The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact-??s daughter was pulling into the driveway there was gray colored smoke coming from underneath the body of the vehicle. The driver switched gear and the vehicle made an abnormal sound. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that there were metal shavings between the transfer shaft and transfer case. The contact stated that the PTU had failed. The mechanic referred the contact to the dealer. The vehicle was not repaired. The dealer was contacted and confirmed that the part was not available. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

- Wytheville, VA, USA

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children-??s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant ongoing expenses causing immense financial hardship. While I was initially told I would be reimbursed weekly, the reimbursements have been inconsistent and delayed. Recently, the manufacturer changed its reimbursement parameters, requiring weekly in-person visits to the rental provider to obtain an -??official receipt-?? -?" adding more logistical and financial strain.

- Davisburg, MI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. In addition, the contact stated that the front driver-??s wheel seemed weak. The contact drove the vehicle to the shoulder of the road. The vehicle was then driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a leaking PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 118,000. VIN tool confirms parts not available.

- Pittsburgh, PA, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the vehicle was started, and the service shifter warning light illuminated. The contact stated while reversing, several unknown warning lights illuminated, and the vehicle rolled forward. The contact turned the vehicle off and shifted the gear shifter into park. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed that the parts for the repair were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that in 2022, when the failure initially started, the dealer was made aware of the failure but provided no assistance. The contact was informed that there were no recalls associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for diagnostic testing and to pay for the diagnostic test out of pocket. The failure mileage was approximately 38,000.

- Ortonville, MI, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- New Cumberland, PA, USA

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

- Bentleyville, PA, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,262. VIN tool confirms parts not available.

- Baton Rouge, LA, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ortonville, MI, USA

In 2021 I received the diagnostic of: -?"MALFUNCTION INDICATOR LAMP ON PERFORM SCAN DTCM FAULT C14A7-97 PTU MOTOR COMPONENT FAILURE PERFORM DIAG WILL NEED PTU UNIT DRIVETRAIN -?"VIBRATES/RATTLES AT SLOWER SPEEDS ROAD TEST VERIFY THIS VIBRATION IS CO MING FROM PTU UNIT. -?" FOUND DTC CODE C144797-97, ERRATIC ENGAGEMENT IN FRONT PTU, SPLINE/COLLAR FAILURE They told me an ungodly amount of money to fix this issue and was unable to complete the fix. I looked up recalls for this and there is one for this exact issue and my VIN is somehow not included"! My jeep slams into gear at low speeds and has always. The -??Service 4WD-?? light started coming on over a year ago and randomly lights up on the dash, then goes away. Today, the -??Service Shifter-?? light came on and I know that it-??s going to state that the PTU/transmission is going to be needing replaced. Knowing that Jeep is currently not making the parts, and that my VIN is not associated with this recall for whatever reason, I am unsure of what I am supposed to do with this. I owe money on this vehicle still, and by reading all the complaints, it seems as if even when spending thousands of dollars on these repairs, it continues to happen. How is the manufacturer not being held accountable for this"

- Lincoln, MI, USA

Rear end noise in turns.

- Midlothian, VA, USA

Had no warning lights. I heard a clicking noise under the driver's side of car. Then the next day the the car started lunging forward when put in gear. Took it to mechanic and was told it was the transmission and that the car could possibly jump out if gear while driving. The mechanic looked up recalls for my vehicle and saw the transmission recall. So he told me to contact the jeep dealer so I did and the service manager told me my vin number isn't included in the recall. So I called the corporate office to report the issue and was told if the vin number isn't on the recall list even though it's the same issue as the recall for my year and model there was nothing they can do. So I went back to the mechanic and he call vendor for replacement parts and was told they no longer make new parts for my car and that it would have to be fixed with used parts that aren't guaranteed to fix the problem. Why isn't the jeep company held responsible for this issue" Isn't it possible that my vin number was left off the recall list? I have 1 car as a single mother how am I supposed to get my car safe for my self and daughter"

- Greer, SC, USA

Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help

- Columbia, ME, USA

My two speed power transfer unit is faulty. It started with me loosing power to now when I turn my vehicle makes a loud vibration noise and won-??t go. I have contacted the dealership and they tell me they don-??t have a remedy yet to check back at a later time. This issue can cause me to wreck my vehicle. I have 2 kids that ride with me everyday in this vehicle and this is my only transportation to and from work.

- Lawndale, NC, USA

Beginning in mid-January the vehicle we purchased new in 2017 which only has about 63,000 miles began to suddenly loose drive momentum. When in certain situations like another vehicle close behind or on a hill, the "jump" out of drive can be dangerous since speed quickly reduces until the driver can pull over. This happened several times before we were notified of the recall issued January 25th. This is May 2, 2025 and we still are not able to safely drive the vehicle depended upon for getting to work daily. We have had to park the vehicle and borrow another for approximately 3 months now and still no fix is available! What is meant by "a reasonable amount" of time for a fix to become available" What other alternatives do we have with this vehicle that is now unsafe to drive because of the manufacturer's defect, especially when we depend on it" Please advise!

- Spencer, WV, USA

Yes. The PTU failed.the dealer has confirmed. yes recall W 47 AND OLC my car seemed to just pause when driving it The computer on my car said service 4wd.a few months before service shifter light came on and all the lights on shifter lit up. took to dealer replaced shifter bezel and today they replaced the whole shifter at my cost. then few months later service 4wd message appeared took to dealer said it was the ptu

- Sarasota, FL, USA

I was driving and the transmission began to make loud noises during shifting. I am currently aware that my power transfer unit or PTU has failed. The transmission has been shifting at inappropriate times and not giving me the power that I need when leaving at a stop sign or stoplight, anytime that I put in demand for acceleration. The transmission doesn-??t shift the way it-??s supposed to and I lose power I have been in touch with the dealership often on over the last couple of weeks trying to figure out the recall status for the PTU, I was told that my Jeep Vin number is not part of the recall.

- Grass Valley, CA, USA

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal and the vehicle engine revved but failed to respond as needed. The contact stated that there were no warning lights illuminated. The contact stated that this was the second time the vehicle had lost motive power. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the part to repair the vehicle was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

- Klamath Falls, OR, USA

While driving, multiple warning alerts appeared on my dashboard, including -??Service Airbag, -?? -??Service Four Wheel Drive, -?? -??Service Shifter, -?? -??Service ABS, -?? -??Traction Control Off, -?? and -??Check Engine Light.-?? Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle-??s components.

- Flat Rock, MI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle unintendedly turned off. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there were metal shavings inside the transmission. No further information was available. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 142,000.

- Petersburg, VA, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while his son was driving at an undisclosed speed, there was an abnormal sound coming from the front passenger-??s side of the vehicle. A dealer was contacted for an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

- San Clemente, CA, USA