The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was towed to the dealer, who related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included; however, the contact had not yet received the recall notification. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out-of-pocket with a possible reimbursement. The failure mileage was approximately 115,000.

- Reading, PA, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the "Service 4WD" warning light illuminated on the instrument panel. The contact also stated that the vehicle slightly hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who retrieved an error code related to the power transfer unit. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,000.

- Chester, PA, USA

Transfer case failure. Transfer case cracked and created hole no warning or indication

- Archbald, PA, USA

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the New York Attorney General, DMV, and BBB. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

- Auburn, NY, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Auke Bay, AK, USA

I had received the recall notice 01C about the PTU; however, it was noted that parts were not available and no action could be taken at that time. On April 30, I heard a very loud noise as if I had hit something, but nothing was in my way. The car would not go into gear or park. Fortunately this happened on my property and my husband was able to use his truck to pull my car out of the way and no one was injured and no other vehicle damage was incurred. The car was towed to a repair facility and confirmed that the transfer case had failed.

- Festus, MO, USA

Service Shifter light came on dash, all gears on shifter, red lights came on. I was driving at 55 mph and could tell the car wasn-??t accelerating and was slowing down. That-??s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn-??t safely pull over, I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on. The light went off. This was yesterday, today I start the car and it starts rough ( which it usually doesn-??t ) and the service shifter light is back on. This is a very serious, dangerous and possibly deadly issue. I was so scared when it happened as I had no control of speed of the vehicle. I see many, many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem. Customers should not have to pay to repair and issue that has been reported thousands of times for many years. Please give direction on how to get this properly and fully fixed. I am afraid to drive the vehicle for fear of a traffic accident.

- Lennon, MI, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while attempting to drive from a complete stop on a busy bridge, the vehicle failed to respond. The contact shifted to park(P) and exited the vehicle; however, the vehicle started to roll away, almost causing a crash. The contact immediately entered the vehicle and engaged the parking brake. The contact's new-born baby was occupying the vehicle at the time of the failure. The contact stated that a Police Officer assisted the contact in blocking traffic and pushing the vehicle to the side of the road. The vehicle was towed and parked at the residence. The vehicle was towed to the dealer, where it was diagnosed that the PTU had failed, and the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and offered partial reimbursement for a vehicle rental. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- New Carlisle, OH, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. In addition, the contact referenced NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.

- Missoula, MT, USA

The vehicle has excessive clicking in the rear. Shifter service light required light on dash. Went to dealership and got diagnosis. They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service. Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

- Eugene , OR, USA

PTU issue u able to shift from or to park the shift entire panel lights up red

- Grand Rapids , MI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically. The vehicle was taken to two independent mechanics where the vehicle was diagnosed with a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a failed PTU. The vehicle was then taken to two Chevrolet dealers where the failure was diagnosed as a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that only parts listed in the recall were covered under the recall. The contact was informed that additional parts were not covered under the recall. The failure mileage was approximately 80,941. VIN tool confirms parts not available.

- Roscommon, MI, USA

I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or crossing traffic. I've also had the "Service 4WD" warning light appear intermittently. I took the vehicle to both a jeep dealership and an independent shop for diagnostics, but neither was able to find an active trouble code. However, the symptoms have continued and are getting worse. After reading about the recent recall (NHTSA Campaign 25V011) involving the Power Transfer Unit (PTU) in 2017-2019 Jeep Cherokees, I believe this may be an issue I am experiencing. At this time, Jeep has not released a fix, and I'm concerned that the vehicle is unsafe to drive until the PTU can be inspected and repaired. This seems to be a known and widespread issue that puts drivers at risk, and I'm hoping this report helps move the investigation forward.

- Benicia, CA, USA

My Cherokee has a recall due to an improperly seated input shaft snap ring in the two-speed Power Transfer Unit ("PTU"). The recall came in January and all owners began receiving their recall notices on February 15th. I received mine and my truck lost drive/park power on February 27th. The recall is still not fixed and they don't have a solution after 5 months of declaring the recall and are not offering any sort of compensation, such as a loaner, rental asstance, etc.

- Detroit , MI, USA

Lost power on thruway in 2017 jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and Mopar, and am left in disbelief. Vehicle was already inspected by jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless

- Springville, NY, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the -??Service 4 Wheel Drive-?? warning light was illuminated. The vehicle was taken to the dealer, who determined that the power transfer unit (PTU) was damaged and needed to be replaced. The dealer replaced the power transfer unit. The contact related the failure to NHTSA Campaign Numbers: 25V011000 (Power Train) and 25E003000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

- Sandy Hook, CT, USA

At 38,700 miles, the PTU started to fail. 4WD service unavailable message displayed permanently as well as svc 4WD light. Sometimes while driving there is a loud buzzing sound. June 2025 Dealership found code C14A7-97 and states replacement is needed. Due to low mileage, should be considered for the warranty recall.

- Beaverton , OR, USA

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for several months but has turned off for awhile now.

- Woodlake, CA, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected and the contact was informed that the vehicle was unsafe to drive. The vehicle remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Des Moines, IA, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

- Camas, WA, USA