to drive. The first time I brought it in, they said that they didn't see anything and cleared the codes and I drove it off the lot not even 1/2 mile and the light came back on and as I was leaving the lot, I noted that the car abruptly took off when I put my foot lightly on the gas pedal. When I questioned that there was a recall a few years ago, the dealership said that this car had no recalls related to my problem. A few months after I got the car repaired, there was a recall for the 2017 Cherokee for the PTU but not for my VIN #. This car was manufactured Sept 2016 and is a 2017 Jeep Cherokee High Altitude.
- Old Bridge, NJ, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the transmission was slipping while driving. The contact stated that while driving at an undisclosed speed, the contact stated that it seemed as if the transmission had slipped into neutral (N) before the vehicle lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The contact attempted to shift from park(P) to drive (D), but the vehicle failed to respond. The contact shifted into reverse (R) and the vehicle responded. The contact stated that he continually moved the gear shifter until the vehicle responded and shifted into drive (D). The contact then drove to the nearby residence. The contact stated that the failure recurred several times while driving. The local dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
- Carson City, MI, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that it had snowed, and the transmission mode was shifted to "Snow-??. The contact stated while driving approximately 60 MPH, the vehicle was losing forward momentum and there was an abnormal sound coming from underneath the vehicle. The contact depressed the accelerator pedal and the vehicle revved but lost motive power. The contact stated no warning light was illuminated. The contact pulled over and stopped the vehicle and turned off the vehicle. The contact restarted the vehicle and returned to regular drive mode however, the vehicle would not shift into drive (D). The contact had the vehicle towed to the residence. The vehicle was not taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 83,000.
- Akron, OH, USA
We was running and because was a lot of snow we put the 4X4 and then after we turning that function on the car start making weird sounds and we decided to stop the car. Then when we took the 4X4 out, the car doesn-??t move anymore. Just the reverse move but not to the front. Never turn any lights transmission on and nothing. Just the transmission got stock.
- Akron, OH, USA
The contact owns a 2017 Jeep Cherokee. The contact stated while starting the vehicle, the message "Service 4-Wheel Drive, Unavailable" was displayed. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, there was vibration underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 23V302000 (Power Train) and 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.
- Tarpon Springs, FL, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. Soon after retrieving the vehicle, the instrument panel went blank, and the vehicle shut off again without warning. The vehicle was taken to an independent mechanic and then back to the dealer; however, neither the independent mechanic nor the dealer could determine the cause of the failure. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 26,000.
- Orange Park, FL, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the vehicle locked up. While attempting to accelerate, the vehicle failed to exceed 25 MPH. The contact pulled over and restarted the vehicle, but the vehicle failed to move forward or operate in reverse. The check engine light was flashing. The vehicle was towed to her residence. The vehicle was towed to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was towed to a transmission specialist and the contact was informed that the failure was due to the differential and TCM module and referred her to a dealer. The manufacturer was contacted and referred her to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was 68,177.
- Hacienda Heights, CA, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting the vehicle, the service shifter warning message had appeared on the instrument panel and the light on the gear shifter appeared in red. The vehicle was taken to a dealer where the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.
- Sidney, OH, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact shut off and restarted the vehicle and the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
- Chesapeake, VA, USA
I started the vehicle and a warning came up on the dash stating that I need to service my shifter. All lights on the shifter column are red, and remain red when shifting gears. After shutting off and restarting, the warning and red lights disappear. Recurs randomly.
- Cavetown , MD, USA
This vehicle has under 90k miles on it. This vehicle has also been maintained by dealerships or certified shops. We are the only owners of the vehicle. We had a -??service 4wd-?? light come on. When we brought it to a dealership for diagnostics it was found that the PTU is failing. Cost for repair from the dealership is 3900. When googling this issue, I found that there were many keeps with the same make and model that were recalled for this exact thing. Please help.
- Frederick, CO, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 71,000.
- Astoria, NY, USA
Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!
- Dorchester , MA, USA
While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It-??s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.
- Hedgesville, WV, USA
In the middle of turning into a busy intersection, service shifter light came on and car is shutting off without warning. Shifter lights flash and car dashboard states to put car into gear in order to drive. Took several minutes for car to restart in order to get out of the busy intersection. Huge safety issue could cause a collision while driving for car to shut off without warning. Numerous reports of this on the NHTSA, forums and discussions with no resolution from the manufacturer.
- Arlington, TX, USA
Transmission shifting erratically/service shifter warning displays. Vehicle will lose power at inopportune times due to failure to shift, which could cause a collision, or an accident if on a busy road. Also vehicle will have unwanted acceleration when attempting to come to a stop. This can be dangerous as it may push the vehicle into an intersection after you have attempted to stop. There are various complaints of this issue on various websites and media forums yet no mention of the manufacturer making any attempts to resolve. I have also found the service shifter issue to disable the engine and not allow the vehicle to start which can leave someone stranded.
- Collinsville, VA, USA
UNKNOWN Vehicle does not shift into gears correctly and can sometimes have unwanted acceleration or has loss of power at inopportune times.
- Collinsville, VA, USA
In the first incident, the engine stalled. Next incident, warning lights on the dash appeared (engine light, traction light, and throttle control) and when pressing on the gas peddle, the car would not respond (would not increase speed). I had to put on flashers to a warn car behind me. Very scary. Bringing in for service ASAP.
- Richmond, VA, USA
Driving in normal conditions, had the vehicle loose power to all 4 wheels when on the road. After taking it into a shop mechanic stated that the power transfer unit was the cause of the problem. This created an extremely unsafe situation leaving me unable to move the vehicle and not being able to control it in either direction
- Temecula, CA, USA
- Polson, MT, USA