10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 32,121 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the service shifter warning indicator suddenly illuminated and the vehicle failed to accelerate. After shutting the vehicle off and restarting the engine, the vehicle operated normally. The vehicle was taken to kamaaina motors (400 E. kawili St, hilo, hi) where it was diagnosed that the shifter wiring harness was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,451.
- Hilo, HI, USA
Service shifter continously comes on. Spoke with dealership they say just to turn off and turn back on to fix. Problem will reoccur every 100 miles.
- Ramsey, MN, USA
Very frequently while driving the 'service shifter' light will come on and all of the lights on the prndl will be solid red, which does not allow the operator to be able to safely shift from drive to park etc. The service shifter light appears on the drive control screen and is unable to be cleared. I have also noticed the engine occasionally lurching when accelerating from a stop when the service shifter light is on. At first the 'service shifter' light would only come on occasionally, maybe every month or so, but now it comes only 80% of the time I drive it. It is completely random when it will appear, it happens while driving down the highway after 2 hours of driving. It happens while making my 5 minute commute to work, sometimes it appears as soon as I turn on my car. The only way to clear the message is to pull over and turn the car off and then back on, and this is not always effective.
- Greensboro, NC, USA
Service shifter light continuously comes on randomly while driving. It is random and seems to be starting to happen daily. It can happen when in motion and has happened also when I just started the vehicle and just sitting.
- Pickens, SC, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was purchased approximately a year ago and the battery had been replaced twice. The vehicle was taken to jeff wyler Chrysler Dodge Jeep Ram of ft thomas (859-441-7800, located at 100 alexandria pike, fort thomas, ky 41075) to be diagnosed, but the cause of the failure could not be determined. The manufacturer was made aware of the failure and provided case number: 64737215. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 18,000.
- Union, KY, USA
Stopped at a stop sign while driving. All the gear selection lights came on along with "service shifter" message on dash display. I had to shut off engine and restart to get them to turn off. Operated normally after that. Dealer says code reader fault says that shifter wiring harness and bezel have to be replaced. Some type of short in wiring. They say it is not covered by warranty. I see other years of this vehicle have been recalled due to this issue. Not sure why not the 2017.
- Kalama, WA, USA
Warnings start running through dash, service airbag, service park break, service shifter, shifter lights all light up, Jeep falls out of gear. Has to be shut off and restarted several times to get it to even move, starts all over again. I see this is a common problem and needs to be addressed. Could cause a very bad accident if it occurs on the open road.
- Yukon, OK, USA
Service shifter light came on while driving on a city street and all the lights on the shifter glowed red. Prnd. Drove for a while shut car off and it went away. This has happened twice now.dealer claims they have never heard of it. By the amount of complaints on line I claim they are lying.
- Ajax, AZ, USA
"service shifter" message displayed on screen & speedometer while driving, all lights on transmission shift lit up. Persists until vehicle stopped & restarted. Was told by dealer that there is a fix, but only available under initial warranty unless I wanted to pay over $200. They had no information as to whether it was a safety concern.
- Lincoln, ME, USA
Getting a service shifter message. All lights on the shifter are illuminated and will not go away. Turn car off, restart, shortly after message reappears service shifter. This is done in a stationary position.
- St Louis, MO, USA
The contact owns a 2017 Jeep Cherokee. While driving 50 mph, the service shifter warning indicator and several other warning indicators illuminated. The accelerator pedal was depressed to the floorboard; however, the forward momentum was minimal. The vehicle was taken to an auto zone as well as an independent mechanic to be diagnosed, but neither mechanic could retrieve a fault code. The contact stated that the failure occurred only when the gear shift lever was placed in the drive position. The contact stated that the failure was intermittent. The manufacturer and dealer were not contacted. The approximate failure mileage was 78,000.
- East Providence, RI, USA
2017 Jeep Cherokee started and placed in drive or reverse. All shifter lights come on and dashboard displays message "service shifter" and transmission is locked out. Have to shut down and restart vehicle to clear error message and get transmission to work. This has happened multiple times. Vehicle only has 25,000 miles on it. I see on web blog that multiple owners of 2016, 2017, 2018, and 2019 Jeep Cherokee have same problem. Dealers claim either never seen before (lies), or perform software update, or replace shifter and wiring harness. This does not always fix the problem.
- Fort Collins, CO, USA
I was going down the road and I heard a ding. I looked at were my mph is displayed and it was showing service shifter and all the lights where the shifter is was lite up.
- Zebulon, NC, USA
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle hard shifted and jerked forward. In addition, the service shifter warning indicator illuminated intermittently. The contact had to restart the vehicle in order to resume normal driving. The contact spoke with a representative at sycamore Dodge Chrysler Jeep Ram (1825 dekalb ave ste a, sycamore, il 60178, 815-895-8105) and was informed that they were unaware of the failure. The contact took the vehicle to the same dealer to be serviced; however, the failure continued. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
- Rockford, IL, USA
The contact owns a 2017 Jeep Cherokee. While driving up a slight hill, while the vehicle was in drive, the transmission disengaged and rolled in reverse. The contact quickly depressed the brake pedal to stop the vehicle. The contact also stated that he shifted from park into drive several times, but the vehicle was still rolling in reverse and the engine revved. The shifter warning indicator illuminated and instructed the driver to shift into park. Also, other unknown warning indicators illuminated. The vehicle was taken to jack wolf Chrysler Jeep Dodge (1615 N state St, belvidere, il 61008, (815) 544-9211) who determined that the vehicle was ok. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and provided a case number. The approximate failure mileage was 54,000.
- Poplar Grove, IL, USA
Car with just over 20K miles and a "service shifter" message appeared. All the lights on the console are lighted up (pnrd and +-). shift pattern was odd the day before.
- Arlington, MA, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the gear shifter service indicator illuminated. The contact took the vehicle to gladstone Dodge Chrysler Jeep and Ram (5610 North oak trafficway, gladstone, mo 64118, (816) 455-3500) where it was diagnosed that the shifter service bezel was replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that the shifter service bezel needed to be replaced and the part was on backorder. The manufacturer was contacted and provided case number: 64639458. The vehicle was not repaired. The failure mileage was 10,000.
- Kanasas City, MO, USA
When driving my 2017 Jeep Cherokee 2.4 L, my service shifter light turns on and all the lights (prnd) turn red. This happened after 36,000 miles warranty was over. Jeep dealer would not fix it without me paying out of pocket. If I turn the car off, the message will clear it self but will come back on again after driving.
- Carol Stream, IL, USA
Service shifter and all red lights on the shifter come on. Happens both at stationary start and while moving (previous time). Starting to happen more often and I'm afraid it will lead to me being stranded or unable to shift in or out of park.
- Lake Orion, MI, USA
- Alvord, TX, USA