10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 31,463 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter
- Gonzales, TX, USA
In Aug 2018 I got a service shifter warning and all the lights at the shifter lit up. The shifter bezel and harness replacement repair was covered under warranty. Then in May 2019 I got the same warning, and while driving on the interstate I suddenly lost acceleration. I was unable to accelerate over 30 mph, the vehicle was stuttering, and acting like it would shut off. I was able to drive to a nearby Jeep dealership. The dealership kept the vehicle for several days. They first stated they would need to replace all the spark plugs and recommended a fuel induction cleaning service, both of which I would need to pay as they were not covered under the extended warranty. Several days later the dealership contacted me to advise the repairs they had attempted had not repaired vehicle. They then performed a coil pack replacement and this was covered under the warranty. They also replaced the shifter bezel and the harness replacement, also under warranty. They did not have a rental vehicle available, so I had to pay for this out-of-pocket. The rental and the repairs ended up costing approximately $650 out of pocket. $150 will be refunded after 60 business days according to Chrysler. Although the spark plugs and the fuel injection cleaning did not fix the problem and are not necessary maintenance at 50,000 miles, both the dealership and Chrysler warranty service stated those were maintenance repairs and would not be covered under the extended warranty I had purchased. I most likely will not buy another Jeep in the future as I feel the original recommended repairs were a rip off. Especially since it was a vehicle malfunction, I bought an extended warranty, and the malfunction could've been very dangerous as it easily could have caused an accident!
- Ruther Glen, VA, USA
Car milage at 31K. Car served for 30K maintenance one week before on 5/3 and Jeep informed of issue (along with others). Service shifter warning light comes on the dash after the shifter illuminates all red lights on the gear shift, this happens always while in motion driving down the road on city streets and highway driving. It has happened at least 4 times and resolves itself when the car is restarted. Last incident on 5-11-19 both on highway going about 70 and while driving on local road going around 30 mph. Additional concerns about transmission because at times jerking feeling when accelerating or slowing down while driving.
- Saint Petersburg, FL, USA
Driving down curvy road, around 50 mph, indicator light on dash said "service shifter" while all the lights to the left of the shifter lit up. I pulled over and turned car off. After sitting a few minutes I started it up and it seemed fine. It happened one more time while finishing the drive home. There was no known cause for this to happen. I've had the car less than 2 years, 37,000 miles on it.
- Gainesboro, TN, USA
Was driving down the highway and service shifter came on and locked out the shifting. After shutting off the vehicle and restarting it was turned off. The second time this happened was on March 6th 2019, after shifting the vehicle from park I made it to roughly the end of the parking lot or less than 1/8 mile and again the service shifter light come on locking out the actual shifting mechanism. The second condition was my cruise was set at 66 miles an hour well trying to reduce and cancel speed cruise would not shut off until I hit the brakes hard to avoid the crash.
- Rochester, NY, USA
Service shifter notice comes on display screen sporadically. Sometimes it is on initial start, sometimes while driving. All shifter position lights illuminate on shift indicator. Restarting the vehicle clears message.
- Reno, NV, USA
Service 4 wheel drive light on, vehicle stopped completley while driving. Had vehicle towed to dealer.
- Telford, PA, USA
Service shifter light on, while moving on highway, also while turning
- Telford, PA, USA
As car is being driven out a highway a warning comes on saying service shifter. Pulled over restarted car and warning sometimes comes back on or goes away and returns later. One time getting out of a parking spot the shifter was in reverse and the car proceeded to move forward instead of backwards.
- Philadelphia, PA, USA
Service shifter message. 7,800 miles.
- Eureka, CA, USA
"service shifter" notification on the dashboard while prndl lights are solid red near the transmission shifter. I have take the Jeep to the dealer while it was less than a year old and they advised it needed and update and to my understanding that's what they did. Now 6-8 months later the same notification appears on the dash and the lights near the shifter are solid red. When the car is turned off and restarted they go away to only come back on again after a few days or even a couple minutes. Vehicle was in motion when this occurred at low and higher speeds.
- Rocky Face, GA, USA
Just bought a used 2017 Jeep Cherokee trailhawk 36867 miles and the service shifter light has come up on the dashboard while driving down the highway and all lights next to prnd turned red. Pulled over and stopped turned off engine, put in park and the vehicle started rolling. Turned engine on/off twice then got it into park then back into drive. Made it home and vehicle still has all lights next to prnd on and service shifter message remains.
