10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 31,463 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Turned vehicle on, warning sounded. On dash read 'service shifter' and all lights on the shifter were lit up. Vehicle was able to be driven. When re-started, the warning light disappeared.
- Parma Heights, OH, USA
The contact owns a 2017 Jeep Cherokee. While driving approximately 40 mph, the service shifter error indicator illuminated. The contact had to turn off and restart the vehicle for the indicator to disappear; however, the failure recurred multiple times. The vehicle was not repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 23,300. The VIN was not provided.
- Spraggs, PA, USA
While driving the service shifter light comes on and every light on the gear indicator lights up. Dealer says they do not know. After vehicle has been turned off it went away. Dealer told me we are fine to drive if it doesnt come back
- Mendota Heights, MN, USA
I was driving home on a major street when the message service shifter popped up on my dashboard. The lights turned red on all gears. I could not see my speed or any other information. My mileage had just read 19141 I believe prior to the screen going to service shifter message. I pulled into a parking lot. I placed the gear into park. I then googled the message, make, and model to find out more information. I found forum on cargurus.com stating to turn off the vehicle and restart. I waited 10 minutes before turning on the vehicle. When I turned on the vehicle.the message disappeared and the red gear lights turned off.
- Albuquerque, NM, USA
Service shifter. Dealership quoted me $1200 to repair. Was told it was a shifting module in which would need to be programmed after repair. There has been numerous people with this same issue on these cars. This vehicle is less than 2 years old, and I was told this could be a major safety problem. This should be a recall without a doubt.
- Brighton, CO, USA
Service shifter message appeared on dash and all the prnd lights turned red when I started the vehicle first thing in the morning after sitting all night in the garage. Turned vehicle off and on with no change. Drove it 40 miles to work and when I left at the end of the day, the message was gone and all the lights were back to normal.
- Hudson, CO, USA
Service shifter prompt came on at 26,000 miles. Seems to be one of the main culprits for this model.
- Oceanside, CA, USA
Service shifter came on one evening and went off upon shutting the vehicle down and restarting it. The next day woth no warning I was on the highway with my three kids. Suddenly dash flashed 4X4, traction control, ers, auto stop all unavailable and then the transmission just stopped functioning. I was in the fast lane doing 70 mph and had no power what so ever. The rpms went up and I had no acceleration with the gas pedal down. I was able to get to the slow lane but not without causing a rift in traffic, thankfully other drivers were alert around me and let me over once I hit my flashers. The vehicle was acting as if it was stuck between gears. Ot would engage in R, N and P but nothing when I put it in D. called a rollback and per dealership every code that could throw has thrown and at my expense we are starting with entire shifter assembly to the tune of $900 parts and labor. 5 days to get parts in! per service manager, service writer and the mechanic working on my car this is an issue with Cherokee & better yet Jeep is well aware of the issue and doesn't find a need for a recall.
- Clarksville, TN, USA
Service shifter message has appeared more than once. After shutting engine off and restarting all is fine for 1200-1500 miles then it comes on again.
- Southport, NC, USA
Service shifter indicator dash light illuminates while driving. All shifter position indicators on console illuminates while driving. Vehicle fails to shift properly.
- Fort Washington, MD, USA
"shifter service" light that appeared on my dash and the prnd lights all turning red while in motion. Pulled over and turn car off and restart lights went out. I googled on internet is this is a common problem with this model. Car has only 50K miles on it.
- Lebanon, TN, USA
2017 Jeep Cherokee 80K miles, after shifting from park to reverse the to drive, service shifter indicator message on screen as well as all lights on shift panel P-R-D light up red. Stopped vehicle, turned off, restarted, lights went off. Happened again twice while parking and once while driving on the highway at 70mph. Multiple reported issues with other Cherokee's experiencing same problem. No recall notice or bulletin at dealer, making me responsible for diagnostic
- Springfield, OH, USA
'service shifter' message while driving. All the lights on the shifter come on; prnd. Message goes away once the vehicle is restarted. I have heard nothing but complaints about this and nothing is being done.
- Saint Albans, VT, USA
The contact owns a 2017 Jeep Cherokee. While driving, the service shifter warning indicator illuminated. The contact pulled over and restarted the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 25,000.
- Greensburg, PA, USA
I had the shifter wiring harness replaced while the vehicle was under warranty approx 15 months ago. Yesterday the service shifter warning came on again resulting in the vehicle becoming disabled leaving my wife and son stranded. My wife was driving on the highway at 65 mph when the lights came on. All lights on the shifter turned red and the vehicle would not accelerate causing her to pull off of the highway. My wife was unable to get the vehicle in park. After a while she was able to put the vehicle in park but she was unable to start it.
- Broken Arrow, OK, USA
"service shifter" error came on screen and all of the gear lights beside the shifter lit up. After turning vehicle off and driving again later, error disappeared.
- Richmond, KY, USA
"service shifter" message appeared on driver display while red lights next to shifter prnd all light up. Occurs intermittently while driving. Clears itself when car is restarted, but may occur soon again. Has occurred 10-20 times over past 3 months.
- Fair Oaks Ranch, TX, USA
I bought my car brand new in may of 2017 after 48,000 miles the "service shifter" light came on and I took it into my service dept and they had to replace the shifter. I was told for this make and model replacing the shifter was not a big deal. After 56,000 miles I came in with a transmission issue. I was 600 miles from an oil change and my car was acting like it needed the oil changed and I took it in to my service dept and they did an oil consumption test on it and ended up having to replace the whole engine. Now I am at 62817 miles and the "service shifter" light is back on. Both times the service shifter light came on my vehicle was at rest but continued as I was driving. When they replaced my engine the vehicle would sputter and jerk as I was driving and stalled out before I could get it to the dealership.
- Mckinney, TX, USA
Car has 22,000 miles on it. Was driving and the car made a beep noise and a message popped up on the screen saying "service shifter" and if you look down at the shift, all of the gears are lit up red indicating that all of the shifts are on. However I have noticed it typically only comes on whenever I have my air conditioning on. I have had it do this around 17 times starting when the car hit 20,000 miles. It does not affect driving abilities.
- Lexington, KY, USA
- Saint Helens, OR, USA