The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the shift indicator light illuminated in red with the service shifter message displayed on the instrument panel. After stopping and restarting the vehicle, the failure was self corrected. In addition, while depressing the accelerator pedal, the vehicle lunged forward and vibrated and failed to immediately accelerate. The cause of the failures were not determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 49,000.

- Palestine, TX, USA

The contact owns a 2017 Jeep Cherokee. The contact stated the service shifter message displayed on the instrument panel. Additionally, there was water entering the vehicle at the wheel hub liner at the bolt head. The carpet was wet from water intrusion into the cabin of the vehicle. The contact stated the rain water caused the vehicle to rust. The vehicle was taken to two independent mechanics where the contact was informed that the shifter needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was contacted but, no further assistance was provided. The contact stated the failure was like service bulletin: 2301516 a. the failure mileage was 50,000.

- Bradenton, FL, USA

Service shifter continues to display every so often. No error code present in system. When it is displayed all lights on shifter turn orange. Once car is stopped and turned off it goes away but returns after awhile.

- Cave Creek, AZ, USA

Service shifter light, all gears light up red.

- Omaha, NE, USA

Shifter problem wiring

- Stlouis., MO, USA

I have had shifter service warnings every time I start the vehicle and it shifts crazy and stalls out while driving. All the lights on the shifter light up as well so you don't know what gear you are in. While the dash says shifter service none of the other features work like tire pressure or other gages and setting.

- Elkview, WV, USA

While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.

- Langhorne, PA, USA

While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.

- Langhorne, PA, USA

Well over a year ago the "service shifter" message began coming on and off appearing on my Jeep dashboard. I called my dealer service department to make an appointment to have it serviced. I was told that if the light was not on there wasn't anything they could do. After some time past it stopped coming on. Approximately 3 weeks ago it started coming on and off again. I called the dealer again and was told it was a "known issue" and to bring it in. I made an appointment but a week before the appointment my Jeep wouldn't start. The shitfter would not move at all. The tow truck driver was struggling to be able to put the car in neutral to get the Jeep out fo the garage. I was told by the dealer who had my car for 2 full days that the battery was messed up and there was lost communication. I was told they also saw previous messages regarding the shifter. They replaced the battery and all the codes were cleared. They apparently test drove the car and could not get the service shifter message to come back up. I was told I could replace the bezel and harness parts of the shifter but I had to pay for it because I was out of warranty. I was also told that the parts had been reconfigured. If they know there is a problem and reconfigured the parts why isn't there a recall" why didn't they replace this when I called them the first time and was still under warranty" I've researched this online and have seen a lot of individuals with the exact same problem. Also, when I went to pick up my Jeep the first thing that happened was a low tire message. I put new tires on the Jeep one month ago. I crossed the street to gas station to air pump and all tires were fine. I went back to dealer and they checked them. All were fine. I was told they had no idea why light was on and I would have to make another appt. They had the car for 2 days! I am beyond frustrated!!!!!

- Worden, IL, USA

Brought used car at 45000 miles. Got service shifter light and check engine light (PE420 catalytic converters). Service shifter light appear randomly when driving from 10-60 mph, and goes away when turning off car. Has returned every 3 days for one week. Check engine light remains on for entire week. Rear passenger side door lock does not respond to lock/unlock button press. Reverse camera does not display clear image.

- Chestnut Ridge, NY, USA

While driving the service shifter lights comes on and I would have to stop and turn the engine off then on for it to return to normal. It started infrequently and now it happens few times a day. The dealer claims they never heard of this issue while an online search reveals that lot of owners are facing this exact situation.

- Denver, NC, USA

Shifter warning light comes on - shifts hard at times - taking off from a stand still - highway

- Wister, OK, USA

Every 3000 mile I do my vehicle maintenance which requires me to do my (oil change) July, 2020 on August 2 2020 I heard something while driving on a uphill I pull over I check everything seem ok when I got home I check my oil stick and realize I was in need of about a quart of oil I went to the place I had oil change done and added a half quart of oil (manufactured recommended) on August 15,2020 I was driving an heard a bang like I hit or ran over something all of sudden my vehicle dash board lights came on a my car shut off a passing vehicle inform me all my oil was coming out, I had the vehicle tow home the tow driver inform me the oil pan was crack I inspected and remove the oil pan and realized the problem was a manufacturer problem the crack was course from the inside out and the engine oil component was crack as it was with the timing belt, I only have 26,500 miles my phone number is +[xxx] thank you in advance information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naguabo, PR, USA

When I turn on my car, I receive the message "service shifter" and all lights turn red on the gears. The car currently has 29,860 miles and am told it is not covered under warranty.

- Quincy, MA, USA

When shifting out of park, a service shifter warning comes on, all of the shifter indicators light red. Returning the car to park, and restarting normally clears the warning, but it will return.

- Mccook, NE, USA

2017 with 34K on it and on a minimum of 2 hands I have had the error service shifter come up. After car is turned off, it will go away for no specific amount of time and then eventually pop back up either while driving or first start up of the day.

- Fort Worth, TX, USA

The car after a certain number of miles the service shifter message comes on and all the lights for the shifter are solid red. I took it to the dealer and they said it was a computer update and that was it. It's kept happening ever since 15000 miles.

- Miami, FL, USA

I had just got off the interstate and was going down the exit ramp at approximately 40mph when srvc 4WD indicator light came up on the dash. I drove home which was approximately 15 miles away. I parked at the house, turned the Jeep off. Waited a couple minutes and turned it back on to see if the light went out. It did not. It was about 8pm and the dealerships were closed so I planned on making the phone call the next morning to have it checked as I had just received a rrecall about my ptu/splines/diff anyways that also needed to be checked. About 15 minutes later I went outside to move my lawnmower and noticed a huge puddle of dark grey grease on the concrete behind my Jeep.

- Mount Clare, WV, USA

3 months after I purchased my Jeep it shifts terribly. It does not do it 100% of the time though. It gets stuck in gears when shifting then revs to high rpms or jenks forward. Often times it feels like you get rear ended it jerks so bad. I have had it in the shop a few times, and most mechanics say it is normal. I am afraid it will jerk forward and I will run into someone one of these days. It is worse in stop and go traffic, hot days when A/C is running, etc. It does not perform any differently when vehicle is warmed up. It slips gears at both high speed and low speed, making a loud noise and abrupt motion forward.

- New Vienna, OH, USA

Service shifter light comes on and all selections light up. This happened S while driving. I park and start the engine 3 hours later now is off.

- El Paso, TX, USA