- Austin, TX, USA
While in motion on city streets and highways, "service shifter" message appears on dash as well as all shifter lights illuminate. Car seems to "misfire" and jerk forward. Dealer has 'repaired' 4 times and issue returns. This issue has occurred multiple times in the 1 year I have own this car (purchased new). The first incident was April of 2018 and most recently 3/20/19
- Merrimac, MA, USA
No power when attempting to accelerate. This occurs sporadically when attempting to accelerate from a stop, or while motion in low and middle gears. Major issue was when it would not engage transmission after starting vehicle due to failure. The system lock engaged with auto-engaged the parking break and I was unable to disengage.
- Bryn Mawr, PA, USA
Was driving on the hwy about 65 mph in motion and the service shifter notice came on and all the gears to the right were lit up bright red! I just bought this car last night at 6:30! I bought this car because I was rear ended on the hwy and my other car was totalled, I am a single mom of three and just had the accident and in pain and go buy the Jeep and now this service shifter light comes on the day after I buy it!!!! just my luck. This is unsafe and has caused the vehicles to lock up and 2 others with the same vehicle reported the car getting totalled due to it locking up while driving. If this happens while my kids are in the car I will ending up contacting a lawyer for a recal not being put out due to the high heavy volume of this exact problem and nothing being done about the mass production of the issue.
- Florence, AZ, USA
Was driving on the highway at 55 miles an hour and the car just shut off. Lost all power. Had to coast to the side of the road in heavy traffic. When I went to restart the car it said put car in park position. It was already in park. Car restart after several attempts....
- Middletown, DE, USA
Three times while actively moving in traffic, the vehicle has shut off without warning. The vehicle has been able to be stopped safely and placed into park. The electrical works so hazard lights have been able to be engaged. However, the vehicle fails to restart on the first few attempts. Ultimately it will restart. The service rep indicated this is a known issue with these vehicles and he has seen a lot of this on this model. He noted the engine has loose tolerances to achieve the mileage rating. As a result it looses oil rapidly. And Jeep implemented engine sensors to stop the engine when the oil is low. The sensors do not take into account if the vehicle is moving or at what speeds. I called the dealer about this extremely dangerous situation immediately, to which we got an answer to drop it off, they will have to look at it when they get to it. This vendor and vehicle have had over a dozen significant recalls and need to be taken off the road.
- South Riding, VA, USA
The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the vehicle stalled without warning and the service shifter warning indicator illuminated. The contact powered off the engine while in traffic. The vehicle was restarted and was able to drive normally, but the failure recurred numerous times. The vehicle was taken to don jackson Chrysler Dodge Jeep Ram (located at 3950 jonesboro rd, union city, ga 30291, (770) 969-7229) where it was diagnosed that the gear shifter needed to be replaced and an oil change was needed. The vehicle was not repaired because the warranty did not cover the repair. The manufacturer was notified and provided a case number. The approximate failure mileage was 50,000.
- Riverdale, GA, USA
My Jeep has less than 30,000 miles on it and I keep up to date on oil changes (every 500 miles); however, when the 5,000 mile marker starts approaching I will be in driving in a forward motion and the dashboard will light up saying "shift to neutral or park", the gas pedal tightens up to the point I am no longer able to step on it anymore, and the steering wheel tightens up and I can no longer move that. At this point my vehicle just completely stops in the middle of driving. The most recent time (4,100 miles after my last oil change) I was attempting to merge onto the highway the other day and this same thing happened. It takes about 4 minutes for the car to start working again, but this is an extremely unsafe issue that should not be happening. I have had this issue happen multiple times in the past, and the dealership shrugged it off. I have had enough of this, a vehicle (even without a recent oil change, let alone a vehicle that is up to date on oil changes and hasn't hit the 5,000 mile marker) should not come to a complete stop in the middle of driving. This is a huge safety hazard. Obviously other people are experiencing the same issue. At any point, I feel as though my vehicle might stop working on me at a random time (again without any warning whatsoever) and cause me to be in a sever accident. This is not a matter to take lightly, I have been contacting my dealership and have yet to have any help/ issues resolved.
- Manchester, MD, USA
- Jacksonville, FL, USA