The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle hesitated while stopped at a stop sign. The service shift light illuminated. The contact restarted the vehicle and the light disappeared. The contact scheduled an appointment with upstate auto service & body works (469 broadway, saranac lake, NY 12983 518-891-1211). The contact was informed that the pin tension in the shifter needed to be reset and securely attached to the transmission. The vehicle was not repaired. The manufacturer had not been contacted. The failure mileage was 59,900.

- Keeseville, NY, USA

On a recurring basis, the dashboard lights up with a "service shifter now" message and all lights on the gear shift are illuminated. After a restart, the lights go away and the car resumes normal functionality. This has happened multiple times over the past 6-8 months.

- Raynham, MA, USA

While driving 40 -50 mph on highway 89 in flagstaff, AZ I noticed a dash message stating that the speed was too high to shift into 4 wheel low, about a minute later I noticed a dash message that stated the differential lock could not occur and I noticed that the 4 wheel low button was flashing red. A minute later dash message 4 wheel low was canceled and the 4 wheel low light stopped flashing. I stopped at about 3 lights about 1 mile apart. On the 3rd light I had to turn left and merge into oncoming traffic before entering interstate 40. As I began to accelerate the transmission bucked several times and then as I moved in front of on coming traffic the drive system disengaged and the engine revved. There was no dash message nor were there any trans axle lights flashing. As I coasted to a stop traffic was piling up behind me. I placed the the transmission into neutral and then back into drive, but it did not engage. As I was almost stopped, I hit the brakes and stopped, then turned the engine off and placed the transmission into park. I then restarted the engine and it shut off, so I started it again and placed the transmission into drive and it engaged. I took the vehicle to the dealer and they stated there was nothing they noticed or could do. Although I did not think I had pressed the 4 wheel low button, I considered that I may have inadvertently, so after leaving the dealership I tested to see if I could create the same condition and I could not. I also noticed that the buttons for the trans axle were not easy to push inadvertently. Also, when pushed the lights on the buttons would flash yellow and not red. This transmission has been slow to engage and buck at times since new. It also goes into neutral when trying to downshift before shifting to a lower gear on down slopes. I am worried that it could be dangerous if this condition occurs again at the wrong time.

- Gilbert, AZ, USA

I have a service shifter warning that periodically appears. This car has 145000 highway miles driven for sales job. It began last year in 2019 when the vehicle had around 90000 miles and appears both when I start the vehicle and also while driving the vehicle

- Hendersonville, TN, USA

Service shifter light came on my 2017 Jeep Cherokee latitude. I was told I need a new shifter cable and module.

- Hammond, IN, USA

Service shifter light comes on and all selections light up. This happened S while driving and then can't be reset until car is shut off. The code blocks the instrument panel.

- Maspeth, NY, USA

The lights on the gear shift all came on (P, R, N, D) and on my dashboard instrument panel it said "service shifter". I shut the car down and restarted, which corrected the issue temporarily. However it has now happened 3 times in the last week. It happened twice when the vehicle was stationary and once when it was moving on a city street.

- Bolingbrook, IL, USA

Bought this 2017 Jeep new with 23 miles on it. Within a year the service shifter light started coming on. All the lights on the shifter aluminate. There is a constant warning on the dash that can't be cleared until it is shut off and restarted. Restart would clear the light. I have taken the vehicle to the dealer multiple times and they could not duplicate the problem M it has since gotten worse and happens every time the vehicle is put in reverse. Of course it is out of warranty now but this is a common issue and has multiple complaints on multiple threads. This can eventually lead to random power loss issues while the vehicle is in operation. This is a severe safety issue and needs a recall.

- Gillett, PA, USA

Getting a service shifter message and the lights next to my gear shift all turn red. I checked online and it seems to be a Jeep Cherokee only issue and a lot of people who brought it in to the dealer for repair either got their car back without the issue being resolved or the dealer didn't know how to resolve it or the car came back in worse condition than before. This is clearly a Jeep Cherokee manufacturing fault that needs to be resolved with a recall.

- Richmond, CA, USA

Service shifter warnings come on all the time while driving. Also hard knock when car is shifting gears.

- Danville, KY, USA

I was driving and all of my lights came on prnd and then said service shifter. After restarting the car the warning goes off. There are many complaints about this and when you take it in to the dealer they charge $180 to diagnose and then say that it is not the engine so it is not covered under warranty. I have looked online and thousands of people are having the same issue. This needs to be resolved. I am scared to drive my car but don't have $180 every time this light comes on and I'm not knowing what gear I'm in because all of them are highlighted. This has occurred when I was driving on the highway, turning down the street and also while sitting at a stop light.

- Henderson, NV, USA

Service shifter message comes up in the message center on the dash, and prnd lights up red when vehicle is in motion. Pulling over and turning the engine off sometimes makes the message go away, other times it persists. Problem started at around 11,000 miles. Happens randomly, and dealers cannot replicate the issue.

- Idaho Falls, ID, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating. Additionally, the service shifter message was displayed on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 30,000.

- Georgetown, TN, USA

Jeep Cherokee is getting a "service shifter" error. All the lights on the shifter light up at one time. Only way to stop it is to turn the Jeep off and then back on. This has happened when moving and stationary. Happening about every two weeks.

- Elgin, TX, USA

For over a month now I've received"service shifter" message. Car shakes badly and loses power as if its going to shut off. Three different times it did shut off and struggled to re-crank! service shifter message goes away after turning the Jeep off & back on. Very unsafe when driving on the highway (or anywhere)!!! purchased brand new and is up to date on oil changes, etc. Jeep also burns more oil than it should.

- Franklin, NC, USA

This has happened several times now at 19,000 miles it keeps saying service shifter this needs to be recalled due to this happening to all Jeep Cherokee at the mileage. And over.

- Gaston, SC, USA

I started the Jeep in the parking lot and all the lights on the shifter lit up and a message said service shifter.

- Jemison, AL, USA

At 35000 miles I got a dash light saying service shifter. It happened again at 37000 miles. This time I shut off the engine and turned it back on and it did not clear the message.

- Arlington, TX, USA

Car revs up like it shifted into neutral while traveling 65 mph, loss of power, no acceleration. I was on highway and was able to make the shoulder safely. Several error messages popped up on the screen, place into park and restart, etc.. did not catch them all. Put into park, shut off and restarted. Regained power but the car stutters and shakes at about 25 mph, seems like it is missing out while idling. This has occurred several times the past month. At first turning the car off and restart would run fine for several days. Until yesterday, now it is stuttering while driving on local streets. The service four wheel drive is on. The service engine light comes while driving but does not stay on once put into park.

- Independence, KY, USA

A message appears stating to 'service shifter soon' and all the lights on the shifter light up. The message is reset after a restart. It comes back at random intervals: When first starting, driving on the interstate, etc. It has come about 30 times over the course of 1 year.

- Orange Springs, FL, USA