10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 31,468 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On 10/7/2020 the service shifter light came on and all lights on the shifter turn red as I was getting onto interstate 88 in Illinois. On 10 /8/2020 it came on again while driving down a city street. Have read about this happening to others and causing wrecks.
- Hooppole, IL, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the service shifter message remained illuminated. After turning off and restarting the vehicle, the message disappeared. The vehicle was taken to the local dealer parkway Chrysler Dodge Jeep Ram located at 311 commercial pkwy, dover, oh 44622, and the transmission shifter cable was replaced. The failure was remedied. The manufacturer was notified of the failure. The failure mileage was 24,000.
- Dover, OH, USA
Our brand new vehicle has been in for maintenance several times, due to service shifter and service 4X4. This is all due to a faulty shifter bezel and faulty wiring to the shifter bezel. This is a common issue and well known if you do google searches on this vehicle. Can this be looked into" its not fair for the customer and definitely an issue if the dealer knows exactly what the issue is before receiving the car. Make this a recall already. Why is this an issue" because it prevents the vehicle from being thrown into 4X4 and also causes some vehicles to loose control from what I am reading. In my case, my vehicle can not go into 4X4.
- Saint Peters, MO, USA
My 2017 Jeep Cherokee has 32,000 miles on it and suddenly my "service shifter" message came on. I took it to the dealership and they told me they have had several Jeep that have had this problem. It is going to cost me over $300 to repair this error message. I feel this is a defect in the vehicle and wanted to make sure my complaint is recorded. This repair that no one seems to really know much about is a very serious hit to my family's budget.
- Water Valley, MS, USA
Transmission lost power and loss of propulsion will not engage in park., had no warning, stranded 477 miles from home. Having someone from Colorado coming to tow it back to Colorado. There is a recall for this issue with Jeep but mine was not encluded. Stopped for gas went to take off to get on interstate and quit. And here we sit. It had a recall in September 2017 for a shift control module plus transmission update which we had done, wasn't no issue till today. Seems it's a problem in Jeep. Thank you.
- Craig, CO, USA
The service shifter message has been coming on and all the lights on the shifter come on as well. The past 10 days the car has completely shut down (no power) while driving. Then when I try to restart it has taken a bit before it will start. I have had to turn hazard lights on in middle of road where I am stopped. This has happened 3 times in the past 10 days. Dry weather, going approximately 30 to 40 mph. No recall but I see many of these same issues online in blogs.
- Rockford, IL, USA
The shifter does not shift the gears correctly not communicating to the engine all lights are red on shifter gear making it unsafe to drive. The windshield wiper hose was never added to passengers side making visibility hard in slush or winter weather with only the driver side hose hooked up it doesn't clear the windshield properly
- Kings, IL, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter warning light illuminated on several occasions. The contact took the vehicle to eastgate Chrysler Jeep Dodge Ram (500 shadeland ave, indianapolis, in 46219; (317) 352-9361) who were unable to identify the cause of the failure due to there not being a warning light illuminated. The contact stated that the vehicle was taken back to the same dealer who replaced the shifter and the wiring housing. The failure persisted. The contact stated that she noticed that when it was cold outside they noticed that the driver's side front door was extremely difficult to open. The contact stated that once the temperature was warmer, she could hear water moving around inside the door. The contact stated that an appointment was scheduled to have the vehicle inspected. The manufacturer was not made aware of the failure. The approximate failure mileage was 516.
- Indianpolis, IN, USA
Service shifter light constantly comes on. 2017 Cherokee has been hapenning since 20,000 - now have 30,000. Have seen and heard horror stories. Dealer says no issues. Wants to charge for repairs.
- Warren, OH, USA
Service shifter light comes on & all lights in gear select come on. This the third time this has happened. I can only find invoices for two times. Each time this has happened the vehicle was in motion.
- Willow Branch, IN, USA
The service shifter light keeps coming on took it to the dealer they said it needed an update they did that 2 days later the same thing. Took it back now they have to replace the whole shifter and components says it is not covered under warranty. Happens when driving at any speed.
- Marble City, OK, USA
Since about 5K miles my service shifter light comes on periodically. Dealership notified and said there's no codes so don't worry with it. Now every time I make a left turn it comes on. Clears when you turn vehicle off and back on until next left turn. Now I have 122K on it still happens. Sometimes it will cause erratic acceleration. At a stop light it will turn on the parking brake and kill the engine. Again clears with turn off
- Grottoes, VA, USA
Shifter lights come on when driving a lot. Have to pull over and turn off then restart. This is dangers as it is happening on a highway
- Clifton Heights, PA, USA
When I start my car the display on the dashboard shows 'service shifter' and all the gear name lights on the shifter light up red. The notification on the display will not go away and the lights will not turn off until the engine is turned off. This happens if the vehicle is stationary when the engine is turned on and sometimes will happen randomly whole the vehicle is in motion. Often this will happen as I am in the process of braking to park and turn the vehicle off. This happens at various speeds, but most often at lower level speeds in residential areas.
- Essexville, MI, USA
Having serious shifting issues and it is being ignored by the manufacturer as something that is suppose to be a characteristic for this vehicle which is impossible.
- Mcminnville, OR, USA
Service shifter light keeps coming on. Dealer advised to look on internet and see the crashes caused by not fixing it. Happens when in motion and when shifting the vehicle into and out of gear.
- Lewis Center, OH, USA
Shifter service warning lights, Jeep doesn't know what this means. Messages all over internet with same problem.
- Surprise, AZ, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission service shifter lights were all illuminated. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 100,000.
- Lithonia, GA, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter warning light and several other unknown lights on the gear shifter were illuminated while driving. The failure recurred sporadically. The dealer was not called. The manufacturer was not made aware of the failure. The failure was neither diagnosed nor repaired. The failure mileage was approximately 42,000.
- Crawford, TX, USA
- Cherryvale, KS, USA