The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate and had experienced a sudden loss of power. The vehicle was taken to the local mechanic who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was 107,000.

- Mount Arlington, NJ, USA

There is a power transfer unit (PTU) issue affecting certain 2017 Jeep Cherokee vehicles. My 2017 Jeep Cherokee has been diagnosed with a PTU failure, which matches the symptoms of the defect covered under an extended warranty program provided by Jeep, however, my VIN does not apply to this program somehow. There is a -??SVC 4WD-?? alert on my dash that alerted me to the issue. Because the PTU cannot be replaced, due to the part being on back order across the nation, the vehicle-??s 4WD will not work. Being in southeast WI, where snowfall can become heavy, puts the lack of 4WD availability a hazard to me and my family.

- Pleasant Prairie, WI, USA

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

- Sioux Falls, SD, USA

2017 Jeep Cherokee PTU failure August 5, 2021 new one installed 43,795 miles/ paid by warranty - Second failed PTU Oct 18, 2024 80,000 miles / paid self pay $5,000 Should be immediate recall Car in new condition, always currently serviced Never driven off-road PTU units should not be failing, car has had history of transmission/PTU/ shifter and radio issues and front struts incorrectly installed from factory, warranty refused to repair

- Sebastopol , CA, USA

The 2017 Jeep Cherokee Latitude we own under the VIN entered is having issues with 4-wheel drive warning lights and shifter warning lights. The issues are connected to the PTU and Park break shifter selection. The same issues recalled under 45A and W47 FCA recalls. I believe the same issues exist with my vehicle though it's not being included in the recall. The recall needs to be expanded, and FCA/Stellantis should be accountable for the problem vehicles.

- Colona, Il, IL, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message -??4-WD Service Required-?? was displayed. In addition, the contact stated that the wheels were not functioning as intended. The contact turned off and restarted the vehicle and the vehicle was independently reset; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.

- Cordele, GA, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Danville, IL, USA

Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. The dealer is unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ? And the problem always returns!

- Annandale, MN, USA

Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.

- Agawam, MA, USA

POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump

- Felton, DE, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.

- Cragsmoor, NY, USA

PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.

- Green Valley, AZ, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

- Browns Mills, NJ, USA

We fixed recall W47 21-017-21 on July 2021, PTU is damaged and broke again, but I do not qualify for the Extended warranty because this issue was caught early on and did not present any error codes or affect any drive ability of the vehicle yet. I see there is a recall W48 for those that already had the PTU replaced but still have the issue. Chrysler and Dealership will not honor it since there are no error codes because the issue was found early during an annual state inspection before anything catastrophic could happen.

- Charlotte, NC, USA

I have been hearing a grinding noise coming from my car for a few months. I was having another service on my car and tire replacement at an independent provider and asked them to diagnosing the noise. After completing their diagnosis they determined I need my PTU replaced. "Diagnoses grinding noise coming from PTU. Needs PTU replaced." There are current PTU recalls on other Jeep Cherokees years 2014-2017. My mechanic reviewed the recall with me and told me to contact Jeep. I went to Jeep dealership with supporting documentation from my mechanic. My 2017 Jeep Cherokee is having the same issue as recall notice for PTU. I am being told by Jeep that due to no open recall issues for my VIN Jeep wont make the necessary repairs under recall. My mechanic advised me to file a formal report as I meet all the criteria for the recall and my Jeep should be added to the recall and covered through Jeep as a recall defect. He also advised me to limit driving my car long distances or at high speeds as the safety concerns are the PTU will eventually break which in turn will seize my axle, which would render my vehicle immobile. If this occurred in heavy or fast traffic the accident that would ensue could be deadly. I have uploaded the necessary documentation for review. I have the up most confidence that Jeep will extend the recall notice to cover my PTU replacement and get me safely back on the road.

- Rochester, NY, USA

At random times, the vehicle will come up with "Service Shifter" on the dash, making it so that no other items can be viewed, including speed and such. Simultaneously, all lights on the shifter will come on, and no manual gear changes can be executed. The only way to get this cleared is to turn off the engine and restart. yhis can come up at the time of starting the engine and moving into reverse, or it can come up at random times whern driving at freeway speeds, so there is no reliable pattern on when this will occur. Shops have said that there is no remedy that they are aware of, but this appears to be a common issue amongst this vehicle with other owners. If this continues, I worry that this may cause a long-term incident for my family.

- Taylorsville, UT, USA

The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can-??t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don-??t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn-??t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it-??s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Industry, PA, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4-WD unavailable warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the PTU (Power Transfer Units). The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 21-017-21. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 71,076.

- Needham, MA, USA

Service shifter keeps popping out and I know thousands of other people have that issue and they still haven-??t issued a recall or anything to fix

- El Paso, TX, USA

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The low oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission mount. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000. The VIN was not available.

- Cahokia, IL, USA